Top Homebuilder Ratings & Reviews

Grand Homes

Silverleaf Frisco

36 Homeowner Reviews Completed May 2023 - Sep 2024

Grand Homes << North

Overall Satisfaction

3.9
Customers' overall satisfaction
3.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

3.8

Construction Experience

3.9

Customer Care Experience

4.1

Home Readiness

3.6

Installation & Workmanship

4.0

Community Profile

Grand Homes logo
Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, Tx, on Jul 12, 2024

Our sales person [name removed] was amazing from the beginning! She was so friendly, extremely helpful and quick to respond to all our questions. She went above and beyond to help us create a beautiful home. Our builder [name removed] was equally amazing! We haven't seen a builder work so hard and late and with so much dedication towards a project! He was quick to respond to any of our questions and requests and went above and beyond to make sure our home was completed as quickly as possible.

5.0
Verified Homeowner
Frisco, on Aug 08, 2024

Cheap construction materials, Cabinets toilets and the sales folks weren’t transparent with us while they had us sign the contract

3.6
Verified Homeowner
Frisco, on Sep 03, 2024

[name removed] at you office in Frisco TX is excellent! She is very helpful and provides excellent service so far!

5.0
Verified Homeowner
Frisco, on Apr 08, 2024

[name removed] is very thorough with every request.

3.8
Verified Homeowner
Frisco, on May 06, 2024

Warranty team always come up with some story to avoid repairs. Their way they treat and understand owners should improve a lot . Their repairs r not professional and do just like for the sake of closing the tickets

0.7
Verified Homeowner
Frisco, Tx, on Jun 06, 2024

To write a detailed review on my professional experience as a homeowner it was very challenging and most difficult times to deal with how things can get fixed for me. It is understandable how this process works however, the buyer is not fully visualized until this product is been completed, if the buyer is not satisfied on the final outcome, the buyer is not asking to change the product, but it is asking to find a solution to complete the task work up to satisfactory. In my experience from minor details to most Difficult challenging times with including, but not limited to cabinet works paint details staircase, microwave not working mantle piece, not appropriate for TV improper fencing, poor quality fence, Front door problems. The granite has lots of faulty pit holes, and the builder would not have the ability to have the contractor to fix it. Two weeks after closing, we have faced bad weather in Texas. I have had severe water leak in the bathroom in the study area in the foyer. It’s been a week and we are still trying to figure it out to find the solution where the leak is coming from but rather to fix it, overall, I was not assisted for the amount of money. We have paid the Grand homes. The marketing people and the construction side builder has done their best to help. However, it was very difficult and challenging for them to finish any unsatisfied work completed by their contractors as a result. I am totally dissatisfied with the construction building and grand home itself.

4.0
Verified Homeowner
Frisco, on Nov 27, 2023

I've been extremely satisfied with the warranty service/customer care that I've received. I have been particularly pleased with all of the assistance that I've received from [name removed]. He has been very professional and has quickly helped me to resolve any issues pertaining to items covered in the warranty for my home. In fact, because of his commitment to ensure that I am completely satisfied with my new home, I have already referred two other people to Grand Homes for their next home purchase. I have informed them that Grand Homes and its representatives will apparently go the extra mile to take care of them and to make sure that they are happy with their new home. Thanks!

5.0
Verified Homeowner
Frisco, on Feb 09, 2024

Over all. Grand home is very friendly with fixing the problem. And always willing to help

3.9
Verified Homeowner
Frisco, Tx, on May 01, 2024

A lot of problems are in the home and I have addressed with the builder and they are saying I have to fix these items when they should’ve been checked first and it’s been such a hassle to complete things and they rushed us to close as well.

0.6
Verified Homeowner
Frisco, on Nov 01, 2023

[name removed] is an absolute delight to work with. He is personable, kind and takes pride in his work. I cannot say enough good things!

5.0
Verified Homeowner
Frisco, Tx, on Apr 30, 2024

[name removed] helped make sure my experience was a breeze. She went above and beyond.

