Overall Satisfaction
Community Profile
Bower Ranch is a premier, family-friendly community located within the award-winning Mansfield school district. Here, we offer large homesites and Energy Star certified homes that feature spacious floorplans and gorgeous elevations. Mansfield has been voted one of the Best Places to Live in America by Money Magazine. With convenient access to I20 and Highway 360, Bower Ranch has easy access to both Dallas as well as Fort Worth for an easy commute. Enjoy fine dining and world class shopping at The Arlington Highlands, just minutes away. The Mansfield Sports Complex and Joe Pool Lake are also nearby.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Mansfield, TX, on Jan 19, 2024
Likes: 1. [name removed] was kind and caring throughout the process. 2. Grand was flexible given our timeline and situation with moving and retiring from the military and not being able to close when they originally wanted to. 3. [name removed] has been so professional and kind throughout all of our issues with the house having a lot of finishing touches needed before closure. 4. [name removed] has been professional and helpful with keeping track of all of the issues we've found with the house since we moved-in. Dislikes: 1. The floorplan needs to be changed before this house is rebuilt. There are no linen closets or coat closets. We have no where to store towels and sheets or our winter coats. The "arch" at the top of the stairs is very obviously uneven with a step on one side and a slope on the other. It's very weird and should be corrected. One of the closets has a small door to enter, but then is super wide, but not deep, so you can't reach items to the left or right because it's neither a walk-in nor a 2-door opening. The kitchen has almost no "high" cabinets and thus everything has to be stored low down, which might work for some, but we'd prefer higher cabinets to keep breakables out of reach of our kids and at easier reach for my husband. The pantry is also very small given it's a 5 bedroom home. 2. We've had a number of issues with the home that we believe occurred because this was the last home built in the subdivision and thus it had multiple builders and probably lots of foot traffic. The broken countertops, wires cut to the security system, damaged wood floors, stairs missing wood stain, carpet not properly finished/tucked in at the edge of rooms and hallways, missing door stops and toilet paper holder, broken window sill seat, missing mailbox, inoperable garage door...[name removed] and [name removed] have had a ton to track and keep up with over the weeks and they've done a great job, but some of this seems like it occurred either because of poor workmanship before [name removed] took over OR because the home was left open for viewing regularly. Definitely would recommend against some of the sub-contractors you've been using (though I know it's hard to find good subs/workers too). 3. The loan process was really difficult, but we eventually got there. I hate to even mention it now because [name removed] apologized and made it right, but it's part of the process that we didn't like.
Mansfield, on Mar 13, 2024
Everything is on time and perfect, thank you for having us a part of grandhomes.
Mansfield, on May 24, 2024
[name removed] has been wonderful and great at communicating with us. One of our issues is out of [name removed]'s control and falls back on the wood flooring company. That's the only outstanding issue we have but [name removed] has communicated with us regularly about that.
Manfield, TX, on May 17, 2023
I like everything except for the fact that it's costed alot of money.
Mansfield, on Jul 09, 2023
I had to replace my own trees within a year. A/C doesn’t cool Master bedroom wet well. A/C compressor makes vibrations
Mansfield, on Dec 30, 2023
I like when there’re a problem they are on it to take care of it
Mansfield, TX, on Sep 30, 2022
There needs to be a pre-drywall limited change step in the process where homeowners can add, move, or remove limited items at an additional cost.
Mansfield, on Mar 28, 2023
He responded fast and checked in with us for updates.
Mansfield, on Oct 21, 2023
I am pleased to give it a 10/10 rating. I'd like to commend the warranty services, which have been excellent. The person I've been working with has been accurate and available to address any damages. The customer service has also been exceptional, making this home-buying experience smooth and enjoyable.
Mansfield, TX, on Aug 07, 2022
I am generally dissatisfied with [name removed] [name removed] all though this long, enervating process. It’s difficult listing all their atrocious activities from Sales to design center to build. They’re all mean and misleading people. I’d completely avoid [name removed] [name removed] in the future.
Mansfield, on Dec 07, 2022
Did not like how my home got caught up in the COVID shortcomings & builder delays but the last construction manager got the home back on track and exceeded my expectations leading up to closing.
Mansfield, on Dec 10, 2021
We liked the quick response from [name removed] Homes warranty representatives and contractors who arrives during scheduled times.
