Overall Satisfaction
Community Profile
Driving Directions
Request More Info
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Apr 01, 2024
Cosmetic finishing like the caulking around the entire house is peeling off, the engineered floors gaps are growing bigger, spiral staircase steps are cracking including the 2 wooden banister posts, the main door entrance are cracking, missing dryer vents at the roof are missing and this issue was noted by the inspector for [name removed] homes but was never addressed.The bathroom grouts are cracking
Frisco, on Jul 26, 2024
didn't like the warranty on the trees in the property. Blue tap walkthrough wasn't handled well. Commitment to finish certain things like paint job failed to complete.
Frisco, TX, on Aug 24, 2024
The sales person was amazing and did a great job. We bought a spec home (it was built for someone else and I believe their contract fell through and the home came on the market and we decided to buy it) The meeting with the builder was good too and they promised to take care of the things we were able to notice. Anyway, we have now closed on the home and moved in 3 weeks back and noticed several issues especially with the kitchen. The cabinets seemed to have been painted and the painter has done a horrible job. Several cabinets have holes in it and paint streaks on it. We have opened a warranty ticket for these items and initially the warranty company gave us a hard time and said this is wear and tear which is not true but I showed them the holes in the cabinet and several places were paint from cabinets was already peeling off. This is extremely disappointing as even after paying over $1 Million dollars the cabinet paint quality is extremely poor. We have learnt over time since we closed that the home was built sometime back and it's possible the paint job done especially on the cabinets was by different painters. Anyway, we have asked the warranty manager to get the painter to come in and do a better job and repaint the cabinets in the kitchen. That is the least we can expect from a builder of [name removed] homes quality. We expected after paying so much money we would get a home with nicely painted cabinets. We are hopeful the builder and the warranty manager will take care of it. The warranty manager did send a painter to look at it and the painter agreed too that the paint quality wasn't great and we have uploaded several pictures and even the painter took a few as well and sent it. The painter did say it would be better to paint everything and we have asked the warranty company to do it and as I said we are hopeful that [name removed] homes will do that and stand behind their product and home they have built and give us a good finished home. Considering we have only closed for less than 2 months we are sure [name removed] home will take care of providing good quality painted cabinets. Please feel free to reach out to me for any questions at 412-716-8065. I welcome anyone who wants to come to the house and see the kitchen cabinets and I am sure you will see the quality of the paint.
Frisco, on Jun 21, 2024
The warranty team has been wonderful! There are some items that the builder promised to follow-up that haven’t been completed yet. Along with them at due to the timing of the purchase of our home the cleaners weren’t able to clean the home because the water was turned off
Frisco, TX, on Jul 13, 2024
Overall build quality is good. Some areas like front door can have a better finish and more tightly installed. I was washing my porch with front door closed and still water came inside through door. Standing shower doors seem very flimsy and installed in such a way that when opened it blocks entry to master bed. Corner cabinets are made useless with unreachable storage. Think of installing lady susan at corners or provide double door for reachability. Electric vehicle charging port in garage should come standard. Cabinets door knobs are also not installed standard.
Frisco, on Jun 04, 2024
Warranty team is outstanding in responding back quickly to any warranty request whenever we need to connect 3rd party vendors for resolving the issues. great commitment from JJ to support after hours as well.. the main concern for dissatisfaction is post sales/customer service I had few window damages which i got to know after moving and have written report from one licensed don engineering company and 2 other window contractors and all 3 of them confirmed its 100% window damages due to construction and should be fixed with builder warranty . However, the shaddock warranty team is saying its " inspector Assumption, 100% not true" etc all these outdoor things which we don't go to in these areas . This clearly shows shaddock doesn't want to stand by their product and poor customer service. I see all they want to leverage "cosmetic not covered class" and get away from fixing these issues . I had a great reputation for shaddock and it was one of the main reasons to buy the house. However , the post sales services are very disappointing and customer service is not at all a priority for shaddock from my own experience.
