Homebuilder Ratings & Reviews

Desert View Homes

Desert View Homes - El Paso

559 Homeowner Reviews
Mar 2023 - Sep 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Desert View Homes - El Paso Communities Map

 

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Desert View Homes - El Paso
Purchase Experience Testimonials from Real Homebuyers

Horizon City, TX, on Sep 11, 2024

This was a brand new experience for my family and myself and it was very exciting

4.6
Verified Homeowner
El Paso, TX, on Sep 09, 2024

Quality in many areas lack action to detail for a home

3.5
Verified Homeowner
El Paso, TX, on Sep 09, 2024

Delay in closing. The underwriting process was overly complicated when we obviously qualified for the purchase.

4.8
Verified Homeowner
El Paso, TX, on Aug 24, 2024

[Translated from ES] The attention of the selling agent and the kindness of all those involved in the sale

5.0
Verified Homeowner
El Paso, TX, on Aug 24, 2024

[name removed] was amazing

4.9
Verified Homeowner
El Paso, TX, on Aug 23, 2024

Our experience was wonderful with the Desart [name removed] Team especially with [name removed] he kept us updated weekly and sent pictures of the progress and answered all our questions he put us at ease. I highly recommend him and the team of Desart [name removed] Homes. Thank You for a lovely home its absolutely beautiful.

5.0
Verified Homeowner
El Paso, TX, on Aug 22, 2024

Issues with lender, lender wasn’t very communicative about process and impatient with first time home owner. Process was rushed and promised date was moved over 3 months earlier than expected date. Promised updates weekly and never received any until almost before closing. Not considerate of life schedule which made process super stressful. Was promised more incentives when asked about options quick to dismiss previous discussions. Overall representatives were very supportive and sweet. Process of looking for the best fit for the family was enjoyable and representative provided great explanations and guidance through the agreement.After moving faculty continue to be attentive and respectful.

3.8
Verified Homeowner
El Paso, TX, on Aug 22, 2024

Attention from my realtor([name removed])was really good.

4.9
Verified Homeowner
Horizon City, TX, on Aug 19, 2024

Our inspector found a lot of problems with the house, Desert [name removed] Homes fixed some of those problems. When we moved in we found some additional problems that I need to report.

4.3
Verified Homeowner
El Paso, TX, on Aug 16, 2024

Liked having multiple choices of homes. Disliked the credit approval process.

3.8
Verified Homeowner
El Paso, TX, on Aug 15, 2024

One thing that I enjoyed through the process of buying a home was the constant weekly updates given from our Sale [name removed], [name removed].

4.9
Verified Homeowner
El Paso, TX, on Aug 11, 2024

Initially the timeline was 3 months early. Then they told me it would be done because they needed to finish by the end of the month so they wouldn't have any additional fees and rushed the job and still didn't have it done in time. There was a lot of work that needed to be redone because of the rush and the poor quality of work

2.5
Verified Homeowner
El Paso, TX, on Aug 09, 2024

What I love the most of my home buying experience was that no matter what questions me and my wife had, they answered happily and ensured we understoood everything that was happening , what was going to happen, and what needed to be done. They made a very stressful situation an actually rather enjoyable one and I will forever be grateful for the beautiful home I’m in now for the rest of my life

5.0
Verified Homeowner
El Paso, TX, on Aug 09, 2024

I think it would be nice to understand better the different contractors involved because it was confusing to get calls from all the contractors on what they can do for us.

5.0
Verified Homeowner
El Paso, TX, on Jul 29, 2024

My sales agent lily gave us a really good support, we are very happy

5.0
Verified Homeowner
El Paso, TX, on Jul 28, 2024

Desert view was very helpful through the process of purchasing my home. [name removed] and [name removed] were amazing to work with

4.9
Verified Homeowner
El Paso, TX, on Jul 27, 2024

From day one, exploring homes with desert view was simple. Ours sales representative [name removed] went completely out of his way over a holiday weekend to make sure we were satisfied with the model of home we chose and location to build in. He spent 3+ hours with my family showing model homes. We did not have an appointment and had no expectation of settling on a decision that day. With his help, it was hard not to leave that day without locking in a lot. The best customer service I have ever received.

5.0
Verified Homeowner
El Paso, TX, on Jul 25, 2024

Y’all need to work on better communication between the customer and staff. Dislike that the sales representative for this area seemed to be annoyed whenever I had a question. Dislike that we were not allowed to select what kind of trees/shrubs we wanted in the front. Dislike that the sales representative made it seem like we were never correct and she was always correct with any issue we experienced after we moved in. Example (incorrect electrical dryer outlet was installed) sales representative told us that we had the correct one until [name removed] verified the outlet and told us that they put the incorrect outlet. Only perk is [name removed] the superintendent! He has always has gone above and beyond whenever an issue has occurred and is quick to get it fixed.

4.5
Verified Homeowner
El Paso, TX, on Jul 24, 2024

I like they where veryy tentative thru the whole process

4.8
Verified Homeowner
El Paso, TX, on Jul 20, 2024

[Translated from ES] [name removed]! Everything was always very well explained, clear and even though we were out of the country, he always helped us and kept us up to date with everything! We will always be very grateful to her.

5.0
Verified Homeowner