Homebuilder Ratings & Reviews

Century Communities Reviews

7,913 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Lafayette, CO, on Jul 27, 2025

What I liked most: “[name removed] was incredibly proactive and helpful throughout the process. She responded quickly and always tried her best to assist us.” What I disliked most: “Many important details were only made clear after we signed the contract. We did not feel fully informed beforehand, and the manager’s responses were very slow.”

3.9
Verified Homeowner
Jurupa Valley, CA, on Jul 27, 2025

The main thing we disliked was not getting any information on the appliances before we agreed to the package. Originally we were told we would have the make/model information prior to agreeing, however the sales rep ordered the appliances without giving us the information first. We did not end up liking the fridge or washer/dryer set so we're now in the process if paying more out of pocket for better appliances. I wish we would've been offered different return or cancellation options.

4.3
Verified Homeowner
Henderson, NV, on Jul 27, 2025

I didn't like how Inspire nitpicked minor issues. Such as requesting a transcript related to minor IRS initiated correction related to my 2023 federal tax filing.

5.0
Verified Homeowner
New Caney, TX, on Jul 27, 2025

I like the facility on getting all the documents ready and moving really fast to get the house ready for closing date

5.0
Verified Homeowner
Willis, TX, on Jul 27, 2025

Great experience with all involved! The communication and people are top-notch.

5.0
Verified Homeowner
Jacksonville, FL, on Jul 27, 2025

For a first time home buyer I loved everything , the entire process from start to finish was smooth and amazing! I would definitely recommend

5.0
Verified Homeowner
Seguin, TX, on Jul 27, 2025

So far I have completed settlement but have not moved in. However, both [name removed] & [name removed] have been WONDERFUL! They have made this home purchase so far smooth and uneventful.

5.0
Verified Homeowner
Olympia, WA, on Jul 26, 2025

The entire side of our backyard was filled with bark instead odd grass. I don’t know any home that or person that would cover a third of their yard in bark … even on the side of the house. We also immediately had an issue with our laundry socket and no one was very helpful. Way finally found sometime and was told they couldn’t do sniffing and to submit a warranty ticket but when I went to do that, the website wouldn’t let me. I then called and had to leave a message. A gentleman showed up at my doorstep about 5 minutes later. He was amazing and helpful and super kind and knowledgeable. He got us taken care of and went above and beyond. I appreciated him greatly.

4.7
Verified Homeowner
Broomfield, CO, on Jul 26, 2025

after walkthroughs found items that made me think it was cheaply put together Still have issues with outlets and water pressure

4.4
Verified Homeowner
Pleasant View, TN, on Jul 26, 2025

The team has been very helpful and responsive to all of our request. Only issue I’ve had was when they cleared the back yard everything was just pushed to the tree line. Leaving t-post and silt fence along with a big pile of dirt the length of the tree line. “Property line is 40 feet past tree line”

5.0
Verified Homeowner
Windsor, CO, on Jul 26, 2025

[name removed] was an absolute pro—knowledgeable, responsive, and genuinely helpful every step of the way. She made the whole home-buying experience feel smooth and stress-free. Easily the best part of the process.

5.0
Verified Homeowner
Dawsonville, GA, on Jul 25, 2025

I like to people working for centuries, including sales, builder representative and the warrantee guy. They are the best employees a company can have: patient, enthusiastic, listening, and problem solving. The employees I met during my purchase experience made me to choose centuries community instead of others.

4.8
Verified Homeowner
Lebanon, TN, on Jul 25, 2025

[name removed] the sales agent was great and contracting went well. [name removed] the super was very knowledgeable Areas for improvement: - better awareness of and accounting for federal holidays and impacts that may have on inspections when scheduling closing dates. our closing date was pushed because no one accounted for the Juneteenth holiday and how that might impact building/codes office staff. Knowing the city of lebanons repuation around holidays, it would probably have made sense to have scheduled the closing for a day later from the beginning to to avoid finding out last minute that closing is being moved after you've already scheduled and paid movers, appliance delivery, contractors, etc. - better alignment between what the superintendent thinks the correction the contractors will do is and what the contractors actually do. Examples from our house include how vertical gaps between floor and shoe mold and relocated strike plates on door frames. We were told shoe mold would probably be repositioned as you don't want to caulk that space but contractors just caulked the space. For strike plates, we were told they would chisel/drill them out to lay flat but none of the gaps from previous placement would be wood filled/caulked or painted. Contractors didn't chisel anything but caulked the gaps from previous - [name removed] did have someone come chisel them once notified after we closed. While neither fixes are necessarily problematic it can be frustrating to expect one thing and receive another. - A nice to have that we had with previous builders would be providing updates between contract and close when the house is actively under construction - so pictures of progress, brief status updates (drywall completed, etc) so that you feel more in the loop and aware as purchaser, especially when you're not close by to drive by or check in

4.7
Verified Homeowner
Palm Coast, FL, on Jul 25, 2025

[name removed] was extremely professional and helpful. On the walk through he was very thorough. He discussed the entire home with us and answered all of our questions. [name removed] and the sales office was very helpful. Taking time to show us the model and give us our options as far as sites available.

4.8
Verified Homeowner
Aurora, CO, on Jul 25, 2025

Loan process

5.0
Verified Homeowner
Aurora, CO, on Jul 25, 2025

The most important part was the walk-through and [name removed] made it 100% satisfactory. This is our third home purchase and he went above and beyond and explaining everything to us.

5.0
Verified Homeowner
Commerce City, CO, on Jul 25, 2025

What I liked most about my purchase experience was how professional, communicative, and helpful Century Communities was throughout the entire process. They were incredibly knowledgeable and worked seamlessly with me, my broker, and my real estate agent to make sure everything went smoothly. One of the biggest factors that attracted me to the sale was the $30,000 in concessions they offered, which made a huge difference. From start to finish, Century Communities made me feel supported and confident in my decision. Also, they were extremely positive, transparent, and honest about the process which put me to ease and made me feel hopeful as I was very nervous.

5.0
Verified Homeowner
Fresno, CA, on Jul 25, 2025

I enjoyed the support from everyone.

5.0
Verified Homeowner
Commerce City, CO, on Jul 25, 2025

Just the back and forth of being told I can get the 3-2-1 buy down but then being told no by the lender because they stated that other parties of century may not know how it actually works. I was told I would have that buy down and paid my earnest fee then they said no because of the closing costs being covered. I think the communication on buy downs should be done by the correct party before the customer starts the paperwork so there are no blind sides during the contract to move in process.

4.6
Verified Homeowner
Broomfield, CO, on Jul 25, 2025

Our sales representative left right after I signed the contract, which made it a bit difficult to finish resolving areas on the house we had discussed

3.9
Verified Homeowner

Builder Profile

Century Communities logo
info@centurycommunities.com

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.