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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Midlothian, Tx, on Jun 12, 2024
from the time that we signed the initial contract we have had MAJOR issues with the build and now the usage of this house. Personally, I am TOTALLY UNHAPPY with this house and I wish that I had followed my first mind to go with another builder. EVEN TODAY WE ARE STILL HAVING ISSUES WITH THIS HOUSE!!! SOMETHING AS SIMPLE AS A MAILBOX KEY TOOK ALMOST 3 WEEKS TO RESOLVE.
Midlothian, on Aug 19, 2024
Requests as issues are taken care by the warranty team
Midlothian, Tx, on Jun 02, 2024
We began the design of our new home by making changes to the model home. The model home did not have a brochure, so we asked for prices on proposed changes. After our sales person had multiple conversations with mid-level management to get us a price on each change, then we signed the contract while our sales person was on the phone with a mid-level manager who confirmed the overall pricing. We submitted earnest money and then found out that the pricing was inaccurate. Management came back to tell us we were getting too much house for the price after we signed the contract and submitted earnest money. We were told our contract had not been accepted by management yet. Our sales person kept track of the price of each option provided by mid-level management and received the approval on the phone for the overall price from the manager. We would never have signed the contract, provided earnest money (which included half the cost of our lot because this lot had a premium price) if we had known that management did not approve of the pricing. To be clear, we have no issue with our sales person. We believe he did his due diligence. We have issue with what we believe is the senior management culture of Grand Homes is first and the client is second. Had it not been for the continued sales person's persistence to make things right, we would have walked away from this deal and earnest money.
Midlothian, on Aug 05, 2024
My warranty rep [name removed] is awesome. He has helped me with some of the finishing touches that were left out and turned me into a happy customer
Midlothian, Tx, on Apr 30, 2024
Program manager and/or contractors hired do not meet the expectation of what I was expecting a completed product to be.
Midlothain, on Jul 16, 2024
I am writing to express my profound disappointment with the ongoing issues and the inadequate response from your warranty department regarding our home. The lack of effective communication and the poor quality of repairs have left my family and me feeling frustrated and neglected. Since the beginning, there has been a significant lack of communication regarding the status of our repairs. Basic customer service principles, such as timely follow-up and proactive updates, have been consistently absent. It is disheartening that I find myself constantly initiating contact to inquire about the progress of our issues. Moreover, the coordination between your warranty department and the repair contractors has been subpar. We have experienced instances where technicians arrive unprepared, unaware of the required tasks, resulting in incomplete and inadequate repairs. This has left us with ongoing issues that remain unresolved or only partially addressed. Our dissatisfaction extends to the overall quality of craftsmanship evident throughout our home. Since day one, we have encountered numerous defects that have yet to be adequately addressed: The trim over the small garage exhibits a significant gap that I can fit my hand into. The explanation provided by [name removed] regarding this gap being for humidity control is both unsatisfactory and perplexing. The stairs, touted as a distinguishing feature of Grand Homes, are deformed with an egg shape and wiggly rails, a far cry from the quality we expected. The French doors in our entrance have repeatedly received superficial fixes where technicians simply unscrew and re-screw the doors, despite our insistence on proper replacement due to visible damage and poor initial installation. Various areas throughout our home, including the children's retreat and living room closet, continue to exhibit uneven walls and unfinished edges, issues we have highlighted from the start. Water damage to cabinets in the second-floor bathroom, stemming from a construction-related flood, has yet to be properly addressed. Illogical placements, such as mid-wall internet connections, demonstrate a lack of foresight in design and functionality. Specific promises made by your representative [name removed] regarding trim replacements and window repairs have gone unfulfilled or only partially addressed. It is crucial to note that we are not willing to prolong these issues until the end of the year. We expect urgent attention and a clear timeline for resolving all outstanding matters promptly. I am compelled to inquire whether your CEO is aware of the persistent issues we have faced since January 24, 2024. The disparity between the expectations set and the reality of our experiences demands immediate attention and resolution. I trust that you will take immediate and comprehensive action to rectify these longstanding issues and restore our confidence in the quality and service of Grand Homes.
Midlothian, on Feb 21, 2024
[name removed] is great. He does periodic checks and follows through with anything I’ve requested for
Midlothian, Tx, on Apr 16, 2024
The customer experience from your sales team, your warranty rep was horrible. How do I have a new house with cracks in my garage and back porch? I started complaining about it from time initial construction but was completely ignored. Hopefully I do not have a foundation issue already. I was promised a gift by the sales rep which my husband and I took time to select what we wanted and till this moment we have received nothing. I asked the sales rep and all I heard was let me check on it and nothing further.