5.0
Verified Homeowner
Frisco, Tx, on Apr 18, 2024

Thanks

4.7
Verified Homeowner
Frisco, Tx, on Apr 08, 2024

I dealt with [name removed] from the beginning, whom I knew from Kingswood. She was excellent and worked out the best deal with me. [name removed] was great at the design center. [name removed] took over from [name removed] after she left. [name removed] was great as well and stayed in touch and [name removed] was the builder who started. He was easy to waork with and did a good job to get the house off the gorund. [name removed] took over during framing stages and we really connected great. I work till late in the evening and I have never seen any builder work till 7:00 pm. [name removed] was at the site everyday till late and he was dedictaed to the project. He went out his way to do the best job possible with limited resources and tried to accomodate all our wishes. Exceptional person and very nice gentleman. [name removed] and I butted heads a few times but it was nothing personal. I respect him for his loyalty to the company and his stick to the rule kind of attitude. I understood where he came from. If he wouldn't do that, people would go crazy and no house can be completed in time. He is a nice gentleman as well. Christain explained the warranty stuff and its been great so far. Haven't moved in yet as getting some millwork and other custom work being done in the house.

5.0
Verified Homeowner
Frisco, TX, on Apr 06, 2024

Worked with an amazing team from the beginning to the end I want to give a huge thanks to [name removed], holt and [name removed] from making this process so easy!!

5.0
Verified Homeowner
Frisco, TX, on Mar 27, 2024

Love the experience but price too high.

5.0
Verified Homeowner
Frisco, TX, on Feb 07, 2024

I liked the overall product I felt rushed in a couple of areas- when I was trying to customize the home, I don’t think options were fully explained, and also when it came time to close, I felt rushed to close even though there were still outstanding items

4.8
Verified Homeowner
Frisco, TX, on Jan 10, 2024

Sales agent [name removed] all disliks from designer studio, timelines and mess they created at the last moment before closing

1.3
Verified Homeowner
Frisco, TX, on Oct 26, 2023

[name removed] was an incredible salesperson with impeccable communication and attention to detail. She is personable and an absolute delight. [name removed] made the process fun and exciting.

3.0
Verified Homeowner
Frisco, TX, on May 18, 2023

the whole process is happy and easy

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, Tx, on Jul 12, 2024

Our sales person [name removed] was amazing from the beginning! She was so friendly, extremely helpful and quick to respond to all our questions. She went above and beyond to help us create a beautiful home. Our builder [name removed] was equally amazing! We haven't seen a builder work so hard and late and with so much dedication towards a project! He was quick to respond to any of our questions and requests and went above and beyond to make sure our home was completed as quickly as possible.

5.0
Verified Homeowner
Frisco, Tx, on Jun 06, 2024

To write a detailed review on my professional experience as a homeowner it was very challenging and most difficult times to deal with how things can get fixed for me. It is understandable how this process works however, the buyer is not fully visualized until this product is been completed, if the buyer is not satisfied on the final outcome, the buyer is not asking to change the product, but it is asking to find a solution to complete the task work up to satisfactory. In my experience from minor details to most Difficult challenging times with including, but not limited to cabinet works paint details staircase, microwave not working mantle piece, not appropriate for TV improper fencing, poor quality fence, Front door problems. The granite has lots of faulty pit holes, and the builder would not have the ability to have the contractor to fix it. Two weeks after closing, we have faced bad weather in Texas. I have had severe water leak in the bathroom in the study area in the foyer. It’s been a week and we are still trying to figure it out to find the solution where the leak is coming from but rather to fix it, overall, I was not assisted for the amount of money. We have paid the Grand homes. The marketing people and the construction side builder has done their best to help. However, it was very difficult and challenging for them to finish any unsatisfied work completed by their contractors as a result. I am totally dissatisfied with the construction building and grand home itself.

4.0
Verified Homeowner
Frisco, Tx, on May 01, 2024

A lot of problems are in the home and I have addressed with the builder and they are saying I have to fix these items when they should’ve been checked first and it’s been such a hassle to complete things and they rushed us to close as well.

