Homebuilder Ratings & Reviews

Grand Homes Reviews

1,101 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Heath, Tx, on Jun 12, 2025

Sales and design team 10 out of 10. Warranty division is -10 out 10. We had to send 3 emails outside of submitted request and get our realtor involved to get action for follow up after informing grand they had the house for 1.5 months to correct items before our move in. We only got action the week of our move in. Disappointing

2.9
Verified Homeowner
Midlothian, TX, on Jun 10, 2025

Some of the issues raised after closing weren't addressed. This includes dead grass that was replaced with another dead grass, squeaky stair case. And I am yet to be contacted for the 11th month wall and paint repairs.

2.9
Verified Homeowner
McKinney, Tx, on Jun 07, 2025

I like very much everything about my house except few issues such low quality finish of my granite countertop and cracked garage floor. I would like to thank the excellent customer/warranty support team (especially [name removed]) for handling issues during the warranty period.

4.7
Verified Homeowner
Prosper, Tx, on Jun 06, 2025

Overall, I had good experience with Grandhomes

4.7
Verified Homeowner
McKinney, Tx, on Jun 06, 2025

I like the friendly caring and trustworthy people we worked with. Overall experience was excellent and nothing much to complain about.

5.0
Verified Homeowner
Celina, Tx, on Jun 05, 2025

Having to pay extra to extend the close of escrow

4.7
Verified Homeowner
Rowlett, Tx, on Jun 05, 2025

Everything was perfect

5.0
Verified Homeowner
Parker, Tx, on Jun 04, 2025

Amazing team

4.9
Verified Homeowner
McKinney, Tx, on Jun 04, 2025

The exterior finishing of the brick was not clean. There is mortar residue on the brick is all around the house and doesn't give it clean appearance. This was attempted to clean but didn't go so well.

4.8
Verified Homeowner
Wylie, TX, on Jun 02, 2025

Excellent customer service, very helpful and courteous. Need to improve in electric outlets, switches and overall fixtures quality and better gauge wiring.

4.4
Verified Homeowner
McKinney, Tx, on May 30, 2025

I loved everything about grandhomes! one of the best builders in Texas. My builder was [name removed] & is an amazing builder . the warranty team everyone is great [name removed] is also amazing & has help me every single time when i’ve had a minor problem in my home. resolved quickly

5.0
Verified Homeowner
Prosper, Tx, on May 30, 2025

NA

5.0
Verified Homeowner
Rockwall, Tx, on May 29, 2025

I like the construction materials and their high ceilings

5.0
Verified Homeowner
Parker, Tx, on May 29, 2025

Very responsive to issues found in the home. Very fair.

4.5
Verified Homeowner
Wylie, Tx, on May 26, 2025

Grand Homes Home designs are excellent and dream home for many!

5.0
Verified Homeowner
Parker, Tx, on May 25, 2025

Dissatisfied with quality and services by grand homes

0.5
Verified Homeowner
Grand Prairie, Tx, on May 23, 2025

What I like is the great communication that grand homes provide. From start to finish we get weekly update by the sale person and the construction manager. What we don’t like there is no options to add or change stuff once we signed off at the design center. We are willing to paid the difference but grand homes do not allow any change once you signed off the design. I think you should allow to change one time if the buyer willing to paid the difference.

4.6
Verified Homeowner
Frisco, Tx, on May 23, 2025

[name removed] was incredibly supportive throughout the entire process, offering valuable guidance as we explored various elevations, color schemes, and other design details. [name removed] proved to be an outstanding builder, demonstrating exceptional attention to detail and a refreshingly honest approach from start to finish. We would highly recommend Grand Homes—especially [name removed] and [name removed]—to anyone considering a new build!

4.9
Verified Homeowner
Grand Prairie, Tx, on May 22, 2025

The weekly updates from the construction manager.

5.0
Verified Homeowner
Grand Prairie, Tx, on May 22, 2025

Communication was great. We did feel rushed when it came to closing and was offered limited options on when to close. We had a lot of commitments we made prior and expressed this to Grand Homes way in advance and there was a lack of empathy from [name removed]. She was very cold to us via email and over the phone. That left a bad taste with our experience with Grand Homes.

4.2
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less