Homebuilder Ratings & Reviews

Century Communities

Southern California

411 Homeowner Reviews
Jan 2024 - Jul 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Southern California Communities Map

 

Community Satisfaction Ratings

  • Ashland Springs

    4.7

    Southern California - 3 Homeowner Reviews

  • Brookhaven

    4.1

    Southern California - 1 Homeowner Reviews

  • Emberwood

    4.9

    Southern California - 1 Homeowner Reviews

  • Gateway SFD

    4.6

    Southern California - 26 Homeowner Reviews

  • Gateway Townhomes

    4.7

    Southern California - 83 Homeowner Reviews

  • Greenway At The Preserve

    3.9

    Southern California - 7 Homeowner Reviews

  • Harveston

    4.8

    Southern California - 28 Homeowner Reviews

  • Heritage at the Preserve

    5.0

    Southern California - 3 Homeowner Reviews

  • Highland Park

    5.0

    Southern California - 13 Homeowner Reviews

  • Mountain Bridge North

    4.9

    Southern California - 50 Homeowner Reviews

  • Mountain Bridge South

    4.8

    Southern California - 40 Homeowner Reviews

  • Rose Glen

    4.9

    Southern California - 31 Homeowner Reviews

  • Stafford Place

    4.7

    Southern California - 24 Homeowner Reviews

  • Sterling

    4.3

    Southern California - 18 Homeowner Reviews

  • Stonebrook Meadows

    4.7

    Southern California - 19 Homeowner Reviews

  • The Depot

    4.2

    Southern California - 12 Homeowner Reviews

  • The Enclave

    2.5

    Southern California - 4 Homeowner Reviews

  • The Village

    4.7

    Southern California - 48 Homeowner Reviews

Builder Profile

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Southern California
Purchase Experience Testimonials from Real Homebuyers

Pomona, CA, on Jul 03, 2025

The customer service with [name removed] was the best! She helped us out so much!! We appreciated her support, communication, and honesty throughout the whole process. As first time homebuyers, [name removed] truly looked out for our best interest and helped us with all questions. 10/10 for [name removed]!

5.0
Verified Homeowner
Jurupa Valley, CA, on Jun 29, 2025

Good experience with lending products Below standard on customer service and after sale services. No response and very slow in scheduled repair Work Request.

1.9
Verified Homeowner
Upland, CA, on Jun 29, 2025

I like that there is not a lot for a client to get involved, everything was handled by my agent.

5.0
Verified Homeowner
Jurupa Valley, CA, on Jun 29, 2025

[name removed] WAS AMAZING AND TRULY MADE OUR DECISION TO PURCHASE QUITE EASY.

5.0
Verified Homeowner
Menifee, CA, on Jun 28, 2025

I love the home, upgrades, incentives and the community

4.6
Verified Homeowner
Riverside, CA, on Jun 28, 2025

[name removed] has been absolutely wonderful to work with on any issues that arise. He’s thorough, helpful, and very responsive. [name removed] was extremely helpful and responsive for months leading up to me purchasing the home. Everything fell apart the day I was supposed to close though, with no notification that I would not be closing until nearly 11am after I asked what time I’d be getting keys. The lack of professionalism at that point was disappointing. Her manager, [name removed], was condescending and he put no effort into correcting the problems that arose because of a failure to communicate. BUT, I then received a call from [name removed] who was incredibly helpful, understanding, and sympathetic. My point in all of this is to say that I had one bad day with Century, but overall the people have been wonderful and I feel like it is a community that cares.

4.9
Verified Homeowner
Pomona, CA, on Jun 26, 2025

Everything is good, [name removed], [name removed], [name removed] and [name removed] are all friendly to answer or solve my questions.

5.0
Verified Homeowner
Upland, CA, on Jun 22, 2025

Ms. [name removed] professionalism and knowledge made a big difference in my pleasant purchase experience. She responded to my questions timely and followed through on issues.

