Overall Satisfaction
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Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Fontana, on May 20, 2025
[name removed] from [name removed] homes was not easy or enjoyable to work with when trying to qualify for the mortgage. He even went as far as saying it seems that something “shady” is going on here when referring to my tax returns. Eventually we worked with our own lenders instead and got qualified instantly. It’s a cheap shot that someone gives away the right to work with their own agent when signing the iPad in the sales office - no one mentions this. My fault for not reading the “fine print” but realistically you know no one reads this since they’re just positioning it as a sign in formality to report who walked in and out of the office. The quality of the homes are terrible. It’s clear to me now we paid top dollar for very poorly made homes which constantly require maintenance issues every single month. From cheap paint that gets marks on it even if you rub against it lightly, to poorly installed fittings, AC vents, cheap hinges, you name it. Feel scammed for paying $1M for this cheap level interior - [name removed] clearly have cut corners and made a ton of money doing so. The only saving grace is that you have [name removed] who runs a great maintenance and experience operation which means that problems get dealt with quickly. But that doesn’t take away the fact that there are constant problems. The sales agents were also unpalatable. Moody, not proactive, unambitious, unhelpful, slow, and all with attitude. [name removed] was decent to be fair, although we had the displeasure of working with [name removed] which was the worst “agent” experience I’ve had throughout my modest portfolio of properties. I’ve already written a review about her one month after moving in, so I won’t go too hard on her again. [name removed] is the best by far.
Fontana, CA, on May 28, 2025
Loved every step of it. Starting with the attentiveness of [name removed] at the sales office to [name removed] for the thorough new home walkthrough to the quickness and effectiveness of the technicians fixing minor problems after move in.
Fontana, on Jun 11, 2025
We love the after-service customer service. How quick in response and how attentive to all the details.
Fontana, on Apr 14, 2025
I like the personnel who helps us anytime we request a job repair. I have many dislikes about the house on how they built it. Especially the quality of paint they used, the master shower room is too small; don't like the shower door, master restroom has no exhaust fan, and the major dislike is my backyard sidewall; the foundation is visible.
Fontana, CA, on Apr 22, 2025
I am specially impressed with the services from [name removed] and [name removed] whom went above and beyond to help, they are super responsive and taking care of all my concerns.
Fontana, on May 20, 2025
It has been an absolute pleasure working with [name removed] Homes throughout the entire homebuying process. From the initial purchase to settling into our new home, everything has been smooth and well-managed.
Fontana, CA, on Jan 31, 2025
They did a good job communication and keeping us updated with the progress of the home.
Fontana, on Mar 31, 2025
Like: I like [name removed], the customer care representative, very easy to talk with and very understanding on the home problems Dislike: for a residence bought at nearly a million dollars, it should not have had the problems we have encountered so far, such as paint peeling, smoke alarm batteries going out, etc…
Fontana, on Apr 11, 2025
I like that they are so responsive and get the cook fird
Fontana, CA, on Nov 20, 2024
The whole experience with the “agents” was painful and unpalatable. We’re investors who have multiple homes across California and internationally, and these were the least friendly, enthusiastic, resourceful and helpful agents we have ever had the displeasure of working with. We worked predominantly with [name removed] - from the beginning we were the ones chasing her for every little thing, and found it difficult to get through to her and get answers to pertinent questions in a timely manner. Had we known that we were signing our rights away to working with our own agent when signing in the sales office on the iPad - then we absolutely would have used our own agent. We came in asking for a Goldenpeak, to which we were told there was a long waiting list and there was only one on sale at the time for a quick move in - little did we know there were actually 4 available, and we also weren’t educated properly on all the different style varieties the houses come in - not simply just the plan number, but the actual aesthetic style too. Poorly handled by [name removed] again, who could have done a much better job at truly educating the customer on all the options available for a much better fit for our wants and needs. The last 2 days of escrow was an absolute nightmare with her and [name removed]’s boss (whose name we still don’t know as they manage to lurk in the shadows). [name removed] used a ton of fear mongering towards my wife and myself in the last 2 days of escrow, to portray how she felt about our lenders, and about how we wouldn’t be closing on our expected close date. At this stage, my wife and I got very anxious because we had been planning as best as possible for the closing date agreed with [name removed] and had vendors arranged for a next day move in - and when expressing this feeling of anxiety, [name removed] could care less - monotone, dismissive, and almost sarcastic. The amount of fear mongering phone calls with her in the last day of escrow got so bad I had to pushback and verbally make it a point that “we were trying to stay positive” of our closing that day to which she replied “I’m just being realistic”. We have worked with many agents before, but honestly no one as lackluster, disappointing and as much as an operational bottleneck as her. To make things worse, our lenders explained how they were very able to provide all docs necessary to close on our agreed closing date, but [name removed]’s boss was pushing back a lot - and refused to speak with us so we could understand her side of things - typical! Well - despite the toxicity of the day, we actually closed! That was the good part. Aside from [name removed], I’m personally not sure how this sales model works for the business or the clients: agents who all share commission, so neither of them have to insist on higher standards and go above and beyond - which clearly showed in our experience. They know the homes will sell themselves so they don’t really have to try. Honorable mentions: [name removed] was decent, nice guy and was helpful when we interacted with him. Absolute diamond: [name removed]. [name removed] is a pro, she has the best customer service, insists on higher standards, understands relationship building, and gives the feeling of genuine care for her customers. We love [name removed]’s work ethic, resolve and pro-active approach - can’t imagine hie she maintains that level given the amount of residents here but just goes to show - it CAN be done.
