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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Apr 12, 2024
We liked the calls and pictures every week
Colorado Springs, on Aug 05, 2024
They have taken care of everything with no hesitation
Colorado Springs, CO, on Feb 25, 2024
The sales reps, Annie and Hayden were very knowledgeable, helpful, and very responsive! And extremely professional/kind. John and Kyle were both very kind and professional as well. However, response time addressing our concerns could be improved. However, they never trivialized are concerns or tried to act like it was not their problem. Better QC on all electric working, cement pad, doors not closing, painting behind door joints.
Colorado Springs, on Apr 17, 2024
Problems and mistakes are being fixed but all should ha e been caught before closing. Foreman or supervisors are alseep at the wheel. There is a serious lack of attention to detail.
Colorado Springs, CO, on Jan 08, 2024
I have like the contact the Classic Homes has done since we purchased the home.
Colorado Springs, on Mar 30, 2024
Everything has been great All warranty work has been completed and questions have all been answered
Colorado Springs, on Jun 03, 2024
They really seem to care about the quality of their work.
Colorado Springs, CO, on Nov 30, 2023
Our home buying experience was good Annie and Hayden made sure we got all of our questions answered and really helped us out throughout our whole process. We love our home and couldn’t be happier
Colorado Springs, on Dec 18, 2023
Several issues were brought up months ago and have yet to be addressed, so we submitted another request.
Colorado Springs, on Apr 12, 2024
I did not like the false impression that septic systems are easy to maintain. I liked everyone we worked with. I like the quality of the build. I did not like the limitation of how to set up my kitchen appliances.
Colorado Springs , CO, on Mar 04, 2023
The buying process was great! Always welcoming and accommodating throughout the process. Was treated like family and never felt pushy. Home and neighborhood are great!
Colorado Springs, on Jun 21, 2023
There was not the quality that they brag about in their advertising. Some of the trades were good but others were sub par.
Colorado Springs, on Dec 13, 2023
Chase has been really great throughout the warrant process. I have felt a little frustrated by an unresolved warranty issue with the concrete in the basement that is sloped away from the drain and has created water damage from a small leak. While the damage was repaired, the cause was not corrected.
Colorado Springs, CO, on Dec 14, 2022
Hayden Fraser and Annie Miller have been absolutely wonderful! They have excellent customer service, are highly knowledgeable, and Hayden was upfront about the cost of landscaping & taxes. We couldn’t have asked for better New Home Specialists! Thank you Classic Homes, we love our new home!!
Colorado Springs, on Jun 11, 2023
Our warranty service representative has been amazing and has helped us to correct some of the deficiencies that has come up through the process
Colorado Springs, on Jun 17, 2023
They lied about what our neighborhood would eventually look like and they lied about our neighborhood being a quiet rural type neighborhood.
Colorado Springs, CO, on Sep 19, 2022
We were dissatisfied with follow up to items pointed out in walk thru.
Colorado Springs, on Jan 20, 2023
Warranty claims have been slow... some of them have taken weeks because of their subcontractors going out of business. Frankly, that's not the customer's fault. They can easily find a new subcontractor, they're just pinching pennies.
Colorado Springs, on Jun 08, 2023
We really enjoy our home. The sales and construction process was great and the warranty folks have been great.
Colorado Springs, CO, on Sep 17, 2022
Almost everything was perfect. There were some build issues that Classic could've committed more time to explaining, some dry wall quality that seemed beneath Classic's efforts but it seems Classic will try to make it right. The A/C units standard with our homes are a bit low budget... I would've happily paid for a stronger unit.
Colorado Springs, on Jan 18, 2023
We were misled by classic and would’ve never bought our home if we realized that Our St., Aspen Valley would open up into Sterling Ranch. We bought on that street because we thought it would be a nice safe quiet street but that will not be the case once it’s opened into Sterling Ranch. Classical also decided to cut corners and no put sidewalks on our streets so now we need to worry about the safety of our children.
Colorado Springs, on May 01, 2023
Hayden Frasier and my construction crew. Always helpful and always answered my questions.
