Top Homebuilder Ratings & Reviews

CB JENI Homes

Viridian

38 Homeowner Reviews Completed Mar 2023 - Sep 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Construction Experience

4.7

Customer Care Experience

4.4

Home Readiness

4.8

Installation & Workmanship

4.3

Community Profile

Featuring two-story homes in Viridian and three-story homes on the Island at Viridian, CB JENI Homes is proud to offer brand new townhomes across the beautiful master-planned community located in Arlington, TX. Two-story floorplans present spacious kitchens, a large owner’s suite and loft spaces. Many of our three-story plans on the Island at Viridian feature amazing water views. Interiors provide gorgeous open-concept designs for entertaining, walk-in closets, charming front porches and balconies and more, making these plans perfect for every lifestyle. 

Viridian features some of the most scenic living opportunities in the Dallas-Fort Worth area, providing the perfect balance between architecture and nature with magnificent landscapes and masterfully-crafted walking areas. Residents enjoy than 1,200 acres of nature trails as well as tennis and sand volleyball courts, a basketball pavilion and unique swimming pools. As the only major DFW community with access to a prominent river, Viridian presents year-round fishing, kayaking, swimming and sailing. Nearby shopping, golf courses, MLB and NFL venues, Six Flags and Texas Live and DFW airport further enhance the community’s high profile.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Arlington, TX, on Jul 10, 2023

It was more complicated than previous purchases we've made in other states. Also, not being given keys at closing was awkward and unusual. People were all fantastically kind.

4.7
Verified Homeowner
Arlington, on Jan 13, 2024

Why did you NOT install a bathroom mirror on the powder bathroom? I would rather have had real ceramic tile floors or hardwood floors, over the linoleum floor.

4.5
Verified Homeowner
Arlington, on Mar 29, 2024

Everyone at CB [name removed] was very kind, and cared about my experience as a customer. For the most part, all my concerns felt heard.

4.1
Verified Homeowner
Arlington, on Oct 02, 2023

It has been responsive and of high quality

5.0
Verified Homeowner
Arlington, TX, on May 29, 2023

good

4.3
Verified Homeowner
Arlington, on Feb 25, 2024

Customer service is always quick and reliable.

5.0
Verified Homeowner
Arlington, TX, on May 05, 2023

I liked the CB Jenni team. Both [name removed] and [name removed] were a pleasure to work with!

4.8
Verified Homeowner
Arlington, on Sep 29, 2023

The response to warranty tickets is quick. However, it can be a lengthy process; there have been 2 visits for tile but still no work has been started.

4.3
Verified Homeowner
Arlington, on Dec 08, 2023

I loved how quick CB JENI was quick to respond to warranty issues. I loved how Joe Avery came in to check on what was done to fix the issues. I do not like how long it is taking the plumbing issue I have had with my kitchen faucet to be fixed. I have sent in two warranty applications for the same problem, and still, there has been no resolution.

4.6
Verified Homeowner
Arlington, TX, on Nov 29, 2022

The upgrades in the home were very low quality. I had to replace the carpet upstairs, all three of the ceiling fans, add cabinet pulls, add chandeliers, the garage door is very loud, no one put in the air filter in the attic unit, the appliances are low quality, there are no linen closets (that's on me not to notice that one)... What CB Jeni has positive is being located in [name removed] (where we wanted to live), the price of the home did come down, CB Jeni does a good job utilizing the sq footage in a home (although they forgot the linen closets)... Also wish the patio was larger. There was zero negotiating with CB Jeni - even when the market start turning more favorable to buyers. We did change homes because CB Jeni wouldn't offer any concessions - all we asked for was wood floors in one downstairs bedroom. Overall, the company is rigid and seems more focused on the bottom line vs making small concessions to satisfy their customer. Because of this, I will not be referring anyone to CB Jeni.

4.1
Verified Homeowner
Arlington, on May 11, 2023

Had I known that CBJeni would be this difficult to deal with on matters of simple obligations and warranty issues, let alone the poor build quality, I would have happily purchased from another builder in this community. The headaches and lack of followup from Warranty and Corporate are astounding and I will use my free time to dissuade anyone from purchasing from Green Brick affiliates given they are more interested in pushing sales than honoring their contractual obligations. It appears that the only way I can get a response is to serve CB Jeni. I guess attorneys and the court will force them to honor their contractual agreements. What a waste of time.