Frisco, TX, on Jul 06, 2024
I felt like like everything was rush to close the house. Certain things weren’t complete. And still not complete. But will hopefully be fixed.
Frisco, TX, on Apr 13, 2024
Builder [name removed] and community manager [name removed] were helpful and had all our concerns addressed in time.
Frisco, TX, on Apr 12, 2024
No left over paints. No bricks. When asked no proper response
Frisco, on May 09, 2024
Warranty team was good and getting quick response from the team as soon as we create the ticket.
Frisco, TX, on Apr 09, 2024
[name removed], our construction manager, was great to work with.
Frisco, on Dec 29, 2023
It’s been over 5 months since I closed the house, the issues in final inspection are still not fixed. Builder Brain moved to different community and because these were part of final inspection warranty person says builder had to fix. Builder changed his contact number and still says he will fix it. But I doubt he will. I need to get it transferred to a builder who is still working in the community.
Frisco, TX, on Mar 04, 2024
[name removed] was helpful throughout the stage of this process even at times there was a delay and back and forth from contract.
Frisco, on Nov 01, 2023
Followups for pre closing items and after closing items was very bad. Moved in May 31st with pending preclosing items not complete and was promised it’ll be done on the day we move after we signed off the items. We were promised that the garages will be cleared if debris and bricks stored in the garages. Preventing us from moving our belongings in the garage. The lawn hasn’t been mowed as was promised us and several dead patches of grass and again was told they’ll come I future dates if these dead lawn patches won’t come back. Never happened. The 4 dining room windows are stuck shut that needed brick work to realign it. Did several followups and took u [name removed] end of august to be redone. The moldings on the spiral stairs took several followups u to Arrowhead stairs came to install the wood moldings missing on the stairs. Had to followup for metal roof flashings missing or not installed. Other minor stuffs required several followups. Overall, I rate customer service the worse for Shaddock Homes. I am not a first time home buyer that’s why I expected better service when I make a followup.Sent email to Shaddock Homes VP-Co Owner for assistance and got no reply. Sent a Google review and that’s the time I got a call from their customer service head office to straighten things up. How hard can that be to call your homebuyer if they’re experiencing unresolved items?
Frisco, TX, on Feb 27, 2024
[name removed] was wonderful throughout the whole process and is always willing to help when asked or direct the question to the best party.
Frisco, TX, on Feb 15, 2024
Delivery happened 6 months earlier than committed and ~$13K extra charged for inventory carrying cost even though house was priced inclusive of 12-14 months inventory carrying cost due to market uncertainty. Definitely will not recommend [name removed] homes to any of my friends and community
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on Aug 24, 2024
The sales person was amazing and did a great job. We bought a spec home (it was built for someone else and I believe their contract fell through and the home came on the market and we decided to buy it) The meeting with the builder was good too and they promised to take care of the things we were able to notice. Anyway, we have now closed on the home and moved in 3 weeks back and noticed several issues especially with the kitchen. The cabinets seemed to have been painted and the painter has done a horrible job. Several cabinets have holes in it and paint streaks on it. We have opened a warranty ticket for these items and initially the warranty company gave us a hard time and said this is wear and tear which is not true but I showed them the holes in the cabinet and several places were paint from cabinets was already peeling off. This is extremely disappointing as even after paying over $1 Million dollars the cabinet paint quality is extremely poor. We have learnt over time since we closed that the home was built sometime back and it's possible the paint job done especially on the cabinets was by different painters. Anyway, we have asked the warranty manager to get the painter to come in and do a better job and repaint the cabinets in the kitchen. That is the least we can expect from a builder of [name removed] homes quality. We expected after paying so much money we would get a home with nicely painted cabinets. We are hopeful the builder and the warranty manager will take care of it. The warranty manager did send a painter to look at it and the painter agreed too that the paint quality wasn't great and we have uploaded several pictures and even the painter took a few as well and sent it. The painter did say it would be better to paint everything and we have asked the warranty company to do it and as I said we are hopeful that [name removed] homes will do that and stand behind their product and home they have built and give us a good finished home. Considering we have only closed for less than 2 months we are sure [name removed] home will take care of providing good quality painted cabinets. Please feel free to reach out to me for any questions at 412-716-8065. I welcome anyone who wants to come to the house and see the kitchen cabinets and I am sure you will see the quality of the paint.
