Homebuilder Ratings & Reviews

New Home Co. Reviews

1,199 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Irvine, CA, on Jun 13, 2025

New Home service is very good. The house design is very good and made the life easy. But has some small quality problems. Like cracks on the exterior walls. But it is minor.

5.0
Verified Homeowner
Eastvale, CA, on Jun 13, 2025

It was a great experience overall. I wished I would have been told about the low water pressure law and mail delivery issue before signing paperwork but otherwise all was good!

5.0
Verified Homeowner
Elk Grove, CA, on Jun 11, 2025

Dislike lack of communication from loan companies. Agents at new home co were so attentive and eased stress related to buying

4.1
Verified Homeowner
Surprise, AZ, on Jun 11, 2025

This was an amazing experience I loved the way everyone treated us like family & I would definitely recommend New [name removed] Co to friends and family ! Thank you [name removed] ! And the whole crew everyone was great I don’t want to leave anyone left out but everyone was just perfect ! Thank you again !

5.0
Verified Homeowner
Eastvale, CA, on Jun 09, 2025

Working with [name removed] who did our orientation was by far the best experience.

4.2
Verified Homeowner
Whittier, CA, on Jun 09, 2025

[name removed], [name removed], and [name removed] being very kind and responsive to requests. Dislike some of the vendors the company uses as these vendors often no show appointments to fix things in my home.

4.5
Verified Homeowner
Whittier, CA, on Jun 08, 2025

Loved the care that shane, twanda and shaylee bring. Every issue is carefully evaluated and resolved. We are very satisfied.

5.0
Verified Homeowner
Surprise, AZ, on Jun 06, 2025

Its more on the lender side issues, we were approved the same day as closing day. It was a tough day for us racing time to get to the Escrow officer’s office.

4.9
Verified Homeowner
Littleton, CO, on Jun 05, 2025

I did not like working with the preferred lender. I work in mortgage and they did not do a good job. If I didn't know what I was doing there is no way I would have made it to the closing table on time.

5.0
Verified Homeowner
Tigard, OR, on Jun 05, 2025

I like how I was treated from the get go, very nice and professional. Helped me make the choice quickly.

5.0
Verified Homeowner
Eastvale, CA, on Jun 05, 2025

With any questions they answered perfectly timing manner.

5.0
Verified Homeowner
Elk Grove, CA, on Jun 04, 2025

Like: Responsiveness in the status updates as contract documents were signed off.

5.0
Verified Homeowner
Eastvale, CA, on Jun 04, 2025

The best experience was the people I encountered, from [name removed] & [name removed] in the sales office to [name removed] who guided me through new home orientation walk through.

4.9
Verified Homeowner
Whittier, CA, on Jun 04, 2025

The New Home Co. team is professional and communicates well throughout the purchase process. A couple of post-purchase quality issues were quickly resolved. 10++

4.9
Verified Homeowner
Irvine, CA, on Jun 04, 2025

Very smooth transaction

5.0
Verified Homeowner
Elk Grove, CA, on Jun 02, 2025

Many issues from the beginning of move in and now that have not been resolved. Paying HOA each month and not seeing what our money is going towards. For example, majority of neighbors front yards are filled with weeds. We continue to have issues with our house that have come to look at, but still not fixed.

2.1
Verified Homeowner
Beaverton, OT, on Jun 02, 2025

Despite this being a large development, have always gotten timely replies to inquiries.

4.5
Verified Homeowner
Cypress, TX, on Jun 01, 2025

The process was smooth and fun. I really appreciated the quick response from [name removed] and [name removed] as they addressed all our concerns during the initial and final walk through. Even after closing, they have been so welcoming and such a joy to work with!!

5.0
Verified Homeowner
Buda, TX, on May 31, 2025

The team here was very responsive both before and AFTER the sale.

5.0
Verified Homeowner
Tigard, OR, on May 30, 2025

[name removed] consistently provided updates on available homes. Her dedication to our search and move-in process exceeded our expectations. [name removed] conducted our new home walkthrough, thoughtfully addressing our feedback to ensure our long-term satisfaction. Our home's location is ideal, and we are confident in the high-quality craftsmanship that it features. We sincerely appreciate the service provided.

5.0
Verified Homeowner

Builder Profile

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.