Top Homebuilder Ratings & Reviews

Grand Homes

Braniff

48 Homeowner Reviews Completed Aug 2023 - Sep 2024

Grand Homes << West

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.8

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

Grand Homes logo
Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irving, on Aug 08, 2024

Liked the fact of meeting the timeframe of building the house to its completion. Has fairly responded to warranty services so far, and continuously provided recommendations on solutions when we had noticed any issues with the house.

4.6
Verified Homeowner
Irving, on Aug 26, 2024

Mostly good and timely response to the issues.

4.8
Verified Homeowner
Irving, Tx, on Aug 30, 2024

[Translated from ES] Flexibility in the sale-purchase process, help with credit, communication with the builder

5.0
Verified Homeowner
Irving, on Jun 07, 2024

There’s nothing to dislike. Out of all the homes I’ve owned [name removed]’s warranty service is easily the best. He is always professional and prompt in his responses and scheduling the appointments

5.0
Verified Homeowner
Irving, Tx, on Aug 02, 2024

Great experience working with [name removed] and now [name removed] on home warranty related asks. I highly appreciate services and commitment of Grand homes especially [name removed] as our primary contact during entire time of home building. CA

5.0
Verified Homeowner
Irving, on Aug 19, 2024

so far so good

5.0
Verified Homeowner
Irving, on Jun 07, 2024

[name removed] is amazing as a warranty rep. He is always prompt and responds quickly. He makes sure to schedule all events with us in mind and always looks after us.

5.0
Verified Homeowner
Irving, on Jun 25, 2024

Nothing

5.0
Verified Homeowner
Irving, Tx, on Jun 25, 2024

1. Honored the commitments, 2. Good management. Dislikes - not much choice in standard price options.

4.8
Verified Homeowner
Irving, on Apr 30, 2024

In my experience with Grand Home's warranty service and customer care, I've appreciated their responsiveness and willingness to address issues promptly. Their representatives have generally been knowledgeable and helpful in resolving any concerns I've had about my home. Additionally, I've found their communication to be clear and transparent, which is crucial for ensuring a positive experience.

5.0
Verified Homeowner
Irving, Tx, on May 01, 2024

No dislikes

5.0
Verified Homeowner
Irving, Tx, on Apr 18, 2024

Liked everything and was very supportive.

4.7
Verified Homeowner
Irving, on Apr 22, 2024

[name removed] did a great job to support us (client). Really appreciated!!!

5.0
Verified Homeowner
Irving, on Mar 26, 2024

The response to my questions and any repairs needed was prompt and all the persons i dealt with were courteos and professional,

4.7
Verified Homeowner
Irving, Tx, on Apr 17, 2024

Wish have better quality cabinets.

5.0
Verified Homeowner
Irving, on Jan 04, 2024

[name removed] has been good

5.0
Verified Homeowner
Irving, TX, on Jan 08, 2024

Dislike: -The contract creation was a nightmare as simple mistakes needed to have the entire contract rewritten. Grand Homes not integrating modern software such as DOCUSIGN or equivalent required our contract to be rewritten almost 6 times to even get right. Then entire process was archaic. The design center personnel were great and tried to help as much as possible but having a program that renders a 3d model of the home and be able to appply colors and see the design choices online would help emmensely in customer satisfaction for local and for out of state buyers. The corporate side really needs to invest in proper trainign of their personnel and ensure that they are equipped for all events that may unfold. Likes: the ground staff were amazing. from the agent to the builder they are some of the best and most dedicated people ive every met.

4.3
Verified Homeowner
Irving, TX, on Jan 04, 2024

The construction of my house was very quick, and the builder, [name removed], was consistently helpful, providing updates throughout the process. However, I faced challenges with my agent, who did not provide sufficient information before I signed the contract. This resulted in a $10,000 penalty for making changes, as I received incorrect information from the agent. My experience with the studio model was rushed, limiting my ability to include additional features I desired. Unfortunately, it was too late to make any changes. Despite the overall positive aspects of the construction, these issues with the agent and studio experience were significant drawbacks.

4.7
Verified Homeowner
Irving, TX, on Jan 02, 2024

Builder [name removed] is super helpful and nice!

4.9
Verified Homeowner
Irving, TX, on Dec 11, 2023

Generally all was good.

5.0
Verified Homeowner
Irving, TX, on Aug 30, 2023

I don't like there's only one option of payment method, which gives me trouble to delay the closing day. It's 2023, there should be more flexible way of accepting payment method, especially for a cash buyer like me, why cashier check is not acceptable? I still don't have the answer.

