Overall Satisfaction
Community Profile
NOW SELLING brand new floorplans designed with the features today's homebuyers want most! We are now open for sales in this new trailside community that offers new ideas about the meaning of home, and the relationships between health and wellness, art and nature, together and togetherness. Painted Tree's amenity program is inspired by our National Parks and will offer a robust trail system of various surfaces designed for walkers, strollers, runner, and bikers alike. It will have two pump tracks, as well as two signature pools - one which will have a view of the lake. There will also be a food truck park, a lookout tower, a food truck court, children’s playgrounds, and a fire pit, offering endless fun for all residents! Check out all Painted Tree has to offer.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
McKinney, on Jul 19, 2024
Overall quality of the home is not up to standards. Walls were not finished appropriately, wood work and cabinets have poor quality finishing and rails,
McKinney, TX, on Sep 03, 2024
1.The timelines are met and the support is good. 2. The quality of the home is Average to Good but not great. .The building material, fittings and others used are basic stuff.
McKinney, on Sep 13, 2024
I have loved the quick response, and dealing with [name removed] has been a pleasure!
McKinney, on Apr 13, 2024
The attention to detail was lacking on a lot of the finishes in our house particularly if items were not exactly in direct eyesight. It seems as if there was too much of a rush to complete the house. Our warranty person has been slow to respond to items if at all after the initial warranty request was placed.
McKinney, on Jul 03, 2024
[name removed] is absolutely amazing! Every need that we had (and even those we didn't know we needed) were taken care of with the utmost care. We are grateful to have a partner in [name removed] in upkeeping this important investment for our family.
McKinney, on Mar 18, 2024
The best part by far about Normandy homes has been the amazing service we have received from our warranty manager, [name removed]. He has been amazing at communication with us and has consistently gone above and beyond what is required of him. For example, our neighbor was having their fence redone which required workers to be in our backyard. My wife was alone and felt uncomfortable by this (the workers did not notify us that they would be needing to use our yard) so she called [name removed] who immediately came to our house, talked to the workers, and offered to return and stay as long as the workers were needing to be there. It ended up being a miscommunication as [name removed] was never informed that they would be working. Either way, he has been absolutely outstanding in serving our family.
McKinney, on Jun 18, 2024
It has been excellent and addressed all our needs so far.
McKinney, TX, on Aug 21, 2024
The experience was great the sales representative [name removed] and builder [name removed] were great. They made the whole house buying experience pleasant and seamless.
McKinney, on Mar 17, 2024
[name removed] does a great job of responding to our warranty needs.
McKinney, on Jun 12, 2024
Loved working with [name removed], I hope every community has a [name removed] to help them and take care of them like he takes care of ours.
McKinney, TX, on Aug 19, 2024
Quality of construction is good and all staff are helpful and friendly.
McKinney, on Feb 06, 2024
There were some issues i identified during warranty but was not addressed . One big one was bathroom countertops (venetian marble) is showing lot of discoloration spots but was told by warranty mgr that its not covered under warranty.Its a quality issue as i have just used tap water to clean it till now and even if that is not safe for venetian marble then why do you guys even have that bad quality countertop as an option. Second one is my chandelier is crooked , i was told that the chadelier i have is not longer is production so i said to give the chandelier which is in model home and i will pay the price difference but there was no action on it. Third is front yard tree I was given dead front yard tree and warranty mgr was quick enough to replace it but it was again replaced with tree which is showing no sign of growth
McKinney, on May 30, 2024
[name removed] is just amazing! Having a warranty manager who’s so prompt and easy to reach makes all the difference. He has made the process of dealing with warranty issues 50% less stressful.
McKinney, TX, on Aug 16, 2024
everything was perfect, only grip i have is my back yard lawn. i will happy if that minute item is done. other than that we were delighted. i am sorry to say that yard but i don't feel comfortable with saying 100 %if that was done the ratings might have pushed to 110% on the feedback
McKinney, on Apr 11, 2024
Nice experience with normandy homes , good warranty service and liked the way [name removed] responds immediately
McKinney, TX, on Jul 31, 2024
All of the people who helped were excellent. [name removed] and [name removed] set a very high bar of professionalism, courtesy and knowledge. [name removed] at the Design Center was very helpful and made great suggestions.