0.6
Verified Homeowner
Arlington, on Oct 23, 2023

Quality of installed toilet paper and hand towel holders is not good: some are pulling out withing first 6 months of living in the house. Sometimes delayed response to warranty maintenance - although made up later. I like some great staff like [name removed]: great in customer service, highly responsive to customer concerns.

4.6
Verified Homeowner
Arlington, TX, on Nov 22, 2022

Professionalism

4.9
Verified Homeowner
Arlington, on Jul 23, 2023

I liked that they were very professional, timely, and helpful throughout our home buying process and patiently worked through all of our questions.

4.8
Verified Homeowner
Arlington, on May 05, 2023

Warranty service has been good. Customer care is not ideal. I made an appointment to view the home. When I arrived the agent was doing a virtual interview and was not expecting an appointment.

3.7
Verified Homeowner
Arlington, on Jan 07, 2022

I've had some quality issues with the cabinets

4.6
Verified Homeowner
Arlington, TX, on Oct 27, 2022

The process of submitting an application was very straight-forward and easy to follow. Everyone I worked with from Sales, Loan, to Construction were very responsive and helpful thorough. The inspection with [name removed] was excellent and I could tell he genuinely cared for our concerns and did the best to ensure we were educated and any problems were addressed on time.

5.0
Verified Homeowner
Arlington, on Mar 18, 2023

follow up. was awesome.

5.0
Verified Homeowner
Arlington, on Aug 22, 2021

High quality home; exceptional post-closing services and repairs of even the smallest of issues, some of which were not included in warranty. Always pleasant to deal with.

4.0
Verified Homeowner
Arlington, TX, on Sep 20, 2022

my major concern is the list of make-ready items we listed during the pre-walk thru weren't completed by move-in and we had to spend 6 hours waiting to get our keys after signing at closing. we had to send back our mover and babysitter (with pay) and reschedule the next day. lack of attention to details

3.2
Verified Homeowner
Arlington, on Jan 21, 2023

i dislike that fact i need to keep calling for various issues instead of not needed them much at all.

3.7
Verified Homeowner
Arlington, on Aug 13, 2021

I liked the floor plan, the way space is allocated for larger living area, bathrooms and owner's suite closet. I also like the inclusion of a smart thermostat and smart garage door opener. After living in the home, I've noticed things that could've been thought out more thoroughly - like the placement of bathroom towel hooks, number/placement of power outlets, the curvature of the shower floor, entry to the attic from the garage. I also get frustrated seeing the things CBJeni "cheaped out" on including not installing a ceiling fan in the spare room, the stairs to the attic door being difficult to open, not finishing the paint in the garage, building a very small closet for the second room, and not wiring the ceiling fans correctly (i keep forgetting to contact CBJeni about it).

4.8
Verified Homeowner
Arlington, TX, on Aug 08, 2022

I want to believe the things I didn’t like about the process were related to labor shortages and supply chain issues. But more specifically, I didn’t like the fact my home wasn’t completely done when I closed. But I was thankful for the communication on items that weren’t done.

3.9
Verified Homeowner
Arlington, on Dec 12, 2022

the warranty service is very slow and takes a very long time to finish tickets. I submitted a ticket and nobody reached out to me and it sat there for weeks on end. This has happened on both tickets that I have submitted.

2.9
Verified Homeowner
Arlington, on Aug 05, 2021

Quality of construction, supplies, and incompetent builder.

1.6
Verified Homeowner
Arlington, TX, on Mar 24, 2022

I purchased my home with damaged kitchen cabinets, damage garage door, bathtub faucet not working, leaking dish washer, ice maker connection not working, up stairs toliet running unless I shake it and my garage paint is unfinished. Can someone please call me 469-952-8565 Thanks [name removed]

2.9
Verified Homeowner
Arlington, on Mar 29, 2022

There was no usual warranty due to this was a model home. However, CBJeni did not do a good job converting the model home to a residential home and my complaint is about that. The garage was finished abysmally—there was no baseboard leaving jagged pieces of Sheetrock around the entire bottom edges of the new garage area. Also, the new brick area was never washed and one can clearly see that a garage conversion was done. Shoddy work on the garage conversion.

3.8
Verified Homeowner
Arlington, on Aug 03, 2021

[name removed] and [name removed] helped thru the entire process

4.1
Verified Homeowner
Arlington, TX, on Jan 29, 2022

The overall experience was great.