Mansfield, TX, on Jun 20, 2022
Our contractor and building process was GREAT, [name removed] was helpful and excellent. [name removed] and his guys made the building process exciting and not stressful at all. [name removed] was good about responding to our questions and emails. Our biggest obstacle and disappointment was the closing process. The finance department was very unorganized, never had their information correct, and we got moved around to different people weeks leading up to closing. It was very nerve wrecking with [name removed] at closing when she was still asking for documentation that we had turned in several times and she had all our dollar amounts wrong. Spending 800,000 on a new build: numbers are kinda important at closing and an explanation of where money is going. We ended up paying 4,000 extra to grand homes that was half way explained to us at closing and partially for a delay in closing which was builders fault- not ours. We waited 14 months for our house, we had all of our ducks in a row.
Manfield, on Sep 17, 2023
tge warranty is great except it dies not cover landscaping.
Mansfield, on Nov 15, 2021
Communication was terrible through the entire build. [name removed] made me feel like they were doing me a favor with any request. I would not recommend to anyone.
Mansfield, on Oct 04, 2022
Having a lot of problems once moved in with water leaking, and cosmetic things. We missed a lot of the cosmetic things in the walk through, but now living in the home and cleaning we are finding so many lazy mess ups, and electrical mess ups. We also have had endless problems with the front yard and HOA. Bushes and grass that never rooted and grew.
Mansfield, on Nov 03, 2021
The overall experience was fine, I'm very disappointed in some of the finishes and the overall paintwork.
Mansfield, on Jul 31, 2021
Through the entire process the agents kept changing. The home was built during Covid so I somewhat understand why it was poorly built what I do not understand is the lack of interest in getting it fixed. There are so many defects and again the warranty folks keep changing and have taken nearly a year to make it right. I finally got this person [name removed] and he is the first that seem to be interested in finishing the corrections. I don't plan to build another home although if I should or know someone I would not recommend [name removed].
Mansfield, TX, on Apr 08, 2022
Did not like the high builder turnover prior to [name removed] taking over and getting my home on track for completion
Mansfield, on Jul 27, 2022
As overall experience I like the service and support despite some opportunities were identified but I trust to the [name removed] Homes People comply the agreements regarding to fix the findings
Mansfield, on Jul 27, 2021
Quality of work on home. A lot of paint splatter in trim for example.
Mansfield, TX, on Mar 31, 2022
[name removed] made the purchase experience simple and he was knowledgeable and extremely helpful.
Mansfield, TX, on Oct 23, 2021
I like how no one truly knew the product they were selling and producing from me. Except for the design center employee. From the grand homes agent to the build team they do not know their product.
Mansfield, on Dec 28, 2021
Our warrantee rep, Staycie, has been excellent to work with.
Mansfield, on Mar 10, 2021
Like the quality of he home and availability of our warranty specialist to help when needed
Mansfield, TX, on Mar 11, 2021
To be honest I really do not know where to start. Outside of our Sales rep [name removed], and at times our builder [name removed], the entire building process has been a disappointment. [name removed] took the satisfaction and joy of my families 1st new build right away from us. When we first agreed on our home we decided with the 2 car Downton [name removed] model. After our visit to the design studio, we decided to upgrade our build to the 3 car model. This was within the first week of us signing the initial contract. Through a nightmare of back and forth emails, Grands client was finally allowed to spend more money with them and build a 3 car downton [name removed]. Now I will just skip to Grands after closing process. The warranty system is flawed and needs a much better suited staff to work in that department. We had visual documentation of damage done to our front door of our home prior to closing. [name removed] advised us that this will not hold up our close date, and it will get handled right after. It seems that now, [name removed] is making the issue about the damages to my front door my fault. [name removed] was fantastic an still is. [name removed] in your Warranty department better not step foot on my property!
Mansfield, on Jun 14, 2021
No follow through. We are still faced with the same issues notated before we closed. Our sales rep is the best. The VP BUZZY is a stand up guy. All the others involved in my build I can’t speak the same. This was my 2nd home build so I had expectations of the process. Horrible experience.
Mansfield, on Nov 18, 2020
I feel like it was rushed to hurry up and close. Instead of making the repairs first and doing a walk through. I do like that the warranty guy always calls and see if the people came and follows through.
