Overall Satisfaction
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Midlothian, on Jul 10, 2024
The design and quality of the products used are just perfect
Midlothian, on Aug 05, 2024
Great job by [name removed]! I am satisfied!! Thank you
Midlothian, Tx, on Aug 28, 2024
Keeping me posted throughout the construction process
Midlothian, TX, on Mar 08, 2024
The builders did great. They communicated accordingly. The design we chose has an open shower for the master bedroom shower which we did not know about until after we had completed the design selection. Spending on window blinds after purchase is not desirable. Hot water was not working when we moved in due to bad GCFI connected to it which was not fixed until after several calls and some days after we moved in. The material used for door knobs was below expectation. Several door knobs kept becoming loose that I had to re-screw and it is still happening.
Midlothian, on Mar 14, 2024
Customer care's response is great so far. Thank you.
Midlothian, on Jun 28, 2024
Grand Homes has helped me from the beginning of purchasing my home to maintaining my home. I greatly appreciate the full and helpful service.
Midlothian, TX, on Feb 17, 2024
I love the entire building, I love all the grand home reps I met starting from [name removed], [name removed] the builder, [name removed], [name removed] etc I love the responses of the GH representatives Dislike - Grand Home should make all the upgrade clear to new home buyers to enable them decide what to choose
Midlothian, on Feb 24, 2024
[name removed] hqs been very helpful and professional. He always acts very promptly to all our requests or concerns
Midlothian, on May 24, 2024
It has been from one issue to the other with my home , poorly built from my garage leaking to my backyard flood , cracking walls it's been a mess and disappointing , the worst part is you have to call and call for anyone to attend to your issues , it has nothing to do with the warranty guy but everything to do with grandhomes. So it's going to be a no for me . My experience has been terrible
Midlothian, TX, on Nov 10, 2023
I like the professionalism [name removed] put into building my home. He was always keeping up to date with the development of the house as it was being built and was always available to answer any questions or doubts that I had. I like all the features the house has and the timeliness of completion of the house.
Midlothian, on Feb 21, 2024
A costly mistake was made in the interior of my home. Also the hardware on the door and of poor quality. Over half of them has come off In less than a year of living in the house. The ones that haven’t come off are shaky and non functional.
Midlothian, on Feb 23, 2024
I can’t give Grand Homes 10 stars, but my stars are for Mr. Stacy who has always been a phone call/ email away. He is responsive, and thoroughly explains the “why” and coordinates appointments as needed in an expeditious manner. Thank you Stacy for all you do. I know it’s not you, and you’re doing your absolute best with what’s in your control. Golden Daisy
Midlothian, TX, on Nov 08, 2023
I always like the build. I had a Grand Homes before in Plano, TX.
Midlothian, on Feb 04, 2024
[name removed] has always been quick with responses and in making sure that we were taken care of.
Midlothian, on Feb 12, 2024
The warranty service was prompt and handled professionally. However, the customer service by Buzzy and Austin was terrible. James, Stacey, Patrick, and Anita were wonderful, they saved the sale of this home.
Midlothian, on Oct 30, 2023
Easy to work with, beautiful design, exceptional warranty
Midlothian, on Dec 01, 2023
[name removed] is an amazing person, he's very passionate about his job and always available to render services...I'm please with him.
Midlothian, TX, on Oct 17, 2023
Austin and Buzzy are liars and very unprofessional. This was a terrible home buying experience. Anita and Patrick were awesome and need a raise in pay. They kept me from suing Grand Homes with there professionalism.
Midlothian, TX, on Sep 21, 2023
Some changes and upgrades I wanted couldn't be accommodated and I was rushed into closing of my home, it was good the house got done months before set date but that puts me in a tight corner to close asap
Midlothian, TX, on Jun 12, 2023
There are a few things I expect Grand Home to do, e.g., the cabinet handles, the option of satin in the paint, etc., but I'll give a thumbs up overall.
Midlothian, on Aug 31, 2023
[name removed] has come by and check on us pretty much every month since we've closed. He makes sure everything is still in good standings and just gives us great reassurance.
Midlothian, TX, on Jun 05, 2023
The builder was excellent from the beginning to the completion of our home and was very pleasant to work with and he always answered all of our questions. We would recommend [name removed] to anyone looking for a new build
Midlothian, on Jul 08, 2023
Warranty team often take their time when it comes to addressing issues. We constantly have to chase to get things done.