Fontana, on Mar 31, 2025
Like the most was working with [name removed] and how she’s quickly responded and addressed our concerns
Fontana, CA, on Nov 11, 2024
[name removed] is extraordinary! The knowledge that she inferred about the new home was thorough and filled with a lot of useful information. I couldn't attend the walkthrough due to work but she encouraged my wife to record while she went through the home and I learned a lot by watching the videos. She has also been very prompt in addressing urgent issues post move in like a leak under the sink post move in.
Fontana, on Dec 22, 2024
The home was not ready when it was delivered and many items were missing, improperly installed or poorly installed. The home was essentially a construction zone in our first six months of moving in.
Fontana, CA, on Nov 11, 2024
Loved the frequent updates from [name removed] in Sales and [name removed] with the loan,
Fontana, on Nov 25, 2024
The quality of some of the craftsmanship isn't great. There is stucco coming off of the exterior of our home and drywall is chipping on corners inside.
Fontana, CA, on Oct 31, 2024
We were impress with the Landsea team. They were quick in response and very professional in every way.
Fontana, on Nov 13, 2024
Great value. Great people to work with, from sales to construction. [name removed]’s customer care is phenomenal!
Fontana, on Nov 19, 2024
[name removed] is great and I loved how quickly she handles all the reported issues. I am very satisfied with the support
Fontana, on Nov 07, 2024
I love [name removed] Representative how she made this whole process for any repairs or needs so easy and none stressful. I hated the experience with our Home Sales Consultant [name removed]. Our first time buying home experience she made it such an ugly memory but [name removed] made up for it. You can really tell a difference between experience.
Fontana, on Oct 20, 2024
Prompt responses by when submitting tickets via Dwelling Live. Follow up by customer service after repairs have been made. [name removed] has been excellent with assisting and answering questions.
Fontana, on Oct 05, 2024
The personal touch is very important to me as I worked in customer service for 35+ years. We have received exceptional service from the time we decided to purchase from [name removed] through today. Every little concern has been addressed with care and professionalism. I have already recommended [name removed] to family and friends.
Fontana, on Sep 29, 2024
[name removed] has been excellent. However, there have been several issues regarding the quality of the home.
Fontana, on Sep 08, 2024
I have only had 1 warranty issue and the response was great.
Fontana, on Sep 07, 2024
[name removed] at customer service is absolutely wonderful. She promote returns our calls and she is genuinely concerned about our issues. She has resolved all issues and problems with our new build.
Fontana, on Jul 30, 2024
[name removed] has been very responsive to any issue we might have (big or small!) I know if I have an issue that it'll get triaged appropriately and the right people will come out to take care of the issue.
Fontana, on Jun 10, 2024
[name removed] people are very accommodating and very sensitive to the customer’s needs, they act fast
Fontana, on May 18, 2024
[name removed] has been absolutely amazing to work with. She has gone above and beyond to ensure any issues we have had with our new home have been addressed as quickly as she has been able to. I have truly appreciated her commitment to her role and her customer service has been outstanding.
