Top Homebuilder Ratings & Reviews

Newcastle Homes

Melrose Landing

37 Homeowner Reviews Completed Sep 2023 - Sep 2024

Newcastle Homes

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.9

Construction Experience

4.6

Customer Care Experience

4.6

Home Readiness

4.7

Installation & Workmanship

4.5

Community Profile

Newcastle Homes logo
At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Birmingham, on May 09, 2024

Newcastle has responded quickly to every request I've made for a repair.

4.9
Verified Homeowner
Birmingham, on Aug 01, 2024

The responsiveness to all issues reported to Newcastle has been great. Each Newcastle team member has been friendly, extremely knowledgeable and very professional in every encounter. The only dislike I had was with a portion of my slopped yard (beyond the sodded area) that was left rocky and ungraded. It would have been more useable if it has been at least evened out. Also, pendent lights should have been included over the island same as in the other homes. I asked about it but was told that the kitchen is wired for them but none were installed. Other than those 2 items, our experience with Newcastle Homes has been great.

4.7
Verified Homeowner
Birmingham, AL, on Aug 14, 2024

Closer inspection after move in reveals alot of blemishes on some areas of wall and ceiling. Can still see some of the lines where wall panels are attached to each other. Drywall person/contractor did not seem to have good attention to detail. The rest of the process from contract to move-in was great.

4.8
Verified Homeowner
Birmingham, on May 01, 2024

I don’t like not being able to speak with someone about the issues I am having. Also, I don’t like that some issues aren’t being resolved.

2.4
Verified Homeowner
Birmingham, AL, on Aug 02, 2024

[name removed] and [name removed] were responsive to any questions we had. They made the process seamless!

5.0
Verified Homeowner
Birmingham, on Apr 18, 2024

We love our home! We have voiced our complaints a few times already. It is over the “pond” behind our home. And the weeds around the pond that back up to our metal fence, and the debris in the water.

5.0
Verified Homeowner
Birmingham, AL, on Jul 15, 2024

I was very informed about how the steps were going to go as far as my frame walk, times of my next appointments and when to get things moving on my current house.

5.0
Verified Homeowner
Birmingham, on Apr 01, 2024

All has been good so far. [name removed] is great to work with.

4.9
Verified Homeowner
Birmingham, AL, on Jun 23, 2024

Everyone was very knowledgeable and helpful and always available to answer our questions

5.0
Verified Homeowner
Birmingham, AL, on Jan 27, 2024

Good communications.

5.0
Verified Homeowner
Birmingham, on Feb 20, 2024

Good

5.0
Verified Homeowner
Birmingham, AL, on Jan 26, 2024

Construction debris still remains on my property

5.0
Verified Homeowner
Birmingham, on Feb 16, 2024

We love the quick, friendly, personalized responses we’ve received when submitting a warranty item. The customer service is excellent and everything was addressed to our satisfaction.

5.0
Verified Homeowner
Birmingham, AL, on Jan 26, 2024

I liked the fact that what I wanted was exactly what I received.

4.6
Verified Homeowner
Birmingham, AL, on Jan 26, 2024

I’m very happy with my purchase! There are always a few glitchy things with a new build, and they promptly did so.

5.0
Verified Homeowner
Birmingham, AL, on Dec 16, 2023

We had an experience with the Brick and Mortar on the front of the house that did not sit well. Also not allowing us to expand our shower. Great job with moving the garage walk-in door.

5.0
Verified Homeowner
Birmingham, AL, on Dec 14, 2023

[name removed], the builder, and [name removed], Melrose Landing agent, were amazing!! [name removed] kept me up to date with texts and pictures of my house while being built. Everything was explained to me and all my questions were answered. They both were professional but VERY personable! They made me feel like family. The house is well built and I am very happy with the whole process and would recommend Newcastle Homes!!

5.0
Verified Homeowner
Birmingham, AL, on Oct 26, 2023

The entire process was very organized, efficient, convenient and thorough. New Castle Homes staff were all very professional, friendly and accommodating. The communication was excellent.

4.9
Verified Homeowner
Birmingham, AL, on Oct 26, 2023

Everything is good

4.9
Verified Homeowner
Birmingham, AL, on Oct 04, 2023

The construction of house was like clockwork! [name removed] the builder was great and the others we worked with at design center and realtor. The only negative was the yard. Sod was laid on terribally rocky rough soil. Needs layer of top soil.

