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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Celina, on Jul 17, 2024
Warranty service was timely, efficient and effective. I like the responsiveness and clear explanation of the work being performed or recommended.
Celina, Tx, on Aug 29, 2024
Craft of the home was not done or met expectation… I would not build again with GH
Celina, on Sep 17, 2024
warranty issues . we are dealing with warranty issues - multiple since we moved in. all these warranty issues were submitted using the 3rd party inspection to the project manager and builder. the builder wrote an email that all these problems are moot problems. Now we are facing issues every month. Its been almost 10 months and we are still dealing with warranty issues. Even buying a candy at a gas station will be more valuable than spending a million with grand homes. The way they treated during the building process and closing process is horrible. The only reason i am writing this review is to praise the warranty manager - [name removed]. he is a very good matured man and he takes care of our requests.
Celina, on May 02, 2024
Lawn was not given in proper condition. Several final paint touchups were not done properly. Final walk through and home orientation was done in rush. It should have given more time.
Celina, Tx, on Aug 21, 2024
I like the designs and the layout. Couple of the things 1.Design sessions should be longer as 90% of the people are new home owners and need to know what you are talking. 2.When an owner is ready to pay more for additional changes which doesn't impact the structural changes, let them do it. lot of things can come up after we see other things. Have certain dollar value of changes allowed. 3.one word on [name removed], excellent guy and was very helpful. Give him ability to evaluate things and see if there are some minor adjustments made after the fact to do, 4.[name removed] is good and helpful. 5.Home warranty team is good and they are doing their best to keep the customer happy. but GRAND HOMES need to improve their quality. Honest answer is don't feel Grand Homes did things Grandly. Need to improve in everything. Last but not least my sales [name removed], was there all the way through my journey. Management's out look must change to help customer's more than what u do.
Celina, on Mar 22, 2024
Love the customer service experience especially with [name removed]
Celina, Tx, on Jul 07, 2024
Everything is great specially with respect to communication from our Builder [name removed] on a time to time basis. However, we wish few were told upfront during design. For example: We were never told during design that we need to pay for outlet that support large appliance like refrigerators. We would have happily paid the money at the design. Many times we discussed about having fridge in Garage but never once we were told that outlet provided in garage doesn't support it. This has nothing to do with quality of construction, however it is important to get to these details with homeowners during design appointments.
Celina, on Apr 17, 2024
they address the issues promptly. [name removed] is a very good at it. he right away addresses the issues.
Celina, Tx, on Jul 04, 2024
Lots kf additional add ons. Had to do lots kf things ourselves
Celina, on Jan 25, 2024
[name removed] is knowledgable ,attentive and very helpful with all the warranty needs
Celina, on Feb 09, 2024
The staff have been all awesome to work with and any issues that have arisen they’ve been prompt to address.
Celina, Tx, on May 03, 2024
[name removed] helped me a lot in every step of construction process and tried his best to accommodate changes even after design studio.
Celina, on Jan 12, 2024
Excellent,[name removed] is excellent person and always promptly respond and take care of the issues/concerns on top priority.
Celina, Tx, on Apr 30, 2024
Enjoyed the Experience with Sales, Design and Builder.
Celina, on Nov 09, 2023
A lot of problems on ac air and leeking roof My oven and dishwasher not working And more
Celina, on Dec 11, 2023
Warranty department is awesome and especially [name removed] is very friendly and helpful person so fat I worked with Grandhomes people. Personally i am very happy to have [name removed] is my warranty point of contact.
Celina, TX, on Feb 29, 2024
It was super professional too to bottom. Right from introduction to the sales agent, [name removed], to the final walkthrough with [name removed]. All were incredibly thoughtful and knowledgeable about the area, the home, the community and amenities. We went from contract to close in two weeks and I could not have asked for better stewardship throughout that condensed timeline. Also, post sale, [name removed], [name removed] and others all seem to care that I’m pleased and that I have the information I need for a smooth transition.
Celina, on Oct 28, 2023
Warranty service was good. We had this house a quick movein and paid 800k with lot of imperfections . Now to fix those imperfections, warranty team says that cosmetics are not covered. My previous home which is 10 years is lot perfect than this new home.