Colorado Springs, on Dec 28, 2022
We voiced our concerns about the quality of the paint and here it is six months later and still no comment on what is going to be done. And our combo wall oven was picked out in November of 2021 (the final signed date from the design center) but you did not place the order until May of 2022. Seven months later - still no oven.
Colorado Springs, on Apr 03, 2023
Classic Homes does not hold there vendors accountable. Less than a year 98% of the light bulbs are out and grout has disappeared in the kitchen around the entire counter. Less than acceptable vendor quality.
Colorado Springs, CO, on Sep 09, 2022
The whole process was seamless. The sales office kept us informed of the progress of the home, to include progress pictures every weekend with the exception of holiday weekends. The construction team also called us every Monday with detailed and thorough updates regarding the status of the home. In addition, the walk through and final walkthroughs were educational and were taken with great care and detail. We loved our purchasing experience with Classic!
Colorado Springs, on Dec 14, 2022
I have disliked that the guys have not been consistent. He’s always sick also.
Colorado Springs, on Feb 17, 2023
Chase from warranty, Jessica from the design center, and Hayden from sales are amazing!
Colorado Springs, CO, on Aug 29, 2022
Liked: 1. Sales Team's ( Cheryl Sample and Hayden Fraser) and project manager's (Mikey ) weekly phone calls and emails with building progress and photo updates of our house. This was a very helpful part of our being able to plan and execute our old home sale and our moving plans. 2. Working with the Classic Design Team (Cheryl Windom). Cheryl is very knowledgeable and professional and her advice and recommendations were very helpful in assisting us to pick the right items for our home. 3. Working with the PenTrust Mortgage Group (Shelley Schantini). Shelley and her team provided great customer service and were always available to answer any of our questions or concerns Disliked: 1. We still have not received our final and fully functional working microwave. It has been more that six weeks and we still must use a defective product.
Colorado Springs, on Dec 02, 2022
I’ve enjoyed how quickly I’m responded too and all the help I’ve received when I’ve needed it.
Colorado Springs, on Feb 09, 2023
Classic was great during building but once we closed the issues began. On our last walkthrough before closing, we made note and the builder marked things needing fixed. Those never were fixed. Paint is already chipping on doors, and baseboards. We had a water leak from the plumber not crimping the pipes to the pipes for the sprinkler system. This should have been caught during inspection. We have had issues with our AC continuously. It has frozen over 6 times. The unit is too small for the house. We change our filters every 2 weeks and this still happens. We had 2 service requests go completely unanswered. Jory is working on rectifying that. We have had many service requests to fix things. While they have been fixed, we feel like so many issues shouldn’t be present in the first year of a brand new home. The customer service was awful as soon as we closed.
Colorado Springs, CO, on Aug 14, 2022
The promise of a quality assurance program was a joke. When we complained about quality of interior paint and trim an attempt to patch was made but was still not satisfactory. We complained again to upper management and again our concerns were ignored. We spoke with Sherwin Williams representative and he agreed our paint job did not look up to Classic standards. He made a suggestion as to what needed to have been done and Classic ignored it. It is not just us being picky - the interior paint job on the doors and trim looks terrible and others have agreed with us. Some trades were good, others were great, but a few were terrible. And they are representing Classic Homes!
Colorado Springs, on Nov 22, 2022
There is no follow through. Issues are still waiting to be repaired or replaced. Reoccurring water pipe issues with no resolution.
Colorado Springs, on Jan 27, 2023
After closing classic is still so responsive when concerns about the house pop up
Colorado Springs, CO, on Aug 11, 2022
We liked the updates we received from the sales team Cheryl and Hayden with the build progress from email, photos, and phone calls. We dislike the attention to detail that the workers had to the overall completion of our home, to include the wrong cabinet color being installed.
Colorado Springs, on Oct 27, 2022
James the customer service was very rude in regards to painting, even though it was different paint it was classic fault for not doing things the first time and had to come back and fix things that didn't get fix. He knew it was not going to be fix and he still did it. Poor customer service. Also Cheryl makes me write an email about it and nothing was done, not satisfied at all.