4.3
Verified Homeowner
Arlington, on Feb 05, 2022

i never received the strusure email.. i checked junk and all. Customer service is great. but it does seem that a lot of stuff was built cheaply.. and its starting to show

3.9
Verified Homeowner
Arlington, on Jul 28, 2021

Everything went quickly and smoothly. Had no problems. The warranty follow up was very responsive. Taken care of very quickly.

4.1
Verified Homeowner
Arlington, on Jan 03, 2022

Fast service and excellent customer service

5.0
Verified Homeowner
Arlington, TX, on Jan 22, 2022

Hi I disappointment for A broken window and the garage door it was stuck and the paint after I moved it was damage and I told [name removed] the one he in charge and he told me he will fix it and I called him like three times and he never respond he always telling me he’s gonna come and fix everything and he never dead he just ignore me but thank you to [name removed] she was helping me a lot and she’s really good thank you

3.4
Verified Homeowner
Arlington, on May 01, 2021

Have enjoyed the Prompt professional service from visiting the model home office thru purchasing/closing moving in & followup on any issues.

4.9
Verified Homeowner
Arlington, on Nov 06, 2021

For the most part we are very pleased with our new home. The follow-up on home warranty issues thus far has been satisfactory.

4.1
Verified Homeowner
Arlington, TX, on Dec 29, 2021

I didn't like that I had to clean out my garage when I moved in. There were empty pizza boxes, soda cans, plastic that was used to cover the carpet, and other trashes left behind for me to clean up.

4.7
Verified Homeowner
Arlington, on Jan 29, 2021

Dislike quality of tile work

4.4
Verified Homeowner
Arlington, on Oct 30, 2021

Response has been prompt and service on repairs good. I've been in my home for about 5 months now and the one negative is that I am finding things that should have been taken care of during the build (wood door frames that are splintered at ends that were painted over vs new wood piece, gaps in door jams, uneven shower floor times where corners of individual tiles stick up and causes discomfort when standing in shower.) I'm hoping to address these concerns at the next warranty which I'm told is 11 months out from day of purchase.

4.5
Verified Homeowner
Arlington, TX, on Dec 23, 2021

Too many construction delays. Cabinetry is mediocre. Location of light switches was not convenient nor enough in the kitchen and living areas. Would have been nice if it was already smart home setup with an option of google or amazon alexa. Better interconnectivity to Thermostat. [name removed] stinks. Would have been nice if there were instructions on how to download all of the appliance devices like the garage door opener. Map of the location of the mailbox.

4.3
Verified Homeowner
Arlington, on Sep 11, 2020

We loved [name removed]! She was awesome, patient and knowledgeable. She kept us up to speed on all steps and everything went according to plan.

4.9
Verified Homeowner
Arlington, on Sep 16, 2021

Prompt call back about my A,C that needed recharge.

5.0
Verified Homeowner
Arlington, TX, on Dec 22, 2021

Pros: - I am thankful for [name removed] for keeping me updated from the day I reserved by home to closing it. - I like [name removed] from how she respond on the emails and the concern I get. She had been professional and cordial. - When I moved in I saw some defects that needs to be addressed and I appreciate [name removed] for coming by and checking on it. - [name removed] just visited and so far he is good in explaining my home warranty Cons: - When I had my orientation, the garage was partially finished. The walls is painted in one coating and there is stained paint on one side. The garage door side are not painted. So when I had my final walk tru, still the concern is still there. I emailed about it, but there is no response on when they are going to do this. - One of my window is very hard to open, and [name removed] checked on it right away and said that he will send somebody but until now nobody re-checked it. I also emailed them about it. - 15 day re-visit has not yet done it had been a month. I emailed them also about it and tried to ask the schedule the 15 day so that I will see my availability. - [name removed] had been great to responding email, but lately the respond is delayed or at times no response. At times calling the office there is no answer.

4.3
Verified Homeowner
Arlington, on Aug 19, 2020

The quality does not match the cost & i feel like because I did not have a realtor, I did not receive the same level of service. For example - the AC unit was not inspected prior to my closing, or even 6 months prior to my closing

3.3
Verified Homeowner
Arlington, on Sep 04, 2021

They are always available to answer any question.

