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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Prosper, Tx, on Aug 29, 2024
Everything went well and [name removed] was really good and explained everything
Prosper, on Sep 17, 2024
[name removed] is great, whenever I need him to check anything out, he’s right there only one phone call away. Highly recommended.
Prosper, Tx, on Jul 31, 2024
Grand homes employees are the best at doing their job. [name removed] was absolutely excellent during the contract phase, [name removed] was amazing at guiding us through design selections and suggestions and [name removed] made our dream home come to life in the most beautiful way. He built us a home we dreamed. We have been living in the house since a month now and have no complaints on the build quality. Con's we noticed as soon as we moved in: 1. Could have had more Quartz options during design selection phase 2. After moving into the house the very next day all our door knobs fell offf includin the main door lock. 3. Carpet needs fixing upstairs already
Prosper, Tx, on Jul 18, 2024
I loved how Ms [name removed], our sales lady made us feel comfortable and she was very knowledgeable and walked us through the process seamlessly. She bridged the gap and relationship to a great working relationship with our builder [name removed] at the time. When [name removed] left it was very difficult but she was able to bridge the gap for our new builder [name removed] and also [name removed] helped as well.
Prosper, on Jul 29, 2024
The entire buying process was terrible for us especially with the sales person we had to work with who is not with the company anymore. We were not told of many options that were available and were denied of many requests after we learnt about the options. The build quality is good and the builder was fair enough. Overall the buying experience was the worst but the quality of the home is pretty good so far with a very few minor issues. I am hopeful to receive prompt warranty response to requests during 1 year inspection.
Prosper, on Aug 08, 2023
Our warranty guy, [name removed], has been great! My issue is with the builder who was assigned to our home. We are EXTREMELY dissatisfied with the quality of home we moved into. He was unresponsive, and many items werent taken care of from our walks. I want to escalate this, and give an opportunity to make things right before I talk about my experience online and on social media.
Prosper, on Feb 07, 2024
The Sales & Admin team. Doesn't like the fact that frequent followup needed with builder for small things
Prosper, TX, on Mar 19, 2024
I had a builder initially, but got changed in the middle
Prosper, on Aug 24, 2023
I was very happy and excited to be associated with Grandhomes because of the reputation and awards I saw and heard elsewhere. I wanted to be as patient as possible for last 10 months and sadly, it's become a nightmare to deal with warranty or builder. For example, 10 months into the home, we are not able to get the curtain/shades installation complete, because the walls and ceilings needs re-painting due to the drywall jobs done from (Grand homes and Rio) in December and January to address ceiling bumps. I have been bounced around 3 builders, who sometimes respond and mostly not. Similar stories with Warranty and other items like mismatched panels on the French glass door replacements and etc., Sometimes there are attempts to fix them, partially fixed and no follow-ups whatsoever. I am ending up walking around homes which are under construction in the hope of finding someone to talk to and sometimes wait for 10-15 mins to talk, all while paying premium price for the product and taking breaks from my full-time job to get things done. This is very frustrating and irresponsible on behalf of Grand Homes. I was really hoping best builder meant something, but in my experience, I ended up with a GRAND headache. Unfortunately, I will have to take this feedback beyond the Grandhomes and make sure everyone is aware of the ongoing headaches. I have waited to get this feedback to a better one, if at all my issues were resolved, but it's taking forever.
Prosper, TX, on Feb 06, 2024
Worst builder. I had terrible experience in each step. Call me if you want to know more. XXX-XXX-XXXX
Prosper, on Apr 18, 2023
Warranty is excellent, I would give a rating of 10/10 for Warranty
Prosper, on Jul 30, 2023
Everyone has been a pleasure to work with. [name removed], [name removed] and [name removed]!!!
Prosper, on Jun 17, 2023
Liked the Grand Homes overall build quality. Did not like the grading of my home as water stands during rain, grass is very uneven and around driveway lot of leftover concrete underneath the thin layer of grass. Some cracks and water leaks.
Prosper, TX, on Jan 05, 2024
Broken timelines Pushy closing people Work builder
Prosper, on Jan 21, 2023
[name removed] is very professional. He walked us through during the closing and explained various things. He has followed up in between to see everything is ok. So good experience.
Prosper, on May 01, 2023
Poor response and push back on Warranty claims after closing. Had to go through lot of hassle even to address minor things.
Prosper, TX, on Nov 27, 2023
I liked the flexibility to customize my floor plan. What I disliked: 1. Communication is very bad 2. Not able to see my floor customized plan before city approval 3. Limited selection at the design center 4. No response from management on escalation requesting their attention 5. No proper hand over from sales department to the architectural/building department 6. Worst of all the quality of the insulation. I cannot turn on the ceiling fan downstairs because it is very loud in the above bedroom upstairs.