4.6
Verified Homeowner
Birmingham, AL, on Sep 08, 2023

Communication overall went smoothly. Builder worked with our needs from beginning to end.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Birmingham, AL, on Aug 14, 2024

Closer inspection after move in reveals alot of blemishes on some areas of wall and ceiling. Can still see some of the lines where wall panels are attached to each other. Drywall person/contractor did not seem to have good attention to detail. The rest of the process from contract to move-in was great.

4.8
Verified Homeowner
Birmingham, AL, on Aug 02, 2024

[name removed] and [name removed] were responsive to any questions we had. They made the process seamless!

5.0
Verified Homeowner
Birmingham, AL, on Jul 15, 2024

I was very informed about how the steps were going to go as far as my frame walk, times of my next appointments and when to get things moving on my current house.

5.0
Verified Homeowner
Birmingham, AL, on Jun 23, 2024

Everyone was very knowledgeable and helpful and always available to answer our questions

5.0
Verified Homeowner
Birmingham, AL, on Jan 27, 2024

Good communications.

5.0
Verified Homeowner
Birmingham, AL, on Jan 26, 2024

Construction debris still remains on my property

5.0
Verified Homeowner
Birmingham, AL, on Jan 26, 2024

I liked the fact that what I wanted was exactly what I received.

4.6
Verified Homeowner
Birmingham, AL, on Jan 26, 2024

I’m very happy with my purchase! There are always a few glitchy things with a new build, and they promptly did so.

5.0
Verified Homeowner
Birmingham, AL, on Dec 16, 2023

We had an experience with the Brick and Mortar on the front of the house that did not sit well. Also not allowing us to expand our shower. Great job with moving the garage walk-in door.

5.0
Verified Homeowner
Birmingham, AL, on Dec 14, 2023

[name removed], the builder, and [name removed], Melrose Landing agent, were amazing!! [name removed] kept me up to date with texts and pictures of my house while being built. Everything was explained to me and all my questions were answered. They both were professional but VERY personable! They made me feel like family. The house is well built and I am very happy with the whole process and would recommend Newcastle Homes!!

5.0
Verified Homeowner
Birmingham, AL, on Oct 26, 2023

The entire process was very organized, efficient, convenient and thorough. New Castle Homes staff were all very professional, friendly and accommodating. The communication was excellent.

4.9
Verified Homeowner
Birmingham, AL, on Oct 26, 2023

Everything is good

4.9
Verified Homeowner
Birmingham, AL, on Oct 04, 2023

The construction of house was like clockwork! [name removed] the builder was great and the others we worked with at design center and realtor. The only negative was the yard. Sod was laid on terribally rocky rough soil. Needs layer of top soil.

4.6
Verified Homeowner
Birmingham, AL, on Sep 08, 2023

Communication overall went smoothly. Builder worked with our needs from beginning to end.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Birmingham, on May 09, 2024

Newcastle has responded quickly to every request I've made for a repair.

4.9
Verified Homeowner
Birmingham, on May 01, 2024

I don’t like not being able to speak with someone about the issues I am having. Also, I don’t like that some issues aren’t being resolved.

2.4
Verified Homeowner
Birmingham, on Apr 18, 2024

We love our home! We have voiced our complaints a few times already. It is over the “pond” behind our home. And the weeds around the pond that back up to our metal fence, and the debris in the water.

5.0
Verified Homeowner
Birmingham, on Apr 01, 2024

All has been good so far. [name removed] is great to work with.

4.9
Verified Homeowner
Birmingham, on Feb 20, 2024

Good

5.0
Verified Homeowner
Birmingham, on Feb 16, 2024

We love the quick, friendly, personalized responses we’ve received when submitting a warranty item. The customer service is excellent and everything was addressed to our satisfaction.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Birmingham, on Aug 01, 2024

The responsiveness to all issues reported to Newcastle has been great. Each Newcastle team member has been friendly, extremely knowledgeable and very professional in every encounter. The only dislike I had was with a portion of my slopped yard (beyond the sodded area) that was left rocky and ungraded. It would have been more useable if it has been at least evened out. Also, pendent lights should have been included over the island same as in the other homes. I asked about it but was told that the kitchen is wired for them but none were installed. Other than those 2 items, our experience with Newcastle Homes has been great.

4.7
Verified Homeowner