5.0
Verified Homeowner
Pomona, CA, on Jun 21, 2025

[name removed] at Inspire Home loans was very nice. However, ILS escrow company rushed us too much. We understand the the Builder wants to close the deal ASAP because it's the end of the month (May), but we were rushed way too much. After much negotiations with escrow on rescheduling, it was to no avail and the notary lady came to our house for us to do the signing and notary. But, I was very sick and threw up 5 times while she was here for over an hour. She kept trying to get me to sign, but I was too sick and faint I couldn't even hold my head up to sign the paperwork. After about 10 pages of signature with my head on the table, I finally had to lie down before passing out. She finally realized that I wasn't going to be able to do it. Next day, we had to rush in the morning to do the funding and drive from Chino Hills down to Newport Beach to sign. This was so unnecessary, and we felt very disrepected. Also, the magnolia trees are not suppose to be planted so close to buildings and the pool. I provided evidence and communication to [name removed] and [name removed] multiple times and neither party have taken my concerns seriously. [name removed] and [name removed] are the best. They are customer focused, easy to talk with, and super helpful. I give them 100 out of 10! :)

5.0
Verified Homeowner
Pomona, CA, on Jun 21, 2025

[name removed] at Inspire Home loans was very nice. However, ILS escrow company rushed us too much. We understand the the Builder wants to close the deal ASAP because it's the end of the month (May), but we were rushed way too much. After much negotiations with escrow on rescheduling, it was to no avail and the notary lady came to our house for us to do the signing and notary. But, I was very sick and threw up 5 times while she was here for over an hour. She kept trying to get me to sign, but I was too sick and faint I couldn't even hold my head up to sign the paperwork. After about 10 pages of signature with my head on the table, I finally had to lie down before passing out. She finally realized that I wasn't going to be able to do it. Next day, we had to rush in the morning to do the funding and drive from Chino Hills down to Newport Beach to sign. This was so unnecessary, and we felt very disrepected. Also, the magnolia trees are not suppose to be planted so close to buildings and the pool. I provided evidence and communication to [name removed] and [name removed] multiple times and neither party have taken my concerns seriously. [name removed] and [name removed] are the best. They are customer focused, easy to talk with, and super helpful. I give them 100 out of 10! :)

5.0
Verified Homeowner
San Jacinto, CA, on Jun 21, 2025

Only Issue is some work the contractors did with plumbing. First use water was coming from wall behind washer.

4.9
Verified Homeowner
San Jacinto, CA, on Jun 21, 2025

The whole process was a great experience! From the sales agent [name removed] to the Construction manager [name removed], who we are really impressed with . To [name removed] who made sure any concerns are addressed! This team was so great!

5.0
Verified Homeowner
Upland, CA, on Jun 18, 2025

The price is reasonable and the sales [name removed] is helpful.

5.0
Verified Homeowner
San Jacinto, CA, on Jun 07, 2025

I loved they way they reached out to me and was able to get me to move in early and that the people are very welcoming and loving!

5.0
Verified Homeowner
Jurupa Valley, CA, on May 25, 2025

I've highlighted the flooring problem to POC ([name removed]) when I had a 'walk-through' process as pre-insepction with him on Apr/10th, right before closing on 4/30, I called him and was confirmed the flooring problem had been fixed no problem, but when I got the keys on May/4th and did a move-in inespection and found the all flooring problems are still very obvious there not fixed at all.

3.7
Verified Homeowner
Upland, CA, on May 24, 2025

I feel the whole process was easy.

5.0
Verified Homeowner
San Jacinto, CA, on May 19, 2025

The entire process was great. Everyone we spoke to was helpful, excellent customer service made the experience a good one.

5.0
Verified Homeowner
Pomona, CA, on May 19, 2025

All appliances included. But not enough parking space for friends and relatives when they come to visit.

5.0
Verified Homeowner
Pomona, CA, on May 19, 2025

All appliances included.

5.0
Verified Homeowner
Menifee, CA, on May 18, 2025

All personnel involved met and treated us with respect and listened to our needs and explained the process and time line.

4.5
Verified Homeowner