Prosper, on Jan 07, 2023
So many issues and nobody cares here…disasters experience starting from sales to final move
Prosper, TX, on Nov 03, 2023
I had an absolutely fantastic experience with Grand Homes, and I can't say enough positive things about our salesperson, [name removed], and our builder, [name removed]. From the initial contract signing to the move-in day, every step of the process was smooth and enjoyable. First and foremost, [name removed] was a true pleasure to work with. She was incredibly knowledgeable about the various floor plans and options available, and she took the time to understand our needs and preferences. Her friendly and patient demeanor made us feel comfortable throughout the entire home-buying process. She was always available to answer our questions, provide updates, and offer valuable insights, making us feel confident in our decision to purchase a Grand Home. As for our builder, [name removed], we couldn't have asked for a better person to oversee the construction of our new home. [name removed]'s attention to detail and commitment to quality were evident in every aspect of the build. He consistently kept us informed about the progress and ensured that the project stayed on schedule. [name removed]'s expertise and dedication gave us peace of mind that our home was being built to the highest standards. Overall, our purchase experience with Grand Homes was outstanding thanks to [name removed] and [name removed]. Their professionalism, expertise, and genuine care for our satisfaction made the entire process a pleasure. We are now settled into our beautiful new home, and we couldn't be happier with our decision to choose Grand Homes. Thank you to [name removed], [name removed], and the entire Grand Homes team for making our dream home a reality!
Plano, on Aug 17, 2021
Liked Design center, staff, builder prompt response, elevations and many more.
Prosper, on Dec 17, 2022
Requires constant follow up, push back to achieve desired outcome usually on issues that could be resolved with much less resistance.
Prosper, TX, on Oct 25, 2023
Our journey with grand homes started with a very inexperienced sales associate who had no clue on available options, ongoing promotions and were completely misguided on relator rebates and ongoing promotions at that time. We were not told about available customizable options, and we had to do our own research online / Youtube from Minneapolis. When approached with customizations, we were turned down by Grand homes management. This was extremely disappointing for us, and we were not entertained when approached to senior management with our concerns. We incurred additional cost to renovate the home upon closing which should have part of the actual plan. The only good experience we had with Grand Homes was with [name removed], our builder who was very welcoming and addressed all our issues and concerns. With us being out of state, he did a pretty good job with keeping us posted every week on progress and also delivering the home in time for closing.
Prosper, on Nov 23, 2022
The warranty service- [name removed] was on top of everything and always responded on time.
Prosper, TX, on Oct 21, 2023
It was good.. closing process should have been better.. no coordination till the date of closing from Title company
Prosper, on Nov 23, 2022
I personally want to thank [name removed] from Grandhomes warranty team. He has been diligent and very responsive for all the tickets raised from the web site. I really am very impressed with the Warranty Service and Customer care. [name removed] is a great asset to Grandhomes
Prosper, on Nov 18, 2022
[name removed] homes has taken care of all my request in a very personal way. They keep checking the status of the requests until done and escalate the requests as needed. I am very pleased by the service so far.
Prosper, TX, on Dec 15, 2022
Like: Quick and easy process initially with contracting. I liked being able to come into and check on the house periodically. And I liked being able to have access to [name removed] when we found issues or areas that we were concerned about. Dislike: We ran into quite a few issues through the building process (fence was placed incorrectly for our build line, the bar area under our stairs wasn't initially cut properly, our kitchen island cabinets were not sized appropriately so we had to have that changed, etc. There were a lot of minor and major things that we had to call out vs it just being done correctly). From move in - it was very rushed because of our interest rate hold that was expiring and there were a lot of things that weren't fully cleaned up until well after move in (power washing garage, debris in the backyard, etc). We still haven't been able to fix the smurf tubes for the HDMI cable to fit through for our Frame TV.
Prosper, on Oct 25, 2022
In overall process so many wrong promises and quality of products used in building the home is quite poor. Warranty team support is unbearable
Prosper, TX, on Dec 15, 2022
Overall Great experience. Will definitely recommend [name removed] Homes to friends.
Prosper, on Oct 13, 2022
[name removed] [name removed] warranty service has been always on the top of the issues which we had reported. They took care of all those issues on timely fashion. After moving in we found leakage with our irrigation system which they got it looked up quickly and got that fixed for us. One of the tree in our front yard was died and they replaced it with new one.
Prosper, TX, on Nov 23, 2022
The weekly updates and continued communication through out the process.
Prosper, on Sep 27, 2022
Warranty service team has taken care of all my needs. Appreciate their support.