4.9
Verified Homeowner
Irving, TX, on Aug 23, 2023

Everything ran smothly

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irving, Tx, on Aug 30, 2024

[Translated from ES] Flexibility in the sale-purchase process, help with credit, communication with the builder

5.0
Verified Homeowner
Irving, Tx, on Aug 02, 2024

Great experience working with [name removed] and now [name removed] on home warranty related asks. I highly appreciate services and commitment of Grand homes especially [name removed] as our primary contact during entire time of home building. CA

5.0
Verified Homeowner
Irving, Tx, on Jun 25, 2024

1. Honored the commitments, 2. Good management. Dislikes - not much choice in standard price options.

4.8
Verified Homeowner
Irving, Tx, on May 01, 2024

No dislikes

5.0
Verified Homeowner
Irving, Tx, on Apr 18, 2024

Liked everything and was very supportive.

4.7
Verified Homeowner
Irving, Tx, on Apr 17, 2024

Wish have better quality cabinets.

5.0
Verified Homeowner
Irving, TX, on Jan 08, 2024

Dislike: -The contract creation was a nightmare as simple mistakes needed to have the entire contract rewritten. Grand Homes not integrating modern software such as DOCUSIGN or equivalent required our contract to be rewritten almost 6 times to even get right. Then entire process was archaic. The design center personnel were great and tried to help as much as possible but having a program that renders a 3d model of the home and be able to appply colors and see the design choices online would help emmensely in customer satisfaction for local and for out of state buyers. The corporate side really needs to invest in proper trainign of their personnel and ensure that they are equipped for all events that may unfold. Likes: the ground staff were amazing. from the agent to the builder they are some of the best and most dedicated people ive every met.

4.3
Verified Homeowner
Irving, TX, on Jan 04, 2024

The construction of my house was very quick, and the builder, [name removed], was consistently helpful, providing updates throughout the process. However, I faced challenges with my agent, who did not provide sufficient information before I signed the contract. This resulted in a $10,000 penalty for making changes, as I received incorrect information from the agent. My experience with the studio model was rushed, limiting my ability to include additional features I desired. Unfortunately, it was too late to make any changes. Despite the overall positive aspects of the construction, these issues with the agent and studio experience were significant drawbacks.

4.7
Verified Homeowner
Irving, TX, on Jan 02, 2024

Builder [name removed] is super helpful and nice!

4.9
Verified Homeowner
Irving, TX, on Dec 11, 2023

Generally all was good.

5.0
Verified Homeowner
Irving, TX, on Aug 30, 2023

I don't like there's only one option of payment method, which gives me trouble to delay the closing day. It's 2023, there should be more flexible way of accepting payment method, especially for a cash buyer like me, why cashier check is not acceptable? I still don't have the answer.

4.9
Verified Homeowner
Irving, TX, on Aug 23, 2023

Everything ran smothly

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irving, on Aug 08, 2024

Liked the fact of meeting the timeframe of building the house to its completion. Has fairly responded to warranty services so far, and continuously provided recommendations on solutions when we had noticed any issues with the house.

4.6
Verified Homeowner
Irving, on Jun 07, 2024

There’s nothing to dislike. Out of all the homes I’ve owned [name removed]’s warranty service is easily the best. He is always professional and prompt in his responses and scheduling the appointments

5.0
Verified Homeowner
Irving, on Jun 07, 2024

[name removed] is amazing as a warranty rep. He is always prompt and responds quickly. He makes sure to schedule all events with us in mind and always looks after us.

5.0
Verified Homeowner
Irving, on Apr 30, 2024

In my experience with Grand Home's warranty service and customer care, I've appreciated their responsiveness and willingness to address issues promptly. Their representatives have generally been knowledgeable and helpful in resolving any concerns I've had about my home. Additionally, I've found their communication to be clear and transparent, which is crucial for ensuring a positive experience.

5.0
Verified Homeowner
Irving, on Apr 22, 2024

[name removed] did a great job to support us (client). Really appreciated!!!

5.0
Verified Homeowner
Irving, on Mar 26, 2024

The response to my questions and any repairs needed was prompt and all the persons i dealt with were courteos and professional,

4.7
Verified Homeowner
Irving, on Jan 04, 2024

[name removed] has been good

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irving, on Aug 26, 2024

Mostly good and timely response to the issues.

4.8
Verified Homeowner
Irving, on Aug 19, 2024

so far so good

5.0
Verified Homeowner
Irving, on Jun 25, 2024

Nothing

5.0
Verified Homeowner