Overall Satisfaction
Community Profile
Riverset is a master-planned community located in Garland, TX. This community features a dog park, central park, detention pond, pool, and amenity center. Riverset embraces a deep connection between nature, neighbors, family, and friends. This beautiful community showcases walking trails, a multitude of trees, and perennial gardens to help promote charm, sustainability, involvement in the natural world, and the overall evolving character of the community.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Garland, TX, on Jun 12, 2024
Loved the help we received from [name removed] and [name removed]. They have both made the whole process so smooth and enjoyable!
Garland, on Jul 15, 2024
Lengthy process in scheduling/ rescheduling follow-up appointments. Also, not knowing who the vendor is for the service(s)
Garland, on Jan 16, 2024
My home has been delightful and I’ve had no problems with it at all
Garland, on Apr 29, 2024
It's a little confusing to understand what's covered, what's not covered, and for how long. Also, some of them have extended coverage like the AC if you add on maintenance checks but I'm not sure how that works. I do like that it's easy to send in a repair request and it gets taken care of in a quick manner.
Garland, TX, on Jun 06, 2024
The experience with [name removed] and with [name removed] has been awesome. They have helped us a lot throughout the process. They have had a lot of patience. They have been very professional.
Garland, on Dec 28, 2023
The initial HOA dues were misleading…they went up 30% for 2024. There need to be an audit. Second, the Plants in front of our town home have been dead from the beginning and have not been replaced.
Garland, TX, on Apr 22, 2024
I loved how resourceful [name removed] was in providing a new mortgage lender to support me in the process of closing on a date sooner and a date that was favorable to my situation as well as [name removed] as the seller.
Garland, on Feb 04, 2024
Overall warranty is good and the team is very responsive
Garland, TX, on Mar 31, 2024
every step of the purchase process was smooth and perfect.
Garland, on Oct 11, 2021
Everything has always been handled very professionally and response time with questions or concerns is very quick! [name removed], [name removed] & [name removed] and also [name removed] have been extremely helpful!
Garland, on Mar 30, 2023
The work when they get around to fixing things is good quality work. Whoever the is some type of disconnect when it comes to the scheduling of the repairs. The repair person show up at different days and times which hAs been problematic and causes undue delays.
Garland, on Mar 15, 2023
Warranty is very good. All the people we have worked with from construction, sales, and warranty, being [name removed], [name removed], [name removed], and [name removed] are all amazing.
Garland, on Sep 24, 2021
We liked that you handled our concerns in a timly manner. We didn't appreicate the beer bottle that was crammed in the toilet in the second bath upstairs. I had sewage coming out of the shower. The sprinkler system for the lawn has never worked.
Garland, on Apr 24, 2022
Failure to respond / follow up currently waiting on a water test on the poor construction previously shared in feedback which is resulting in a slow leak/ damage
Garland, TX, on Dec 06, 2023
[name removed] was my sales manager and she was easy to get a hold of, friendly, and went above and beyond to help accommodate my needs. The whole buying process was stress-free and seamless! [name removed] is my Community Construction Manager and he did a 2.5 hour orientation with me which was beyond what I imagined to learn everything about the house. They also called me weekly with updates so I was never out of the loop.
Garland, on Sep 22, 2021
The weekly update on the progress of the house from [name removed] and [name removed] was great.
Garland, TX, on Sep 27, 2023
The CB [name removed] staff have been very helpful throughout the process. They have walked us through all of the steps and made it as easy as possible.
Garland, on Sep 10, 2021
My experience with [name removed] was amazing. The entire process was easy going.
Garland, on Mar 03, 2022
Warranty requests have been handled professionally and promptly
Garland, TX, on Sep 27, 2023
Overall my process went very smoothly. I felt the communication was wonderful. I always felt informed and the process was transparent.
Garland, on Aug 04, 2021
I love that I was able to customize everything in my home.
