Top Homebuilder Ratings & Reviews

New Home Co.

Trails At Crowfoot

27 Homeowner Reviews Completed Mar 2023 - Sep 2024

New Home Co. << Colorado

Overall Satisfaction

4.0
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.1

Home Personalization Experience

4.6

Construction Experience

4.2

Customer Care Experience

4.4

Home Readiness

3.5

Installation & Workmanship

4.0

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Parker, on Mar 28, 2024

Warranty items eventually get fixed, they're just slow. We had a frozen pipe due to poor insulation in an upstairs bathroom back in January. I filed the warranty item immediately, was sent a plumber (who said the problem was insulation, which I already knew), got an appointment with the insulators who missed the appointment. When I checked the warranty ticket again, it was closed. I created a new ticket asking again for the insulation team, they're scheduled for first week in April. So, two and a half months to fix a frozen pipe. I'm sure it will get fixed eventually, it's just a little slow. Thankfully we haven't had cold enough weather to freeze the pipe again.

3.8
Verified Homeowner
Parker, CO, on Jul 22, 2024

We liked everything from the initial sign up to closing home. Everybody is so nice. Special thanks to [name removed]???? from the Community Manager and Isaiha [name removed] Construction Manger.

5.0
Verified Homeowner
Parker, on Sep 05, 2024

During construction the builder was not as responsive to identified issues as I'd have liked. Things like sprinkler drain valves installed upside down or return vents that needed to be moved due to code.

4.3
Verified Homeowner
Parker, on Dec 23, 2023

I’ve disliked the lack of communication regarding updates to outstanding warranty items, a lack of vendor oversight, and lack of follow up from the customer care team

1.9
Verified Homeowner
Parker, on Feb 01, 2024

Love the design of the home and our location. Dealing with Titan has been pretty rough. Waited almost 10 months for them to fix items after multiple promises made by them but then not showing up. [name removed], [name removed], and [name removed] have been great to work with.

4.3
Verified Homeowner
Parker, CO, on Mar 28, 2024

To clarify we purchased the home after another family had made all the decisions on the home layout, appliances, flooring, backsplash, etc. So we did not experience the whole process like other buyers. We are very fortunate that their taste coincide with ours. [name removed] was the salesperson at the time when we were introduced to Epic/New Homes. He was informative and wonderful to work with. The purchase experience has been uncomplicated. We had the opportunity to interact with the Design Center team - I asked to meet the designer who had worked with the previous buyer. She was delighful. One recommendation in regard to the Design Center is the ability to check out samples. That currently is not an option.

4.9
Verified Homeowner
Parker, on Oct 16, 2022

Very little items have been handled to date. We closed in May

0.5
Verified Homeowner
Parker, on Jul 23, 2023

Like: quality of materials Dislike: quality of craftsmanship

4.5
Verified Homeowner
Parker, CO, on Mar 28, 2024

Dealing with Fergusun Appliance has been frustrating. We still do not have a hood vent cover above our stove and we closed on January 17th.

4.7
Verified Homeowner
Parker, on Mar 31, 2023

Quality of floor install is disappointing. Lots of buckling on planks and scratches. Took over 11 months to get them removed and replaced. Took a whole new staff to get the warranty repairs done.

4.4
Verified Homeowner
Parker, CO, on Feb 19, 2024

[name removed] was responsive during construction. As a quality inspector for a living I felt like some big things were overlooked or missed and I’m dealing with those issues now.

3.2
Verified Homeowner
Parker, on Mar 23, 2023

We have still not had our initial walk through items completed almost 1 year ago. Epic needs to validate the contracts they sign with homeowners

2.2
Verified Homeowner
Parker, CO, on Feb 13, 2024

Isaiac fixed issues quick.

5.0
Verified Homeowner
Parker, CO, on Nov 27, 2023

We aren't missing anything major, but several pending items for our house are not complete. We are missing cabinets, a ceiling fan, paint in a few places etc. We had a tight move-in window, which was much more important than the missing items. We *love love love* our floorplan. It's a ton of space, focused in the correct areas of the home that we use. It's a shame that NHC will stop building homes at this price point, the floor plan is really great.