Mansfield, TX, on Feb 24, 2021
We dislike that there wasn't consistent communication. Before signing contract, it would have been nice to have a better understanding of structural changes to home. Due to the brick issue with our home, it would have been appropriate to call a formal meeting to discuss the HOA issue instead of this being a surprise. However, we are satisfied with the brick color and stone provided. A lot of issues were resolved over time, so we are grateful for that.
Mansfield, on Jun 08, 2021
The response time from the warranty team was great, and representatives were very professional and provided informative information regarding our home. Definitely pleased with the experience.
Mansfield, on Jul 18, 2020
The floorplan and finish off the home is of higher quality than similar builders
Mansfield, TX, on Nov 07, 2020
Everything was great up until Move-In. There are multiple issues with the quality of the home.
Mansfield, on May 11, 2021
Warranty service is horrible, punctuation is poor and not acceptable.
Mansfield, on Apr 28, 2020
We have found that [name removed] is the go to person regarding any and all things needed after our new home purchase. I admire his prompt and courteous service. This makes us appreciate being apart of the [name removed] [name removed] family knowing we have someone to represent this builder.
Mansfield, TX, on Oct 30, 2020
The home was not finalized when we moved in. Examples of these are: Trim was not complete in a couple areas of the house, the section of master vanity drawer was not complete, the center island is cracking where it is glued together and underneath center island was not finished (wood is exposed). Only have been in this home for a month and keep finding things.
Mansfield, on Mar 14, 2021
Timeliness of responses. Would like for the warranty to cover some of the cosmetic issues working 30 days of move in.
Mansfield, TX, on Sep 17, 2020
Very knowledgeable, professional & customer oriented builder ([name removed]). He committed to a certain high standard and accomplished what he promised to achieve with our new house.
Mansfield, on Mar 09, 2021
My home is poorly built with multiple issue. I have been working with the warranty department since October with damaged cedar out front, garage doors not set properly all joints in the home are not corked, including the staircase. Multiple paint and stain issues, oversized holes-pits in the islands and damage wood floors
Mansfield, TX, on May 21, 2020
Enjoyed working with [name removed]. He truly has an eye for detail 0. We have built several homes and [name removed] was absolutely the best construction manager we have ever worked with
Mansfield, on Dec 03, 2020
Overall experience has been good, I did have a leak at the time of closing but it was resolved to my satisfaction
Mansfield, TX, on Feb 07, 2020
When [name removed] was there he would call us weekly and keep us updated and always asked sis we have any questions or concerns. If we did he would get back with us with an answer.
Mansfield, on Oct 28, 2020
Our representative have been great to work with. He also has been good about following up with any issues.
Grand Prairie, on Nov 04, 2017
The builder was able to take care of any issue that came up. I love my home. It's a beautiful home and I believe it was built very well. The reaction is always, "Wow!!!" when friends and family see it.
Mansfield, TX, on Nov 18, 2019
The builder was thorough in getting everything ready and communicating the steps
Mansfield, on Feb 23, 2020
Reporting issues is easy and they address the issues expeditiously. What makes it best is that they follow up to ensure it's done to your liking.
Mansfield, on Dec 08, 2016
We love the open style of [name removed] [name removed].
Mansfield, TX, on Oct 17, 2019
The build manager went above and beyond to make sure we were taken care of due to all the problems with communication and design within the company.
Mansfield, on Feb 01, 2020
They respond to you promptly; [name removed] is very professional and takes care of issues
Mansfield, on Dec 04, 2016
The home builder did a lousy job. We've been experiencing so many problems since we moved in. Although the reported problems have been solved, there are still more issues to be reported. We're so concerned that after the warranty is over, we're going to be facing a lot of problems that may cost us a lot of money. We're very nervous and disappointed of how the building project. I have just discovered that one of the sink in the guest rest room is defective. It appears to be a used one. Water is able to get through the three windows upstairs. The back and front yards were not graded prior to placing the grass. The pipes in the front yards were not properly installed. I wonder how a big home of this magnitude has only two lights in the front. Every [name removed] home in the area has multiple lights in the front and has smooth yards, but ours does not. It's sad to say. I don't know what and how to call all these problems. We're very unhappy with the home. Only [name removed] has been very helpful so far.
