Overall Satisfaction
Community Profile
Red Canyon Ranch features scenic views, rolling hills, a playground, and peaceful walking trails surrounded by Norman's unique landscape. Residents of Red Canyon Ranch love our convenient location on Tecumseh Road that will get them to the University of Oklahoma, I-35, Tinker Air Force Base and to shopping and dining areas in no time!
Ranked by CNN's Money Magazine as the sixth best small city within the United States, Norman hosts many arts and culture events sponsored by the University of Oklahoma, including music centers, theaters, and one of the largest French Impressionist painting collections in the United States at the Fred Jones, Jr. Museum of Art. The Sam Noble Museum of Natural History has one of the largest and most important Paleozoic exhibits in existence. The University of Oklahoma is also home to many collegiate sporting events, including the Oklahoma Sooners football, softball, basketball, and gymnastics teams. Visitors pour in and boost the local economy on game days, and come to visit the weekend concert series like the Norman Musical Festival.
We are proud to build in several other Norman communities, including Little River Trails, Greenleaf Trails, and Trail Woods. Stop by our Red Canyon Ranch model home today, at 3713 Black Mesa Road, Norman, Oklahoma 73071.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Norman, on Jul 03, 2024
We love it all: our home, the Ideal people, the Ideal customer service, the list goes on and on!
Norman, OK, on Aug 01, 2024
Overall my wife and I really liked the people we worked with along the way, from contract to move in. The issues that were found as we were moving on, our builder [name removed] and QA [name removed] have done a fantastic job making sure that this issues have been addressed, and fixed. The biggest dislike that my wife and I had was the design center itself. The options provided to us were lack luster, and didn’t really hold up to the vision that we in mind for our home.
Norman, on Aug 02, 2024
We have had some minor bathroom fixture issues. Toilet handles coming off and leaking showerhead.
Norman, on Jan 22, 2024
Like: [name removed], friendly staff, responsiveness. Dislike: Minor issues in the building process: wood frame quality, missing electric outlet, electric box in the backyard after informing we didn't want it, delayed completion time, and the light bulbs wear out too quickly (in less than a year more than 10 light bulbs are broken).
Norman, OK, on Apr 29, 2024
Because of a water leak under the sink, .we have had challenges with the island and flooring. In spite of the challenges, I'm very satisfied with your company's response
Norman, on May 01, 2024
Warranty service has been great and meets all repair or corrective actions requests in a timely manner. [name removed] is great and very good at keeping us informed of repairs.
Norman, OK, on Dec 05, 2023
Dealing with City Wide was a pain. Instead of telling us up front exactly what they wanted, they kept coming back to us over and over again with more and more requests for information. I would not deal with them again.
Norman, on Jan 13, 2024
I like the house but I don’t like the way the ideal homes isn’t standing up to its promises to me for fixing the issues.
Norman, on Mar 02, 2024
I'm still waiting for someone to come and fix a few minor deficiencies we have found inside the home, thank you.
Norman, OK, on Sep 30, 2023
We did our own research to find our home, and worked strictly with the Ideal home team and Citywide Mortgage. Everyone was great to work with. Our home needed finishing touches, however; working with [name removed] everything was taken car of quickly and professionally. We love our home so much we don't ever plan to leave it.
Norman, on Jan 04, 2024
There were a lot of issues with the quality of the home over the first year. Some repairs took 6+ months
Norman, on Feb 14, 2024
We had a meeting in Noverber and provided a list of items needing work. To date that list is about 50% complete.
Norman, OK, on Jul 16, 2023
waiting for things to be fixed has been long... most things have been attended to quickly and professionally
Norman, on Dec 30, 2023
Any issues that came up were taken care of in a timely manner!
Norman, on Jan 25, 2024
I love the beautiful layout and custom colors etc. I did notice after moving in there was glue on some of the wood floors, caulking that had separated from the bathroom floor or kitchen ceiling, some excess caulking on the window mantle etc.
Norman, OK, on Jul 08, 2023
i hate the red clay everywhere. hard to keep everything clean.