McKinney, on Apr 09, 2024
Lot of issues with the internal quality of house. Any complaint raised will be answered that it is normal. Starting with insulation, sound proofing, quality of window laying, tile and carpet laying, paint touch ups, plants provided and plants that died in just couple of days of moving. Many issues.
McKinney, on Apr 04, 2024
Sales manager [name removed] helped me a lot from showing up the home to the closing.
McKinney, TX, on Jun 03, 2024
Excellent attention to detail and professionalism both in sales and building. The entire process from start to finish was extremely smooth and timely. Each step was documented which was helpful to follow. This is not really a dislike but more of part of the experience that makes it very overwhelming with my lack of experience in building. There are so many things to align that it is easy to miss key adds that could be important once the home is built or how the key adds may affect the end products.
McKinney, on Feb 14, 2024
I still have a dishwasher that needs to be fixed, [name removed] keeps saying he will have the original installers come and take a look, I have been waiting for over a month now and no resolution. Cracks in the walls and corners, extremely low quality job on the base boards,
McKinney, TX, on May 25, 2024
closing at the title. Title company couldn't get the title deed in the correct name and they had then file the correction.
McKinney, on Nov 02, 2023
[name removed] is great and very responsive and immediately takes actions on the warranty tickets I have raised
McKinney, TX, on May 17, 2024
It was our first new home build and I thought the process went very smoothly. I loved that we were informed week by week on the plans for the following week and the quick response to any minor issues after closing.
McKinney, on Sep 02, 2023
Mr. [name removed]' remarkable customer service and meticulous attention to detail in warranty services for our new house has left us thoroughly impressed. His swift response, clear communication and unwavering dedication has ensured all our concerns have been addressed so far. He has truly set the bar for exceptional customer support, making our house feel like a home. Thank you so much [name removed]!
McKinney, TX, on May 13, 2024
Overall experience was good. Few of the model few of the models architecturial need to improve. For example: we brought a frederic model. In that dinning area n family room windows can’t open. Closer to kitchen it should be open windows same with study room. In the garage with a big vehicle once you come into the and want to open the car door it is stuck with garage door. You should consider these points. Amenities of lake side for painted tree should be arrived. After lakeside they started constructing village side. But they have all amenities close by. We are still waiting. We both are paying hoa fes
McKinney, on Aug 31, 2023
Warranty service is great on time and fixed all issues.
McKinney, on Aug 14, 2023
The warranty manager is very prompt and keeps us updated.
McKinney, TX, on Apr 10, 2024
Great experience overall. [name removed] has been phenomenal with her responses and explaining step by step the process in detail. Bring first time home buyer, I had lot of questions which [name removed] addressed with patience. I was well informed at every step, milestones via email or text even when I was out of country for few months. [name removed] fulfilled her commitment for closing month in March and upon our request accommodated the dates as well which was really wonderful. [name removed], the construction manager is a fantastic person to talk. He walked me through the entire house and took time to explain each and every devices, faucets (lol) HVAC and what not. Exceptional \m/. Thanks a ton [name removed] and [name removed].
McKinney, TX, on Apr 09, 2024
we had good experience from contract to closing. everything went smooth with help of [name removed] and [name removed]. [name removed] our construction manager is went beyond his responsibility to fix the issues from third party inspection to our blue taping. He is very down to earth person and make all his efforts to fix and resolve the issues.
McKinney, TX, on Apr 06, 2024
[name removed] is an amazing guy. I liked his home guidance process from build until move in. I would highly recommend this guy for building my next home as well.