0.6
Verified Homeowner
Frisco, Tx, on Apr 30, 2024

[name removed] helped make sure my experience was a breeze. She went above and beyond.

5.0
Verified Homeowner
Frisco, Tx, on Apr 18, 2024

Thanks

4.7
Verified Homeowner
Frisco, Tx, on Apr 08, 2024

I dealt with [name removed] from the beginning, whom I knew from Kingswood. She was excellent and worked out the best deal with me. [name removed] was great at the design center. [name removed] took over from [name removed] after she left. [name removed] was great as well and stayed in touch and [name removed] was the builder who started. He was easy to waork with and did a good job to get the house off the gorund. [name removed] took over during framing stages and we really connected great. I work till late in the evening and I have never seen any builder work till 7:00 pm. [name removed] was at the site everyday till late and he was dedictaed to the project. He went out his way to do the best job possible with limited resources and tried to accomodate all our wishes. Exceptional person and very nice gentleman. [name removed] and I butted heads a few times but it was nothing personal. I respect him for his loyalty to the company and his stick to the rule kind of attitude. I understood where he came from. If he wouldn't do that, people would go crazy and no house can be completed in time. He is a nice gentleman as well. Christain explained the warranty stuff and its been great so far. Haven't moved in yet as getting some millwork and other custom work being done in the house.

5.0
Verified Homeowner
Frisco, TX, on Apr 06, 2024

Worked with an amazing team from the beginning to the end I want to give a huge thanks to [name removed], holt and [name removed] from making this process so easy!!

5.0
Verified Homeowner
Frisco, TX, on Mar 27, 2024

Love the experience but price too high.

5.0
Verified Homeowner
Frisco, TX, on Feb 07, 2024

I liked the overall product I felt rushed in a couple of areas- when I was trying to customize the home, I don’t think options were fully explained, and also when it came time to close, I felt rushed to close even though there were still outstanding items

4.8
Verified Homeowner
Frisco, TX, on Jan 10, 2024

Sales agent [name removed] all disliks from designer studio, timelines and mess they created at the last moment before closing

1.3
Verified Homeowner
Frisco, TX, on Oct 26, 2023

[name removed] was an incredible salesperson with impeccable communication and attention to detail. She is personable and an absolute delight. [name removed] made the process fun and exciting.

3.0
Verified Homeowner
Frisco, TX, on May 18, 2023

the whole process is happy and easy

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Sep 03, 2024

[name removed] at you office in Frisco TX is excellent! She is very helpful and provides excellent service so far!

5.0
Verified Homeowner
Frisco, on May 06, 2024

Warranty team always come up with some story to avoid repairs. Their way they treat and understand owners should improve a lot . Their repairs r not professional and do just like for the sake of closing the tickets

0.7
Verified Homeowner
Frisco, on Nov 27, 2023

I've been extremely satisfied with the warranty service/customer care that I've received. I have been particularly pleased with all of the assistance that I've received from [name removed]. He has been very professional and has quickly helped me to resolve any issues pertaining to items covered in the warranty for my home. In fact, because of his commitment to ensure that I am completely satisfied with my new home, I have already referred two other people to Grand Homes for their next home purchase. I have informed them that Grand Homes and its representatives will apparently go the extra mile to take care of them and to make sure that they are happy with their new home. Thanks!

5.0
Verified Homeowner
Frisco, on Nov 01, 2023

[name removed] is an absolute delight to work with. He is personable, kind and takes pride in his work. I cannot say enough good things!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Aug 08, 2024

Cheap construction materials, Cabinets toilets and the sales folks weren’t transparent with us while they had us sign the contract

3.6
Verified Homeowner
Frisco, on Apr 08, 2024

[name removed] is very thorough with every request.

3.8
Verified Homeowner
Frisco, on Feb 09, 2024

Over all. Grand home is very friendly with fixing the problem. And always willing to help

3.9
Verified Homeowner