Norman, on Nov 01, 2023
Nothing so far negative. Grass had allot of weeds and needed attention but I’ll get it done
Norman, on Nov 12, 2023
Great customer service. Wonderful quality of products/home.
Norman, OK, on Jun 21, 2023
3 plumbing backups in the first 3 weeks of living in the house. On the third visit with the plumbers, it was determined there was a damaged line.
Norman, on Aug 19, 2023
I am not satisfied with customer service because it takes a long time to complete the issues.
Norman, on Oct 06, 2023
Home is well designed and seems well build. I feel more attention to drainage in the yard and surrounding properties could have been looked at.
Norman, OK, on May 07, 2023
We had an unexpected delay with the buyers of our home during the process of buying this home. Although, ultimately the process was on time, Ideal Homes were very patient and understanding.
Norman, on Jun 05, 2023
Warranty has not been responsive if we ask any questions about the lawn
Norman, on Sep 15, 2023
Overall the home we ended up with is very nice. We had extreme delays on the first home we were to buy and ended up with this one instead. Just some inattention to detail in this home and slow response on getting things fixed. But the folks we have dealt with have been very nice.
Norman, OK, on Apr 28, 2023
I liked the design but there was some issues that didn’t fixed before I moved in.
Norman, on May 30, 2023
Nothing. It has been great! The only dissatisfaction we had/have is the tile in the front bathroom. It is meant to look dirty/distressed; however, we thought was was dirt/debris from construction.
Norman, on Dec 31, 2022
I do not have a direct complaint. We just recently met with the warranty team, and have not received any calls to schedule the requested repairs.
Norman, OK, on Feb 25, 2023
We switched houses due to the timeline shifting; however, the house we switched to took longer than the original (not what was told to us). In the end, we love our home!
Norman, on May 31, 2023
Overall, my experience has been great. My major complaint is the grass area on the east side of the house next to the retaining wall. That area never dries out and even after a light amount of rain, there is standing water.
Norman, on Jul 03, 2021
When moved in still had a number of blue tape that needed to get fixed inside the house, garage and fence. The shutter fell off within 2 months of living there. Took over 4 months to get resolved. The window part broke around the same time and took about 3 months to get resolved. Tape from the seam of the drywall was coming off in the master bedroom as well. Also, the workers in the area are not friendly to the neighborhood. Leave trash around all over and blows into yards, play loud music early in the morning and park cars so it is difficult to get out of your drive way
Norman, OK, on Feb 04, 2023
Much mis information and very extended timelines.
Norman, on Dec 10, 2021
Take long time to fix the small problems after closing.
Norman, OK, on Nov 26, 2022
Delays on the original house we were going to purchase and lack of communication
Norman, on Nov 20, 2021
They have done their best to fix everything to my satisfaction. With exception of still needing one window replaced and has been almost 6 months.
Norman, OK, on Oct 29, 2022
took to long to complete the house. There are completed homes still for sale that were completed before ours.
Norman, on Oct 01, 2021
Warranty repairs are taking longer then usually and there are more issues happen then prior builds.
Norman, OK, on Aug 31, 2022
Overall, the whole process was very nice. [name removed] was a pleasure to work with and stayed in contact with us throughout the entire build process.
Norman, OK, on Sep 20, 2021
The length of time it took to get in. We understand that many items were backordered etc. But it seemed at times our completion was not a priority as house that were not only started after ours but also expected to close way after ours were moving much faster than ours. Its was frustrating waiting on things like painting "because the painters had other jobs", which were houses right next to ours. There were a lot of things like that. [name removed] was amazing. He was very thoughtful and stayed in touch continually through the whole process. We appreciated him very much.
Norman, on Sep 24, 2021
Ideal follows up and meets every commitment in fixing any issues with our home
Norman, OK, on Aug 08, 2021
This dislike is about my other home that I purchased 2 yrs ago and things are falling apart. My other house is 103 Sonora Ln, [name removed]. 73069. ( built by Ideal homes). I am not sure how things will turn out in this house. My suggestion is to ask these questions after one yr of use.