McKinney, TX, on Apr 01, 2024
I don’t like people in design studio they are not fit for the first time home buyers. Normandy sales manager should have a list that includes whats comes by default in each room/home instead of ask and tell, so that atleast we can order prewiring or design studio
McKinney, TX, on Mar 15, 2024
[name removed] was very skilled as she guided us through the sales process. She was always quick to respond to our questions and very kind. [name removed] was very personable and knowledgeable as our construction manager. I felt I could trust him with the construction of our home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
McKinney, TX, on Sep 03, 2024
1.The timelines are met and the support is good. 2. The quality of the home is Average to Good but not great. .The building material, fittings and others used are basic stuff.
McKinney, TX, on Aug 21, 2024
The experience was great the sales representative [name removed] and builder [name removed] were great. They made the whole house buying experience pleasant and seamless.
McKinney, TX, on Aug 19, 2024
Quality of construction is good and all staff are helpful and friendly.
McKinney, TX, on Aug 16, 2024
everything was perfect, only grip i have is my back yard lawn. i will happy if that minute item is done. other than that we were delighted. i am sorry to say that yard but i don't feel comfortable with saying 100 %if that was done the ratings might have pushed to 110% on the feedback
McKinney, TX, on Jul 31, 2024
All of the people who helped were excellent. [name removed] and [name removed] set a very high bar of professionalism, courtesy and knowledge. [name removed] at the Design Center was very helpful and made great suggestions.
McKinney, TX, on Jun 03, 2024
Excellent attention to detail and professionalism both in sales and building. The entire process from start to finish was extremely smooth and timely. Each step was documented which was helpful to follow. This is not really a dislike but more of part of the experience that makes it very overwhelming with my lack of experience in building. There are so many things to align that it is easy to miss key adds that could be important once the home is built or how the key adds may affect the end products.
McKinney, TX, on May 25, 2024
closing at the title. Title company couldn't get the title deed in the correct name and they had then file the correction.
McKinney, TX, on May 17, 2024
It was our first new home build and I thought the process went very smoothly. I loved that we were informed week by week on the plans for the following week and the quick response to any minor issues after closing.
McKinney, TX, on May 13, 2024
Overall experience was good. Few of the model few of the models architecturial need to improve. For example: we brought a frederic model. In that dinning area n family room windows can’t open. Closer to kitchen it should be open windows same with study room. In the garage with a big vehicle once you come into the and want to open the car door it is stuck with garage door. You should consider these points. Amenities of lake side for painted tree should be arrived. After lakeside they started constructing village side. But they have all amenities close by. We are still waiting. We both are paying hoa fes
McKinney, TX, on Apr 10, 2024
Great experience overall. [name removed] has been phenomenal with her responses and explaining step by step the process in detail. Bring first time home buyer, I had lot of questions which [name removed] addressed with patience. I was well informed at every step, milestones via email or text even when I was out of country for few months. [name removed] fulfilled her commitment for closing month in March and upon our request accommodated the dates as well which was really wonderful. [name removed], the construction manager is a fantastic person to talk. He walked me through the entire house and took time to explain each and every devices, faucets (lol) HVAC and what not. Exceptional \m/. Thanks a ton [name removed] and [name removed].
McKinney, TX, on Apr 09, 2024
we had good experience from contract to closing. everything went smooth with help of [name removed] and [name removed]. [name removed] our construction manager is went beyond his responsibility to fix the issues from third party inspection to our blue taping. He is very down to earth person and make all his efforts to fix and resolve the issues.
McKinney, TX, on Apr 06, 2024
[name removed] is an amazing guy. I liked his home guidance process from build until move in. I would highly recommend this guy for building my next home as well.
McKinney, TX, on Apr 01, 2024
I don’t like people in design studio they are not fit for the first time home buyers. Normandy sales manager should have a list that includes whats comes by default in each room/home instead of ask and tell, so that atleast we can order prewiring or design studio
McKinney, TX, on Mar 15, 2024
[name removed] was very skilled as she guided us through the sales process. She was always quick to respond to our questions and very kind. [name removed] was very personable and knowledgeable as our construction manager. I felt I could trust him with the construction of our home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
McKinney, on Sep 13, 2024
I have loved the quick response, and dealing with [name removed] has been a pleasure!
