Homebuilder Ratings & Reviews

CB JENI Homes Reviews

769 Homeowner Reviews Completed Mar 2023 - Sep 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Sep 07, 2024

Lender treated me like a number.

4.6
Verified Homeowner
Grand Prairie, TX, on Sep 07, 2024

Still have a few issues but I believe they will be taking care of

5.0
Verified Homeowner
Allen, TX, on Sep 07, 2024

Good, seamless experience

5.0
Verified Homeowner
Grand Prairie, TX, on Sep 01, 2024

The preferred lender experience was terrible. Till last day of closing I was not given disclosures. Kitchen cabinet are of low quality and color work is spotty. The door had lot of damages shown at blue tap meeting but was not fix. The finish of the things is not great at all, just feeling like you are getting rental home.

3.7
Verified Homeowner
Haltom City, TX, on Aug 31, 2024

They are quick to respond, which is good

3.9
Verified Homeowner
Argyle, TX, on Aug 29, 2024

While the sales staff was cordial & great salespeople, but craftsmanship of unit is subpar. We've cracks in ceiling plaster which started within 30 days after moving in, but I mention to [name removed] at 30-60 days inspection. However, he advised it was due to unit settling which is partly true. Since I'm a previous homeowner, previous warrant people mention that I should water my foundation at least once or every other week. Therefore, we are seeking in-depth independent inspection.

3.7
Verified Homeowner
Grand Prairie, TX, on Aug 29, 2024

I very much dislike the amount of trash left in my yard by the workers who are building around my house. It’s not the construction trash that’s an issue it’s the workers personal trash. The builders don’t seem to care about it but it’s a huge concern for the current home owners

4.1
Verified Homeowner
North Richland Hills, TX, on Aug 28, 2024

I was impressed with the outstanding service from [name removed] and [name removed]. They were both kind, professional, and consistently delivered on their commitments. I especially appreciated their follow-up call a week after closing—it added a great personal touch.

5.0
Verified Homeowner
Grand Prairie, TX, on Aug 25, 2024

The HOA & trash situation is terrible. On top of the excessive bugs in/outside of my brand new home is disappointing

4.2
Verified Homeowner
Celina, TX, on Aug 17, 2024

[name removed] was great and very responsive.

5.0
Verified Homeowner
McKinney, TX, on Aug 16, 2024

Build quality of the home and service, both are good.

5.0
Verified Homeowner
Frisco, TX, on Aug 09, 2024

Garage door and front door are main disappointment

4.8
Verified Homeowner
Haltom City, TX, on Aug 09, 2024

I didn't get the washer / dryer as part of the move-in package, only got the refrigerator

5.0
Verified Homeowner
Plano, TX, on Aug 06, 2024

I really satisfied purchase process with CB JENI. [name removed] helped me anytime whenever I asked him a question.

4.7
Verified Homeowner
North Richland Hills, TX, on Aug 05, 2024

What l have liked, CB JENI has kept their word. It feels safe to know when there is a problem, for sure it will be addressed and in the most respectful manner

5.0
Verified Homeowner
Argyle, TX, on Jul 30, 2024

Office was friendly, structure is fine, finishing are awful

3.8
Verified Homeowner
Plano, TX, on Jul 28, 2024

Our AC water drain pipe was installed wrong, and the water drips outside the house during summer. We were not sure if that's an issue until [name removed] from the homes warranty department happened to pass by our home and he noticed the problem and contacted us immediately. We were able to get it fixed the next day. Thank you so much [name removed]!

5.0
Verified Homeowner
Argyle, TX, on Jul 21, 2024

Weekly checkins throughout the building process. Friendly staff.

4.7
Verified Homeowner
Frisco, TX, on Jul 16, 2024

The purchase experience was bad. We are out-of-town buyers and needed information regarding the stages of construction to plan our move to Frisco. We barely got any. We were informed of the closing date 2 weeks before and had to rush our Move. This resulted in overpaying for moving. The closing was also not well coordinated. We did not know where the keys were and had to visit the office a couple of times. The sales office had a temp who was not interested in helping us and only called others once she realized we were not leaving the office without the keys. The keys were in the office draw and all CB Jeni had to do was inform of the day's closings to hand the keys to the buyers.

3.3
Verified Homeowner
Garland, TX, on Jul 15, 2024

Lengthy process in scheduling/ rescheduling follow-up appointments. Also, not knowing who the vendor is for the service(s)

3.7
Verified Homeowner

Builder Profile

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.