Prosper, TX, on Nov 14, 2022
The people at [name removed] have been awesome. [name removed] and [name removed] have been exceptional. The customization ootions at [name removed] were outstanding and the subsequent layout of the home os great. On the negative side is some of the contractors left things a little untidy/unfinished or not real clean. But the"bones" of the house seem solid and again the [name removed] Employees have been wonderful.
Prosper, TX, on Sep 14, 2022
Delay with possession date. Quality of electrical work is not very good.
Prosper, on Jul 26, 2022
Since closing in January 2022, we had several different warranty specialists. Some known but not helpful. Some just not even known or available. For the first two months, we thought our builder ([name removed]) was our warranty specialist because (other than [name removed]) no one from the warranty team (or [name removed] Homes) had reached out to us even when we submitted several warranty service request emails (All we received were the thank you emails from [name removed].) This is the reason why we stopped sending our email requests (although we were told that this is the best way to communicate with the Warranty [name removed].) For the last 3 months, [name removed] has been our warranty specialist and we really appreciate his help. He listens to our problems, coordinates with the internal teams as well as the third-party service providers, and follows up with them to ensure our issues have been resolved. Hope this continues as we still have few open issues with the master shower and garage door. Please note that our ratings/scores on this survey are based on our overall experience with the warranty service/customer care and does not reflect solely on our experience with [name removed]. (If it was, we'd be happy to give perfect scores.) Thank you.
Prosper, TX, on Aug 11, 2022
It takes days to explain by Bad experience. However, to summarize, I had a bad sales manager who messed up everything and three builders who were not able to do anything on time.
Prosper, on Jun 29, 2022
[name removed] was in regular touch and got all issues resolved in timely manner
Prosper, TX, on Aug 08, 2022
[name removed] studio. - They focused on selling what we did not want. And missed what we really need. They did give an option to upgrade tub to shower. Later they said it’s late. My fireplace is mounted too high. It is not in accordance with my initial meet with builder. Builder made a mistake and very strongly denied the fix. Building plan had error. Builder denied the fix although we identified it during framing. Now we have an unexpected and useless wall stuck in the living room.
Prosper, on May 19, 2022
Warranty service has been a great help for correction. They are mostly very prompt unless they are running out of something which is delayed logistically. Specially [name removed] has been on top of all the concerns I had with the house. Thank you for having such a great warranty team post-closing the houses.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, Tx, on Aug 29, 2024
Everything went well and [name removed] was really good and explained everything
Prosper, Tx, on Jul 31, 2024
Grand homes employees are the best at doing their job. [name removed] was absolutely excellent during the contract phase, [name removed] was amazing at guiding us through design selections and suggestions and [name removed] made our dream home come to life in the most beautiful way. He built us a home we dreamed. We have been living in the house since a month now and have no complaints on the build quality. Con's we noticed as soon as we moved in: 1. Could have had more Quartz options during design selection phase 2. After moving into the house the very next day all our door knobs fell offf includin the main door lock. 3. Carpet needs fixing upstairs already
Prosper, Tx, on Jul 18, 2024
I loved how Ms [name removed], our sales lady made us feel comfortable and she was very knowledgeable and walked us through the process seamlessly. She bridged the gap and relationship to a great working relationship with our builder [name removed] at the time. When [name removed] left it was very difficult but she was able to bridge the gap for our new builder [name removed] and also [name removed] helped as well.
Prosper, TX, on Mar 19, 2024
I had a builder initially, but got changed in the middle
Prosper, TX, on Feb 06, 2024
Worst builder. I had terrible experience in each step. Call me if you want to know more. XXX-XXX-XXXX
Prosper, TX, on Jan 05, 2024
Broken timelines Pushy closing people Work builder
Prosper, TX, on Nov 27, 2023
I liked the flexibility to customize my floor plan. What I disliked: 1. Communication is very bad 2. Not able to see my floor customized plan before city approval 3. Limited selection at the design center 4. No response from management on escalation requesting their attention 5. No proper hand over from sales department to the architectural/building department 6. Worst of all the quality of the insulation. I cannot turn on the ceiling fan downstairs because it is very loud in the above bedroom upstairs.