4.9
Verified Homeowner
Parker, CO, on Oct 13, 2023

Was not told everything at contract. Quality of construction was poor. Communication through building process was awful. Had to babysit construction supervisor to make sure things got done. VERY slow to deal with issues. Supervisor hid issues he knew or should have known about from us hoping we wouldn't find them. Made to feel bad about wanting quality - expected to accept shoddy workmanship. Lied to about a number of issues. Repairs were substandard. WAY too many issues left for warranty that should have been dealt with by construction. Your construction supervisor is a lying used-car salesman who tries to get away with building a house as quickly as possible regardless of quality.

2.5
Verified Homeowner
Parker, CO, on Sep 17, 2023

The home is beautiful. The orientation was painful, it took 4 hours to note all the items needed to be addressed before closing. A large number of the items from the orientation walk through were not complete at closing and we are still waiting for many of them to be done nearly 30 days after close. For example, we didn’t have a functioning fridge for a week after close and one of our wall controllers for one of the garage doorIs still doesn’t work at all / About 2/3’s of the paint touch ups still need to be addressed / Still waiting on the wrong light fixtures in the entry to be replaced and for fixtures to be installed in the dining area /Under cabinet lights still don’t work / etc. [name removed] was great but he’s gone, [name removed] has been good. It appears [name removed] is committed to get our items wrapped up but needs help. He’s also closing homes and we’re getting pushed down the priority list. Everything outstanding could have and should have been done before closing.

4.2
Verified Homeowner
Parker, CO, on Aug 14, 2023

Like- the ability to customize several items, such as fridge location and bonus room half wall. Also the high quality of standard items. Dislike - the lack of communication after closing and how some of our comments/issues were brushed off and not addressed.

3.7
Verified Homeowner
Parker, CO, on May 01, 2023

[name removed] was awesome and so was [name removed] at the design studio. If it wasn’t for them I probably would not have bought the house. [name removed] and [name removed] are nice but I could not get answers many times about our house. It took 20 months from contract start to close which was very disappointing.

3.8
Verified Homeowner
Parker, CO, on Aug 10, 2022

So many issues with appliances, plug outlets, not consistent with the lot of standard stuff which we expect compare to model home. Response time was so long.

3.3
Verified Homeowner
Parker, CO, on Jun 15, 2022

Everything was good but the final clean was just ok

4.2
Verified Homeowner
Parker, CO, on May 14, 2022

Enjoyed all the employees we met and interacted with. [name removed] is right on top of everything and a great person. [name removed] the new man in charge of our closing walkthrough, is also great.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Parker, CO, on Jul 22, 2024

We liked everything from the initial sign up to closing home. Everybody is so nice. Special thanks to [name removed]???? from the Community Manager and Isaiha [name removed] Construction Manger.

5.0
Verified Homeowner
Parker, CO, on Mar 28, 2024

To clarify we purchased the home after another family had made all the decisions on the home layout, appliances, flooring, backsplash, etc. So we did not experience the whole process like other buyers. We are very fortunate that their taste coincide with ours. [name removed] was the salesperson at the time when we were introduced to Epic/New Homes. He was informative and wonderful to work with. The purchase experience has been uncomplicated. We had the opportunity to interact with the Design Center team - I asked to meet the designer who had worked with the previous buyer. She was delighful. One recommendation in regard to the Design Center is the ability to check out samples. That currently is not an option.

4.9
Verified Homeowner
Parker, CO, on Mar 28, 2024

Dealing with Fergusun Appliance has been frustrating. We still do not have a hood vent cover above our stove and we closed on January 17th.

4.7
Verified Homeowner
Parker, CO, on Feb 19, 2024

[name removed] was responsive during construction. As a quality inspector for a living I felt like some big things were overlooked or missed and I’m dealing with those issues now.

3.2
Verified Homeowner
Parker, CO, on Feb 13, 2024

Isaiac fixed issues quick.

5.0
Verified Homeowner
Parker, CO, on Nov 27, 2023

We aren't missing anything major, but several pending items for our house are not complete. We are missing cabinets, a ceiling fan, paint in a few places etc. We had a tight move-in window, which was much more important than the missing items. We *love love love* our floorplan. It's a ton of space, focused in the correct areas of the home that we use. It's a shame that NHC will stop building homes at this price point, the floor plan is really great.