5.0
Verified Homeowner
Arlington, TX, on Nov 29, 2021

Price was over market. Yes, this was a model home with many extras, but models usually sell for less than non-models, since the home is considered used and the warranty is mostly non-existent. I was a victim of a low supply of homes on market and current high prices for homes. [name removed] CB [name removed]’s fault, but the fact that I paid more than the home was worth will continue to bother me.

4.2
Verified Homeowner
Arlington, on Jul 30, 2020

Getting the mortgage through them.

4.1
Verified Homeowner
Arlington, on Aug 08, 2021

I have not utilized the warranty service yet.

5.0
Verified Homeowner
Arlington, TX, on Nov 23, 2021

Closing but it was the realtors not [name removed]. They were wonderful!

5.0
Verified Homeowner
Arlington, on Jul 28, 2020

Bad trim work. Lots of nicks and dings in the trim work. The master bathroom exterior exhaust vent door flaps very loudly in the wind. [name removed] would not attempt a repair or even look at it.

3.6
Verified Homeowner
Arlington, on Aug 07, 2021

Have absolutely no complaints. [name removed] and [name removed] were great to work with and any issues I've had have been quickly addressed. LOVE my home.

5.0
Verified Homeowner
Arlington, TX, on Oct 27, 2021

Nothing

4.9
Verified Homeowner
Arlington, on May 21, 2020

great customer service. frequent communication from sales to builder too warranty. everyone was helpful a sought to be accommodating to our needs.

4.6
Verified Homeowner
Arlington, on Jun 20, 2021

None

4.5
Verified Homeowner
Arlington, TX, on Oct 02, 2021

I loved how responsive everyone was and answered all questions. Everything stayed organized even through an unorganized time. I do wish we could have customized everything a little more but it turned out beautiful

5.0
Verified Homeowner
Arlington, on Mar 03, 2020

The follow up of everyone after buying the home.

4.6
Verified Homeowner
Arlington, on Apr 08, 2021

The concept of signing off on work even though it is not ever going to be what you really feel it should be.....namely the installation of the engineered flooring and the quality of the engineered flooring. The flooring makes loud snappinng and creeking noises when you walk on it. It was repaired in four places and it still makes the noises and it still lifts up at joints.....either bad quality product or bad installation......but my wife says it is the easiest floor to clean. To sign off on the work is simply a hope that it works.....in this case it didn't....

4.7
Verified Homeowner
Arlington, TX, on Sep 28, 2021

great communication regarding progress

4.9
Verified Homeowner
Arlington, on Feb 26, 2020

Smooth transactions, notifications, business attitude

4.8
Verified Homeowner
Arlington, on Mar 02, 2021

Quick response to warranty requests

5.0
Verified Homeowner
Arlington, TX, on Aug 08, 2021

Loved the step by step process. Knowing each phase of the build, and if something I picked from the design gallery wasn’t available, that I was given the upgraded option at no cost to me.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, TX, on Jul 10, 2023

It was more complicated than previous purchases we've made in other states. Also, not being given keys at closing was awkward and unusual. People were all fantastically kind.

4.7
Verified Homeowner
Arlington, TX, on May 29, 2023

good

4.3
Verified Homeowner
Arlington, TX, on May 05, 2023

I liked the CB Jenni team. Both [name removed] and [name removed] were a pleasure to work with!

4.8
Verified Homeowner
Arlington, TX, on Nov 29, 2022

The upgrades in the home were very low quality. I had to replace the carpet upstairs, all three of the ceiling fans, add cabinet pulls, add chandeliers, the garage door is very loud, no one put in the air filter in the attic unit, the appliances are low quality, there are no linen closets (that's on me not to notice that one)... What CB Jeni has positive is being located in [name removed] (where we wanted to live), the price of the home did come down, CB Jeni does a good job utilizing the sq footage in a home (although they forgot the linen closets)... Also wish the patio was larger. There was zero negotiating with CB Jeni - even when the market start turning more favorable to buyers. We did change homes because CB Jeni wouldn't offer any concessions - all we asked for was wood floors in one downstairs bedroom. Overall, the company is rigid and seems more focused on the bottom line vs making small concessions to satisfy their customer. Because of this, I will not be referring anyone to CB Jeni.