Midlothain, TX, on Feb 29, 2024
While the sales process was indeed commendable, I regret to inform you that the construction phase and subsequent quality of the home have left much to be desired. These issues have caused considerable distress for my family and me, hindering our ability to fully enjoy and settle into our new home. Firstly, I want to acknowledge that I appreciate the efforts of Manager [name removed] in addressing some of the issues we have encountered. However, it is essential to emphasize that these efforts do not alleviate the overall dissatisfaction stemming from the numerous quality-related issues we have encountered since our move-in. Outlined below are some of the key concerns we have identified: Poor quality paint usage observed in various areas, notably the bathroom and kitchen cabinets. Trim work exhibits numerous imperfections, including irregular angles and excessive caulking. Placement of light switches is unconventional and inconsistent with standard practices. Microwave trim falls off with minimal pressure. Paint residue present on quartz surfaces in the bathrooms, indicating inadequate preparation. Inconsistencies in wall paint application, resulting in visible discrepancies in color. Suboptimal installation of the sprinkler system, with heads protruding above ground and malfunctioning in certain areas. Poor quality paint application on window trims, exhibiting stickiness and apparent discoloration. Numerous unsightly holes surrounding light fixture covers. These issues not only detract from the aesthetic appeal of the home but also raise concerns about the overall craftsmanship and attention to detail during the construction process. As homeowners, we expect and deserve a level of quality that reflects the significant investment made in purchasing a property. I understand that many of these issues may not have been readily apparent during the initial inspections. However, it appears that the individuals responsible for the inspections may have lacked attention to detail. When discussing Grand Homes with others, the first thing that often comes to mind is the perception of luxury and elegance, particularly regarding the impressive staircase design. Unfortunately, the oval shape of our staircase appears uneven, prompting uncertainty as to whether it was intended to be an oval or a perfect circle. Nonetheless, the irregularity detracts from the overall aesthetic appeal of the home. "[name removed] is currently addressing some of the issues mentioned, although it's worth noting that the uneven oval or circular shape of our staircase may be challenging to rectify. Given its impact on the overall aesthetics, I urge the VP to personally inspect this matter, as it is unsatisfactory. Additionally, I incurred an unexpected expense to relocate a vent on the wall, which was erroneously placed on the fireplace wall, hindering our plans for a wall tiling project. During the final walk-through, we identified numerous issues marked with blue tape, with assurances that they would be resolved post-closure. Regrettably, upon moving in, we discovered several unresolved items still marked with blue tape throughout the house. While there are further issues I could detail, I fear exceeding the limitations of this communication. Nevertheless, I trust that these concerns will be addressed promptly and comprehensively to ensure our satisfaction as valued homeowners.
Midlothian, TX, on Feb 01, 2024
T J , [name removed] and [name removed] were excellent. They have great follow up and are very responsive. I appreciate the trust they have built-up through excellence and integrity.
Midlothian, TX, on Jan 31, 2024
Most of the commitments met. I was disappointed by the necessity to undertake a task that should have been resolved, or at the very least communicated by [name removed], [name removed], and/or [name removed], Chicago Title. No reason for the buyer to go through the number of steps to resolute the address when it was a simple email that warranted follow with [name removed]. This behavior fell short of professional standards and failed to uphold the reputation of the Grand Homes brand. Regardless of the why, everyones mindset should be to protect the brand, sell homes, and satisfy your customers.
Midlothian, TX, on Jan 07, 2024
I would like to speak with an owner at this point. The salesperson was fine. The design center didn’t have the standard sheet for our community although the appointment was set and they knew we’d be coming to make selections. Someone allowed your window vendor to install scratched windows and not review them prior to closing. Every single window in our home is scratched to some (major) extent. It does not make sense that no one caught it before we closed. During the warranty walk-through we pointed it out (we have text and pictures with time stamps) and were assured the windows would be fixed or replaced. Come to find out after attempting to clean them on our own, the scratches are internal. You can see scratches on EVERY SINGLE WINDOW in our home. The builder was aware and the warranty rep was aware of the issue prior to closing and we were assured the “window guy” would be coming before Nov. 30th. Why did we (the buyer) have to find the scratches and why 30+ days later is Grand Homes okay with the fact that our $500,000+ home is filled with poor craftsmanship? I cannot express our disappointment and frustration at this point.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Midlothian, Tx, on Jun 12, 2024
from the time that we signed the initial contract we have had MAJOR issues with the build and now the usage of this house. Personally, I am TOTALLY UNHAPPY with this house and I wish that I had followed my first mind to go with another builder. EVEN TODAY WE ARE STILL HAVING ISSUES WITH THIS HOUSE!!! SOMETHING AS SIMPLE AS A MAILBOX KEY TOOK ALMOST 3 WEEKS TO RESOLVE.