Mansfield, TX, on Oct 04, 2019
The sale went through because of [name removed], the sad part was after he left no one from [name removed] [name removed] “[name removed] [name removed]” contacted us to introduce the new sales team...I would’ve expected a phone call from one of your sales team letting us know who to talk to. Every time we went to the model to gather some ideas we had to repeatedly let them know that we have purchased the home from [name removed] [name removed] which is under construction and we are here to gather some ideas. [name removed] the construction manager is just amazing. Very polite and professional
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Mansfield, TX, on Jan 19, 2024
Likes: 1. [name removed] was kind and caring throughout the process. 2. Grand was flexible given our timeline and situation with moving and retiring from the military and not being able to close when they originally wanted to. 3. [name removed] has been so professional and kind throughout all of our issues with the house having a lot of finishing touches needed before closure. 4. [name removed] has been professional and helpful with keeping track of all of the issues we've found with the house since we moved-in. Dislikes: 1. The floorplan needs to be changed before this house is rebuilt. There are no linen closets or coat closets. We have no where to store towels and sheets or our winter coats. The "arch" at the top of the stairs is very obviously uneven with a step on one side and a slope on the other. It's very weird and should be corrected. One of the closets has a small door to enter, but then is super wide, but not deep, so you can't reach items to the left or right because it's neither a walk-in nor a 2-door opening. The kitchen has almost no "high" cabinets and thus everything has to be stored low down, which might work for some, but we'd prefer higher cabinets to keep breakables out of reach of our kids and at easier reach for my husband. The pantry is also very small given it's a 5 bedroom home. 2. We've had a number of issues with the home that we believe occurred because this was the last home built in the subdivision and thus it had multiple builders and probably lots of foot traffic. The broken countertops, wires cut to the security system, damaged wood floors, stairs missing wood stain, carpet not properly finished/tucked in at the edge of rooms and hallways, missing door stops and toilet paper holder, broken window sill seat, missing mailbox, inoperable garage door...[name removed] and [name removed] have had a ton to track and keep up with over the weeks and they've done a great job, but some of this seems like it occurred either because of poor workmanship before [name removed] took over OR because the home was left open for viewing regularly. Definitely would recommend against some of the sub-contractors you've been using (though I know it's hard to find good subs/workers too). 3. The loan process was really difficult, but we eventually got there. I hate to even mention it now because [name removed] apologized and made it right, but it's part of the process that we didn't like.
Manfield, TX, on May 17, 2023
I like everything except for the fact that it's costed alot of money.
Mansfield, TX, on Sep 30, 2022
There needs to be a pre-drywall limited change step in the process where homeowners can add, move, or remove limited items at an additional cost.
Mansfield, TX, on Aug 07, 2022
I am generally dissatisfied with [name removed] [name removed] all though this long, enervating process. It’s difficult listing all their atrocious activities from Sales to design center to build. They’re all mean and misleading people. I’d completely avoid [name removed] [name removed] in the future.
Mansfield, TX, on Jun 20, 2022
Our contractor and building process was GREAT, [name removed] was helpful and excellent. [name removed] and his guys made the building process exciting and not stressful at all. [name removed] was good about responding to our questions and emails. Our biggest obstacle and disappointment was the closing process. The finance department was very unorganized, never had their information correct, and we got moved around to different people weeks leading up to closing. It was very nerve wrecking with [name removed] at closing when she was still asking for documentation that we had turned in several times and she had all our dollar amounts wrong. Spending 800,000 on a new build: numbers are kinda important at closing and an explanation of where money is going. We ended up paying 4,000 extra to grand homes that was half way explained to us at closing and partially for a delay in closing which was builders fault- not ours. We waited 14 months for our house, we had all of our ducks in a row.
Mansfield, TX, on Apr 08, 2022
Did not like the high builder turnover prior to [name removed] taking over and getting my home on track for completion
Mansfield, TX, on Mar 31, 2022
[name removed] made the purchase experience simple and he was knowledgeable and extremely helpful.
Mansfield, TX, on Oct 23, 2021
I like how no one truly knew the product they were selling and producing from me. Except for the design center employee. From the grand homes agent to the build team they do not know their product.