4.1
Verified Homeowner
Arlington, TX, on Nov 22, 2022

Professionalism

4.9
Verified Homeowner
Arlington, TX, on Oct 27, 2022

The process of submitting an application was very straight-forward and easy to follow. Everyone I worked with from Sales, Loan, to Construction were very responsive and helpful thorough. The inspection with [name removed] was excellent and I could tell he genuinely cared for our concerns and did the best to ensure we were educated and any problems were addressed on time.

5.0
Verified Homeowner
Arlington, TX, on Sep 20, 2022

my major concern is the list of make-ready items we listed during the pre-walk thru weren't completed by move-in and we had to spend 6 hours waiting to get our keys after signing at closing. we had to send back our mover and babysitter (with pay) and reschedule the next day. lack of attention to details

3.2
Verified Homeowner
Arlington, TX, on Aug 08, 2022

I want to believe the things I didn’t like about the process were related to labor shortages and supply chain issues. But more specifically, I didn’t like the fact my home wasn’t completely done when I closed. But I was thankful for the communication on items that weren’t done.

3.9
Verified Homeowner
Arlington, TX, on Mar 24, 2022

I purchased my home with damaged kitchen cabinets, damage garage door, bathtub faucet not working, leaking dish washer, ice maker connection not working, up stairs toliet running unless I shake it and my garage paint is unfinished. Can someone please call me 469-952-8565 Thanks [name removed]

2.9
Verified Homeowner
Arlington, TX, on Jan 29, 2022

The overall experience was great.

4.3
Verified Homeowner
Arlington, TX, on Jan 22, 2022

Hi I disappointment for A broken window and the garage door it was stuck and the paint after I moved it was damage and I told [name removed] the one he in charge and he told me he will fix it and I called him like three times and he never respond he always telling me he’s gonna come and fix everything and he never dead he just ignore me but thank you to [name removed] she was helping me a lot and she’s really good thank you

3.4
Verified Homeowner
Arlington, TX, on Dec 29, 2021

I didn't like that I had to clean out my garage when I moved in. There were empty pizza boxes, soda cans, plastic that was used to cover the carpet, and other trashes left behind for me to clean up.

4.7
Verified Homeowner
Arlington, TX, on Dec 23, 2021

Too many construction delays. Cabinetry is mediocre. Location of light switches was not convenient nor enough in the kitchen and living areas. Would have been nice if it was already smart home setup with an option of google or amazon alexa. Better interconnectivity to Thermostat. [name removed] stinks. Would have been nice if there were instructions on how to download all of the appliance devices like the garage door opener. Map of the location of the mailbox.

4.3
Verified Homeowner
Arlington, TX, on Dec 22, 2021

Pros: - I am thankful for [name removed] for keeping me updated from the day I reserved by home to closing it. - I like [name removed] from how she respond on the emails and the concern I get. She had been professional and cordial. - When I moved in I saw some defects that needs to be addressed and I appreciate [name removed] for coming by and checking on it. - [name removed] just visited and so far he is good in explaining my home warranty Cons: - When I had my orientation, the garage was partially finished. The walls is painted in one coating and there is stained paint on one side. The garage door side are not painted. So when I had my final walk tru, still the concern is still there. I emailed about it, but there is no response on when they are going to do this. - One of my window is very hard to open, and [name removed] checked on it right away and said that he will send somebody but until now nobody re-checked it. I also emailed them about it. - 15 day re-visit has not yet done it had been a month. I emailed them also about it and tried to ask the schedule the 15 day so that I will see my availability. - [name removed] had been great to responding email, but lately the respond is delayed or at times no response. At times calling the office there is no answer.

4.3
Verified Homeowner
Arlington, TX, on Nov 29, 2021

Price was over market. Yes, this was a model home with many extras, but models usually sell for less than non-models, since the home is considered used and the warranty is mostly non-existent. I was a victim of a low supply of homes on market and current high prices for homes. [name removed] CB [name removed]’s fault, but the fact that I paid more than the home was worth will continue to bother me.

4.2
Verified Homeowner
Arlington, TX, on Nov 23, 2021

Closing but it was the realtors not [name removed]. They were wonderful!