Colorado Springs, CO, on Aug 11, 2022
Hayden was my sales associate and made my dream come true. I told him my budget and he helped me get there. I can’t say enough good things about my experience with Hayden and Cheryl. Hayden truly answered every question and guided me along the way it was unbelievable!!
Colorado Springs, on Oct 06, 2022
We feel like the work of the contractors was not fully inspected before the closing.
Colorado Springs, CO, on Aug 11, 2022
A lot of repairs still need to be done.
Colorado Springs, on Sep 03, 2022
The experience has overall been great we just have some trade issues that we want to address but wanted to do that at 6 months
Colorado Springs, CO, on Jul 12, 2022
There were a few hic-ups that caused some delays but overall in the end everything was taken care of. Sometimes it just took a little more effort to get the task at hand completed.
Colorado Springs, on Sep 01, 2022
Service requests never get a call or anyone to come look. Submitted one over 6 weeks ago for a water leak in the house. No call no email, nothing. Actively leaking water in the house from an un crimped pipe (should have been tested and checked prior to closing) and emergency services said it wasn’t an emergency. I had to hire my own plumber to come fix it. Our AC unit is way too small for our house and freezes constantly and is set to 74 degrees. That should not freeze. Classic (even though we were told to contact them first) wouldn’t help with that so I had to call carrier and they came out and found that our fresh air filter couldn’t even be removed due to plumbing being placed directly in front of it. This wasn’t the cause of freezing but another issue of course. We addressed a dented freezer door at our final inspection before closing. Was told it would get replaced. 4 months after closing a new freezer door with no handle shows up on my door step. No one to install it and no follow up. Paint spots that were supposed to be addressed after the final walk through never got painted. Grout is cracked everywhere, paint is chipping on doors, concrete is cracking. Water run off from our neighbor runs under our concrete driveway and will cause it to break. Once we closed, the demeanor of the classic office staff changed and they definitely do not want to help with anything at all. The constant work vehicles parked in front of our home. We are aware we are across from the model but it’s HOA rules that cars aren’t suppose to park in front of houses. We think it’s insane that we have to follow all HOA rules but the model home doesn’t including the landscaping rules. We had our yard located and our fiber optic was cut because it was only buried 8-9” not 12-18”. When we had to get internet installed, they had a hard time because the contractors did the wiring wrong. We had issues even before closing. Was told one thing by someone and something else by someone else. communication needs improving. Cannot stand the flag pole banging in the wind. They have put on silencers but they constantly come off and it starts banging all day and night. So many issues and terrible service. We make sure to tell people to not go with classic homes after our experience. Our neighbors have also all had issues like us. They are slapping the homes together and not caring about quality or service. When you spend $650k on something you expect quality but this is just not.
Colorado Springs, CO, on Jul 10, 2022
One of the sales reps I dealt with early on misspoke about a few things that came with the house. Other than that, I have been very pleased with the overall process.
Colorado Springs, on Aug 30, 2022
Chase is awesome!!! He “buttoned “ things up, and was the best way to finish the experience!
Colorado Springs, CO, on Jul 10, 2022
The communication weekly and the pictures during the process. Everyone was very pleasant
Colorado Springs, CO, on Jun 08, 2022
Our experience with the Classic team of people has been amazing. With the home, some things were wrong with it that we didn't catch at walk-through (oven doesn't work, replacement oven did not work; paint on window and garage windows; paint drippings; master door wouldn't shut; dimmer was missing on a switch; fuses in two areas of the home kept blowing out). However, Caleb, Kyle, Hayden and Cheryl have all worked very hard to try to support us through these issues.
