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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Midlothian, TX, on Oct 29, 2022
The quality of the home is not what I expected. There are things falling apart and I’ve had to contact the warranty Department several times. I’m also upset that our builder was let go because he really tried his best to help us with closing on our house even though it was past the date that we agreed on.
Midlothian, on Feb 03, 2023
I like that the person is trying to be helpful and attentive to our needs.
Midlothian, TX, on Oct 25, 2022
[name removed] was excellent in all aspects (communication, commitment, focus, transparency, emphatic, prudent), an opportunity for improvement would be our sales person dedrick did not demonstrate represent [name removed] [name removed] appropriately. Other than that, we are still soaking the amazing experience.
Midlothian, on Apr 28, 2023
[name removed] is always available and always helpful. My problems haven’t been huge but nevertheless they needed to be addressed. [name removed] is a very professional representative for [name removed] [name removed]. I appreciate him
Midlothian, TX, on Oct 05, 2022
I dislike the grand home loan process. ( too hectic and communication gaps) I love the sales person [name removed], all the builders especially [name removed] and [name removed].
Midlothian, on Nov 05, 2022
Overall the warranty experience has been pretty good, when we've had an issue, the turn around time to fix things has been done pretty quickly.
Midlothian, on Mar 08, 2023
[name removed] is an amazing employee, always responds when I reach out to him and ever respectful despite being older. I have not had any issues with fixing things that were not properly done by the builder. I am pleased with his services.
Midlothian, on Sep 02, 2022
There’s been a wall shaking on the house since the day I closed and it hasn’t been attended to. They offered to put a kicker on the wall because it’s cheaper to resolve but that it’s entirely different from what I paid for when I signed my contract and the design of the house. I am very disappointed because I closed since March and now it’s September.
Midlothian, TX, on Sep 14, 2022
I liked how my sales agent Anita Howard communicated with my family and our needs.
Midlothian, on Aug 23, 2022
I was completely lied to by the Staff and builders. I paid extra for tile to go into my kitchen and bathrooms and was lied to by [name removed] that this was the correct tile and it isn’t. The tile that I ordered for the kitchen and bathrooms was paid for by me I physically wrote a check for it. The put the tile down but it was only put in the utility room. I paid for buff grout and the grout is a pink. I was charged over 1600.00 each time my closing date was changed and I requested this money before closing but I haven’t received the money as of today. My garage looks as if someone was using it as a garage to repair cars an buckets of paint splatter is still in the garage along with oil stains. I still have blue tape in this house. So no I’m not happy with this house or Grand Homes
Midlothian, TX, on Aug 29, 2022
The build took way too long to start and by time of completion the interest rate was up several points, which cost me dearly. I am a single person with a single income. Grand Homes cost me thousands of dollars in additional interest rate
Midlothian, on Feb 04, 2023
My home is barely 10 months and there are already signs of cracks on the concrete which are indications that the foundation might have issues. There is a crack on the patio and on the garage floor. [name removed] happy at all.
Midlothian, TX, on Aug 14, 2022
I did not like that builders destroyed my home in the process. Trash was left inside my walls. A lot of last minute work is coming apart.
Midlothian, on Jul 29, 2022
The warranty service has been outstanding. Above and beyond their duty......with guys like Stacy and Josh, these guys are very professional and polite. Unlike some of the upper Management folks..... If these guys Ran upper management Grand homes will be outstanding all the way to the top.
Midlothian, TX, on Jun 08, 2022
[name removed], [name removed] and [name removed] have been great to work with.
Midlothian, on Jun 20, 2022
I am still waiting on my garage handles to get installed. I moved in 1/1/22.
Midlothian, TX, on May 06, 2022
It took Grand Home much longer time to get the house ready.
Midlothian, TX, on Apr 22, 2022
Unprofessional and rude personnel throughout the company......
Midlothian, TX, on Apr 14, 2022
From contract the experience was absolutely horrible. I live in a home that was not completed the way that I chose. The first two builders were just horrible with no communication or updates until [name removed] the last builder were assigned to complete my home. [name removed] was absolutely great. He was knowledgeable. Professional and very easy to communicate with. If I had a question that he wasn’t sure about he would find the answers age within hours get back to me. [name removed] gave me updates frequently. The horrible experience that I encountered on the building of this house was before [name removed]. I ordered buff mirror and the house has pink motor just one example and I was told by the builder before [name removed] is that the house wasn’t clean it just needed to be power washed.
Midlothian, TX, on Apr 14, 2022
Initially I dislike the way my previous lot was sold to someone else in my presence while filling my form to put my deposit down.
Midlothian, TX, on Mar 09, 2022
1. The build took double the amount of time that I was told it would take when I initially went into contract. 2. My water heater does not heat the water past lukewarm, I have submitted a complaint to warranty and they cannot get a plumber who knows how to resolve the issue to help. I have to run my water 5-10 minutes so it warms up enough to shower, now I get to pay a ridiculously high water bill on a new house with a new water heater... 3. My sod was installed incorrectly, it looks like it was installed over weeds without tilling or clearing the weeds off the lot prior to sod install. There are lines of weeds growing on the edges of my sod squares across the whole yard. 4. Several areas around the house need caulk to cover cracks where wood trim pieces join, walls, tile, flooring (I did not complain just so I could move in-sad I had to settle). 5. I wish there had been more selections to choose from for building materials (tile, option to add blinds, cabinet hardware, accent lighting), landscaping options, etc.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Midlothian, TX, on Oct 29, 2022
The quality of the home is not what I expected. There are things falling apart and I’ve had to contact the warranty Department several times. I’m also upset that our builder was let go because he really tried his best to help us with closing on our house even though it was past the date that we agreed on.