Mansfield, TX, on Mar 11, 2021
To be honest I really do not know where to start. Outside of our Sales rep [name removed], and at times our builder [name removed], the entire building process has been a disappointment. [name removed] took the satisfaction and joy of my families 1st new build right away from us. When we first agreed on our home we decided with the 2 car Downton [name removed] model. After our visit to the design studio, we decided to upgrade our build to the 3 car model. This was within the first week of us signing the initial contract. Through a nightmare of back and forth emails, Grands client was finally allowed to spend more money with them and build a 3 car downton [name removed]. Now I will just skip to Grands after closing process. The warranty system is flawed and needs a much better suited staff to work in that department. We had visual documentation of damage done to our front door of our home prior to closing. [name removed] advised us that this will not hold up our close date, and it will get handled right after. It seems that now, [name removed] is making the issue about the damages to my front door my fault. [name removed] was fantastic an still is. [name removed] in your Warranty department better not step foot on my property!
Mansfield, TX, on Feb 24, 2021
We dislike that there wasn't consistent communication. Before signing contract, it would have been nice to have a better understanding of structural changes to home. Due to the brick issue with our home, it would have been appropriate to call a formal meeting to discuss the HOA issue instead of this being a surprise. However, we are satisfied with the brick color and stone provided. A lot of issues were resolved over time, so we are grateful for that.
Mansfield, TX, on Nov 07, 2020
Everything was great up until Move-In. There are multiple issues with the quality of the home.
Mansfield, TX, on Oct 30, 2020
The home was not finalized when we moved in. Examples of these are: Trim was not complete in a couple areas of the house, the section of master vanity drawer was not complete, the center island is cracking where it is glued together and underneath center island was not finished (wood is exposed). Only have been in this home for a month and keep finding things.
Mansfield, TX, on Sep 17, 2020
Very knowledgeable, professional & customer oriented builder ([name removed]). He committed to a certain high standard and accomplished what he promised to achieve with our new house.
Mansfield, TX, on May 21, 2020
Enjoyed working with [name removed]. He truly has an eye for detail 0. We have built several homes and [name removed] was absolutely the best construction manager we have ever worked with
Mansfield, TX, on Feb 07, 2020
When [name removed] was there he would call us weekly and keep us updated and always asked sis we have any questions or concerns. If we did he would get back with us with an answer.
Mansfield, TX, on Nov 18, 2019
The builder was thorough in getting everything ready and communicating the steps
Mansfield, TX, on Oct 17, 2019
The build manager went above and beyond to make sure we were taken care of due to all the problems with communication and design within the company.
Mansfield, TX, on Oct 04, 2019
The sale went through because of [name removed], the sad part was after he left no one from [name removed] [name removed] “[name removed] [name removed]” contacted us to introduce the new sales team...I would’ve expected a phone call from one of your sales team letting us know who to talk to. Every time we went to the model to gather some ideas we had to repeatedly let them know that we have purchased the home from [name removed] [name removed] which is under construction and we are here to gather some ideas. [name removed] the construction manager is just amazing. Very polite and professional
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mansfield, on May 24, 2024
[name removed] has been wonderful and great at communicating with us. One of our issues is out of [name removed]'s control and falls back on the wood flooring company. That's the only outstanding issue we have but [name removed] has communicated with us regularly about that.
Mansfield, on Dec 30, 2023
I like when there’re a problem they are on it to take care of it
Mansfield, on Oct 21, 2023
I am pleased to give it a 10/10 rating. I'd like to commend the warranty services, which have been excellent. The person I've been working with has been accurate and available to address any damages. The customer service has also been exceptional, making this home-buying experience smooth and enjoyable.
Manfield, on Sep 17, 2023
tge warranty is great except it dies not cover landscaping.
Mansfield, on Oct 04, 2022
Having a lot of problems once moved in with water leaking, and cosmetic things. We missed a lot of the cosmetic things in the walk through, but now living in the home and cleaning we are finding so many lazy mess ups, and electrical mess ups. We also have had endless problems with the front yard and HOA. Bushes and grass that never rooted and grew.
Mansfield, on Jul 27, 2022
As overall experience I like the service and support despite some opportunities were identified but I trust to the [name removed] Homes People comply the agreements regarding to fix the findings
Mansfield, on Dec 28, 2021
Our warrantee rep, Staycie, has been excellent to work with.
Mansfield, on Jun 14, 2021
No follow through. We are still faced with the same issues notated before we closed. Our sales rep is the best. The VP BUZZY is a stand up guy. All the others involved in my build I can’t speak the same. This was my 2nd home build so I had expectations of the process. Horrible experience.
