Homebuilder Ratings & Reviews

Century Communities

Tennessee

365 Homeowner Reviews
Mar 2023 - Sep 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Tennessee Communities Map

 

Community Satisfaction Ratings

  • Amberton 75

    3.7

    Tennessee - 26 Homeowner Reviews

  • Barton Hills

    4.5

    Tennessee - 33 Homeowner Reviews

  • Cambridge Forest Section 11

    4.5

    Tennessee - 8 Homeowner Reviews

  • Carver Creek

    4.7

    Tennessee - 50 Homeowner Reviews

  • Chelseas Way

    3.3

    Tennessee - 11 Homeowner Reviews

  • Cumberland Point

    3.5

    Tennessee - 29 Homeowner Reviews

  • Davenport Station 56

    3.9

    Tennessee - 43 Homeowner Reviews

  • Davenport Station 80

    4.5

    Tennessee - 37 Homeowner Reviews

  • Hamilton Church Sf

    4.1

    Tennessee - 17 Homeowner Reviews

  • Hamilton Church Th

    4.3

    Tennessee - 44 Homeowner Reviews

  • Morgans Place

    4.8

    Tennessee - 2 Homeowner Reviews

  • Pretoria Falls - Phase 1

    4.7

    Tennessee - 2 Homeowner Reviews

  • River Oaks

    4.0

    Tennessee - 34 Homeowner Reviews

  • Southpoint - SFH

    5.0

    Tennessee - 1 Homeowner Reviews

  • Southpoint - Townhomes

    4.8

    Tennessee - 6 Homeowner Reviews

  • The Oaks

    5.0

    Tennessee - 1 Homeowner Reviews

  • The Park at Wiltshire

    4.4

    Tennessee - 7 Homeowner Reviews

  • The Villas At Regal Square

    4.5

    Tennessee - 1 Homeowner Reviews

  • The Villas At Regal Square Ph I-Ii

    4.2

    Tennessee - 13 Homeowner Reviews

Builder Profile

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Tennessee
Purchase Experience Testimonials from Real Homebuyers

Lebanon, TN, on Sep 09, 2024

I really like how prompt everyone was in the process to answer all questions I had, the communication was easy and quick. All details were fixed as per agreement, and everyone is eager to help. No big dislikes, but something that could improve is the clarity over what's included in the deal and what's not. Most of this information is within 100+ pages PDFs, but I'd prefer to have that kind of information on a simple table that's easy to understand, including trim levels, appliances and features included (or excluded) from the home.

4.7
Verified Homeowner
Ashland City, TN, on Sep 08, 2024

I liked how there was always clear communication about what stage we were at and what was needed from me

5.0
Verified Homeowner
Lebanon, TN, on Sep 07, 2024

The walk through was very useful and then meeting again before closing. The agents were very responsive. Inspire loan process was painful. Various documents and immediate needs. 2 loan officers that didn't communicate. We sat at closing for 2 hours due to their internal issue.

4.6
Verified Homeowner
Ashland City, TN, on Aug 27, 2024

I like being able to go the house when ever I wanted to see it, it was nice to watch it be built. I dislike when I had questions for the agent that they didn't get answered or they didn't know.

4.7
Verified Homeowner
Lebanon, TN, on Aug 17, 2024

Century was very helpful and patient thought the entire process.

4.9
Verified Homeowner
Lebanon, TN, on Jul 10, 2024

[name removed], the builder, has been amazing. We have had a few items we’ve discussed & he has been on top of updating me and getting items resolved.

5.0
Verified Homeowner
Lebanon, TN, on Jul 10, 2024

The front office staff was always willing to answer questions and on the back end [name removed] was awesome at helping us with last minute things before move in as well as items post move in

5.0
Verified Homeowner
Lebanon, TN, on Jul 08, 2024

[name removed] was the man! Additionally the builder who met with us took time to explain the process of the move in and gave us his cell #. Very responsive!

5.0
Verified Homeowner
Brentwood, TN, on Jun 25, 2024

Our experience working with the lender was exceptional from start to finish. The contract process was smooth and clearly explained, leaving no room for confusion. The lender's team was incredibly responsive and supportive, promptly addressing any questions or concerns I had along the way. The loan approval and closing process were equally impressive. Everything was well-coordinated, and the staff went above and beyond to ensure a seamless transition into my new home. Their attention to detail and commitment to customer satisfaction truly stood out, making the entire experience enjoyable and stress-free. One of the highlights of working with this lender was the ease of use of their website and app. Both platforms were user-friendly and intuitive, making it simple to track my loan application status, upload necessary documents, and receive updates in real-time. The convenience of having all the information at my fingertips streamlined the entire process, reducing any potential stress. Overall, I couldn't be happier with how everything was handled by the lender.

4.6
Verified Homeowner
Lebanon, TN, on Jun 22, 2024

Everything went very smooth and we received exceptional communication from everyone

5.0
Verified Homeowner
Brentwood, TN, on Jun 18, 2024

Dislike mortgage loan process, too much of work.

4.8
Verified Homeowner
Murfreesboro, TN, on Jun 11, 2024

The house wasn't ready and the workers rushed to get it done. The dishwasher wasn't hooked up correctly, the weather stripping on the garage doors fell off because they used short nails, and many other similar items. However, [name removed] was always there to help and get things fixed correctly. We are thankful for his customer service. It was excellent.

4.6
Verified Homeowner
Hermitage, TN, on Jun 09, 2024

The walk-through was very informative. I was able to get acquainted with my house. [name removed] did a great job.

4.8
Verified Homeowner
Hermitage, TN, on Jun 09, 2024

some of the finishes and contracted items were not satisfactory

4.6
Verified Homeowner
Spring Hill, TN, on May 16, 2024

The overall experience was great from our first meeting with [name removed] at the model home all the way through the buying process!! The Maintenance Supervisor, [name removed] is outstanding!! He was super helpful and knowledgeable and was able to answer all our questions!! Also, the incentives offered by Century Homes made an outstanding house affordable. Our experience from start to finish was outstanding!! We would highly recommend buying a house in [name removed] Hills!!

5.0
Verified Homeowner
Lebanon, TN, on May 03, 2024

Everything was communicated thoroughly. Any issues were settled urgently. We were definitely welcomed into our new home comfortably and not made to feel like we were just another sale to be made.

4.6
Verified Homeowner
Murfreesboro, TN, on May 01, 2024

The ease of the purchase process.

5.0
Verified Homeowner
Lebanon, TN, on Apr 15, 2024

There was some unfinished bits in the house we found during move in

5.0
Verified Homeowner
Spring Hill, TN, on Apr 14, 2024

Loved the process

4.8
Verified Homeowner
Spring Hill, TN, on Apr 06, 2024

Timeliness of touch ups since final walk through have been lack luster. The ongoing construction has made it a hassle to get in and out of my driveway. The deal had many ups and downs causing more stress than was needed. Eventually the deal was made right. A week and half post closing and we still have minor touch ups that have not been addressed even after reminders have been sent out

3.6
Verified Homeowner