Prosper, TX, on Nov 03, 2023
I had an absolutely fantastic experience with Grand Homes, and I can't say enough positive things about our salesperson, [name removed], and our builder, [name removed]. From the initial contract signing to the move-in day, every step of the process was smooth and enjoyable. First and foremost, [name removed] was a true pleasure to work with. She was incredibly knowledgeable about the various floor plans and options available, and she took the time to understand our needs and preferences. Her friendly and patient demeanor made us feel comfortable throughout the entire home-buying process. She was always available to answer our questions, provide updates, and offer valuable insights, making us feel confident in our decision to purchase a Grand Home. As for our builder, [name removed], we couldn't have asked for a better person to oversee the construction of our new home. [name removed]'s attention to detail and commitment to quality were evident in every aspect of the build. He consistently kept us informed about the progress and ensured that the project stayed on schedule. [name removed]'s expertise and dedication gave us peace of mind that our home was being built to the highest standards. Overall, our purchase experience with Grand Homes was outstanding thanks to [name removed] and [name removed]. Their professionalism, expertise, and genuine care for our satisfaction made the entire process a pleasure. We are now settled into our beautiful new home, and we couldn't be happier with our decision to choose Grand Homes. Thank you to [name removed], [name removed], and the entire Grand Homes team for making our dream home a reality!
Prosper, TX, on Oct 25, 2023
Our journey with grand homes started with a very inexperienced sales associate who had no clue on available options, ongoing promotions and were completely misguided on relator rebates and ongoing promotions at that time. We were not told about available customizable options, and we had to do our own research online / Youtube from Minneapolis. When approached with customizations, we were turned down by Grand homes management. This was extremely disappointing for us, and we were not entertained when approached to senior management with our concerns. We incurred additional cost to renovate the home upon closing which should have part of the actual plan. The only good experience we had with Grand Homes was with [name removed], our builder who was very welcoming and addressed all our issues and concerns. With us being out of state, he did a pretty good job with keeping us posted every week on progress and also delivering the home in time for closing.
Prosper, TX, on Oct 21, 2023
It was good.. closing process should have been better.. no coordination till the date of closing from Title company
Prosper, TX, on Dec 15, 2022
Like: Quick and easy process initially with contracting. I liked being able to come into and check on the house periodically. And I liked being able to have access to [name removed] when we found issues or areas that we were concerned about. Dislike: We ran into quite a few issues through the building process (fence was placed incorrectly for our build line, the bar area under our stairs wasn't initially cut properly, our kitchen island cabinets were not sized appropriately so we had to have that changed, etc. There were a lot of minor and major things that we had to call out vs it just being done correctly). From move in - it was very rushed because of our interest rate hold that was expiring and there were a lot of things that weren't fully cleaned up until well after move in (power washing garage, debris in the backyard, etc). We still haven't been able to fix the smurf tubes for the HDMI cable to fit through for our Frame TV.
Prosper, TX, on Dec 15, 2022
Overall Great experience. Will definitely recommend [name removed] Homes to friends.
Prosper, TX, on Nov 23, 2022
The weekly updates and continued communication through out the process.
Prosper, TX, on Nov 14, 2022
The people at [name removed] have been awesome. [name removed] and [name removed] have been exceptional. The customization ootions at [name removed] were outstanding and the subsequent layout of the home os great. On the negative side is some of the contractors left things a little untidy/unfinished or not real clean. But the"bones" of the house seem solid and again the [name removed] Employees have been wonderful.
Prosper, TX, on Sep 14, 2022
Delay with possession date. Quality of electrical work is not very good.
Prosper, TX, on Aug 11, 2022
It takes days to explain by Bad experience. However, to summarize, I had a bad sales manager who messed up everything and three builders who were not able to do anything on time.
Prosper, TX, on Aug 08, 2022
[name removed] studio. - They focused on selling what we did not want. And missed what we really need. They did give an option to upgrade tub to shower. Later they said it’s late. My fireplace is mounted too high. It is not in accordance with my initial meet with builder. Builder made a mistake and very strongly denied the fix. Building plan had error. Builder denied the fix although we identified it during framing. Now we have an unexpected and useless wall stuck in the living room.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Aug 08, 2023
Our warranty guy, [name removed], has been great! My issue is with the builder who was assigned to our home. We are EXTREMELY dissatisfied with the quality of home we moved into. He was unresponsive, and many items werent taken care of from our walks. I want to escalate this, and give an opportunity to make things right before I talk about my experience online and on social media.
Prosper, on Apr 18, 2023
Warranty is excellent, I would give a rating of 10/10 for Warranty
Prosper, on Jan 21, 2023
[name removed] is very professional. He walked us through during the closing and explained various things. He has followed up in between to see everything is ok. So good experience.
Prosper, on Jan 07, 2023
So many issues and nobody cares here…disasters experience starting from sales to final move
Prosper, on Dec 17, 2022
Requires constant follow up, push back to achieve desired outcome usually on issues that could be resolved with much less resistance.
Prosper, on Nov 23, 2022
The warranty service- [name removed] was on top of everything and always responded on time.
