Homebuilder Ratings & Reviews

Desert View Homes Reviews

784 Homeowner Reviews Completed Mar 2023 - Sep 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Sep 12, 2024

Terrible cabinet work, cabinets falling off within 6 months. Poor workmanship all over the home very noticeable from a glance. Reported issues and had multiple cancelled appointments day of before someone finally came for repair. Reported issues again and was told I would receive call back at 7 month mark, never called back

2.1
Verified Homeowner
Horizon City, TX, on Sep 11, 2024

This was a brand new experience for my family and myself and it was very exciting

4.6
Verified Homeowner
El Paso, TX, on Sep 10, 2024

It’s not easy to make a work order. The lady who does them doesn’t seem to care too much just my opinion and it XXXXX s a single mom that has a job that works during office hours. Which is crazy as a teacher. I would have to take off and miss work and $400 to get something fixed. And that isn’t right the last work order is at 2 pm no exception. And it’s your punished for being single, having a career to pay for the mortgage, not having family in the city because you are a ex military wife restricted here. And i can’t get help with my homes real paint color I’ve tried 3 times with the information given about my home color and where to get it exactly and my walls look worse and don’t match and no one cares.

3.9
Verified Homeowner
El Paso, TX, on Sep 09, 2024

Quality in many areas lack action to detail for a home

3.5
Verified Homeowner
El Paso, TX, on Sep 09, 2024

Delay in closing. The underwriting process was overly complicated when we obviously qualified for the purchase.

4.8
Verified Homeowner
Horizon City, TX, on Sep 09, 2024

I haven’t had any issues.

5.0
Verified Homeowner
El Paso, TX, on Sep 07, 2024

The irrigation system was not working properly when I first moved in and I asked for it to be looked at which it was because it was still under the 30 day warranty. After that the system was still not working properly but that was past the initial 30 days so the company would not do anything to help.

4.6
Verified Homeowner
Las Cruces, NM, on Sep 05, 2024

Everyone was friendly to us. They did everything possible so that we were able to get the house that we wanted. After going through the walk-through, The few things that we wanted or needed fixed was done by the next day.

5.0
Verified Homeowner
El Paso, TX, on Sep 04, 2024

Still having an issue with one of the rooms cooling and heating and done little to nothing to solve the issue, so bad that my child will not sleep in the room

4.0
Verified Homeowner
Las Cruces, NM, on Sep 03, 2024

I liked that they walked me through the whole process and communicated with me as they were building the home. I really appreciate the fact that you offer financing. Everyone we had contact with has been very friendly, polite, and knowledgeable as they led me through the process of choosing my dream home and watching them build it.

5.0
Verified Homeowner
Horizon City, TX, on Aug 30, 2024

[Translated from ES] The house is complete

4.3
Verified Homeowner
El Paso, TX, on Aug 30, 2024

They went before for the 30 days and fixed issues but the issues are the same

2.8
Verified Homeowner
El Paso, TX, on Aug 29, 2024

Since we moved in, there have been several issues with the home, such as appliances not working correctly, like the garbage disposal, bedroom doors not closing properly, and plumbing issues with shower drains being clotted due to garbage blockage from when the home was built. The plumber came and took plastic bags from the main bedroom drain. My wife submitted this issue to the warranty department and was told they couldn't help us because it was a plumbing issue. It eventually got resolved but took a while to fix. The customer service has been horrible, and the only response we get is "We are sorry," "We were not aware of the situation," or "It was not communicated to us. Therefore, we did not know someone out,"...etc. Etc... I am very disappointed with Desert View and now I regret purchasing a home with them.

2.3
Verified Homeowner
El Paso, TX, on Aug 24, 2024

[Translated from ES] The attention of the selling agent and the kindness of all those involved in the sale

5.0
Verified Homeowner
Horizon City, TX, on Aug 24, 2024

Great service. Only one issue has been had and it was resolved

4.9
Verified Homeowner
El Paso, TX, on Aug 24, 2024

[name removed] was amazing

4.9
Verified Homeowner
El Paso, TX, on Aug 23, 2024

Our experience was wonderful with the Desart [name removed] Team especially with [name removed] he kept us updated weekly and sent pictures of the progress and answered all our questions he put us at ease. I highly recommend him and the team of Desart [name removed] Homes. Thank You for a lovely home its absolutely beautiful.

5.0
Verified Homeowner
El Paso, TX, on Aug 22, 2024

Issues with lender, lender wasn’t very communicative about process and impatient with first time home owner. Process was rushed and promised date was moved over 3 months earlier than expected date. Promised updates weekly and never received any until almost before closing. Not considerate of life schedule which made process super stressful. Was promised more incentives when asked about options quick to dismiss previous discussions. Overall representatives were very supportive and sweet. Process of looking for the best fit for the family was enjoyable and representative provided great explanations and guidance through the agreement.After moving faculty continue to be attentive and respectful.

3.8
Verified Homeowner
El Paso, TX, on Aug 22, 2024

Attention from my realtor([name removed])was really good.

4.9
Verified Homeowner
El Paso, TX, on Aug 21, 2024

The process was great but the construction supervisor never deliver was promise as far a fixing things that were needing fixing. At the beginning if the construction I brought to his attention that the walls were not straight and he tried to convince me that it was to early to look at those details and that I needed to wait for the walk. At the moment of the walk he expressed that at that point was too late to fix those details that were brought to him at the early construction stage. I feel they lack attention to details and the professionalism to deliver a good quality home.

3.4
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less