Mansfield, on Jun 08, 2021
The response time from the warranty team was great, and representatives were very professional and provided informative information regarding our home. Definitely pleased with the experience.
Mansfield, on May 11, 2021
Warranty service is horrible, punctuation is poor and not acceptable.
Mansfield, on Mar 14, 2021
Timeliness of responses. Would like for the warranty to cover some of the cosmetic issues working 30 days of move in.
Mansfield, on Mar 09, 2021
My home is poorly built with multiple issue. I have been working with the warranty department since October with damaged cedar out front, garage doors not set properly all joints in the home are not corked, including the staircase. Multiple paint and stain issues, oversized holes-pits in the islands and damage wood floors
Mansfield, on Dec 03, 2020
Overall experience has been good, I did have a leak at the time of closing but it was resolved to my satisfaction
Mansfield, on Oct 28, 2020
Our representative have been great to work with. He also has been good about following up with any issues.
Mansfield, on Feb 23, 2020
Reporting issues is easy and they address the issues expeditiously. What makes it best is that they follow up to ensure it's done to your liking.
Mansfield, on Feb 01, 2020
They respond to you promptly; [name removed] is very professional and takes care of issues
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mansfield, on Mar 13, 2024
Everything is on time and perfect, thank you for having us a part of grandhomes.
Mansfield, on Jul 09, 2023
I had to replace my own trees within a year. A/C doesn’t cool Master bedroom wet well. A/C compressor makes vibrations
Mansfield, on Mar 28, 2023
He responded fast and checked in with us for updates.
Mansfield, on Dec 07, 2022
Did not like how my home got caught up in the COVID shortcomings & builder delays but the last construction manager got the home back on track and exceeded my expectations leading up to closing.
Mansfield, on Dec 10, 2021
We liked the quick response from [name removed] Homes warranty representatives and contractors who arrives during scheduled times.
Mansfield, on Nov 15, 2021
Communication was terrible through the entire build. [name removed] made me feel like they were doing me a favor with any request. I would not recommend to anyone.
Mansfield, on Nov 03, 2021
The overall experience was fine, I'm very disappointed in some of the finishes and the overall paintwork.
Mansfield, on Jul 31, 2021
Through the entire process the agents kept changing. The home was built during Covid so I somewhat understand why it was poorly built what I do not understand is the lack of interest in getting it fixed. There are so many defects and again the warranty folks keep changing and have taken nearly a year to make it right. I finally got this person [name removed] and he is the first that seem to be interested in finishing the corrections. I don't plan to build another home although if I should or know someone I would not recommend [name removed].
Mansfield, on Jul 27, 2021
Quality of work on home. A lot of paint splatter in trim for example.
Mansfield, on Mar 10, 2021
Like the quality of he home and availability of our warranty specialist to help when needed
Mansfield, on Nov 18, 2020
I feel like it was rushed to hurry up and close. Instead of making the repairs first and doing a walk through. I do like that the warranty guy always calls and see if the people came and follows through.
Mansfield, on Jul 18, 2020
The floorplan and finish off the home is of higher quality than similar builders
Mansfield, on Apr 28, 2020
We have found that [name removed] is the go to person regarding any and all things needed after our new home purchase. I admire his prompt and courteous service. This makes us appreciate being apart of the [name removed] [name removed] family knowing we have someone to represent this builder.
Grand Prairie, on Nov 04, 2017
The builder was able to take care of any issue that came up. I love my home. It's a beautiful home and I believe it was built very well. The reaction is always, "Wow!!!" when friends and family see it.
Mansfield, on Dec 08, 2016
We love the open style of [name removed] [name removed].
Mansfield, on Dec 04, 2016
The home builder did a lousy job. We've been experiencing so many problems since we moved in. Although the reported problems have been solved, there are still more issues to be reported. We're so concerned that after the warranty is over, we're going to be facing a lot of problems that may cost us a lot of money. We're very nervous and disappointed of how the building project. I have just discovered that one of the sink in the guest rest room is defective. It appears to be a used one. Water is able to get through the three windows upstairs. The back and front yards were not graded prior to placing the grass. The pipes in the front yards were not properly installed. I wonder how a big home of this magnitude has only two lights in the front. Every [name removed] home in the area has multiple lights in the front and has smooth yards, but ours does not. It's sad to say. I don't know what and how to call all these problems. We're very unhappy with the home. Only [name removed] has been very helpful so far.