Homebuilder Ratings & Reviews

Century Communities

Bay Area

454 Homeowner Reviews
Mar 2023 - Sep 2024

Century Communities

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Bay Area Communities Map

 

Community Satisfaction Ratings

  • Alpine At Mission Falls

    4.8

    Bay Area - 35 Homeowner Reviews

  • Cascade At Mission Falls

    4.6

    Bay Area - 35 Homeowner Reviews

  • Horizon At Cielo

    4.3

    Bay Area - 53 Homeowner Reviews

  • Legacy At College Park

    4.5

    Bay Area - 43 Homeowner Reviews

  • Meridian

    4.7

    Bay Area - 15 Homeowner Reviews

  • Monte Verde

    4.6

    Bay Area - 93 Homeowner Reviews

  • Parkside at the Rivers

    4.6

    Bay Area - 39 Homeowner Reviews

  • Portfolio At College Park

    4.1

    Bay Area - 19 Homeowner Reviews

  • Promontory At Ridgemark

    4.7

    Bay Area - 58 Homeowner Reviews

  • Sierra At Mission Falls

    4.9

    Bay Area - 27 Homeowner Reviews

  • SOMO, Harmony

    4.1

    Bay Area - 4 Homeowner Reviews

  • SOMO, Synergy

    3.9

    Bay Area - 1 Homeowner Reviews

  • Trailside at Rivers

    3.9

    Bay Area - 15 Homeowner Reviews

  • Vista At Cielo

    4.5

    Bay Area - 11 Homeowner Reviews

  • Vista II

    4.6

    Bay Area - 6 Homeowner Reviews

Builder Profile

Century Communities logo

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

Request More Info
  Go to Builder Reviews page

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Bay Area
Purchase Experience Testimonials from Real Homebuyers

West Sacramento, CA, on Sep 12, 2024

Representatives were very helpful and responsive to questions I had.

5.0
Verified Homeowner
West Sacramento, CA, on Aug 31, 2024

We are going to start with the things we really liked it. Our sales agent, [name removed], was super nice! I don't think we would have bought the house if it wasn't because of her. From the moment we first connected, [name removed]'s patience and warm demeanor put us at ease. She took the time to understand our needs, and was always available to answer our endless questions. We were also very happy with the orientation walk, the person in charge of that, [name removed] was amazing too. We spent 3 hours, and I have to say we were very picky, but she was up to the circumstances, and took care to keep us posted and resolve all our inquires. The quality of the house seems very good so far! BUT, now the things we didn't like… we think there is place for improvements with the loan process. We felt that could have been much better. During that process, we were misinformed a couple of times, causing us quite a bit stress and was time consuming. We think it would be great if when information is required for us they can clarify what is it for, and also tell us all the requirements from the beginning. At one point for instance, they wanted to categorize the home as our second home and not the primary home due to a confusion while they were requesting information. Also we had to move some money from one of our bank account to another to make all the transfer at once, and we had to provide all our statements again for all the accounts involved in the last 2 months. If that information would have been provide before, we could have saved a lot of time and stress.

4.6
Verified Homeowner
West Sacramento, CA, on Aug 30, 2024

Quick

5.0
Verified Homeowner
Rohnert Park, CA, on Aug 30, 2024

I am not pleased that Century would not simply transfer me to a future lot that had the full option configuration I wanted, when we discovered that the lot I bought (thinking the downstairs bathroom was a feature) turned out to have a different downstairs bathroom configuration. I believe this is because Century leadership wanted more closes sooner. I liked my experience with the sales staff, construction superintendent and warranty/customer care folks very much. Kudos to [name removed], [name removed], [name removed] and [name removed]!

4.8
Verified Homeowner
West Sacramento, CA, on Aug 16, 2024

My most positive experience was with the sales dept, especially [name removed]. He was always very helpful, transparent, warm, and responsive. Even now, when he sees me, he always offers to help or point me to the right contact. This is very comforting as a new homeowner. My least favorite aspect of the purchase experience was the lender and walk-through inspection. The lender was less than responsive and curt and the walk-through was rushed. However, my experience with the lender improved and became more cordial. As it concerns the customer care service, my experience with [name removed] has been hot/cold, primarily because he has a lot on his plate and isn't able to be as responsive. But [name removed] is great, funny, helpful, and a delight to be around. He is also busy but his pleasant demeanor gives him a pass. I submitted my list of necessary repairs and [name removed] stopped by without being notified and looked at the list. He explained what could be repaired and those things that were a part of the natural settlement of the home. Overall, I sincerely believe everyone wants to ensure the new homeowners are getting their needs met.