Norman, on Aug 22, 2021
There have been several issues, to discuss further give us a call XXX-XXX-XXXX
Norman, on Jan 31, 2021
Poor response time. Been waiting since before thanksgiving for the shutter on the house to be fixed since it was not anchored into the brick and the brick is cracked now. Just a week ago the. Inside window finally got fixed but still waiting for a part to be ordered since it cracked
Norman, OK, on Jul 27, 2021
Timeline issues was originally told 6-9 months ended up 13 months
Norman, OK, on May 31, 2021
Time for quotes on customs took longer than needed. But the on-site foreman did an excellent job on customer care regardless of the problems with material shortage and trades misshapes.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Norman, OK, on Aug 01, 2024
Overall my wife and I really liked the people we worked with along the way, from contract to move in. The issues that were found as we were moving on, our builder [name removed] and QA [name removed] have done a fantastic job making sure that this issues have been addressed, and fixed. The biggest dislike that my wife and I had was the design center itself. The options provided to us were lack luster, and didn’t really hold up to the vision that we in mind for our home.
Norman, OK, on Apr 29, 2024
Because of a water leak under the sink, .we have had challenges with the island and flooring. In spite of the challenges, I'm very satisfied with your company's response
Norman, OK, on Dec 05, 2023
Dealing with City Wide was a pain. Instead of telling us up front exactly what they wanted, they kept coming back to us over and over again with more and more requests for information. I would not deal with them again.
Norman, OK, on Sep 30, 2023
We did our own research to find our home, and worked strictly with the Ideal home team and Citywide Mortgage. Everyone was great to work with. Our home needed finishing touches, however; working with [name removed] everything was taken car of quickly and professionally. We love our home so much we don't ever plan to leave it.
Norman, OK, on Jul 16, 2023
waiting for things to be fixed has been long... most things have been attended to quickly and professionally
Norman, OK, on Jul 08, 2023
i hate the red clay everywhere. hard to keep everything clean.
Norman, OK, on Jun 21, 2023
3 plumbing backups in the first 3 weeks of living in the house. On the third visit with the plumbers, it was determined there was a damaged line.
Norman, OK, on May 07, 2023
We had an unexpected delay with the buyers of our home during the process of buying this home. Although, ultimately the process was on time, Ideal Homes were very patient and understanding.
Norman, OK, on Apr 28, 2023
I liked the design but there was some issues that didn’t fixed before I moved in.
Norman, OK, on Feb 25, 2023
We switched houses due to the timeline shifting; however, the house we switched to took longer than the original (not what was told to us). In the end, we love our home!
Norman, OK, on Feb 04, 2023
Much mis information and very extended timelines.
Norman, OK, on Nov 26, 2022
Delays on the original house we were going to purchase and lack of communication
Norman, OK, on Oct 29, 2022
took to long to complete the house. There are completed homes still for sale that were completed before ours.
Norman, OK, on Aug 31, 2022
Overall, the whole process was very nice. [name removed] was a pleasure to work with and stayed in contact with us throughout the entire build process.
Norman, OK, on Sep 20, 2021
The length of time it took to get in. We understand that many items were backordered etc. But it seemed at times our completion was not a priority as house that were not only started after ours but also expected to close way after ours were moving much faster than ours. Its was frustrating waiting on things like painting "because the painters had other jobs", which were houses right next to ours. There were a lot of things like that. [name removed] was amazing. He was very thoughtful and stayed in touch continually through the whole process. We appreciated him very much.
Norman, OK, on Aug 08, 2021
This dislike is about my other home that I purchased 2 yrs ago and things are falling apart. My other house is 103 Sonora Ln, [name removed]. 73069. ( built by Ideal homes). I am not sure how things will turn out in this house. My suggestion is to ask these questions after one yr of use.
Norman, OK, on Jul 27, 2021
Timeline issues was originally told 6-9 months ended up 13 months
Norman, OK, on May 31, 2021
Time for quotes on customs took longer than needed. But the on-site foreman did an excellent job on customer care regardless of the problems with material shortage and trades misshapes.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Norman, on Aug 02, 2024
We have had some minor bathroom fixture issues. Toilet handles coming off and leaking showerhead.