Midlothian, Tx, on Jun 02, 2024
We began the design of our new home by making changes to the model home. The model home did not have a brochure, so we asked for prices on proposed changes. After our sales person had multiple conversations with mid-level management to get us a price on each change, then we signed the contract while our sales person was on the phone with a mid-level manager who confirmed the overall pricing. We submitted earnest money and then found out that the pricing was inaccurate. Management came back to tell us we were getting too much house for the price after we signed the contract and submitted earnest money. We were told our contract had not been accepted by management yet. Our sales person kept track of the price of each option provided by mid-level management and received the approval on the phone for the overall price from the manager. We would never have signed the contract, provided earnest money (which included half the cost of our lot because this lot had a premium price) if we had known that management did not approve of the pricing. To be clear, we have no issue with our sales person. We believe he did his due diligence. We have issue with what we believe is the senior management culture of Grand Homes is first and the client is second. Had it not been for the continued sales person's persistence to make things right, we would have walked away from this deal and earnest money.
Midlothian, Tx, on Apr 30, 2024
Program manager and/or contractors hired do not meet the expectation of what I was expecting a completed product to be.
Midlothian, Tx, on Apr 16, 2024
The customer experience from your sales team, your warranty rep was horrible. How do I have a new house with cracks in my garage and back porch? I started complaining about it from time initial construction but was completely ignored. Hopefully I do not have a foundation issue already. I was promised a gift by the sales rep which my husband and I took time to select what we wanted and till this moment we have received nothing. I asked the sales rep and all I heard was let me check on it and nothing further.
Midlothain, TX, on Feb 29, 2024
While the sales process was indeed commendable, I regret to inform you that the construction phase and subsequent quality of the home have left much to be desired. These issues have caused considerable distress for my family and me, hindering our ability to fully enjoy and settle into our new home. Firstly, I want to acknowledge that I appreciate the efforts of Manager [name removed] in addressing some of the issues we have encountered. However, it is essential to emphasize that these efforts do not alleviate the overall dissatisfaction stemming from the numerous quality-related issues we have encountered since our move-in. Outlined below are some of the key concerns we have identified: Poor quality paint usage observed in various areas, notably the bathroom and kitchen cabinets. Trim work exhibits numerous imperfections, including irregular angles and excessive caulking. Placement of light switches is unconventional and inconsistent with standard practices. Microwave trim falls off with minimal pressure. Paint residue present on quartz surfaces in the bathrooms, indicating inadequate preparation. Inconsistencies in wall paint application, resulting in visible discrepancies in color. Suboptimal installation of the sprinkler system, with heads protruding above ground and malfunctioning in certain areas. Poor quality paint application on window trims, exhibiting stickiness and apparent discoloration. Numerous unsightly holes surrounding light fixture covers. These issues not only detract from the aesthetic appeal of the home but also raise concerns about the overall craftsmanship and attention to detail during the construction process. As homeowners, we expect and deserve a level of quality that reflects the significant investment made in purchasing a property. I understand that many of these issues may not have been readily apparent during the initial inspections. However, it appears that the individuals responsible for the inspections may have lacked attention to detail. When discussing Grand Homes with others, the first thing that often comes to mind is the perception of luxury and elegance, particularly regarding the impressive staircase design. Unfortunately, the oval shape of our staircase appears uneven, prompting uncertainty as to whether it was intended to be an oval or a perfect circle. Nonetheless, the irregularity detracts from the overall aesthetic appeal of the home. "[name removed] is currently addressing some of the issues mentioned, although it's worth noting that the uneven oval or circular shape of our staircase may be challenging to rectify. Given its impact on the overall aesthetics, I urge the VP to personally inspect this matter, as it is unsatisfactory. Additionally, I incurred an unexpected expense to relocate a vent on the wall, which was erroneously placed on the fireplace wall, hindering our plans for a wall tiling project. During the final walk-through, we identified numerous issues marked with blue tape, with assurances that they would be resolved post-closure. Regrettably, upon moving in, we discovered several unresolved items still marked with blue tape throughout the house. While there are further issues I could detail, I fear exceeding the limitations of this communication. Nevertheless, I trust that these concerns will be addressed promptly and comprehensively to ensure our satisfaction as valued homeowners.