Midlothian, TX, on Oct 25, 2022
[name removed] was excellent in all aspects (communication, commitment, focus, transparency, emphatic, prudent), an opportunity for improvement would be our sales person dedrick did not demonstrate represent [name removed] [name removed] appropriately. Other than that, we are still soaking the amazing experience.
Midlothian, TX, on Oct 05, 2022
I dislike the grand home loan process. ( too hectic and communication gaps) I love the sales person [name removed], all the builders especially [name removed] and [name removed].
Midlothian, TX, on Sep 14, 2022
I liked how my sales agent Anita Howard communicated with my family and our needs.
Midlothian, TX, on Aug 29, 2022
The build took way too long to start and by time of completion the interest rate was up several points, which cost me dearly. I am a single person with a single income. Grand Homes cost me thousands of dollars in additional interest rate
Midlothian, TX, on Aug 14, 2022
I did not like that builders destroyed my home in the process. Trash was left inside my walls. A lot of last minute work is coming apart.
Midlothian, TX, on Jun 08, 2022
[name removed], [name removed] and [name removed] have been great to work with.
Midlothian, TX, on May 06, 2022
It took Grand Home much longer time to get the house ready.
Midlothian, TX, on Apr 22, 2022
Unprofessional and rude personnel throughout the company......
Midlothian, TX, on Apr 14, 2022
From contract the experience was absolutely horrible. I live in a home that was not completed the way that I chose. The first two builders were just horrible with no communication or updates until [name removed] the last builder were assigned to complete my home. [name removed] was absolutely great. He was knowledgeable. Professional and very easy to communicate with. If I had a question that he wasn’t sure about he would find the answers age within hours get back to me. [name removed] gave me updates frequently. The horrible experience that I encountered on the building of this house was before [name removed]. I ordered buff mirror and the house has pink motor just one example and I was told by the builder before [name removed] is that the house wasn’t clean it just needed to be power washed.
Midlothian, TX, on Apr 14, 2022
Initially I dislike the way my previous lot was sold to someone else in my presence while filling my form to put my deposit down.
Midlothian, TX, on Mar 09, 2022
1. The build took double the amount of time that I was told it would take when I initially went into contract. 2. My water heater does not heat the water past lukewarm, I have submitted a complaint to warranty and they cannot get a plumber who knows how to resolve the issue to help. I have to run my water 5-10 minutes so it warms up enough to shower, now I get to pay a ridiculously high water bill on a new house with a new water heater... 3. My sod was installed incorrectly, it looks like it was installed over weeds without tilling or clearing the weeds off the lot prior to sod install. There are lines of weeds growing on the edges of my sod squares across the whole yard. 4. Several areas around the house need caulk to cover cracks where wood trim pieces join, walls, tile, flooring (I did not complain just so I could move in-sad I had to settle). 5. I wish there had been more selections to choose from for building materials (tile, option to add blinds, cabinet hardware, accent lighting), landscaping options, etc.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Midlothian, on Feb 03, 2023
I like that the person is trying to be helpful and attentive to our needs.
Midlothian, on Nov 05, 2022
Overall the warranty experience has been pretty good, when we've had an issue, the turn around time to fix things has been done pretty quickly.
Midlothian, on Sep 02, 2022
There’s been a wall shaking on the house since the day I closed and it hasn’t been attended to. They offered to put a kicker on the wall because it’s cheaper to resolve but that it’s entirely different from what I paid for when I signed my contract and the design of the house. I am very disappointed because I closed since March and now it’s September.
Midlothian, on Aug 23, 2022
I was completely lied to by the Staff and builders. I paid extra for tile to go into my kitchen and bathrooms and was lied to by [name removed] that this was the correct tile and it isn’t. The tile that I ordered for the kitchen and bathrooms was paid for by me I physically wrote a check for it. The put the tile down but it was only put in the utility room. I paid for buff grout and the grout is a pink. I was charged over 1600.00 each time my closing date was changed and I requested this money before closing but I haven’t received the money as of today. My garage looks as if someone was using it as a garage to repair cars an buckets of paint splatter is still in the garage along with oil stains. I still have blue tape in this house. So no I’m not happy with this house or Grand Homes
Midlothian, on Jul 29, 2022
The warranty service has been outstanding. Above and beyond their duty......with guys like Stacy and Josh, these guys are very professional and polite. Unlike some of the upper Management folks..... If these guys Ran upper management Grand homes will be outstanding all the way to the top.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Midlothian, on Apr 28, 2023
[name removed] is always available and always helpful. My problems haven’t been huge but nevertheless they needed to be addressed. [name removed] is a very professional representative for [name removed] [name removed]. I appreciate him
Midlothian, on Mar 08, 2023
[name removed] is an amazing employee, always responds when I reach out to him and ever respectful despite being older. I have not had any issues with fixing things that were not properly done by the builder. I am pleased with his services.
Midlothian, on Feb 04, 2023
My home is barely 10 months and there are already signs of cracks on the concrete which are indications that the foundation might have issues. There is a crack on the patio and on the garage floor. [name removed] happy at all.