Midlothian, on Apr 24, 2023
[name removed] promptness in getting my issues resolved.
Midlothian, TX, on May 08, 2023
There’s a part of the living room window that wasn’t properly made. Now I can’t hang my curtains because of this mistake.
Midlothian, on Feb 24, 2023
I love the response time of the personnel who lodge our complaints. [name removed] is awesome
Midlothian, TX, on May 08, 2023
[name removed], beyond exceeded my expectations. No matter how outlandish and last minute my request were, they were always met with high quality service and a smile. We owe our amazing experience to him.
Midlothian, on Feb 24, 2023
I’ve like our warranty rep [name removed], he goes above and beyond… he’s always reachable even when on vacation he replies to msgs… everything I’ve brought up to him to be fixed get done immediately and he always stops by and checks on us
Midlothian, TX, on May 05, 2023
Purchase experience was going well until the moment we needed to do an appraisal. The home was under appraised and that caused a few delays due to the back and forth. Also, being that the house was already being built and was dropped by the previous contract, we were unable to customize as we wanted to.
Midlothian, TX, on Dec 23, 2022
The wrong color windows was installed. No one ever returns phone calls. Matt Barrett was very difficult to communicate with, he never returned any phone calls after giving me his number and ensuring he would be the person to oversee my build after the original builder was reassigned to another community. Additionally, there were punch items that were not completed until over a month after closing and the still were not properly completed. Specifically, the mortar on the porch was chipping away from the brick and when someone finally arrived to correct it, it was the wrong color. Paint is chipping in the bathroom and sheet rock has fallen from the ceiling. Water does not drain properly in the master bathroom shower. On a brighter note, Stacey in the warranty division has been very attentive and the most helpful person in the entire company.
Midlothian, TX, on Dec 07, 2022
The only thing I like was the design center, other than that everything else was horrible and the worst experience as a first-time home buyer. There were too many inconsistencies, lies, tricks, and poor customer services.
Midlothian, TX, on Oct 07, 2022
The ales person was totally unreliable nothing but sweet talks and never follow up on any issue we bring to his attention. We didn’t not receive consistent weekly communications from the original builder assigned to us but this improved later on when [name removed] was assigned. [name removed] was phenomenal
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Midlothian, Tx, on Aug 28, 2024
Keeping me posted throughout the construction process
Midlothian, TX, on Mar 08, 2024
The builders did great. They communicated accordingly. The design we chose has an open shower for the master bedroom shower which we did not know about until after we had completed the design selection. Spending on window blinds after purchase is not desirable. Hot water was not working when we moved in due to bad GCFI connected to it which was not fixed until after several calls and some days after we moved in. The material used for door knobs was below expectation. Several door knobs kept becoming loose that I had to re-screw and it is still happening.
Midlothian, TX, on Feb 17, 2024
I love the entire building, I love all the grand home reps I met starting from [name removed], [name removed] the builder, [name removed], [name removed] etc I love the responses of the GH representatives Dislike - Grand Home should make all the upgrade clear to new home buyers to enable them decide what to choose
Midlothian, TX, on Nov 10, 2023
I like the professionalism [name removed] put into building my home. He was always keeping up to date with the development of the house as it was being built and was always available to answer any questions or doubts that I had. I like all the features the house has and the timeliness of completion of the house.
Midlothian, TX, on Nov 08, 2023
I always like the build. I had a Grand Homes before in Plano, TX.
Midlothian, TX, on Oct 17, 2023
Austin and Buzzy are liars and very unprofessional. This was a terrible home buying experience. Anita and Patrick were awesome and need a raise in pay. They kept me from suing Grand Homes with there professionalism.
Midlothian, TX, on Sep 21, 2023
Some changes and upgrades I wanted couldn't be accommodated and I was rushed into closing of my home, it was good the house got done months before set date but that puts me in a tight corner to close asap
Midlothian, TX, on Jun 12, 2023
There are a few things I expect Grand Home to do, e.g., the cabinet handles, the option of satin in the paint, etc., but I'll give a thumbs up overall.
Midlothian, TX, on Jun 05, 2023
The builder was excellent from the beginning to the completion of our home and was very pleasant to work with and he always answered all of our questions. We would recommend [name removed] to anyone looking for a new build
Midlothian, TX, on May 08, 2023
There’s a part of the living room window that wasn’t properly made. Now I can’t hang my curtains because of this mistake.