Midlothian, TX, on Feb 01, 2024
T J , [name removed] and [name removed] were excellent. They have great follow up and are very responsive. I appreciate the trust they have built-up through excellence and integrity.
Midlothian, TX, on Jan 31, 2024
Most of the commitments met. I was disappointed by the necessity to undertake a task that should have been resolved, or at the very least communicated by [name removed], [name removed], and/or [name removed], Chicago Title. No reason for the buyer to go through the number of steps to resolute the address when it was a simple email that warranted follow with [name removed]. This behavior fell short of professional standards and failed to uphold the reputation of the Grand Homes brand. Regardless of the why, everyones mindset should be to protect the brand, sell homes, and satisfy your customers.
Midlothian, TX, on Jan 07, 2024
I would like to speak with an owner at this point. The salesperson was fine. The design center didn’t have the standard sheet for our community although the appointment was set and they knew we’d be coming to make selections. Someone allowed your window vendor to install scratched windows and not review them prior to closing. Every single window in our home is scratched to some (major) extent. It does not make sense that no one caught it before we closed. During the warranty walk-through we pointed it out (we have text and pictures with time stamps) and were assured the windows would be fixed or replaced. Come to find out after attempting to clean them on our own, the scratches are internal. You can see scratches on EVERY SINGLE WINDOW in our home. The builder was aware and the warranty rep was aware of the issue prior to closing and we were assured the “window guy” would be coming before Nov. 30th. Why did we (the buyer) have to find the scratches and why 30+ days later is Grand Homes okay with the fact that our $500,000+ home is filled with poor craftsmanship? I cannot express our disappointment and frustration at this point.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Midlothian, on Aug 19, 2024
Requests as issues are taken care by the warranty team
Midlothian, on Aug 05, 2024
My warranty rep [name removed] is awesome. He has helped me with some of the finishing touches that were left out and turned me into a happy customer
Midlothain, on Jul 16, 2024
I am writing to express my profound disappointment with the ongoing issues and the inadequate response from your warranty department regarding our home. The lack of effective communication and the poor quality of repairs have left my family and me feeling frustrated and neglected. Since the beginning, there has been a significant lack of communication regarding the status of our repairs. Basic customer service principles, such as timely follow-up and proactive updates, have been consistently absent. It is disheartening that I find myself constantly initiating contact to inquire about the progress of our issues. Moreover, the coordination between your warranty department and the repair contractors has been subpar. We have experienced instances where technicians arrive unprepared, unaware of the required tasks, resulting in incomplete and inadequate repairs. This has left us with ongoing issues that remain unresolved or only partially addressed. Our dissatisfaction extends to the overall quality of craftsmanship evident throughout our home. Since day one, we have encountered numerous defects that have yet to be adequately addressed: The trim over the small garage exhibits a significant gap that I can fit my hand into. The explanation provided by [name removed] regarding this gap being for humidity control is both unsatisfactory and perplexing. The stairs, touted as a distinguishing feature of Grand Homes, are deformed with an egg shape and wiggly rails, a far cry from the quality we expected. The French doors in our entrance have repeatedly received superficial fixes where technicians simply unscrew and re-screw the doors, despite our insistence on proper replacement due to visible damage and poor initial installation. Various areas throughout our home, including the children's retreat and living room closet, continue to exhibit uneven walls and unfinished edges, issues we have highlighted from the start. Water damage to cabinets in the second-floor bathroom, stemming from a construction-related flood, has yet to be properly addressed. Illogical placements, such as mid-wall internet connections, demonstrate a lack of foresight in design and functionality. Specific promises made by your representative [name removed] regarding trim replacements and window repairs have gone unfulfilled or only partially addressed. It is crucial to note that we are not willing to prolong these issues until the end of the year. We expect urgent attention and a clear timeline for resolving all outstanding matters promptly. I am compelled to inquire whether your CEO is aware of the persistent issues we have faced since January 24, 2024. The disparity between the expectations set and the reality of our experiences demands immediate attention and resolution. I trust that you will take immediate and comprehensive action to rectify these longstanding issues and restore our confidence in the quality and service of Grand Homes.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
There are no homeowner comments for this time period yet