Homebuilder Ratings & Reviews

Level Homes Reviews

264 Homeowner Reviews Completed Mar 2023 - Sep 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

  • Americana
  • Arbor Crossing
  • Babb Residence
  • Belle Savanne
  • Bruce's Harbor
  • Canehaven
  • Carter Plantation
  • Clare Court
  • Conway
  • Copper Mill
  • Cypress Landing At The Island
  • Delaune Estates
  • Germany Oaks
  • Heather Oaks
  • Magnolia Crossing
  • Materra
  • Myrtle Grove
  • Riverton
  • Rouzan
  • St. John Place
  • Sugar Mill
  • Sugar Mill Plantation
  • The Preserve At River Chase
  • The Settlement At Live Oak
  • Twin Lakes Estates
  • Water's Edge At Lexington Estates

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, LA, on Sep 14, 2024

Very helpful

5.0
Verified Homeowner
Geismar, LA, on Sep 09, 2024

[name removed] went above and beyond to provide trademark customer service.

5.0
Verified Homeowner
Luling, LA, on Sep 06, 2024

Everyone at Level was very helpful throughout the process. They went above and beyond to make sure we were happy with everything.

5.0
Verified Homeowner
Baton Rouge, LA, on Sep 06, 2024

[name removed] was willing to work with me in an unusual situation. Her communication with me was great every step of the way. Inspection repairs were done timely and they were able to meet all deadlines.

4.9
Verified Homeowner
Geismar, LA, on Sep 04, 2024

There is no follow up! You can report issues and have to constantly get back with the coordinators to see if the work is going to be fixed. I've even experienced where the construction team lied and said I wasn't responding to them when in fact they did not respond to me which was proven by text messages

1.5
Verified Homeowner
Prairieville, LA, on Aug 29, 2024

The condition of the yard has been the biggest disappointment so far. Other home issues have been corrected on walk throughs with good attention.

4.3
Verified Homeowner
Baton Rouge, LA, on Aug 25, 2024

I liked the fact that the repairs were done timely after my one month walk through. I didn’t like that two of the repairs they made need repaired again.

3.7
Verified Homeowner
Baton Rouge, LA, on Aug 22, 2024

I never got the paperwork for the 2 AC units. I tried to register both AC unit for the extended warranty but it was not accepted.

4.1
Verified Homeowner
Baton Rouge, LA, on Aug 20, 2024

They made purchasing a new home buying process simple and constructed a solid structure

4.9
Verified Homeowner
Prairieville, LA, on Aug 16, 2024

Everyone was easy to work with and made the process very smooth. From the very beginning with [name removed] to hands on dealing with the Project Managers [name removed] and [name removed]!

5.0
Verified Homeowner
Baton Rouge, LA, on Aug 14, 2024

I loved the simplicity of the entire process from choosing the lot, plan and the closing.

5.0
Verified Homeowner
Thibodaux, LA, on Aug 10, 2024

Overall experience has been great. Living in the home for almost a year, we have found very few issues most of which have been addressed. We have not found any significant issues.

4.2
Verified Homeowner
Baton Rouge, LA, on Aug 10, 2024

I really like the amount of square footage, and quality of the home for the price we paid. I dislike yard space. [name removed] ( Level employee) was awesome during walk through inspection and follow up services. [name removed]/Level Staffer was amazing in the walk through and went over and beyond in helping

5.0
Verified Homeowner
Geismar, LA, on Aug 05, 2024

Still waiting on a dishwasher part that was ordered before I closed on home. Also, called recently to construction sup to show him how walls were not framed square but no response to my call.

3.7
Verified Homeowner
Baton Rouge, LA, on Jul 31, 2024

I am very happy with the warranty

5.0
Verified Homeowner
Baton Rouge, LA, on Jul 30, 2024

Very friendly and informative

4.9
Verified Homeowner
Baton Rouge, LA, on Jul 29, 2024

Loved the purchasing experience. Everything was well organized and on time. Level was very professional.

5.0
Verified Homeowner
Prairieville, LA, on Jul 26, 2024

[name removed], [name removed], and [name removed] were awesome! They all made the experience wonderful. Level Homes take pride in the quality of your home and my family appreciates that. The staff there are hospitable and communicate well with us and our agent on all updates. We will be here at Deluane for a long time!

4.9
Verified Homeowner
Baton Rouge, LA, on Jul 24, 2024

I only liked the design center, home originator, and closing representatives of my home. I did not like the mannerism of the sales representative and the organization and forgetfulness of the construction management team process. "These two departments needs a lot of work".

4.2
Verified Homeowner
Baton Rouge, LA, on Jul 23, 2024

Some minor issues, but they’ve been addressed for the most part.

3.8
Verified Homeowner

Builder Profile

Level Homes was founded in 2000 with a mission to provide high-quality new homes and master-planned communities throughout Southeast Louisiana. During the 2008 recession, while many homebuilders and construction companies were closing their doors, Level Homes forged key partnerships that would enable the acquisition and development of several master-planned residential communities.

Level Homes has achieved significant, measurable growth leading the firm to be recognized as both the fastest-growing homebuilder and one of the largest homebuilders in the nation. Today, Level Homes is building in four flagship master-planned communities and more than 20 other residential developments — having built homes for thousands of families in the last two decades.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.