Homebuilder Ratings & Reviews

Akel Homes Reviews

5 Homeowner Reviews Completed Mar 2023 - Sep 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 15 Comments
Purchase Experience Testimonials from Real Homebuyers

Palm Beach Gard, FL, on Sep 03, 2024

What I disliked about the purchase process was the lack of flexibility in design choices. I wish we had more options to customize certain features, like being able to modify the closets in each room or even opt out of installing closets altogether. It would have been great to have more control over these details to better suit our specific needs and preferences.

4.2
Verified Homeowner
Palm Beach Gard, FL, on Sep 03, 2024

Weekly updates on [name removed] was awesome.

4.2
Verified Homeowner
Palm Beach Gard, FL, on Sep 03, 2024

I’m satisfied with the people I’ve interacted with at Akel Homes. The communication has been consistently great, and I’ve always felt like my concerns and questions were taken seriously. Akel truly listens to its homeowners, making us feel like part of a family. Whenever I needed clarification or assistance, they were quick to respond and provide helpful solutions. This personalized approach is why I would recommend them, though there are still areas where I feel improvements could be made.

4.2
Verified Homeowner
Palm Beach Gard, FL, on Sep 03, 2024

Great.

4.2
Verified Homeowner
Palm Beach Gard, FL, on Aug 02, 2024

The way they explained everything and were in constant communication via pictures and emails

4.9
Verified Homeowner
Palm Beach Gard, FL, on Aug 02, 2024

I really like the location a lot.

4.9
Verified Homeowner
Palm Beach Gard, FL, on Aug 02, 2024

I know a lot of people who had very bad experiences with home builders with all of the issues that they had to deal with. My experience with Akel has been nothing short of amazing from the sales team to the construction team to the customer service area when issues have accrued. Issues were and are expected but the manner and timely response and delivery of the issues has been outstanding!

4.9
Verified Homeowner
Palm Beach Gard, FL, on Aug 02, 2024

Nothing to date

4.9
Verified Homeowner
Palm Beach Gard, FL, on Jun 07, 2024

A lot of options and customization of the home that allowed to put our own personal touch on it. Also the portal that provided pictures and other updates throughout the construction process.

5.0
Verified Homeowner
Palm Beach Gard, FL, on Jun 07, 2024

So far Akel has been responsive to any questions, concerns, or issues we may have had during the entire building process and since closing. In addition Akel was very proactive in keeping us updated on the progress of our home during construction.

5.0
Verified Homeowner
Palm Beach Gard, FL, on Jun 07, 2024

Nothing yet. All issues, questions, and concerns have been resolved in a timely manner.

5.0
Verified Homeowner
Palm Beach Gard, FL, on Jun 07, 2024

Love the location.

5.0
Verified Homeowner
Lake Worth, FL, on Oct 09, 2023

Missed a potentially poor check on the workmanship of the microwave vent!

4.1
Verified Homeowner
Lake Worth, FL, on Jun 15, 2023

Akel Homes was helpful on most of the issues but some of the issues were not resolve and the Akel Homes warranty manager refuse to provide the necessary help.

3.2
Verified Homeowner

Builder Profile

Akel Homes is a boutique semi-custom homebuilder based in South Florida. Founded by Ramsey Akel and led by his son, Alexander Akel, the Akel family has built and sold thousands of residences over the past thirty years.


We build where you want to live, in premier locations close to fine dining, shopping, nightlife, recreation, education and transportation. Communities are master planned to bring out the best of Florida living – glistening lakes, stunning open spaces and world class resort-style amenities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less