Celina, on Dec 09, 2023
[name removed] the warranty lead did a great job addressing all our concerns and gave recommendations on how to maintain the home.
Celina, on Aug 30, 2023
I’ve loved how responsive both members I’ve worked with have been, [name removed] and [name removed] and the fact they’ve reached out to me just to check in.
Celina, on Oct 07, 2023
I loved my building supervisor, [name removed]! But some of the quality of the materials was not what I expected. I paid lots extra for white brick. I didn't get white brick. It is painted white and not a very good paint job either.
Celina, TX, on Jan 04, 2024
Choices please ... we need more choices and time for decisions. design center just 2 appointments for a 800k home is not enough. what is standard materials such as lights and others included in the home ? why is a list of them not provided ? Communication was on time.....
Celina, on Aug 17, 2023
Warranty service is good in responsive. They did what they promised. All folks including [name removed], [name removed] and [name removed] all are nice and they explained each and everything about home since i missed my walkthroughs.
Celina, TX, on Jun 01, 2023
I liked the fact the whole process was spelled out and that I was provided prompt assistance from [name removed] with any issues as well as calls from a [name removed] ensuring everything was taken care of and that this was a good experience. There was a few things that needed fixing after being in the home a bit longer. Those are the quality of cabinets is very poor and the location of the fridge doesn’t make sense and there was only room for a small fridge in a 5 bedroom house.
Celina, TX, on May 31, 2023
Seller rushing for closure, the little things in the home that needed to be addressed where not all fully addressed. some cracks on the wall were still there. When asked to address things we would say we need approval which didn't sit well with us. Great home experience with closing was a nightmare. [name removed] is amazing and did the best he could.
Celina, TX, on May 10, 2023
Everything was SMOOTH, especially 10/10 to [name removed], the builder ????????????! Above and beyond excellence!
Celina, TX, on Mar 02, 2023
Firstly my salesperson didn’t explain/show me the optionals and customizations we have. They said we can customize at the time of design center appointments but Designer said I would have to choose all these before the contract sign. Next for brick choose, really it’s a disaster. Really lots of followups and no response. Then i requested divisional manager about all the missing option but they said they can’t though i said will pay the city approvals fee. Contacted vice president and still no luck. Missed options: 1. Wooden floor(they dint offer me) 2. Guest washroom changing to standing shower(I don’t even know that we have this option) 3. External focus lights(sales person told me i can chose at design studio but she didn’t allow me) 4. Extra lights In Dining room(they said i can choose at the time builder meeting but he simply refused) 5. Firstly i choose one lot and salesperson was fired and i tried to reach and no one responded so i lost that lot and ended up paying 30k premium. 6. Linear fire place, at the time of design center appointment they said they don’t have the option but all my neighbors got that option who went before me and after me 8. Additional hose bibs, i requested like anything but no luck. 9. Main door - requested new one die to security reasons but they simply rejected but all other got same Except [name removed] no one helped me and responded me. This is not my dream home. As i a first home owner i had very worst experience. I will never ever recommend Grandhomes.. Literally Grandhomes before contract sign and after sign is totally different
Celina, TX, on Jan 08, 2023
I disliked that I didn’t know what was standard since the model was overly upgraded. So it was a guess. The floor plan is amazing! The only problem for me, and I’d guess most others, is that the laundry room is not deep enough to handle a standard sized washer and dryer, very strange. The builder, [name removed], and his boss [name removed], were the absolute best. [name removed] is so competent and hard working and caring. He is the main reason that I will recommend Grand to others. He’s absolutely the best. Thank you for a great home!
Celina, TX, on Jan 06, 2023
I do not see proper response after contract and did not explain well what kind of changes can be done in during the contract and what changes can be done during the design center.
Celina, TX, on Nov 24, 2022
[name removed] our project manager updraed us weekly on our build and was very accommodating and professional.
