Homebuilder Ratings & Reviews

Cadence Homes Reviews

136 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Irving, TX, on Jun 08, 2025

The home and the neighborhood are exactly what we were looking for

4.7
Verified Homeowner
Allen, TX, on Jun 03, 2025

Cadence Homes Construction is of highest quality. Little things such as adding cabinet handles were well thought through. They have used best quality materials and did a thorough work.

5.0
Verified Homeowner
Mesquite, TX, on May 28, 2025

Had a cracked window and air conditioner issues and cadence homes was able to take care of the problem immediately. Great builder , great people

5.0
Verified Homeowner
Northlake, TX, on May 26, 2025

The “worry free” service for our yards has been nothing but worry free. They have not delivered what they said they would, we have to constantly chase people.

3.8
Verified Homeowner
Allen, TX, on May 25, 2025

Aimme and [name removed] are the best people off the people I ever worked with. The Process from sale to closing went really Smooth. The Build quality of the home is amazing. I would buy Another home if, I have a [name removed].

5.0
Verified Homeowner
Allen, TX, on May 25, 2025

[name removed] & [name removed] were great to work with! They kept me informed throughout the process and checked in with me even after closing. Seamless process

5.0
Verified Homeowner
Crowley, TX, on May 23, 2025

It was quick and easy.

5.0
Verified Homeowner
Celina, TX, on May 20, 2025

Like the quality and design of the home. Like the ease w which I can get things reported and repaired. Disliked the warranty periods are shorter than before. But the industry seems to have gone that way.

4.9
Verified Homeowner
Allen, TX, on May 14, 2025

Everything was really good. [name removed] was awesome and [name removed] was amazing. You have a great team that takes care of customers the right way

5.0
Verified Homeowner
Northlake, TX, on May 01, 2025

Always attentive to my needs and were prompt to get back to me on any issue.

5.0
Verified Homeowner
Irving, TX, on Apr 30, 2025

Cadence was difficult to work with for change orders and other upgrades not offered as their standard. We have several issues still with our cabinets and had to pay significant $$ to install our elevator, wine fridge, ice maker as well as our light fixtures. We are expecting refund for cabinets

3.9
Verified Homeowner
Arlington, TX, on Apr 28, 2025

Dislike- constantly see minor issues, like temperature imbalance among different rooms, loose toilet paper holder, cracked tile, one light fixture seems to have connection issue

4.0
Verified Homeowner
Crowley, TX, on Apr 27, 2025

The Island is not granite nor marble.

4.6
Verified Homeowner
Prosper, TX, on Apr 26, 2025

[name removed] provided terrific support. Its my first home and she guided me all through

4.8
Verified Homeowner
Crowley, TX, on Apr 15, 2025

I did not like the miscommunication and delay in communication from corporate when it came to updates on the process of the home. As well as things that were given a green light then later to be told that no we can't do that. Along with plans that say option rail but then when asked to purchase upgrade of that specific item you are told we cannot provide that. Overall communication and display of what buyers could and could not get as an upgrade was not clear and was not told accurate information consistently was the biggest issue.

4.4
Verified Homeowner
Crowley, TX, on Apr 11, 2025

[name removed] and [name removed] were very helpful and pleasant to deal with.. They were very helpful and caring.

5.0
Verified Homeowner
Mesquite, TX, on Apr 08, 2025

Everyone was extremely helpful and friendly throughout the entire process and even afterwards! Communication was phenomenal!

4.9
Verified Homeowner
Arlington, TX, on Apr 01, 2025

It was a relatively smooth process and [name removed] helped out a lot

4.9
Verified Homeowner
Northlake, TX, on Mar 27, 2025

I liked the overall process from taking the tour of the house and sales manager walking us through all the amenties and future projects coming up and make us feel like welcome. builder orientation was great and fixing the things in time which we noticed before the closing and checking with us after we move in. Was so overwhelming. I would recommend everyone to go with Cadence homes for future purchase of there home

4.9
Verified Homeowner
Irving, TX, on Mar 17, 2025

Both [name removed] and [name removed] have been very helpful with everything

4.9
Verified Homeowner

Builder Profile

Cadence Homes in Texas offers one, two and three story townhomes throughout the Dallas-Fort Worth metroplex. Our thoughtfully appointed townhomes deliver timeless architecture, elevated design, exceptional comfort and enduring value. Founded by Bruno Pasquinelli, a builder with more than three decades of experience and expertise, Cadence Homes brings a fresh approach to townhome communities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.