Colorado Springs, CO, on Jun 06, 2022
Lack of follow through on various items on final walkthrough before closing, lack of attention to detail in the home, various items damaged by all trades, “cleaning crew” did not clean our house whatsoever before closing. The whole house was filthy. There were metal shavings in the master shower that my husband almost stepped on that were not cleaned up after the shower door was installed. We were not notified when repair companies were coming, they just showed up at our house. There is paint splattered on our floors everywhere throughout the house. You need to hire more people because there is not enough employees to keep up with the amount of homes you’re building to insure home buyers have a quality experience and home. We did like the sales team, Cheryl and Hayden, they were great to us and very helpful throughout the whole process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Apr 12, 2024
We liked the calls and pictures every week
Colorado Springs, CO, on Feb 25, 2024
The sales reps, Annie and Hayden were very knowledgeable, helpful, and very responsive! And extremely professional/kind. John and Kyle were both very kind and professional as well. However, response time addressing our concerns could be improved. However, they never trivialized are concerns or tried to act like it was not their problem. Better QC on all electric working, cement pad, doors not closing, painting behind door joints.
Colorado Springs, CO, on Jan 08, 2024
I have like the contact the Classic Homes has done since we purchased the home.
Colorado Springs, CO, on Nov 30, 2023
Our home buying experience was good Annie and Hayden made sure we got all of our questions answered and really helped us out throughout our whole process. We love our home and couldn’t be happier
Colorado Springs , CO, on Mar 04, 2023
The buying process was great! Always welcoming and accommodating throughout the process. Was treated like family and never felt pushy. Home and neighborhood are great!
Colorado Springs, CO, on Dec 14, 2022
Hayden Fraser and Annie Miller have been absolutely wonderful! They have excellent customer service, are highly knowledgeable, and Hayden was upfront about the cost of landscaping & taxes. We couldn’t have asked for better New Home Specialists! Thank you Classic Homes, we love our new home!!
Colorado Springs, CO, on Sep 19, 2022
We were dissatisfied with follow up to items pointed out in walk thru.
Colorado Springs, CO, on Sep 17, 2022
Almost everything was perfect. There were some build issues that Classic could've committed more time to explaining, some dry wall quality that seemed beneath Classic's efforts but it seems Classic will try to make it right. The A/C units standard with our homes are a bit low budget... I would've happily paid for a stronger unit.
Colorado Springs, CO, on Sep 09, 2022
The whole process was seamless. The sales office kept us informed of the progress of the home, to include progress pictures every weekend with the exception of holiday weekends. The construction team also called us every Monday with detailed and thorough updates regarding the status of the home. In addition, the walk through and final walkthroughs were educational and were taken with great care and detail. We loved our purchasing experience with Classic!
Colorado Springs, CO, on Aug 29, 2022
Liked: 1. Sales Team's ( Cheryl Sample and Hayden Fraser) and project manager's (Mikey ) weekly phone calls and emails with building progress and photo updates of our house. This was a very helpful part of our being able to plan and execute our old home sale and our moving plans. 2. Working with the Classic Design Team (Cheryl Windom). Cheryl is very knowledgeable and professional and her advice and recommendations were very helpful in assisting us to pick the right items for our home. 3. Working with the PenTrust Mortgage Group (Shelley Schantini). Shelley and her team provided great customer service and were always available to answer any of our questions or concerns Disliked: 1. We still have not received our final and fully functional working microwave. It has been more that six weeks and we still must use a defective product.
Colorado Springs, CO, on Aug 14, 2022
The promise of a quality assurance program was a joke. When we complained about quality of interior paint and trim an attempt to patch was made but was still not satisfactory. We complained again to upper management and again our concerns were ignored. We spoke with Sherwin Williams representative and he agreed our paint job did not look up to Classic standards. He made a suggestion as to what needed to have been done and Classic ignored it. It is not just us being picky - the interior paint job on the doors and trim looks terrible and others have agreed with us. Some trades were good, others were great, but a few were terrible. And they are representing Classic Homes!
Colorado Springs, CO, on Aug 11, 2022
We liked the updates we received from the sales team Cheryl and Hayden with the build progress from email, photos, and phone calls. We dislike the attention to detail that the workers had to the overall completion of our home, to include the wrong cabinet color being installed.
Colorado Springs, CO, on Aug 11, 2022
Hayden was my sales associate and made my dream come true. I told him my budget and he helped me get there. I can’t say enough good things about my experience with Hayden and Cheryl. Hayden truly answered every question and guided me along the way it was unbelievable!!
Colorado Springs, CO, on Aug 11, 2022
A lot of repairs still need to be done.