Garland, on Feb 26, 2022
Like the house how it is designed, doesn’t not like about the warranty ticket, I have sent tickets but long time no heard back
Garland, on Apr 28, 2021
My sink was installed not according to drawings and I had to fight to get it fixed.
Garland, on Feb 22, 2022
I still have obvious horizontal crack on my front door and paint job isn't done too well in different areas of home (also door frame). I have missing window censor from HomePro that I will have to call in myself to get. But overall I am satisfied.
Garland, TX, on Jun 05, 2023
the experience from purchase to move in was less then ideal, starting off with your title company Greenbrick Title, they sent my closing documents to my street, but did not included my house number, making me have to run all the way down to Fedex to pick it up after work, which was a big inconvenience for me, then during the closing their was absolutely no communications between them and the sales Manager [name removed] informing her that my account has been fully funded, when I did the wire transfer. The building quality and quality of the job completed in the home was also sub-optimal, I had to call [name removed] to fix multiple items after the closing and I had moved in, due to them being brushed over by the contractors, some of these included light switches not being wired properly, the floors going upstairs and the upstairs floor creaking, also the second bathroom tub was not cleaned post construction, there was sheet rock pieces clogging up the drain, also we had agreed during closing that Epoxy paint was to be used in the garage, but it was not used, and I had to open a ticket to get [name removed] to come out and supervise the contractor to make sure they actually painted it Epoxy the second time around. I typically would not complain about small items like this in the over all bigger picture, but considering I paid alot of [name removed] for this townhome in new condition, I expected these minor details to not be looked over.
Garland, on Mar 30, 2021
Professional and transparent throughout the buying process.
Garland, on Jan 02, 2022
Takes a while to get fixed/repair when I send in the request regarding issues at my new home.
Garland, TX, on May 15, 2023
Terah is amazing, don is great as well. Just few big things that were missed at blue tape that shouldn’t have been missed. Few things in home that could have just been taken to next level based on price point rather than basic fixtures.
Garland, on Mar 28, 2021
I love the fact that the house is never too hot or too cold no matter the weather outside
Garland, TX, on Mar 30, 2023
I like the people I interacted with during the purchase of the home. [name removed], [name removed] and [name removed] were professional and very personable. The workmanship in the home was outstanding. During the move-in my movers had taken a chunk out of the door frame, I asked [name removed] for some touch up paint to cover it. 20 minutes later he had the painter over who not only touched up the paint, but had repaired the door frame. The communications all throughout the process were constant, informative and extremely helpful. Exceeded my expectations!
Garland, on Nov 07, 2021
I like CB [name removed] warranty service because theyQuickly response and fix it problems
Garland, TX, on Mar 28, 2023
It was the easiest and fastest month of my life!
Garland, on Jan 09, 2021
I am starting to notice a ton of cracks within my footboards and along the walls of my home. I have not even been in the home for a year yet.
Garland, on May 16, 2021
Quick response to warranty service requests. Kind builders and company representatives that I feel actually care about me and my experience in my new home.
Garland, on Apr 30, 2021
Everyone that I dealt with from [name removed], [name removed] and [name removed] have been extremely helpful and I couldn’t be happier!
Garland, TX, on Dec 03, 2022
I like the responsiveness of the builder rep throughout the entire process. I did not like the lack of communication between the builder and Spectrum, the internet service provider, as I think that buyers should be made aware of the status of their internet connectivity in their homes prior to moving in. In my case, I would have waited to move into my home to avoid going without internet for over a month since I make my living working remotely. If the builder improved in this area, it would go a long way towards the buyer's experience.
Garland, TX, on Nov 10, 2021
I loved the weekly updates I received from [name removed], [name removed] and [name removed]. The shortages with materials made it a bit difficult and frustrating but I knew I was in good hands with them. Considering the circumstances with COVID, I had a very positive experience overall.
Garland, on Apr 14, 2021
Since the snow storm in Texas, it's been a lot of confusion on the warranty will and will not cover.