Norman, on May 01, 2024
Warranty service has been great and meets all repair or corrective actions requests in a timely manner. [name removed] is great and very good at keeping us informed of repairs.
Norman, on Mar 02, 2024
I'm still waiting for someone to come and fix a few minor deficiencies we have found inside the home, thank you.
Norman, on Feb 14, 2024
We had a meeting in Noverber and provided a list of items needing work. To date that list is about 50% complete.
Norman, on Jan 25, 2024
I love the beautiful layout and custom colors etc. I did notice after moving in there was glue on some of the wood floors, caulking that had separated from the bathroom floor or kitchen ceiling, some excess caulking on the window mantle etc.
Norman, on Nov 01, 2023
Nothing so far negative. Grass had allot of weeds and needed attention but I’ll get it done
Norman, on Aug 19, 2023
I am not satisfied with customer service because it takes a long time to complete the issues.
Norman, on Jun 05, 2023
Warranty has not been responsive if we ask any questions about the lawn
Norman, on May 30, 2023
Nothing. It has been great! The only dissatisfaction we had/have is the tile in the front bathroom. It is meant to look dirty/distressed; however, we thought was was dirt/debris from construction.
Norman, on Dec 31, 2022
I do not have a direct complaint. We just recently met with the warranty team, and have not received any calls to schedule the requested repairs.
Norman, on Dec 10, 2021
Take long time to fix the small problems after closing.
Norman, on Nov 20, 2021
They have done their best to fix everything to my satisfaction. With exception of still needing one window replaced and has been almost 6 months.
Norman, on Oct 01, 2021
Warranty repairs are taking longer then usually and there are more issues happen then prior builds.
Norman, on Sep 24, 2021
Ideal follows up and meets every commitment in fixing any issues with our home
Norman, on Aug 22, 2021
There have been several issues, to discuss further give us a call XXX-XXX-XXXX
Norman, on Jan 31, 2021
Poor response time. Been waiting since before thanksgiving for the shutter on the house to be fixed since it was not anchored into the brick and the brick is cracked now. Just a week ago the. Inside window finally got fixed but still waiting for a part to be ordered since it cracked
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Norman, on Jul 03, 2024
We love it all: our home, the Ideal people, the Ideal customer service, the list goes on and on!
Norman, on Jan 22, 2024
Like: [name removed], friendly staff, responsiveness. Dislike: Minor issues in the building process: wood frame quality, missing electric outlet, electric box in the backyard after informing we didn't want it, delayed completion time, and the light bulbs wear out too quickly (in less than a year more than 10 light bulbs are broken).
Norman, on Jan 13, 2024
I like the house but I don’t like the way the ideal homes isn’t standing up to its promises to me for fixing the issues.
Norman, on Jan 04, 2024
There were a lot of issues with the quality of the home over the first year. Some repairs took 6+ months
Norman, on Dec 30, 2023
Any issues that came up were taken care of in a timely manner!
Norman, on Nov 12, 2023
Great customer service. Wonderful quality of products/home.
Norman, on Oct 06, 2023
Home is well designed and seems well build. I feel more attention to drainage in the yard and surrounding properties could have been looked at.
Norman, on Sep 15, 2023
Overall the home we ended up with is very nice. We had extreme delays on the first home we were to buy and ended up with this one instead. Just some inattention to detail in this home and slow response on getting things fixed. But the folks we have dealt with have been very nice.
Norman, on May 31, 2023
Overall, my experience has been great. My major complaint is the grass area on the east side of the house next to the retaining wall. That area never dries out and even after a light amount of rain, there is standing water.
Norman, on Jul 03, 2021
When moved in still had a number of blue tape that needed to get fixed inside the house, garage and fence. The shutter fell off within 2 months of living there. Took over 4 months to get resolved. The window part broke around the same time and took about 3 months to get resolved. Tape from the seam of the drywall was coming off in the master bedroom as well. Also, the workers in the area are not friendly to the neighborhood. Leave trash around all over and blows into yards, play loud music early in the morning and park cars so it is difficult to get out of your drive way