Fontana, on Apr 27, 2024
[name removed] is wonderful. She is always on top of everything. We only had dissatisfaction with [name removed] our Sales [name removed]. she made our first time home buying experience not so well. Never followed up with us. We would always reach out for updates
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Fontana, CA, on May 28, 2025
Loved every step of it. Starting with the attentiveness of [name removed] at the sales office to [name removed] for the thorough new home walkthrough to the quickness and effectiveness of the technicians fixing minor problems after move in.
Fontana, CA, on Apr 22, 2025
I am specially impressed with the services from [name removed] and [name removed] whom went above and beyond to help, they are super responsive and taking care of all my concerns.
Fontana, CA, on Jan 31, 2025
They did a good job communication and keeping us updated with the progress of the home.
Fontana, CA, on Nov 20, 2024
The whole experience with the “agents” was painful and unpalatable. We’re investors who have multiple homes across California and internationally, and these were the least friendly, enthusiastic, resourceful and helpful agents we have ever had the displeasure of working with. We worked predominantly with [name removed] - from the beginning we were the ones chasing her for every little thing, and found it difficult to get through to her and get answers to pertinent questions in a timely manner. Had we known that we were signing our rights away to working with our own agent when signing in the sales office on the iPad - then we absolutely would have used our own agent. We came in asking for a Goldenpeak, to which we were told there was a long waiting list and there was only one on sale at the time for a quick move in - little did we know there were actually 4 available, and we also weren’t educated properly on all the different style varieties the houses come in - not simply just the plan number, but the actual aesthetic style too. Poorly handled by [name removed] again, who could have done a much better job at truly educating the customer on all the options available for a much better fit for our wants and needs. The last 2 days of escrow was an absolute nightmare with her and [name removed]’s boss (whose name we still don’t know as they manage to lurk in the shadows). [name removed] used a ton of fear mongering towards my wife and myself in the last 2 days of escrow, to portray how she felt about our lenders, and about how we wouldn’t be closing on our expected close date. At this stage, my wife and I got very anxious because we had been planning as best as possible for the closing date agreed with [name removed] and had vendors arranged for a next day move in - and when expressing this feeling of anxiety, [name removed] could care less - monotone, dismissive, and almost sarcastic. The amount of fear mongering phone calls with her in the last day of escrow got so bad I had to pushback and verbally make it a point that “we were trying to stay positive” of our closing that day to which she replied “I’m just being realistic”. We have worked with many agents before, but honestly no one as lackluster, disappointing and as much as an operational bottleneck as her. To make things worse, our lenders explained how they were very able to provide all docs necessary to close on our agreed closing date, but [name removed]’s boss was pushing back a lot - and refused to speak with us so we could understand her side of things - typical! Well - despite the toxicity of the day, we actually closed! That was the good part. Aside from [name removed], I’m personally not sure how this sales model works for the business or the clients: agents who all share commission, so neither of them have to insist on higher standards and go above and beyond - which clearly showed in our experience. They know the homes will sell themselves so they don’t really have to try. Honorable mentions: [name removed] was decent, nice guy and was helpful when we interacted with him. Absolute diamond: [name removed]. [name removed] is a pro, she has the best customer service, insists on higher standards, understands relationship building, and gives the feeling of genuine care for her customers. We love [name removed]’s work ethic, resolve and pro-active approach - can’t imagine hie she maintains that level given the amount of residents here but just goes to show - it CAN be done.
Fontana, CA, on Nov 11, 2024
[name removed] is extraordinary! The knowledge that she inferred about the new home was thorough and filled with a lot of useful information. I couldn't attend the walkthrough due to work but she encouraged my wife to record while she went through the home and I learned a lot by watching the videos. She has also been very prompt in addressing urgent issues post move in like a leak under the sink post move in.
Fontana, CA, on Nov 11, 2024
Loved the frequent updates from [name removed] in Sales and [name removed] with the loan,
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fontana, on May 20, 2025
[name removed] from [name removed] homes was not easy or enjoyable to work with when trying to qualify for the mortgage. He even went as far as saying it seems that something “shady” is going on here when referring to my tax returns. Eventually we worked with our own lenders instead and got qualified instantly. It’s a cheap shot that someone gives away the right to work with their own agent when signing the iPad in the sales office - no one mentions this. My fault for not reading the “fine print” but realistically you know no one reads this since they’re just positioning it as a sign in formality to report who walked in and out of the office. The quality of the homes are terrible. It’s clear to me now we paid top dollar for very poorly made homes which constantly require maintenance issues every single month. From cheap paint that gets marks on it even if you rub against it lightly, to poorly installed fittings, AC vents, cheap hinges, you name it. Feel scammed for paying $1M for this cheap level interior - [name removed] clearly have cut corners and made a ton of money doing so. The only saving grace is that you have [name removed] who runs a great maintenance and experience operation which means that problems get dealt with quickly. But that doesn’t take away the fact that there are constant problems. The sales agents were also unpalatable. Moody, not proactive, unambitious, unhelpful, slow, and all with attitude. [name removed] was decent to be fair, although we had the displeasure of working with [name removed] which was the worst “agent” experience I’ve had throughout my modest portfolio of properties. I’ve already written a review about her one month after moving in, so I won’t go too hard on her again. [name removed] is the best by far.