4.9
Verified Homeowner
Parker, CO, on Oct 13, 2023

Was not told everything at contract. Quality of construction was poor. Communication through building process was awful. Had to babysit construction supervisor to make sure things got done. VERY slow to deal with issues. Supervisor hid issues he knew or should have known about from us hoping we wouldn't find them. Made to feel bad about wanting quality - expected to accept shoddy workmanship. Lied to about a number of issues. Repairs were substandard. WAY too many issues left for warranty that should have been dealt with by construction. Your construction supervisor is a lying used-car salesman who tries to get away with building a house as quickly as possible regardless of quality.

2.5
Verified Homeowner
Parker, CO, on Sep 17, 2023

The home is beautiful. The orientation was painful, it took 4 hours to note all the items needed to be addressed before closing. A large number of the items from the orientation walk through were not complete at closing and we are still waiting for many of them to be done nearly 30 days after close. For example, we didn’t have a functioning fridge for a week after close and one of our wall controllers for one of the garage doorIs still doesn’t work at all / About 2/3’s of the paint touch ups still need to be addressed / Still waiting on the wrong light fixtures in the entry to be replaced and for fixtures to be installed in the dining area /Under cabinet lights still don’t work / etc. [name removed] was great but he’s gone, [name removed] has been good. It appears [name removed] is committed to get our items wrapped up but needs help. He’s also closing homes and we’re getting pushed down the priority list. Everything outstanding could have and should have been done before closing.

4.2
Verified Homeowner
Parker, CO, on Aug 14, 2023

Like- the ability to customize several items, such as fridge location and bonus room half wall. Also the high quality of standard items. Dislike - the lack of communication after closing and how some of our comments/issues were brushed off and not addressed.

3.7
Verified Homeowner
Parker, CO, on May 01, 2023

[name removed] was awesome and so was [name removed] at the design studio. If it wasn’t for them I probably would not have bought the house. [name removed] and [name removed] are nice but I could not get answers many times about our house. It took 20 months from contract start to close which was very disappointing.

3.8
Verified Homeowner
Parker, CO, on Aug 10, 2022

So many issues with appliances, plug outlets, not consistent with the lot of standard stuff which we expect compare to model home. Response time was so long.

3.3
Verified Homeowner
Parker, CO, on Jun 15, 2022

Everything was good but the final clean was just ok

4.2
Verified Homeowner
Parker, CO, on May 14, 2022

Enjoyed all the employees we met and interacted with. [name removed] is right on top of everything and a great person. [name removed] the new man in charge of our closing walkthrough, is also great.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Parker, on Mar 28, 2024

Warranty items eventually get fixed, they're just slow. We had a frozen pipe due to poor insulation in an upstairs bathroom back in January. I filed the warranty item immediately, was sent a plumber (who said the problem was insulation, which I already knew), got an appointment with the insulators who missed the appointment. When I checked the warranty ticket again, it was closed. I created a new ticket asking again for the insulation team, they're scheduled for first week in April. So, two and a half months to fix a frozen pipe. I'm sure it will get fixed eventually, it's just a little slow. Thankfully we haven't had cold enough weather to freeze the pipe again.

3.8
Verified Homeowner
Parker, on Dec 23, 2023

I’ve disliked the lack of communication regarding updates to outstanding warranty items, a lack of vendor oversight, and lack of follow up from the customer care team

1.9
Verified Homeowner
Parker, on Oct 16, 2022

Very little items have been handled to date. We closed in May

0.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Parker, on Sep 05, 2024

During construction the builder was not as responsive to identified issues as I'd have liked. Things like sprinkler drain valves installed upside down or return vents that needed to be moved due to code.

4.3
Verified Homeowner
Parker, on Feb 01, 2024

Love the design of the home and our location. Dealing with Titan has been pretty rough. Waited almost 10 months for them to fix items after multiple promises made by them but then not showing up. [name removed], [name removed], and [name removed] have been great to work with.

4.3
Verified Homeowner
Parker, on Jul 23, 2023

Like: quality of materials Dislike: quality of craftsmanship

4.5
Verified Homeowner
Parker, on Mar 31, 2023

Quality of floor install is disappointing. Lots of buckling on planks and scratches. Took over 11 months to get them removed and replaced. Took a whole new staff to get the warranty repairs done.

4.4
Verified Homeowner
Parker, on Mar 23, 2023

We have still not had our initial walk through items completed almost 1 year ago. Epic needs to validate the contracts they sign with homeowners

2.2
Verified Homeowner