Celina, TX, on Nov 21, 2022
My experience was very bad at the time of closing, I strongly recommend Grandhomes should send one of their executives to evaluate quality of home before final inspection, the warranty manager [name removed] was rushing through the inspection and he did not even open electrical or heater box during inspection, I was not given a quality home at the time of closing. I was completely wrong on hoping my home buying experience will be better with grandhomes but I was completely wrong.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, Tx, on Aug 29, 2024
Craft of the home was not done or met expectation… I would not build again with GH
Celina, Tx, on Aug 21, 2024
I like the designs and the layout. Couple of the things 1.Design sessions should be longer as 90% of the people are new home owners and need to know what you are talking. 2.When an owner is ready to pay more for additional changes which doesn't impact the structural changes, let them do it. lot of things can come up after we see other things. Have certain dollar value of changes allowed. 3.one word on [name removed], excellent guy and was very helpful. Give him ability to evaluate things and see if there are some minor adjustments made after the fact to do, 4.[name removed] is good and helpful. 5.Home warranty team is good and they are doing their best to keep the customer happy. but GRAND HOMES need to improve their quality. Honest answer is don't feel Grand Homes did things Grandly. Need to improve in everything. Last but not least my sales [name removed], was there all the way through my journey. Management's out look must change to help customer's more than what u do.
Celina, Tx, on Jul 07, 2024
Everything is great specially with respect to communication from our Builder [name removed] on a time to time basis. However, we wish few were told upfront during design. For example: We were never told during design that we need to pay for outlet that support large appliance like refrigerators. We would have happily paid the money at the design. Many times we discussed about having fridge in Garage but never once we were told that outlet provided in garage doesn't support it. This has nothing to do with quality of construction, however it is important to get to these details with homeowners during design appointments.
Celina, Tx, on Jul 04, 2024
Lots kf additional add ons. Had to do lots kf things ourselves
Celina, Tx, on May 03, 2024
[name removed] helped me a lot in every step of construction process and tried his best to accommodate changes even after design studio.
Celina, Tx, on Apr 30, 2024
Enjoyed the Experience with Sales, Design and Builder.
Celina, TX, on Feb 29, 2024
It was super professional too to bottom. Right from introduction to the sales agent, [name removed], to the final walkthrough with [name removed]. All were incredibly thoughtful and knowledgeable about the area, the home, the community and amenities. We went from contract to close in two weeks and I could not have asked for better stewardship throughout that condensed timeline. Also, post sale, [name removed], [name removed] and others all seem to care that I’m pleased and that I have the information I need for a smooth transition.
Celina, TX, on Jan 04, 2024
Choices please ... we need more choices and time for decisions. design center just 2 appointments for a 800k home is not enough. what is standard materials such as lights and others included in the home ? why is a list of them not provided ? Communication was on time.....
Celina, TX, on Jun 01, 2023
I liked the fact the whole process was spelled out and that I was provided prompt assistance from [name removed] with any issues as well as calls from a [name removed] ensuring everything was taken care of and that this was a good experience. There was a few things that needed fixing after being in the home a bit longer. Those are the quality of cabinets is very poor and the location of the fridge doesn’t make sense and there was only room for a small fridge in a 5 bedroom house.
Celina, TX, on May 31, 2023
Seller rushing for closure, the little things in the home that needed to be addressed where not all fully addressed. some cracks on the wall were still there. When asked to address things we would say we need approval which didn't sit well with us. Great home experience with closing was a nightmare. [name removed] is amazing and did the best he could.
Celina, TX, on May 10, 2023
Everything was SMOOTH, especially 10/10 to [name removed], the builder ????????????! Above and beyond excellence!
