Top Homebuilder Ratings & Reviews

New Home Co.

Rocklin Meadows

16 Homeowner Reviews Completed May 2023 - Sep 2024

New Home Co. << Northern California

Overall Satisfaction

3.6
Customers' overall satisfaction
3.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.0

Construction Experience

4.1

Customer Care Experience

3.9

Home Readiness

3.8

Installation & Workmanship

3.9

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


Driving Directions
Request More Info
  Go to Builder Reviews page

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Rocklin, on Feb 22, 2024

Overall, I am satisfy with warranty service/customer care experience. [name removed] (Construction Manager) has been especially great. More sources need to be dedicated on scheduling, execution and status updates of the work orders pending.

4.4
Verified Homeowner
Rocklin, CA, on Jun 10, 2024

Purchase experience was great. The help we are receiving after the purchase is great as well. The quality of the home, work that was performed, and just construction effort itself in providing quality work isn’t good. A lot of mistakes were done that we are still working through, paint job seems really bad (all walls have see through patches and lines), concrete work has puddle patches, windows not level and operate different from each other, cabinets are really cheap and have gaps at connections, even some design ideas aren’t the best.

4.5
Verified Homeowner
Rocklin, on Jul 22, 2024

[name removed] handle service request seamlessly with customeR focus approaches. Always action oriented with timely communication.

4.9
Verified Homeowner
Rocklin, CA, on Nov 08, 2023

There are so many things not complete and done poorly. I can't get the major issues fixed

2.6
Verified Homeowner
Rocklin, on Nov 13, 2023

We are extremely disappointed with the quality of service we received from customer care. We have service requests that are still open after 5 months. There are several changes of personal in this time and I always have to make several requests for them to do anything. Terrible service!

1.0
Verified Homeowner
Rocklin, on Apr 29, 2024

Poor customer service after purchase. [name removed] was not in 'new condition' when we purchased. Windows and screens were not clean. [name removed] interior paint is terrible with flat and semi-gloss finishes throughout the inside. Much improvement needed.

1.2
Verified Homeowner
Rocklin, on May 31, 2023

Customer service representative [name removed] is doing a great job. She has been doing everything she could to get fixed all the quality issues we found in our new home. Unfortunately, we do not feel the same about the rest of the New Home Company and their sub-contractors.

3.0
Verified Homeowner
Rocklin, CA, on Oct 28, 2023

From Contract to Move In to our new home only took a little over 2 months. We truly appreciate the efficiency, professionalism and friendliness of the TNHC personnel involved. Special thanks to [name removed], [name removed] and [name removed].

4.9
Verified Homeowner
Rocklin, on Oct 30, 2023

Bad quality of work. Many things missed or done incorrectly. Taking long time to fix reported issues.

3.2
Verified Homeowner
Rocklin, CA, on May 06, 2023

We were kept very up to date about progress before move and most of the process was very easy. Customization process was relatively painless and satisfying

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Rocklin, CA, on Jun 10, 2024

Purchase experience was great. The help we are receiving after the purchase is great as well. The quality of the home, work that was performed, and just construction effort itself in providing quality work isn’t good. A lot of mistakes were done that we are still working through, paint job seems really bad (all walls have see through patches and lines), concrete work has puddle patches, windows not level and operate different from each other, cabinets are really cheap and have gaps at connections, even some design ideas aren’t the best.

4.5
Verified Homeowner
Rocklin, CA, on Nov 08, 2023

There are so many things not complete and done poorly. I can't get the major issues fixed

2.6
Verified Homeowner
Rocklin, CA, on Oct 28, 2023

From Contract to Move In to our new home only took a little over 2 months. We truly appreciate the efficiency, professionalism and friendliness of the TNHC personnel involved. Special thanks to [name removed], [name removed] and [name removed].

4.9
Verified Homeowner
Rocklin, CA, on May 06, 2023

We were kept very up to date about progress before move and most of the process was very easy. Customization process was relatively painless and satisfying

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rocklin, on Feb 22, 2024

Overall, I am satisfy with warranty service/customer care experience. [name removed] (Construction Manager) has been especially great. More sources need to be dedicated on scheduling, execution and status updates of the work orders pending.

4.4
Verified Homeowner
Rocklin, on Nov 13, 2023

We are extremely disappointed with the quality of service we received from customer care. We have service requests that are still open after 5 months. There are several changes of personal in this time and I always have to make several requests for them to do anything. Terrible service!

1.0
Verified Homeowner
Rocklin, on May 31, 2023

Customer service representative [name removed] is doing a great job. She has been doing everything she could to get fixed all the quality issues we found in our new home. Unfortunately, we do not feel the same about the rest of the New Home Company and their sub-contractors.

3.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rocklin, on Jul 22, 2024

[name removed] handle service request seamlessly with customeR focus approaches. Always action oriented with timely communication.

4.9
Verified Homeowner
Rocklin, on Apr 29, 2024

Poor customer service after purchase. [name removed] was not in 'new condition' when we purchased. Windows and screens were not clean. [name removed] interior paint is terrible with flat and semi-gloss finishes throughout the inside. Much improvement needed.

1.2
Verified Homeowner
Rocklin, on Oct 30, 2023

Bad quality of work. Many things missed or done incorrectly. Taking long time to fix reported issues.

3.2
Verified Homeowner