Garland, TX, on Nov 09, 2021
Required substitutions were not always comparable. My builders worked hard to meet my needs, upper management at CBJeni did not.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Garland, TX, on Jun 12, 2024
Loved the help we received from [name removed] and [name removed]. They have both made the whole process so smooth and enjoyable!
Garland, TX, on Jun 06, 2024
The experience with [name removed] and with [name removed] has been awesome. They have helped us a lot throughout the process. They have had a lot of patience. They have been very professional.
Garland, TX, on Apr 22, 2024
I loved how resourceful [name removed] was in providing a new mortgage lender to support me in the process of closing on a date sooner and a date that was favorable to my situation as well as [name removed] as the seller.
Garland, TX, on Mar 31, 2024
every step of the purchase process was smooth and perfect.
Garland, TX, on Dec 06, 2023
[name removed] was my sales manager and she was easy to get a hold of, friendly, and went above and beyond to help accommodate my needs. The whole buying process was stress-free and seamless! [name removed] is my Community Construction Manager and he did a 2.5 hour orientation with me which was beyond what I imagined to learn everything about the house. They also called me weekly with updates so I was never out of the loop.
Garland, TX, on Sep 27, 2023
The CB [name removed] staff have been very helpful throughout the process. They have walked us through all of the steps and made it as easy as possible.
Garland, TX, on Sep 27, 2023
Overall my process went very smoothly. I felt the communication was wonderful. I always felt informed and the process was transparent.
Garland, TX, on Jun 05, 2023
the experience from purchase to move in was less then ideal, starting off with your title company Greenbrick Title, they sent my closing documents to my street, but did not included my house number, making me have to run all the way down to Fedex to pick it up after work, which was a big inconvenience for me, then during the closing their was absolutely no communications between them and the sales Manager [name removed] informing her that my account has been fully funded, when I did the wire transfer. The building quality and quality of the job completed in the home was also sub-optimal, I had to call [name removed] to fix multiple items after the closing and I had moved in, due to them being brushed over by the contractors, some of these included light switches not being wired properly, the floors going upstairs and the upstairs floor creaking, also the second bathroom tub was not cleaned post construction, there was sheet rock pieces clogging up the drain, also we had agreed during closing that Epoxy paint was to be used in the garage, but it was not used, and I had to open a ticket to get [name removed] to come out and supervise the contractor to make sure they actually painted it Epoxy the second time around. I typically would not complain about small items like this in the over all bigger picture, but considering I paid alot of [name removed] for this townhome in new condition, I expected these minor details to not be looked over.
Garland, TX, on May 15, 2023
Terah is amazing, don is great as well. Just few big things that were missed at blue tape that shouldn’t have been missed. Few things in home that could have just been taken to next level based on price point rather than basic fixtures.
Garland, TX, on Mar 30, 2023
I like the people I interacted with during the purchase of the home. [name removed], [name removed] and [name removed] were professional and very personable. The workmanship in the home was outstanding. During the move-in my movers had taken a chunk out of the door frame, I asked [name removed] for some touch up paint to cover it. 20 minutes later he had the painter over who not only touched up the paint, but had repaired the door frame. The communications all throughout the process were constant, informative and extremely helpful. Exceeded my expectations!
Garland, TX, on Mar 28, 2023
It was the easiest and fastest month of my life!
Garland, TX, on Dec 03, 2022
I like the responsiveness of the builder rep throughout the entire process. I did not like the lack of communication between the builder and Spectrum, the internet service provider, as I think that buyers should be made aware of the status of their internet connectivity in their homes prior to moving in. In my case, I would have waited to move into my home to avoid going without internet for over a month since I make my living working remotely. If the builder improved in this area, it would go a long way towards the buyer's experience.
