Homebuilder Ratings & Reviews

Grand Homes Reviews

1,174 Homeowner Reviews Completed Mar 2023 - Sep 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

McKinney, Tx, on Sep 10, 2024

[name removed] is great to work with on any warranty issues and he's very responsive. Addresses all the issues in a timely manner and always on top of things.

4.6
Verified Homeowner
Garland, TX, on Sep 09, 2024

Smooth and easy; help was always available.

4.8
Verified Homeowner
Parker, Tx, on Sep 09, 2024

Design center visit should provide complete information on items selection and transparent on providing options and also add map layout discussion which cause a lot misinformation on sliding door size and impact on space , as incomplete and unexplained information makes major impact on floor design and actual delivery

4.4
Verified Homeowner
Rockwall, Tx, on Sep 08, 2024

Everything is good about grand homes

5.0
Verified Homeowner
Rockwall, Tx, on Sep 06, 2024

Very responsive and great attention to detail. It is very difficult to keep track of all of the new clients but [name removed] has done a great job in being responsive and taking care of our concerns in a timely manner

4.6
Verified Homeowner
Celina, TX, on Sep 05, 2024

[name removed] is always availabl. He is always helpful and get things resolve very quickly.

5.0
Verified Homeowner
Rockwall, TX, on Sep 04, 2024

After we lost [name removed] the communication was horrible. Thankfully we had [name removed] who was very helpful and tried to answer questions as best as he could

4.2
Verified Homeowner
Rockwall, Tx, on Sep 04, 2024

From the beginning, I feel we were not given what was promised. At the initial contract signing we were lured in with the understanding we were purchasing our home on our desired lot, and only when we were near the end of the paperwork were we notified that the lot we wanted was sold prior to us coming in. The sales agent could have called and told us prior to our arrival, or even upon our arrival, but waiting until the end was very deceptive. Then, when we declined to continue signing a new lot was offered to us. Then the next day we were told that lot couldn't be sold to us after all. Further deceptive practices continued when a sketch/drawing was submitted to pricing with a clear depiction of what we wanted. Pricing returned a price for it, and we agreed to it. Then in architecture we found out the size was different that what was on the drawing, and no one from the management team (I believe it went up to [name removed]) would do anything to make it right or honor what was clearly sent to be priced. The design center process was awful as well. The design center consultant was not very knowledgeable at all. She kept having to go ask other consultants questions or had to be corrected by other consultants. The design selections were awful and minimal, and the upgrades were way overpriced and not very good at all. As for the build, it took an extremely long time to get started, and we had numerous issues. We signed the contract in March of 2023, but did not break ground until around October of 2023. Then did not close until July 2024. We had to fight to get windows replaced/fixed as were promised/indicated on architectural plans, CAD drawings, and the redline meeting. We had to fight to get the master shower to matched what was agreed to at the design center and depicted on the drawings. Every step of the way, even though our builder and sales rep tried their best to help us, nothing would get done until I reached out to upper level and/or C-suite management. There were a myriad of other issues as well. Individually not significant, but the volume and frequency of issues made it significant in totality. The trades really failed the builders too. Shortcuts were made and/or cheaply done. Floors are creaking already, walls are not straight and level (but you couldn't tell unless you are taking a level to them or installing things that are squared off). This is our 2nd Grand Homes purchase in 8 years and we thought the first experience was bad. This was worse. And the quality of the home seems worse, but seemingly done in a way to hide it from the builders. Our sales rep and builders did everything they could for us, and they were great. When we did have to interact with [name removed] or [name removed] they were great too. But the whole purchasing experience was just awful. Would not do it again if it were for the floorplan that we love, that we can only get with Grand or a custom build.

3.6
Verified Homeowner
Frisco, Tx, on Sep 03, 2024

[name removed] at you office in Frisco TX is excellent! She is very helpful and provides excellent service so far!

5.0
Verified Homeowner
Mansfield, TX, on Sep 03, 2024

I like Grand home quick service & they always connect with us.

4.0
Verified Homeowner
McKinney, Tx, on Sep 03, 2024

Prompt response

4.9
Verified Homeowner
Corinth, Tx, on Sep 01, 2024

I am very satisfied with the warranty team. They always try to come asap and solve everything.

5.0
Verified Homeowner
Justin, TX, on Aug 31, 2024

We love our experience with Grand Home from the beginning and still on going. Everyone has been responsive and communication is beyond wonderful.

4.3
Verified Homeowner
McKinney, TX, on Aug 30, 2024

[name removed] has been amazing to work with! He is a solid representative of Grand Homes.

5.0
Verified Homeowner
Irving, Tx, on Aug 30, 2024

[Translated from ES] Flexibility in the sale-purchase process, help with credit, communication with the builder

5.0
Verified Homeowner
Prosper, Tx, on Aug 29, 2024

Everything went well and [name removed] was really good and explained everything

5.0
Verified Homeowner
Celina, Tx, on Aug 29, 2024

Craft of the home was not done or met expectation… I would not build again with GH

1.5
Verified Homeowner
Prosper, TX, on Aug 29, 2024

good

4.3
Verified Homeowner
Midlothian, Tx, on Aug 28, 2024

Keeping me posted throughout the construction process

4.2
Verified Homeowner
Parker, Tx, on Aug 28, 2024

Nothing

4.9
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less