Homebuilder Ratings & Reviews

Olson Homes Reviews

389 Homeowner Reviews Completed Mar 2023 - Sep 2024

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

La Habra, CA, on Sep 15, 2024

Everything was smooth. When we had an issue within the house, it was promptly fixed.

4.8
Verified Homeowner
La Habra, CA, on Sep 13, 2024

Sales team are very warm and friendly. Always kept in touch and timely in response.

4.7
Verified Homeowner
Gardena, CA, on Sep 04, 2024

Great neighborhood, poor optimum service

4.7
Verified Homeowner
La Habra, CA, on Aug 31, 2024

I appreciated the weekly communications and newsletters on the progress and happenings of the community. Our experience from beginning to move in day has been smooth, thanks to [name removed], Jan and [name removed]! We also really appreciate [name removed] for checking in and continuing to take care of us and our home since day 1. Everyone has been a joy to work with and it made us proud to own an [name removed] home as our first home.

4.6
Verified Homeowner
Huntington Beach, CA, on Aug 28, 2024

Overall [name removed] has been excellent, patient, and knowledgeable throughout the process allowing us to feel comfortable to reach out with questions and clarifications about the home. All requests thus far have been answered quickly with professional work completed by your sub-contractors. Only Excel has been somewhat disappointing from a communication stand point with their product thus far meeting expectations.

4.9
Verified Homeowner
Gardena, CA, on Aug 28, 2024

Olson Homes are great builders, and are excellent at following up with you to repair things after you have purchased your home!

5.0
Verified Homeowner
La Puente, CA, on Aug 26, 2024

Good quality home. Professional staff to answer all inquiries and address all issues

5.0
Verified Homeowner
Huntington Beach, CA, on Aug 23, 2024

When we have had an issue with something, it has been dealt with quickly

5.0
Verified Homeowner
Gardena, CA, on Aug 21, 2024

I liked a most if not all of my experience. My only concerns or dislike is I would have like a little more information on the total cost beyond asking price.

4.6
Verified Homeowner
La Puente, CA , on Aug 21, 2024

I had the pleasure of working with Olson Homes on my new home, and i couldn't be happier with the results. From the very beginning, their team was professional, attentive, and responsive to my needs and ideas.

4.9
Verified Homeowner
La Puente, CA, on Aug 21, 2024

I liked the community so far, haven’t had much issues. Any issues I had, [name removed] would help out any way possible.

4.8
Verified Homeowner
La Puente, CA , on Aug 20, 2024

[name removed] and [name removed] are really friendly and helpful.

5.0
Verified Homeowner
Hacienda Heights, CA, on Aug 19, 2024

Not much so far. Only thing still stood out was the loud water pipe noise within the master bedroom dry wall. Hopefully it will be getting resolved.

4.8
Verified Homeowner
La Habra, CA, on Aug 19, 2024

I loved the hospitality from the first interaction with [name removed] to final walkthrough with [name removed]. I had a great experience with everyone working at the site.

5.0
Verified Homeowner
Hacienda Heights, CA, on Aug 15, 2024

Everything went smooth. Only issue was the lender([name removed] [name removed] Bank)

4.7
Verified Homeowner
Huntington Beach, CA, on Aug 14, 2024

As an owner, I certainly love having this warranty because it makes me feel like I'm in safe hands.

4.8
Verified Homeowner
Huntington Beach, CA, on Aug 13, 2024

I loved that even though we had a couple setbacks, [name removed] really stood by my family and I to make sure we felt taken care of. It was such a good experience.

5.0
Verified Homeowner
La Habra, CA, on Aug 12, 2024

Very detail oriented agents and also after care is very thorough.

5.0
Verified Homeowner
La Habra, CA, on Aug 12, 2024

Sales Officer and Customer Care representative are very nice and kind. They always answer my questions even if it was weekend.

4.4
Verified Homeowner
La Habra, CA, on Aug 12, 2024

Disliked quality of the home.

4.5
Verified Homeowner

Builder Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.