Homebuilder Ratings & Reviews

Grand Homes Reviews

1,162 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Corinth, Tx, on Apr 26, 2025

We really enjoyed working with [name removed], our construction manager and we really liked our sales person, but she went out on leave and after she left, we had little contact from anyone except [name removed]. The house is beautiful and we're mostly satisfied. However, we cannot say the same for the yard. I completely replaced almost everything in the yard. Unfortunately, the yard is not level, even in areas where it absolutely should be level, so water will pool in a number of areas in the yard. There is so much garbage under the grass and in some cases the trash was half in/out and I had to dig it out. Even if it will disintegrate, it will not do so quickly. Overall, the landscaper's performance was less than satisfactory, I would rate it poor at best.

3.8
Verified Homeowner
Mansfield, Tx, on Apr 26, 2025

I’ve been thoroughly impressed with the design, the materials used, the exceptional quality of workmanship, and the overall experience. My builder, salesperson, design expert, loan coordinator, warranty representative, and VP have all been professional, respectful, and patient. The culture at Grand Homes is truly unique and one-of-a-kind. I’m overall very happy with my experience.

5.0
Verified Homeowner
Rockwall, Tx, on Apr 24, 2025

Grand Homes charges a premium for their homes, but unfortunately, my experience has not reflected the quality one would expect at that price point. From the early stages of construction through to the present, I’ve encountered several issues—many related to poor workmanship. While I appreciate that their legal counsel has been responsive and is trying to assist, communication is often filtered through legal terms and documents, which makes resolving concerns more formal than collaborative. Some repairs have been done, but the quality has been inconsistent, and in some cases, mediocre. While I’ve chosen to accept certain fixes, I remain disappointed overall. For anyone considering signing a contract with Grand Homes, I strongly recommend hiring an independent attorney early in the process to review all documents carefully. The brand name comes at a high cost, but much of the construction is handled by subcontractors whose work does not always meet the standards promised. On more than one occasion, I’ve personally observed unprofessional behavior on-site, including workers drinking on the job. In hindsight, I would have approached things differently—and I hope this helps others make a more informed decision.

0.8
Verified Homeowner
Midlothian, Tx, on Apr 24, 2025

They treated us as if we were the only home they were building, and have taken care of anything and everything, above and beyond.

4.7
Verified Homeowner
McKinney, Tx, on Apr 24, 2025

Every individual we have worked with has been amazing to work with.

4.5
Verified Homeowner
Plano, Tx, on Apr 23, 2025

Grand homes never gave one date for move in. they initially said Dec 2024 target but eventually the house was completed 3 months later. Custom bed room window was not built as it was promised

3.4
Verified Homeowner
Midlothian, Tx, on Apr 23, 2025

It was a smooth from contract to move-in, it was thoroughly explained every step of the way. The only thing was that the original sales agent left the grand homes about a third of the way in the process.

5.0
Verified Homeowner
Midlothian, Tx, on Apr 23, 2025

The overall friendliness of everyone throughout the process was so comforting. We were made to feel like family and friends which made the whole process delightful instead of stressful!

5.0
Verified Homeowner
Rockwall, Tx, on Apr 23, 2025

Working with [name removed] & [name removed] made the experience of building our first home a good experience. They are both great guys who went above & beyond for us.

5.0
Verified Homeowner
Heath, Tx, on Apr 23, 2025

We had multiple issues both during the build and post build that seem to just be thrown to the side. During the build we were working with [name removed] as our builder and without our knowledge he quit and then we were assigned a new builder, but were never introduced to the new builder until we said something. We had all these expectations and [name removed] did an amazing job and then right before closing we were told [name removed] and [name removed] were our builders now. Then the week of closing [name removed] was on vacation. We basically had to rush our closing as they were not ready to close on the house, but we already scheduled all these deliveries based on the close date they gave us. We moved across the country twice while building so we did not have flexibility with two kids under 2 and 2 dogs. The rushed closing was not ideal and some items we called out were never really taken care of. Now moving into post closing it feels like everything is a fight to have addressed or fixed. These are million dollar homes and our yard looks like a 12 year old laid our sod down. We were not able to use our back yard for the first month we were here due to the crap job and crap sod laid down. Any time our dogs went out back we had to basically give them a full bath as they were covered in mud just from going to the bathroom. Everything feels like a battle and it shouldnt be this way. I am in the real estate industry and it feels like Grand is understaffed in its most prized neighborhood and continues to shuffle people around. We had 2 landscaping companies come out and tell us basically whoever laid the sod committed illegal activity in the way it was laid. Our 2 year old son found a rusted razor blade in the sod and brought it to us luckily without cutting himself. Our yard is constantly filled with debris due to the lack of care of the builder working on the house next door. I had to go out myself and help drill the plastic make-shift fence as no one at Grand or the contractors cared to fix it. Even after complaining about it we were advised a double fence would be put up and it still has not been put up. The lot on the other side of us flooded mud into our yard by the mailbox and ruined our grass. Grand sent a team to clean it up and put up a fence, but the lawn in that area is ruined. Most recently the gas contractor dug into our irrigation on the other side of our property line and busted the line without saying anything. When I addressed [name removed] and [name removed] about it, I got an attitude from [name removed] saying no workers were even close to our irrigation lines, but they are busted on the other side of the property line and I have pictures/camera footage of the workers digging exactly where the lines are busted. Then [name removed] advised that maybe it was our landscaped who busted the lines. Our landscaper wouldnt be cutting grass or anything on the other side of our property line where there is no grass to cut. All in all it has not been the greatest experience. Customer service lacks most of the time. Some people have been great. [name removed] was great. [name removed] was great. [name removed] helped with our final walks and he did a good job, but he was put in a bad position as this is not his neighborhood. [name removed] supposedly took over our build and my wife and I have yet to even meet him face to face. We wish this would have gone better overall.

2.5
Verified Homeowner
McKinney, Tx, on Apr 22, 2025

none

5.0
Verified Homeowner
Justin, Tx, on Apr 22, 2025

NA

4.9
Verified Homeowner
Rockwall, Tx, on Apr 21, 2025

The experience of watching an empty lot evolve into my family's home.

3.9
Verified Homeowner
Justin, Tx, on Apr 21, 2025

I loved that l was able to have some input to slightly modify the floor plan to add square footage, have a non-standard height toilet and raise my cabinets. Those

4.9
Verified Homeowner
Midlothian, Tx, on Apr 21, 2025

Several repairs within two weeks of moving in

3.8
Verified Homeowner
Rowlett, Tx, on Apr 21, 2025

Everything was exceptional with the exception of the brick & how it turned out with the company that laid it. Poor lay & finish to the brick.

4.6
Verified Homeowner
Wylie, Tx, on Apr 16, 2025

Super like builder

5.0
Verified Homeowner
Rockwall, Tx, on Apr 16, 2025

Price of everything in Design center was way above market value.

4.9
Verified Homeowner
Celina, Tx, on Apr 15, 2025

I liked that eventually after all the mishaps they were trying to make things right. What I disliked is the miscommunication, brochure not being accurate, communication with teams and so much more I disliked.

4.2
Verified Homeowner
Wylie, Tx, on Apr 15, 2025

This is the second time I've filled out a survey. First time I requested to be called and no one has reached out to me since.

1.8
Verified Homeowner

Builder Profile

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With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

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Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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