Colorado Springs, CO, on Jul 12, 2022
There were a few hic-ups that caused some delays but overall in the end everything was taken care of. Sometimes it just took a little more effort to get the task at hand completed.
Colorado Springs, CO, on Jul 10, 2022
One of the sales reps I dealt with early on misspoke about a few things that came with the house. Other than that, I have been very pleased with the overall process.
Colorado Springs, CO, on Jul 10, 2022
The communication weekly and the pictures during the process. Everyone was very pleasant
Colorado Springs, CO, on Jun 08, 2022
Our experience with the Classic team of people has been amazing. With the home, some things were wrong with it that we didn't catch at walk-through (oven doesn't work, replacement oven did not work; paint on window and garage windows; paint drippings; master door wouldn't shut; dimmer was missing on a switch; fuses in two areas of the home kept blowing out). However, Caleb, Kyle, Hayden and Cheryl have all worked very hard to try to support us through these issues.
Colorado Springs, CO, on Jun 06, 2022
Lack of follow through on various items on final walkthrough before closing, lack of attention to detail in the home, various items damaged by all trades, “cleaning crew” did not clean our house whatsoever before closing. The whole house was filthy. There were metal shavings in the master shower that my husband almost stepped on that were not cleaned up after the shower door was installed. We were not notified when repair companies were coming, they just showed up at our house. There is paint splattered on our floors everywhere throughout the house. You need to hire more people because there is not enough employees to keep up with the amount of homes you’re building to insure home buyers have a quality experience and home. We did like the sales team, Cheryl and Hayden, they were great to us and very helpful throughout the whole process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Aug 05, 2024
They have taken care of everything with no hesitation
Colorado Springs, on Apr 17, 2024
Problems and mistakes are being fixed but all should ha e been caught before closing. Foreman or supervisors are alseep at the wheel. There is a serious lack of attention to detail.
Colorado Springs, on Mar 30, 2024
Everything has been great All warranty work has been completed and questions have all been answered
Colorado Springs, on Dec 18, 2023
Several issues were brought up months ago and have yet to be addressed, so we submitted another request.
Colorado Springs, on Dec 13, 2023
Chase has been really great throughout the warrant process. I have felt a little frustrated by an unresolved warranty issue with the concrete in the basement that is sloped away from the drain and has created water damage from a small leak. While the damage was repaired, the cause was not corrected.
Colorado Springs, on Jun 11, 2023
Our warranty service representative has been amazing and has helped us to correct some of the deficiencies that has come up through the process
Colorado Springs, on Jan 20, 2023
Warranty claims have been slow... some of them have taken weeks because of their subcontractors going out of business. Frankly, that's not the customer's fault. They can easily find a new subcontractor, they're just pinching pennies.
Colorado Springs, on Jan 18, 2023
We were misled by classic and would’ve never bought our home if we realized that Our St., Aspen Valley would open up into Sterling Ranch. We bought on that street because we thought it would be a nice safe quiet street but that will not be the case once it’s opened into Sterling Ranch. Classical also decided to cut corners and no put sidewalks on our streets so now we need to worry about the safety of our children.
Colorado Springs, on Dec 28, 2022
We voiced our concerns about the quality of the paint and here it is six months later and still no comment on what is going to be done. And our combo wall oven was picked out in November of 2021 (the final signed date from the design center) but you did not place the order until May of 2022. Seven months later - still no oven.
Colorado Springs, on Dec 14, 2022
I have disliked that the guys have not been consistent. He’s always sick also.
Colorado Springs, on Dec 02, 2022
I’ve enjoyed how quickly I’m responded too and all the help I’ve received when I’ve needed it.
Colorado Springs, on Nov 22, 2022
There is no follow through. Issues are still waiting to be repaired or replaced. Reoccurring water pipe issues with no resolution.
Colorado Springs, on Oct 27, 2022
James the customer service was very rude in regards to painting, even though it was different paint it was classic fault for not doing things the first time and had to come back and fix things that didn't get fix. He knew it was not going to be fix and he still did it. Poor customer service. Also Cheryl makes me write an email about it and nothing was done, not satisfied at all.