Prosper, on Nov 23, 2022
I personally want to thank [name removed] from Grandhomes warranty team. He has been diligent and very responsive for all the tickets raised from the web site. I really am very impressed with the Warranty Service and Customer care. [name removed] is a great asset to Grandhomes
Prosper, on Nov 18, 2022
[name removed] homes has taken care of all my request in a very personal way. They keep checking the status of the requests until done and escalate the requests as needed. I am very pleased by the service so far.
Prosper, on Oct 25, 2022
In overall process so many wrong promises and quality of products used in building the home is quite poor. Warranty team support is unbearable
Prosper, on Oct 13, 2022
[name removed] [name removed] warranty service has been always on the top of the issues which we had reported. They took care of all those issues on timely fashion. After moving in we found leakage with our irrigation system which they got it looked up quickly and got that fixed for us. One of the tree in our front yard was died and they replaced it with new one.
Prosper, on Sep 27, 2022
Warranty service team has taken care of all my needs. Appreciate their support.
Prosper, on Jul 26, 2022
Since closing in January 2022, we had several different warranty specialists. Some known but not helpful. Some just not even known or available. For the first two months, we thought our builder ([name removed]) was our warranty specialist because (other than [name removed]) no one from the warranty team (or [name removed] Homes) had reached out to us even when we submitted several warranty service request emails (All we received were the thank you emails from [name removed].) This is the reason why we stopped sending our email requests (although we were told that this is the best way to communicate with the Warranty [name removed].) For the last 3 months, [name removed] has been our warranty specialist and we really appreciate his help. He listens to our problems, coordinates with the internal teams as well as the third-party service providers, and follows up with them to ensure our issues have been resolved. Hope this continues as we still have few open issues with the master shower and garage door. Please note that our ratings/scores on this survey are based on our overall experience with the warranty service/customer care and does not reflect solely on our experience with [name removed]. (If it was, we'd be happy to give perfect scores.) Thank you.
Prosper, on Jun 29, 2022
[name removed] was in regular touch and got all issues resolved in timely manner
Prosper, on May 19, 2022
Warranty service has been a great help for correction. They are mostly very prompt unless they are running out of something which is delayed logistically. Specially [name removed] has been on top of all the concerns I had with the house. Thank you for having such a great warranty team post-closing the houses.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Sep 17, 2024
[name removed] is great, whenever I need him to check anything out, he’s right there only one phone call away. Highly recommended.
Prosper, on Jul 29, 2024
The entire buying process was terrible for us especially with the sales person we had to work with who is not with the company anymore. We were not told of many options that were available and were denied of many requests after we learnt about the options. The build quality is good and the builder was fair enough. Overall the buying experience was the worst but the quality of the home is pretty good so far with a very few minor issues. I am hopeful to receive prompt warranty response to requests during 1 year inspection.
Prosper, on Feb 07, 2024
The Sales & Admin team. Doesn't like the fact that frequent followup needed with builder for small things
Prosper, on Aug 24, 2023
I was very happy and excited to be associated with Grandhomes because of the reputation and awards I saw and heard elsewhere. I wanted to be as patient as possible for last 10 months and sadly, it's become a nightmare to deal with warranty or builder. For example, 10 months into the home, we are not able to get the curtain/shades installation complete, because the walls and ceilings needs re-painting due to the drywall jobs done from (Grand homes and Rio) in December and January to address ceiling bumps. I have been bounced around 3 builders, who sometimes respond and mostly not. Similar stories with Warranty and other items like mismatched panels on the French glass door replacements and etc., Sometimes there are attempts to fix them, partially fixed and no follow-ups whatsoever. I am ending up walking around homes which are under construction in the hope of finding someone to talk to and sometimes wait for 10-15 mins to talk, all while paying premium price for the product and taking breaks from my full-time job to get things done. This is very frustrating and irresponsible on behalf of Grand Homes. I was really hoping best builder meant something, but in my experience, I ended up with a GRAND headache. Unfortunately, I will have to take this feedback beyond the Grandhomes and make sure everyone is aware of the ongoing headaches. I have waited to get this feedback to a better one, if at all my issues were resolved, but it's taking forever.
Prosper, on Jul 30, 2023
Everyone has been a pleasure to work with. [name removed], [name removed] and [name removed]!!!
Prosper, on Jun 17, 2023
Liked the Grand Homes overall build quality. Did not like the grading of my home as water stands during rain, grass is very uneven and around driveway lot of leftover concrete underneath the thin layer of grass. Some cracks and water leaks.
Prosper, on May 01, 2023
Poor response and push back on Warranty claims after closing. Had to go through lot of hassle even to address minor things.