4.2
Verified Homeowner
Rohnert Park, CA, on Aug 16, 2024

the process just left a bad taste in my mouth from the sales agent to walking into a dirty house that was never cleaned, and that has been confirmed. I have a few issues that still need to be resolved with no resolution date yet. Was told that we would have a $500 credit from a sales rep (at time on first walk through) for the labor to install the shower enclosure , then told by the same agent that was not true and was told she would not honor that after we closed on our contract. Poor integrity. Walked into a house that was not cleaned with construction boot prints, paint splatter on floors, caulk on counters, hole in the wall, sticky stuff on shower enclosure, that we had to install, screen slider didn't fit and does not slide on track , I mean, I could go on and on. Just very disappointed all the way around. I would like for you guys to make this right. but once the house is sold, it's hard to get anywhere with resolution. Everyone is dragging their feet.

3.4
Verified Homeowner
Hollister, CA, on Aug 15, 2024

[name removed] wasn't part of the first initial walk through but he has been hands on and with me every step of the way anytime I have a question. I feel in good hands knowing that I have a friend in [name removed] when it comes to simple or complex questions about the house.

5.0
Verified Homeowner
Hollister, CA, on Aug 13, 2024

the experience was really amazing, the personal care by [name removed] in walking through the homes, options and calling us personally , staying in touch through out the journey . she is really amazing and make us feel she is there in every step of the process

5.0
Verified Homeowner
Suisun City, CA, on Aug 11, 2024

Dislike was the PG&E situation which prolonged my closing date several of times. In addition, I didn't like being told no one else could accompany with my walk through ,and permission was needed from someone else. As a first time home buyer I relied on my realtor with many years of experience to accompany me. Thank you for bending the rules.. My likes were the updates that was provided regarding escrow. The nurses discount for solar.oh I am in love with the primary bedroom. Lastly, all the appliances and window treatments. Thank you for saving me time from shopping for appliances.

4.7
Verified Homeowner
West Sacramento, CA, on Aug 09, 2024

I am not happy with the way they handled it. They never treated me like a customer / Buyer starting from Day 1 till the closing day. This is charity

0.9
Verified Homeowner
Hollister, CA, on Aug 08, 2024

All aspects were well communicated and most questions were answered promptly. All of the team members were personable and respectful as well. The house was delivered at the exact time forecasted.

4.9
Verified Homeowner
Hollister, CA, on Jul 22, 2024

I felt like the initial frame walk through was very dry. I would of liked more willingness to give information about where my electrical outlets are places, location of lights, where refrigerator would be, etc. I felt like I had to fish a lot of that information out of the person walking me through. The final walk through was super informative. I know the frame walk through doesn't have to be to that in depth, but it would be nice to not have to fish so much information from the customer point of view.

5.0
Verified Homeowner
Fairfield, CA, on Jul 14, 2024

The process was seamless and efficient. We reserved the home the same day we looked at it and closed within a month. The entire team was helpful for all of our questions, concerns, and everything in between.

5.0
Verified Homeowner
Hollister, CA, on Jul 12, 2024

We had a responsive team from our sales representative [name removed] to our interactions with [name removed], [name removed], and [name removed]. Any issues that were found during the walk through were promptly addressed. [name removed] and [name removed] have had great follow up to make sure all service calls are completed.

5.0
Verified Homeowner
West Sacramento, CA, on Jul 11, 2024

I like how prompt and effective the communication was between all parties involved to get our purchase process completed quickly.

5.0
Verified Homeowner
Suisun City, CA, on Jul 06, 2024

Love how easy it was to work with the people in the front office

5.0
Verified Homeowner
Fairfield, CA, on Jul 05, 2024

Purchase was fine, area is lacking in things to do.

4.9
Verified Homeowner
West Sacramento, CA, on May 07, 2024

The primary lender that we were incentivized to utilize failed to be an advocate for us. It seems inappropriate to pigeon hole customers into using your preferred lender, and then when that lender doesn't work out, wash your hands of the situation, blame the customer and tell them "it's your fault for losing lender credit." Everything about the home building process was amazing, however, I would not recommend purchasing in this community based on the primary lender Century is affiliated with, and the risk of loss in lender credit.

4.9
Verified Homeowner
Fairfield, CA, on May 05, 2024

[name removed] was great

5.0
Verified Homeowner
Fairfield, CA, on Apr 30, 2024

I like everything house and people I deal with during my purchase. Specially [name removed] and [name removed] very nice people and helpful

5.0
Verified Homeowner