Top Homebuilder Ratings & Reviews

Southgate Homes

Twin Creeks

1 Homeowner Reviews Completed Feb 2022 - Sep 2024

Southgate Homes

Overall Satisfaction

4.2
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

0.0

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Community Profile

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Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Apr 17, 2021

Communication was not clear most of the time.

4.5
Verified Homeowner
Allen, on Jun 03, 2021

Ability to customize options and floorplan.

4.7
Verified Homeowner
Allen, on Aug 10, 2021

They tried to repair a roof leak 4 times. [name removed] is awesome but not impressed with the roofer.

3.4
Verified Homeowner
Allen, on Mar 19, 2020

Minor issues were fixed reasonably quickly. [name removed] is very responsive to emails and questions and follows up with contractors who aren't as responsive to fix requests.

4.7
Verified Homeowner
Allen, on Apr 10, 2020

Disingenuous, poor quality home for the price point and marketing as "luxury" home. Would not recommend to anyone

3.0
Verified Homeowner
Allen, TX, on Sep 22, 2020

Did not agree with decisions to limit tile to only Emser tile. This was not fully expressed prior to design center meetings. Ultimately we were able to get the tile we wanted but the experience would have been easier if choices were not limited to only Emser. When [name removed] discontinued half of the color selections our choices were limited to only a few colors. This should have never happened. Our laundry room was mirrored during construction to account for venting that would have been too long. However, it wasn't until we moved in that we discovered that the washer and dry position were now reversed and our dryer was now on the left hand side of the room. This should have been fixed. Instead our only option was to swap the locations of the appliances and extend the hoses and vents which causes our appliances to stick out into the room further. This should have been resolved another way. I know it would have taken quite a bit of work to fix it but the end result would have been a standard washer left, dryer right configuration. [name removed] sure how the trades folks (plumber in particular) did not catch this. Overall we are very pleased with our home. The building process took a while to get started but once we got everything started the construction went very smoothly. Appreciate [name removed] making some minor changes during the construction phase that gave us some additional closet space which would have just been covered up with drywall!

4.6
Verified Homeowner
Allen, on Nov 09, 2019

Nothing. Still struggling to get the builder to respond after warranty company inspected floors and found that they need to be fixed

1.7
Verified Homeowner
Allen, on Apr 09, 2020

over all quality is good. There was problem for AC and [name removed] team response very fast.

4.6
Verified Homeowner
Allen, TX, on May 02, 2020

I loved the Friday updates with [name removed] and [name removed], once the home got going they were very good about keeping us updated.

4.5
Verified Homeowner
Allen, TX, on Oct 25, 2019

[removed] was very responsive throughout the process. I never felt like I was "in the dark" about anything happening on the house.

4.7
Verified Homeowner
Allen, on Dec 18, 2019

My builder [name removed]

4.9
Verified Homeowner
Allen, TX, on Jul 09, 2019

loan process is very smooth via builder's lender

3.7
Verified Homeowner
Allen, on Oct 20, 2019

Designer was knowledgeable and helpful.

3.5
Verified Homeowner
Allen, on Jul 10, 2018

The quality and look of our home. The CEO stepped in and corrected an issue we had early on. That was huge for me and I was impressed that senior leadership takes ownership of the customer experience.

4.4
Verified Homeowner
Allen, TX, on Jun 11, 2019

Communication was prompt and Sales Manager ([removed]) was very responsive

4.7
Verified Homeowner
Allen, TX, on Jun 09, 2019

Everybody was very professional but also [removed] was very accommodating to changes and meeting our needs

5.0
Verified Homeowner
Allen, TX, on Jun 04, 2019

[removed] and her team were always available to answer our questions and were very helpful throughout the entire process.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Apr 17, 2021

Communication was not clear most of the time.

4.5
Verified Homeowner
Allen, TX, on Sep 22, 2020

Did not agree with decisions to limit tile to only Emser tile. This was not fully expressed prior to design center meetings. Ultimately we were able to get the tile we wanted but the experience would have been easier if choices were not limited to only Emser. When [name removed] discontinued half of the color selections our choices were limited to only a few colors. This should have never happened. Our laundry room was mirrored during construction to account for venting that would have been too long. However, it wasn't until we moved in that we discovered that the washer and dry position were now reversed and our dryer was now on the left hand side of the room. This should have been fixed. Instead our only option was to swap the locations of the appliances and extend the hoses and vents which causes our appliances to stick out into the room further. This should have been resolved another way. I know it would have taken quite a bit of work to fix it but the end result would have been a standard washer left, dryer right configuration. [name removed] sure how the trades folks (plumber in particular) did not catch this. Overall we are very pleased with our home. The building process took a while to get started but once we got everything started the construction went very smoothly. Appreciate [name removed] making some minor changes during the construction phase that gave us some additional closet space which would have just been covered up with drywall!

4.6
Verified Homeowner
Allen, TX, on May 02, 2020

I loved the Friday updates with [name removed] and [name removed], once the home got going they were very good about keeping us updated.

4.5
Verified Homeowner
Allen, TX, on Oct 25, 2019

[removed] was very responsive throughout the process. I never felt like I was "in the dark" about anything happening on the house.

4.7
Verified Homeowner
Allen, TX, on Jul 09, 2019

loan process is very smooth via builder's lender

3.7
Verified Homeowner
Allen, TX, on Jun 11, 2019

Communication was prompt and Sales Manager ([removed]) was very responsive

4.7
Verified Homeowner
Allen, TX, on Jun 09, 2019

Everybody was very professional but also [removed] was very accommodating to changes and meeting our needs

5.0
Verified Homeowner
Allen, TX, on Jun 04, 2019

[removed] and her team were always available to answer our questions and were very helpful throughout the entire process.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, on Aug 10, 2021

They tried to repair a roof leak 4 times. [name removed] is awesome but not impressed with the roofer.

3.4
Verified Homeowner
Allen, on Mar 19, 2020

Minor issues were fixed reasonably quickly. [name removed] is very responsive to emails and questions and follows up with contractors who aren't as responsive to fix requests.

4.7
Verified Homeowner
Allen, on Nov 09, 2019

Nothing. Still struggling to get the builder to respond after warranty company inspected floors and found that they need to be fixed

1.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, on Jun 03, 2021

Ability to customize options and floorplan.

4.7
Verified Homeowner
Allen, on Apr 10, 2020

Disingenuous, poor quality home for the price point and marketing as "luxury" home. Would not recommend to anyone

3.0
Verified Homeowner
Allen, on Apr 09, 2020

over all quality is good. There was problem for AC and [name removed] team response very fast.

4.6
Verified Homeowner
Allen, on Dec 18, 2019

My builder [name removed]

4.9
Verified Homeowner
Allen, on Oct 20, 2019

Designer was knowledgeable and helpful.

3.5
Verified Homeowner
Allen, on Jul 10, 2018

The quality and look of our home. The CEO stepped in and corrected an issue we had early on. That was huge for me and I was impressed that senior leadership takes ownership of the customer experience.

4.4
Verified Homeowner