5.0
Verified Homeowner
Arlington, TX, on Oct 27, 2021

Nothing

4.9
Verified Homeowner
Arlington, TX, on Oct 02, 2021

I loved how responsive everyone was and answered all questions. Everything stayed organized even through an unorganized time. I do wish we could have customized everything a little more but it turned out beautiful

5.0
Verified Homeowner
Arlington, TX, on Sep 28, 2021

great communication regarding progress

4.9
Verified Homeowner
Arlington, TX, on Aug 08, 2021

Loved the step by step process. Knowing each phase of the build, and if something I picked from the design gallery wasn’t available, that I was given the upgraded option at no cost to me.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, on Jan 13, 2024

Why did you NOT install a bathroom mirror on the powder bathroom? I would rather have had real ceramic tile floors or hardwood floors, over the linoleum floor.

4.5
Verified Homeowner
Arlington, on Oct 02, 2023

It has been responsive and of high quality

5.0
Verified Homeowner
Arlington, on Sep 29, 2023

The response to warranty tickets is quick. However, it can be a lengthy process; there have been 2 visits for tile but still no work has been started.

4.3
Verified Homeowner
Arlington, on May 11, 2023

Had I known that CBJeni would be this difficult to deal with on matters of simple obligations and warranty issues, let alone the poor build quality, I would have happily purchased from another builder in this community. The headaches and lack of followup from Warranty and Corporate are astounding and I will use my free time to dissuade anyone from purchasing from Green Brick affiliates given they are more interested in pushing sales than honoring their contractual obligations. It appears that the only way I can get a response is to serve CB Jeni. I guess attorneys and the court will force them to honor their contractual agreements. What a waste of time.

0.6
Verified Homeowner
Arlington, on May 05, 2023

Warranty service has been good. Customer care is not ideal. I made an appointment to view the home. When I arrived the agent was doing a virtual interview and was not expecting an appointment.

3.7
Verified Homeowner
Arlington, on Mar 18, 2023

follow up. was awesome.

5.0
Verified Homeowner
Arlington, on Jan 21, 2023

i dislike that fact i need to keep calling for various issues instead of not needed them much at all.

3.7
Verified Homeowner
Arlington, on Dec 12, 2022

the warranty service is very slow and takes a very long time to finish tickets. I submitted a ticket and nobody reached out to me and it sat there for weeks on end. This has happened on both tickets that I have submitted.

2.9
Verified Homeowner
Arlington, on Mar 29, 2022

There was no usual warranty due to this was a model home. However, CBJeni did not do a good job converting the model home to a residential home and my complaint is about that. The garage was finished abysmally—there was no baseboard leaving jagged pieces of Sheetrock around the entire bottom edges of the new garage area. Also, the new brick area was never washed and one can clearly see that a garage conversion was done. Shoddy work on the garage conversion.

3.8
Verified Homeowner
Arlington, on Feb 05, 2022

i never received the strusure email.. i checked junk and all. Customer service is great. but it does seem that a lot of stuff was built cheaply.. and its starting to show

3.9
Verified Homeowner
Arlington, on Jan 03, 2022

Fast service and excellent customer service

5.0
Verified Homeowner
Arlington, on Nov 06, 2021

For the most part we are very pleased with our new home. The follow-up on home warranty issues thus far has been satisfactory.

4.1
Verified Homeowner
Arlington, on Oct 30, 2021

Response has been prompt and service on repairs good. I've been in my home for about 5 months now and the one negative is that I am finding things that should have been taken care of during the build (wood door frames that are splintered at ends that were painted over vs new wood piece, gaps in door jams, uneven shower floor times where corners of individual tiles stick up and causes discomfort when standing in shower.) I'm hoping to address these concerns at the next warranty which I'm told is 11 months out from day of purchase.

4.5
Verified Homeowner
Arlington, on Sep 16, 2021

Prompt call back about my A,C that needed recharge.

5.0
Verified Homeowner
Arlington, on Sep 04, 2021

They are always available to answer any question.

5.0
Verified Homeowner
Arlington, on Aug 08, 2021

I have not utilized the warranty service yet.

5.0
Verified Homeowner
Arlington, on Aug 07, 2021

Have absolutely no complaints. [name removed] and [name removed] were great to work with and any issues I've had have been quickly addressed. LOVE my home.

5.0
Verified Homeowner
Arlington, on Jun 20, 2021

None

4.5
Verified Homeowner
Arlington, on Apr 08, 2021

The concept of signing off on work even though it is not ever going to be what you really feel it should be.....namely the installation of the engineered flooring and the quality of the engineered flooring. The flooring makes loud snappinng and creeking noises when you walk on it. It was repaired in four places and it still makes the noises and it still lifts up at joints.....either bad quality product or bad installation......but my wife says it is the easiest floor to clean. To sign off on the work is simply a hope that it works.....in this case it didn't....