Fontana, on Apr 14, 2025
I like the personnel who helps us anytime we request a job repair. I have many dislikes about the house on how they built it. Especially the quality of paint they used, the master shower room is too small; don't like the shower door, master restroom has no exhaust fan, and the major dislike is my backyard sidewall; the foundation is visible.
Fontana, on Mar 31, 2025
Like: I like [name removed], the customer care representative, very easy to talk with and very understanding on the home problems Dislike: for a residence bought at nearly a million dollars, it should not have had the problems we have encountered so far, such as paint peeling, smoke alarm batteries going out, etc…
Fontana, on Nov 25, 2024
The quality of some of the craftsmanship isn't great. There is stucco coming off of the exterior of our home and drywall is chipping on corners inside.
Fontana, on Nov 19, 2024
[name removed] is great and I loved how quickly she handles all the reported issues. I am very satisfied with the support
Fontana, on Oct 20, 2024
Prompt responses by when submitting tickets via Dwelling Live. Follow up by customer service after repairs have been made. [name removed] has been excellent with assisting and answering questions.
Fontana, on Oct 05, 2024
The personal touch is very important to me as I worked in customer service for 35+ years. We have received exceptional service from the time we decided to purchase from [name removed] through today. Every little concern has been addressed with care and professionalism. I have already recommended [name removed] to family and friends.
Fontana, on Sep 29, 2024
[name removed] has been excellent. However, there have been several issues regarding the quality of the home.
Fontana, on Sep 08, 2024
I have only had 1 warranty issue and the response was great.
Fontana, on Sep 07, 2024
[name removed] at customer service is absolutely wonderful. She promote returns our calls and she is genuinely concerned about our issues. She has resolved all issues and problems with our new build.
Fontana, on Jul 30, 2024
[name removed] has been very responsive to any issue we might have (big or small!) I know if I have an issue that it'll get triaged appropriately and the right people will come out to take care of the issue.
Fontana, on Jun 10, 2024
[name removed] people are very accommodating and very sensitive to the customer’s needs, they act fast
Fontana, on May 18, 2024
[name removed] has been absolutely amazing to work with. She has gone above and beyond to ensure any issues we have had with our new home have been addressed as quickly as she has been able to. I have truly appreciated her commitment to her role and her customer service has been outstanding.
Fontana, on Apr 27, 2024
[name removed] is wonderful. She is always on top of everything. We only had dissatisfaction with [name removed] our Sales [name removed]. she made our first time home buying experience not so well. Never followed up with us. We would always reach out for updates
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fontana, on Jun 11, 2025
We love the after-service customer service. How quick in response and how attentive to all the details.
Fontana, on May 20, 2025
It has been an absolute pleasure working with [name removed] Homes throughout the entire homebuying process. From the initial purchase to settling into our new home, everything has been smooth and well-managed.
Fontana, on Apr 11, 2025
I like that they are so responsive and get the cook fird
Fontana, on Mar 31, 2025
Like the most was working with [name removed] and how she’s quickly responded and addressed our concerns
Fontana, on Dec 22, 2024
The home was not ready when it was delivered and many items were missing, improperly installed or poorly installed. The home was essentially a construction zone in our first six months of moving in.
Fontana, on Nov 13, 2024
Great value. Great people to work with, from sales to construction. [name removed]’s customer care is phenomenal!
Fontana, on Nov 07, 2024
I love [name removed] Representative how she made this whole process for any repairs or needs so easy and none stressful. I hated the experience with our Home Sales Consultant [name removed]. Our first time buying home experience she made it such an ugly memory but [name removed] made up for it. You can really tell a difference between experience.