Homebuilder Ratings & Reviews

Consort Homes Reviews

144 Homeowner Reviews Completed Mar 2023 - Sep 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

St. Charles, MO, on Sep 08, 2024

They updated us of every stage as the built.Office staff were very friendly and took their time to explain stuff to us

4.9
Verified Homeowner
Cottleville, MO, on Aug 27, 2024

It's been a standard warranty experience

5.0
Verified Homeowner
Eureka, MO, on Aug 25, 2024

The communication was very poor. Craftsmanship of fit and finish was lacking.

2.0
Verified Homeowner
Eureka, MO, on Aug 25, 2024

[name removed] was very helpful

4.5
Verified Homeowner
St. Charles, MO, on Aug 17, 2024

Purchase experience went well, and [name removed] was very helpful. Consort was not flexible on simple changes we suggested and offered to pay for.

4.1
Verified Homeowner
St. Charles, MO, on Jul 28, 2024

The sales team was excellent, build process was on time and good communication throughout, the delivered product was definitely far from excellent. There was no attention to details, missing doors, door handles, sloppy siding work, out of square kitchen island, no access to attic, out of square deck skirting and more. We are still working with the project foreman correcting the numerous items.

4.5
Verified Homeowner
Cottleville, MO, on Jul 25, 2024

Did not like/ could improve- 1. A better design consultant who has thorough knowledge of the design center and can provide correct guidance. 2. More choices, showers enclosures/lights/ cabinet colors/backsplash/kitchen sink - Huge issue for us was the flooring choices, and limited options available in the design center. Lack of a bigger display/design center is an issue. Another big issue we faced was brick choice with mortar color, it would be helpful to have samples with the mortar in for viewing/deciding. 3. More options to make custom choices with regards to interiors. I would have been happier if there was a scope to add a walk in pantry and a small prayer area in the Braxton that we currently built. 4. Disappointed with the kitchen cabinet quality. What we liked- 1. The floor plan of [name removed] especially with the 2nd bedroom on the main level. 2.[name removed], [name removed], [name removed] were very responsive and listened to our concerns. 3. Special shout out to [name removed] for going above and beyond! He has also been amazing with providing information/support, taking care of repairs/ requests immediately.

4.4
Verified Homeowner
St. Charles, MO, on Jul 18, 2024

Our sales rep and field manager were receptive to our concerns. They did a good job of informing us of what was about to happen each week. I was not satisfied with the foundation work. We had leaks in the foundation before we moved in and we are continuing to get water in the basement.

3.7
Verified Homeowner
Eureka, MO, on Jul 15, 2024

Like that you have been meeting our needs.

4.7
Verified Homeowner
St. Charles, MO, on Jul 14, 2024

Office staff is nice is friendly, but quality of work is not very good. Major issues with house during first year being of residence.

2.7
Verified Homeowner
St. Charles, MO, on Jul 05, 2024

They are such great people to work with. The quality of the home is fantastic and we recommend anyone to build with consort!

5.0
Verified Homeowner
St. Charles, MO, on Jun 23, 2024

I like the purchase to move in but I do not like the quality of construction and fixtures

3.6
Verified Homeowner
Cottleville, MO, on Jun 19, 2024

Purchase experience fine. The carpet nails are visible at staircases. I never see that nails came out.

5.0
Verified Homeowner
St. Charles, MO, on Jun 15, 2024

People are nice [name removed]/eric/gail

4.4
Verified Homeowner
Eureka, MO, on May 14, 2024

Seems fine so far!

5.0
Verified Homeowner
St. Charles, MO, on May 10, 2024

Follow up on items that needed to be fixed/ addressed never are- we have been in our home for almost a year and we still have not received our backsplash piece in our bathroom.

2.9
Verified Homeowner
Cottleville, MO, on May 06, 2024

Bought the spec home and the team really work with us with our relocation

5.0
Verified Homeowner
St. Charles, MO, on Apr 29, 2024

I like the neighborhood being built. I do not like the promotion of personal "lake" when there is trash in the "lake" and the "lake" is so low that is a breeding ground for misquitos. Also, the inability to communicate over submitted warranty claims. It has been over a week and we have not heard anything back.

2.1
Verified Homeowner
St. Charles, MO, on Apr 16, 2024

Working with [name removed] was a pleasure throughout the purchase process. [name removed] did a great job keeping us updated during the entire build process and has been quick to respond with any and all post move in questions.

4.7
Verified Homeowner
St. Charles, MO, on Apr 04, 2024

Quality of craftsmanship by Consort Homes.

4.0
Verified Homeowner

Builder Profile

If you are looking to build or buy a new home, you have come to the right place. There are many important decisions to make – and the first and most important choice is to select a builder you can trust. Your family deserves the peace of mind that comes from working with a builder that has both longevity and a solid reputation of serving many other happy homeowners.

Our History: Building Homes and Communities Since 1927
The Consort Homes story is rich in St. Louis homebuilding history beginning more than 85 years ago with the founder of The Jones Company, John E. Jones. Those who know the St. Louis area probably know the name Bob Jones, who was the son of John E. Jones.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.