Celina, TX, on Mar 02, 2023
Firstly my salesperson didn’t explain/show me the optionals and customizations we have. They said we can customize at the time of design center appointments but Designer said I would have to choose all these before the contract sign. Next for brick choose, really it’s a disaster. Really lots of followups and no response. Then i requested divisional manager about all the missing option but they said they can’t though i said will pay the city approvals fee. Contacted vice president and still no luck. Missed options: 1. Wooden floor(they dint offer me) 2. Guest washroom changing to standing shower(I don’t even know that we have this option) 3. External focus lights(sales person told me i can chose at design studio but she didn’t allow me) 4. Extra lights In Dining room(they said i can choose at the time builder meeting but he simply refused) 5. Firstly i choose one lot and salesperson was fired and i tried to reach and no one responded so i lost that lot and ended up paying 30k premium. 6. Linear fire place, at the time of design center appointment they said they don’t have the option but all my neighbors got that option who went before me and after me 8. Additional hose bibs, i requested like anything but no luck. 9. Main door - requested new one die to security reasons but they simply rejected but all other got same Except [name removed] no one helped me and responded me. This is not my dream home. As i a first home owner i had very worst experience. I will never ever recommend Grandhomes.. Literally Grandhomes before contract sign and after sign is totally different
Celina, TX, on Jan 08, 2023
I disliked that I didn’t know what was standard since the model was overly upgraded. So it was a guess. The floor plan is amazing! The only problem for me, and I’d guess most others, is that the laundry room is not deep enough to handle a standard sized washer and dryer, very strange. The builder, [name removed], and his boss [name removed], were the absolute best. [name removed] is so competent and hard working and caring. He is the main reason that I will recommend Grand to others. He’s absolutely the best. Thank you for a great home!
Celina, TX, on Jan 06, 2023
I do not see proper response after contract and did not explain well what kind of changes can be done in during the contract and what changes can be done during the design center.
Celina, TX, on Nov 24, 2022
[name removed] our project manager updraed us weekly on our build and was very accommodating and professional.
Celina, TX, on Nov 21, 2022
My experience was very bad at the time of closing, I strongly recommend Grandhomes should send one of their executives to evaluate quality of home before final inspection, the warranty manager [name removed] was rushing through the inspection and he did not even open electrical or heater box during inspection, I was not given a quality home at the time of closing. I was completely wrong on hoping my home buying experience will be better with grandhomes but I was completely wrong.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, on Jul 17, 2024
Warranty service was timely, efficient and effective. I like the responsiveness and clear explanation of the work being performed or recommended.
Celina, on Apr 17, 2024
they address the issues promptly. [name removed] is a very good at it. he right away addresses the issues.
Celina, on Jan 25, 2024
[name removed] is knowledgable ,attentive and very helpful with all the warranty needs
Celina, on Jan 12, 2024
Excellent,[name removed] is excellent person and always promptly respond and take care of the issues/concerns on top priority.
Celina, on Nov 09, 2023
A lot of problems on ac air and leeking roof My oven and dishwasher not working And more
Celina, on Oct 28, 2023
Warranty service was good. We had this house a quick movein and paid 800k with lot of imperfections . Now to fix those imperfections, warranty team says that cosmetics are not covered. My previous home which is 10 years is lot perfect than this new home.
Celina, on Aug 30, 2023
I’ve loved how responsive both members I’ve worked with have been, [name removed] and [name removed] and the fact they’ve reached out to me just to check in.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, on Sep 17, 2024
warranty issues . we are dealing with warranty issues - multiple since we moved in. all these warranty issues were submitted using the 3rd party inspection to the project manager and builder. the builder wrote an email that all these problems are moot problems. Now we are facing issues every month. Its been almost 10 months and we are still dealing with warranty issues. Even buying a candy at a gas station will be more valuable than spending a million with grand homes. The way they treated during the building process and closing process is horrible. The only reason i am writing this review is to praise the warranty manager - [name removed]. he is a very good matured man and he takes care of our requests.
Celina, on May 02, 2024
Lawn was not given in proper condition. Several final paint touchups were not done properly. Final walk through and home orientation was done in rush. It should have given more time.
Celina, on Mar 22, 2024
Love the customer service experience especially with [name removed]
Celina, on Feb 09, 2024
The staff have been all awesome to work with and any issues that have arisen they’ve been prompt to address.
Celina, on Dec 11, 2023
Warranty department is awesome and especially [name removed] is very friendly and helpful person so fat I worked with Grandhomes people. Personally i am very happy to have [name removed] is my warranty point of contact.
Celina, on Dec 09, 2023
[name removed] the warranty lead did a great job addressing all our concerns and gave recommendations on how to maintain the home.