4.7
Verified Homeowner
Arlington, on Mar 02, 2021

Quick response to warranty requests

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, on Mar 29, 2024

Everyone at CB [name removed] was very kind, and cared about my experience as a customer. For the most part, all my concerns felt heard.

4.1
Verified Homeowner
Arlington, on Feb 25, 2024

Customer service is always quick and reliable.

5.0
Verified Homeowner
Arlington, on Dec 08, 2023

I loved how quick CB JENI was quick to respond to warranty issues. I loved how Joe Avery came in to check on what was done to fix the issues. I do not like how long it is taking the plumbing issue I have had with my kitchen faucet to be fixed. I have sent in two warranty applications for the same problem, and still, there has been no resolution.

4.6
Verified Homeowner
Arlington, on Oct 23, 2023

Quality of installed toilet paper and hand towel holders is not good: some are pulling out withing first 6 months of living in the house. Sometimes delayed response to warranty maintenance - although made up later. I like some great staff like [name removed]: great in customer service, highly responsive to customer concerns.

4.6
Verified Homeowner
Arlington, on Jul 23, 2023

I liked that they were very professional, timely, and helpful throughout our home buying process and patiently worked through all of our questions.

4.8
Verified Homeowner
Arlington, on Jan 07, 2022

I've had some quality issues with the cabinets

4.6
Verified Homeowner
Arlington, on Aug 22, 2021

High quality home; exceptional post-closing services and repairs of even the smallest of issues, some of which were not included in warranty. Always pleasant to deal with.

4.0
Verified Homeowner
Arlington, on Aug 13, 2021

I liked the floor plan, the way space is allocated for larger living area, bathrooms and owner's suite closet. I also like the inclusion of a smart thermostat and smart garage door opener. After living in the home, I've noticed things that could've been thought out more thoroughly - like the placement of bathroom towel hooks, number/placement of power outlets, the curvature of the shower floor, entry to the attic from the garage. I also get frustrated seeing the things CBJeni "cheaped out" on including not installing a ceiling fan in the spare room, the stairs to the attic door being difficult to open, not finishing the paint in the garage, building a very small closet for the second room, and not wiring the ceiling fans correctly (i keep forgetting to contact CBJeni about it).

4.8
Verified Homeowner
Arlington, on Aug 05, 2021

Quality of construction, supplies, and incompetent builder.

1.6
Verified Homeowner
Arlington, on Aug 03, 2021

[name removed] and [name removed] helped thru the entire process

4.1
Verified Homeowner
Arlington, on Jul 28, 2021

Everything went quickly and smoothly. Had no problems. The warranty follow up was very responsive. Taken care of very quickly.

4.1
Verified Homeowner
Arlington, on May 01, 2021

Have enjoyed the Prompt professional service from visiting the model home office thru purchasing/closing moving in & followup on any issues.

4.9
Verified Homeowner
Arlington, on Jan 29, 2021

Dislike quality of tile work

4.4
Verified Homeowner
Arlington, on Sep 11, 2020

We loved [name removed]! She was awesome, patient and knowledgeable. She kept us up to speed on all steps and everything went according to plan.

4.9
Verified Homeowner
Arlington, on Aug 19, 2020

The quality does not match the cost & i feel like because I did not have a realtor, I did not receive the same level of service. For example - the AC unit was not inspected prior to my closing, or even 6 months prior to my closing

3.3
Verified Homeowner
Arlington, on Jul 30, 2020

Getting the mortgage through them.

4.1
Verified Homeowner
Arlington, on Jul 28, 2020

Bad trim work. Lots of nicks and dings in the trim work. The master bathroom exterior exhaust vent door flaps very loudly in the wind. [name removed] would not attempt a repair or even look at it.

3.6
Verified Homeowner
Arlington, on May 21, 2020

great customer service. frequent communication from sales to builder too warranty. everyone was helpful a sought to be accommodating to our needs.

4.6
Verified Homeowner
Arlington, on Mar 03, 2020

The follow up of everyone after buying the home.

4.6
Verified Homeowner
Arlington, on Feb 26, 2020

Smooth transactions, notifications, business attitude

4.8
Verified Homeowner