McKinney, on Jul 03, 2024
[name removed] is absolutely amazing! Every need that we had (and even those we didn't know we needed) were taken care of with the utmost care. We are grateful to have a partner in [name removed] in upkeeping this important investment for our family.
McKinney, on Jun 18, 2024
It has been excellent and addressed all our needs so far.
McKinney, on Jun 12, 2024
Loved working with [name removed], I hope every community has a [name removed] to help them and take care of them like he takes care of ours.
McKinney, on May 30, 2024
[name removed] is just amazing! Having a warranty manager who’s so prompt and easy to reach makes all the difference. He has made the process of dealing with warranty issues 50% less stressful.
McKinney, on Apr 11, 2024
Nice experience with normandy homes , good warranty service and liked the way [name removed] responds immediately
McKinney, on Apr 09, 2024
Lot of issues with the internal quality of house. Any complaint raised will be answered that it is normal. Starting with insulation, sound proofing, quality of window laying, tile and carpet laying, paint touch ups, plants provided and plants that died in just couple of days of moving. Many issues.
McKinney, on Apr 04, 2024
Sales manager [name removed] helped me a lot from showing up the home to the closing.
McKinney, on Feb 14, 2024
I still have a dishwasher that needs to be fixed, [name removed] keeps saying he will have the original installers come and take a look, I have been waiting for over a month now and no resolution. Cracks in the walls and corners, extremely low quality job on the base boards,
McKinney, on Nov 02, 2023
[name removed] is great and very responsive and immediately takes actions on the warranty tickets I have raised
McKinney, on Sep 02, 2023
Mr. [name removed]' remarkable customer service and meticulous attention to detail in warranty services for our new house has left us thoroughly impressed. His swift response, clear communication and unwavering dedication has ensured all our concerns have been addressed so far. He has truly set the bar for exceptional customer support, making our house feel like a home. Thank you so much [name removed]!
McKinney, on Aug 31, 2023
Warranty service is great on time and fixed all issues.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
McKinney, on Jul 19, 2024
Overall quality of the home is not up to standards. Walls were not finished appropriately, wood work and cabinets have poor quality finishing and rails,
McKinney, on Apr 13, 2024
The attention to detail was lacking on a lot of the finishes in our house particularly if items were not exactly in direct eyesight. It seems as if there was too much of a rush to complete the house. Our warranty person has been slow to respond to items if at all after the initial warranty request was placed.
McKinney, on Mar 18, 2024
The best part by far about Normandy homes has been the amazing service we have received from our warranty manager, [name removed]. He has been amazing at communication with us and has consistently gone above and beyond what is required of him. For example, our neighbor was having their fence redone which required workers to be in our backyard. My wife was alone and felt uncomfortable by this (the workers did not notify us that they would be needing to use our yard) so she called [name removed] who immediately came to our house, talked to the workers, and offered to return and stay as long as the workers were needing to be there. It ended up being a miscommunication as [name removed] was never informed that they would be working. Either way, he has been absolutely outstanding in serving our family.
McKinney, on Mar 17, 2024
[name removed] does a great job of responding to our warranty needs.
McKinney, on Feb 06, 2024
There were some issues i identified during warranty but was not addressed . One big one was bathroom countertops (venetian marble) is showing lot of discoloration spots but was told by warranty mgr that its not covered under warranty.Its a quality issue as i have just used tap water to clean it till now and even if that is not safe for venetian marble then why do you guys even have that bad quality countertop as an option. Second one is my chandelier is crooked , i was told that the chadelier i have is not longer is production so i said to give the chandelier which is in model home and i will pay the price difference but there was no action on it. Third is front yard tree I was given dead front yard tree and warranty mgr was quick enough to replace it but it was again replaced with tree which is showing no sign of growth