Colorado Springs, on Oct 06, 2022
We feel like the work of the contractors was not fully inspected before the closing.
Colorado Springs, on Sep 03, 2022
The experience has overall been great we just have some trade issues that we want to address but wanted to do that at 6 months
Colorado Springs, on Sep 01, 2022
Service requests never get a call or anyone to come look. Submitted one over 6 weeks ago for a water leak in the house. No call no email, nothing. Actively leaking water in the house from an un crimped pipe (should have been tested and checked prior to closing) and emergency services said it wasn’t an emergency. I had to hire my own plumber to come fix it. Our AC unit is way too small for our house and freezes constantly and is set to 74 degrees. That should not freeze. Classic (even though we were told to contact them first) wouldn’t help with that so I had to call carrier and they came out and found that our fresh air filter couldn’t even be removed due to plumbing being placed directly in front of it. This wasn’t the cause of freezing but another issue of course. We addressed a dented freezer door at our final inspection before closing. Was told it would get replaced. 4 months after closing a new freezer door with no handle shows up on my door step. No one to install it and no follow up. Paint spots that were supposed to be addressed after the final walk through never got painted. Grout is cracked everywhere, paint is chipping on doors, concrete is cracking. Water run off from our neighbor runs under our concrete driveway and will cause it to break. Once we closed, the demeanor of the classic office staff changed and they definitely do not want to help with anything at all. The constant work vehicles parked in front of our home. We are aware we are across from the model but it’s HOA rules that cars aren’t suppose to park in front of houses. We think it’s insane that we have to follow all HOA rules but the model home doesn’t including the landscaping rules. We had our yard located and our fiber optic was cut because it was only buried 8-9” not 12-18”. When we had to get internet installed, they had a hard time because the contractors did the wiring wrong. We had issues even before closing. Was told one thing by someone and something else by someone else. communication needs improving. Cannot stand the flag pole banging in the wind. They have put on silencers but they constantly come off and it starts banging all day and night. So many issues and terrible service. We make sure to tell people to not go with classic homes after our experience. Our neighbors have also all had issues like us. They are slapping the homes together and not caring about quality or service. When you spend $650k on something you expect quality but this is just not.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jun 03, 2024
They really seem to care about the quality of their work.
Colorado Springs, on Apr 12, 2024
I did not like the false impression that septic systems are easy to maintain. I liked everyone we worked with. I like the quality of the build. I did not like the limitation of how to set up my kitchen appliances.
Colorado Springs, on Jun 21, 2023
There was not the quality that they brag about in their advertising. Some of the trades were good but others were sub par.
Colorado Springs, on Jun 17, 2023
They lied about what our neighborhood would eventually look like and they lied about our neighborhood being a quiet rural type neighborhood.
Colorado Springs, on Jun 08, 2023
We really enjoy our home. The sales and construction process was great and the warranty folks have been great.
Colorado Springs, on May 01, 2023
Hayden Frasier and my construction crew. Always helpful and always answered my questions.
Colorado Springs, on Apr 03, 2023
Classic Homes does not hold there vendors accountable. Less than a year 98% of the light bulbs are out and grout has disappeared in the kitchen around the entire counter. Less than acceptable vendor quality.
Colorado Springs, on Feb 17, 2023
Chase from warranty, Jessica from the design center, and Hayden from sales are amazing!
Colorado Springs, on Feb 09, 2023
Classic was great during building but once we closed the issues began. On our last walkthrough before closing, we made note and the builder marked things needing fixed. Those never were fixed. Paint is already chipping on doors, and baseboards. We had a water leak from the plumber not crimping the pipes to the pipes for the sprinkler system. This should have been caught during inspection. We have had issues with our AC continuously. It has frozen over 6 times. The unit is too small for the house. We change our filters every 2 weeks and this still happens. We had 2 service requests go completely unanswered. Jory is working on rectifying that. We have had many service requests to fix things. While they have been fixed, we feel like so many issues shouldn’t be present in the first year of a brand new home. The customer service was awful as soon as we closed.