Top Homebuilder Ratings & Reviews

Grand Homes

Silverleaf Estates

11 Homeowner Reviews Completed Mar 2023 - Sep 2024

Grand Homes << West

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.1

Home Personalization Experience

4.8

Construction Experience

4.6

Customer Care Experience

4.9

Home Readiness

4.2

Installation & Workmanship

4.6

Community Profile

Grand Homes logo

West: Silverleaf Estates homes

West: Silverleaf Estates homes

Convenience and executive living await you at the pristine community of Silverleaf Estates. Located just 10 minutes to Las Colinas and DFW Airport along with 20 minutes to downtown Dallas, Silverleaf Estates is the perfect place for you to work and play. Easy access to shopping, local restaurants and neighborhood parks. Nestled in the heart of DFW, Valley Ranch is known for its canals that wind through the community with casual dining and family friendly ease. Near North Lake activities. Lighted and lush landscaped trails let you stroll along the canals and enjoy canal front restaurants or taking children to the park. Silverleaf Estates is one block away from Campion Trail with access to Sam Houston Trail Park, TW Richardson Grove Park and just a short walk to Lakeside Park.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irving, on Dec 24, 2022

the structured process , dislikes , some confusion around the closing time

4.7
Verified Homeowner
Irving, TX, on Apr 28, 2023

I had no complaints.

5.0
Verified Homeowner
Irving, on Nov 29, 2023

I liked the consistent efforts of the team to ensure everything was good and in working condition for my home.

5.0
Verified Homeowner
Irving, on Dec 07, 2022

Very prompt, courteous and pleasure to work with

5.0
Verified Homeowner
Irving, TX, on Mar 04, 2023

Excellent

4.0
Verified Homeowner
Irving, on Jun 14, 2023

good communication , smooth transitions , some little unforeseen issues that could've been mitigated around closing time.

4.7
Verified Homeowner
Irving, on Mar 31, 2022

There are lots of problem in the house which we cannot see at once.

4.5
Verified Homeowner
Irving, on Mar 31, 2023

Very poor drainage and irrigation work, warranty service not able to address despite repeated requests, my foundation is being impacted by water not being drained properly from backyard

2.8
Verified Homeowner
Irving, TX, on Aug 30, 2022

Quality is not where I would like it to be.

4.5
Verified Homeowner
Irving, on Mar 26, 2020

Warranty service at Grand Homes is the worst in the industry. Takes weeks to get anything resolved. Incompetent staff with no sense of customer service and zero follow up.

2.5
Verified Homeowner
Irving, on Sep 04, 2020

World's most horrible customer service. absolutely no care for homeowners. i can't find a single homeowner who likes Grand Homes. We affectionately call them Grand Headache.

2.8
Verified Homeowner
Irving, TX, on Jul 25, 2022

We are a first time new construction home buyer. Wish we were briefed of the process and our options (for example 3% realtor commission), choice is single or double door garage etc. Inability to make minor changes after contract signing and close to closing, including very minor things like providing a safety lock in the master bath. Many issues were left for warranty in spite of bringing it up during HO1 and 2. Poor quality of material, not at all representing Grand homes. Little attention to detail. Not much of a choice of plan, just had to choose from 2. Liked the plan overall. Location beats and compensates for everything negative!

3.6
Verified Homeowner
Irving, on Jul 25, 2019

I have had bad experiences with my home warranty. Some of them have been denied although part of the construction does not comply with the standard rules

2.2
Verified Homeowner
Irving, TX, on Dec 07, 2019

[name removed] did a great job getting things done.

4.3
Verified Homeowner
Irving, on Jan 09, 2020

I have not have a good experience with Grand Homes

3.4
Verified Homeowner
Irbving, TX, on Dec 18, 2018

[name removed] was great

3.6
Verified Homeowner
Irving, on Mar 14, 2019

Well there are a few items that need to be fix I turned in the items list Sept 2018

4.7
Verified Homeowner
Irving, TX, on Oct 31, 2018

Very easy and fast service, I was getting frequent updates and never had to chase the builder or finance rep for details.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irving, TX, on Apr 28, 2023

I had no complaints.

5.0
Verified Homeowner
Irving, TX, on Mar 04, 2023

Excellent

4.0
Verified Homeowner
Irving, TX, on Aug 30, 2022

Quality is not where I would like it to be.

4.5
Verified Homeowner
Irving, TX, on Jul 25, 2022

We are a first time new construction home buyer. Wish we were briefed of the process and our options (for example 3% realtor commission), choice is single or double door garage etc. Inability to make minor changes after contract signing and close to closing, including very minor things like providing a safety lock in the master bath. Many issues were left for warranty in spite of bringing it up during HO1 and 2. Poor quality of material, not at all representing Grand homes. Little attention to detail. Not much of a choice of plan, just had to choose from 2. Liked the plan overall. Location beats and compensates for everything negative!

3.6
Verified Homeowner
Irving, TX, on Dec 07, 2019

[name removed] did a great job getting things done.

4.3
Verified Homeowner
Irbving, TX, on Dec 18, 2018

[name removed] was great

3.6
Verified Homeowner
Irving, TX, on Oct 31, 2018

Very easy and fast service, I was getting frequent updates and never had to chase the builder or finance rep for details.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irving, on Dec 24, 2022

the structured process , dislikes , some confusion around the closing time

4.7
Verified Homeowner
Irving, on Dec 07, 2022

Very prompt, courteous and pleasure to work with

5.0
Verified Homeowner
Irving, on Mar 31, 2022

There are lots of problem in the house which we cannot see at once.

4.5
Verified Homeowner
Irving, on Mar 26, 2020

Warranty service at Grand Homes is the worst in the industry. Takes weeks to get anything resolved. Incompetent staff with no sense of customer service and zero follow up.

2.5
Verified Homeowner
Irving, on Jul 25, 2019

I have had bad experiences with my home warranty. Some of them have been denied although part of the construction does not comply with the standard rules

2.2
Verified Homeowner
Irving, on Mar 14, 2019

Well there are a few items that need to be fix I turned in the items list Sept 2018

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irving, on Nov 29, 2023

I liked the consistent efforts of the team to ensure everything was good and in working condition for my home.

5.0
Verified Homeowner
Irving, on Jun 14, 2023

good communication , smooth transitions , some little unforeseen issues that could've been mitigated around closing time.

4.7
Verified Homeowner
Irving, on Mar 31, 2023

Very poor drainage and irrigation work, warranty service not able to address despite repeated requests, my foundation is being impacted by water not being drained properly from backyard

2.8
Verified Homeowner
Irving, on Sep 04, 2020

World's most horrible customer service. absolutely no care for homeowners. i can't find a single homeowner who likes Grand Homes. We affectionately call them Grand Headache.

2.8
Verified Homeowner
Irving, on Jan 09, 2020

I have not have a good experience with Grand Homes

3.4
Verified Homeowner