Midlothian, TX, on May 08, 2023
[name removed], beyond exceeded my expectations. No matter how outlandish and last minute my request were, they were always met with high quality service and a smile. We owe our amazing experience to him.
Midlothian, TX, on May 05, 2023
Purchase experience was going well until the moment we needed to do an appraisal. The home was under appraised and that caused a few delays due to the back and forth. Also, being that the house was already being built and was dropped by the previous contract, we were unable to customize as we wanted to.
Midlothian, TX, on Dec 23, 2022
The wrong color windows was installed. No one ever returns phone calls. Matt Barrett was very difficult to communicate with, he never returned any phone calls after giving me his number and ensuring he would be the person to oversee my build after the original builder was reassigned to another community. Additionally, there were punch items that were not completed until over a month after closing and the still were not properly completed. Specifically, the mortar on the porch was chipping away from the brick and when someone finally arrived to correct it, it was the wrong color. Paint is chipping in the bathroom and sheet rock has fallen from the ceiling. Water does not drain properly in the master bathroom shower. On a brighter note, Stacey in the warranty division has been very attentive and the most helpful person in the entire company.
Midlothian, TX, on Dec 07, 2022
The only thing I like was the design center, other than that everything else was horrible and the worst experience as a first-time home buyer. There were too many inconsistencies, lies, tricks, and poor customer services.
Midlothian, TX, on Oct 07, 2022
The ales person was totally unreliable nothing but sweet talks and never follow up on any issue we bring to his attention. We didn’t not receive consistent weekly communications from the original builder assigned to us but this improved later on when [name removed] was assigned. [name removed] was phenomenal
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Midlothian, on Aug 05, 2024
Great job by [name removed]! I am satisfied!! Thank you
Midlothian, on Mar 14, 2024
Customer care's response is great so far. Thank you.
Midlothian, on Feb 24, 2024
[name removed] hqs been very helpful and professional. He always acts very promptly to all our requests or concerns
Midlothian, on Feb 23, 2024
I can’t give Grand Homes 10 stars, but my stars are for Mr. Stacy who has always been a phone call/ email away. He is responsive, and thoroughly explains the “why” and coordinates appointments as needed in an expeditious manner. Thank you Stacy for all you do. I know it’s not you, and you’re doing your absolute best with what’s in your control. Golden Daisy
Midlothian, on Feb 12, 2024
The warranty service was prompt and handled professionally. However, the customer service by Buzzy and Austin was terrible. James, Stacey, Patrick, and Anita were wonderful, they saved the sale of this home.
Midlothian, on Dec 01, 2023
[name removed] is an amazing person, he's very passionate about his job and always available to render services...I'm please with him.
Midlothian, on Aug 31, 2023
[name removed] has come by and check on us pretty much every month since we've closed. He makes sure everything is still in good standings and just gives us great reassurance.
Midlothian, on Apr 24, 2023
[name removed] promptness in getting my issues resolved.
Midlothian, on Feb 24, 2023
I love the response time of the personnel who lodge our complaints. [name removed] is awesome
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Midlothian, on Jul 10, 2024
The design and quality of the products used are just perfect
Midlothian, on Jun 28, 2024
Grand Homes has helped me from the beginning of purchasing my home to maintaining my home. I greatly appreciate the full and helpful service.
Midlothian, on May 24, 2024
It has been from one issue to the other with my home , poorly built from my garage leaking to my backyard flood , cracking walls it's been a mess and disappointing , the worst part is you have to call and call for anyone to attend to your issues , it has nothing to do with the warranty guy but everything to do with grandhomes. So it's going to be a no for me . My experience has been terrible
Midlothian, on Feb 21, 2024
A costly mistake was made in the interior of my home. Also the hardware on the door and of poor quality. Over half of them has come off In less than a year of living in the house. The ones that haven’t come off are shaky and non functional.
Midlothian, on Feb 04, 2024
[name removed] has always been quick with responses and in making sure that we were taken care of.
Midlothian, on Oct 30, 2023
Easy to work with, beautiful design, exceptional warranty
Midlothian, on Jul 08, 2023
Warranty team often take their time when it comes to addressing issues. We constantly have to chase to get things done.