Top Homebuilder Ratings & Reviews

New Home Co.

Eureka Grove Paired

24 Homeowner Reviews Completed May 2023 - Sep 2024

New Home Co. << Northern California

Overall Satisfaction

4.1
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.2

Construction Experience

4.3

Customer Care Experience

3.9

Home Readiness

3.9

Installation & Workmanship

4.4

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Granite Bay, CA, on Feb 19, 2023

The design meeting options felt rushed and given us only 1-2 hours to choose options with no options to revise them. the pricing of the options were not transparent and it was very challenging and stressful.

5.0
Verified Homeowner
Granite Bay, on Mar 19, 2024

Some good, finally fixed but take long time to response. And still has a house number sign need change

3.6
Verified Homeowner
Granite Bay, on Aug 15, 2024

Response is too slowly in some case

3.8
Verified Homeowner
Granite Bay, CA, on Jan 22, 2023

I don’t have any issue with the contract, but when we move in, me and my wife still need to clean the house, specially some of the dried tiny paint splashes on the carpet and front door which is difficult to clean.

4.8
Verified Homeowner
Granite Bay, on Jun 19, 2023

[name removed] was awesome, responded quickly to my questions and cared about my needs to get my home repaired.

5.0
Verified Homeowner
Granite Bay, on Aug 13, 2024

There is a lot of pressure to sign the home and deliver it. There are a lot of things that are not finished or needs retouch, the pending lists is never reviewed and never honored, the team never fixed lot of things even if they are listed. I'm not agreeing to sign a home that I'm as a customer still not happy. It is very hard to recommend something like this. (Bathtubs stained with paint, dirty walls, stained finishes in the bathroom uneven floor,) the list can go on, definitely not.

3.6
Verified Homeowner
Granite Bay, CA, on Nov 06, 2022

The sales staff was very friendly, [name removed] & [name removed] and made everything smooth.

4.4
Verified Homeowner
Granite Bay, on May 16, 2023

Up to now, they can’t find a solution yet on the mess that they did on our countertop in the kitchen. They installed 2 different color of quartz. It makes our kitchen to look like not a brand new house. And also with regards to the garage flooring paint/epoxy issue which I reported early January, they haven’t fix it yet.

2.7
Verified Homeowner
Granite Bay, on Jun 08, 2024

I love my home but it did take over 7 months to have a damaged board in the floor to be replaced and the broken outlet cover in the floor is still not replaced. I moved in on 8/1/23 and am still waiting for the solar to be activated…which is not New Home’s fault but no one else is accepting responsibility.

4.8
Verified Homeowner
Granite Bay, on Apr 14, 2024

Experience has been good for the most part until recently, customer service with one year fit and finish not very satisfactory; Had some requests that were not done. Dislike the revolving customer service representative; they change so much.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Granite Bay, CA, on Feb 19, 2023

The design meeting options felt rushed and given us only 1-2 hours to choose options with no options to revise them. the pricing of the options were not transparent and it was very challenging and stressful.

5.0
Verified Homeowner
Granite Bay, CA, on Jan 22, 2023

I don’t have any issue with the contract, but when we move in, me and my wife still need to clean the house, specially some of the dried tiny paint splashes on the carpet and front door which is difficult to clean.

4.8
Verified Homeowner
Granite Bay, CA, on Nov 06, 2022

The sales staff was very friendly, [name removed] & [name removed] and made everything smooth.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Granite Bay, on Mar 19, 2024

Some good, finally fixed but take long time to response. And still has a house number sign need change

3.6
Verified Homeowner
Granite Bay, on Jun 19, 2023

[name removed] was awesome, responded quickly to my questions and cared about my needs to get my home repaired.

5.0
Verified Homeowner
Granite Bay, on May 16, 2023

Up to now, they can’t find a solution yet on the mess that they did on our countertop in the kitchen. They installed 2 different color of quartz. It makes our kitchen to look like not a brand new house. And also with regards to the garage flooring paint/epoxy issue which I reported early January, they haven’t fix it yet.

2.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Granite Bay, on Aug 15, 2024

Response is too slowly in some case

3.8
Verified Homeowner
Granite Bay, on Aug 13, 2024

There is a lot of pressure to sign the home and deliver it. There are a lot of things that are not finished or needs retouch, the pending lists is never reviewed and never honored, the team never fixed lot of things even if they are listed. I'm not agreeing to sign a home that I'm as a customer still not happy. It is very hard to recommend something like this. (Bathtubs stained with paint, dirty walls, stained finishes in the bathroom uneven floor,) the list can go on, definitely not.

3.6
Verified Homeowner
Granite Bay, on Jun 08, 2024

I love my home but it did take over 7 months to have a damaged board in the floor to be replaced and the broken outlet cover in the floor is still not replaced. I moved in on 8/1/23 and am still waiting for the solar to be activated…which is not New Home’s fault but no one else is accepting responsibility.

4.8
Verified Homeowner
Granite Bay, on Apr 14, 2024

Experience has been good for the most part until recently, customer service with one year fit and finish not very satisfactory; Had some requests that were not done. Dislike the revolving customer service representative; they change so much.

4.5
Verified Homeowner