Garland, TX, on Nov 10, 2021
I loved the weekly updates I received from [name removed], [name removed] and [name removed]. The shortages with materials made it a bit difficult and frustrating but I knew I was in good hands with them. Considering the circumstances with COVID, I had a very positive experience overall.
Garland, TX, on Nov 09, 2021
Required substitutions were not always comparable. My builders worked hard to meet my needs, upper management at CBJeni did not.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Garland, on Jul 15, 2024
Lengthy process in scheduling/ rescheduling follow-up appointments. Also, not knowing who the vendor is for the service(s)
Garland, on Apr 29, 2024
It's a little confusing to understand what's covered, what's not covered, and for how long. Also, some of them have extended coverage like the AC if you add on maintenance checks but I'm not sure how that works. I do like that it's easy to send in a repair request and it gets taken care of in a quick manner.
Garland, on Feb 04, 2024
Overall warranty is good and the team is very responsive
Garland, on Mar 30, 2023
The work when they get around to fixing things is good quality work. Whoever the is some type of disconnect when it comes to the scheduling of the repairs. The repair person show up at different days and times which hAs been problematic and causes undue delays.
Garland, on Mar 15, 2023
Warranty is very good. All the people we have worked with from construction, sales, and warranty, being [name removed], [name removed], [name removed], and [name removed] are all amazing.
Garland, on Apr 24, 2022
Failure to respond / follow up currently waiting on a water test on the poor construction previously shared in feedback which is resulting in a slow leak/ damage
Garland, on Mar 03, 2022
Warranty requests have been handled professionally and promptly
Garland, on Feb 26, 2022
Like the house how it is designed, doesn’t not like about the warranty ticket, I have sent tickets but long time no heard back
Garland, on Feb 22, 2022
I still have obvious horizontal crack on my front door and paint job isn't done too well in different areas of home (also door frame). I have missing window censor from HomePro that I will have to call in myself to get. But overall I am satisfied.
Garland, on Jan 02, 2022
Takes a while to get fixed/repair when I send in the request regarding issues at my new home.
Garland, on Nov 07, 2021
I like CB [name removed] warranty service because theyQuickly response and fix it problems
Garland, on May 16, 2021
Quick response to warranty service requests. Kind builders and company representatives that I feel actually care about me and my experience in my new home.
Garland, on Apr 30, 2021
Everyone that I dealt with from [name removed], [name removed] and [name removed] have been extremely helpful and I couldn’t be happier!
Garland, on Apr 14, 2021
Since the snow storm in Texas, it's been a lot of confusion on the warranty will and will not cover.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Garland, on Jan 16, 2024
My home has been delightful and I’ve had no problems with it at all
Garland, on Dec 28, 2023
The initial HOA dues were misleading…they went up 30% for 2024. There need to be an audit. Second, the Plants in front of our town home have been dead from the beginning and have not been replaced.
Garland, on Oct 11, 2021
Everything has always been handled very professionally and response time with questions or concerns is very quick! [name removed], [name removed] & [name removed] and also [name removed] have been extremely helpful!
Garland, on Sep 24, 2021
We liked that you handled our concerns in a timly manner. We didn't appreicate the beer bottle that was crammed in the toilet in the second bath upstairs. I had sewage coming out of the shower. The sprinkler system for the lawn has never worked.
Garland, on Sep 22, 2021
The weekly update on the progress of the house from [name removed] and [name removed] was great.
Garland, on Sep 10, 2021
My experience with [name removed] was amazing. The entire process was easy going.
Garland, on Aug 04, 2021
I love that I was able to customize everything in my home.
Garland, on Apr 28, 2021
My sink was installed not according to drawings and I had to fight to get it fixed.
Garland, on Mar 30, 2021
Professional and transparent throughout the buying process.
Garland, on Mar 28, 2021
I love the fact that the house is never too hot or too cold no matter the weather outside
Garland, on Jan 09, 2021
I am starting to notice a ton of cracks within my footboards and along the walls of my home. I have not even been in the home for a year yet.