Frisco, TX, on Jul 13, 2024
Overall build quality is good. Some areas like front door can have a better finish and more tightly installed. I was washing my porch with front door closed and still water came inside through door. Standing shower doors seem very flimsy and installed in such a way that when opened it blocks entry to master bed. Corner cabinets are made useless with unreachable storage. Think of installing lady susan at corners or provide double door for reachability. Electric vehicle charging port in garage should come standard. Cabinets door knobs are also not installed standard.
Frisco, TX, on Jul 06, 2024
I felt like like everything was rush to close the house. Certain things weren’t complete. And still not complete. But will hopefully be fixed.
Frisco, TX, on Apr 13, 2024
Builder [name removed] and community manager [name removed] were helpful and had all our concerns addressed in time.
Frisco, TX, on Apr 12, 2024
No left over paints. No bricks. When asked no proper response
Frisco, TX, on Apr 09, 2024
[name removed], our construction manager, was great to work with.
Frisco, TX, on Mar 04, 2024
[name removed] was helpful throughout the stage of this process even at times there was a delay and back and forth from contract.
Frisco, TX, on Feb 27, 2024
[name removed] was wonderful throughout the whole process and is always willing to help when asked or direct the question to the best party.
Frisco, TX, on Feb 15, 2024
Delivery happened 6 months earlier than committed and ~$13K extra charged for inventory carrying cost even though house was priced inclusive of 12-14 months inventory carrying cost due to market uncertainty. Definitely will not recommend [name removed] homes to any of my friends and community
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Jul 26, 2024
didn't like the warranty on the trees in the property. Blue tap walkthrough wasn't handled well. Commitment to finish certain things like paint job failed to complete.
Frisco, on Jun 21, 2024
The warranty team has been wonderful! There are some items that the builder promised to follow-up that haven’t been completed yet. Along with them at due to the timing of the purchase of our home the cleaners weren’t able to clean the home because the water was turned off
Frisco, on Jun 04, 2024
Warranty team is outstanding in responding back quickly to any warranty request whenever we need to connect 3rd party vendors for resolving the issues. great commitment from JJ to support after hours as well.. the main concern for dissatisfaction is post sales/customer service I had few window damages which i got to know after moving and have written report from one licensed don engineering company and 2 other window contractors and all 3 of them confirmed its 100% window damages due to construction and should be fixed with builder warranty . However, the shaddock warranty team is saying its " inspector Assumption, 100% not true" etc all these outdoor things which we don't go to in these areas . This clearly shows shaddock doesn't want to stand by their product and poor customer service. I see all they want to leverage "cosmetic not covered class" and get away from fixing these issues . I had a great reputation for shaddock and it was one of the main reasons to buy the house. However , the post sales services are very disappointing and customer service is not at all a priority for shaddock from my own experience.
Frisco, on May 09, 2024
Warranty team was good and getting quick response from the team as soon as we create the ticket.
Frisco, on Dec 29, 2023
It’s been over 5 months since I closed the house, the issues in final inspection are still not fixed. Builder Brain moved to different community and because these were part of final inspection warranty person says builder had to fix. Builder changed his contact number and still says he will fix it. But I doubt he will. I need to get it transferred to a builder who is still working in the community.
Frisco, on Nov 01, 2023
Followups for pre closing items and after closing items was very bad. Moved in May 31st with pending preclosing items not complete and was promised it’ll be done on the day we move after we signed off the items. We were promised that the garages will be cleared if debris and bricks stored in the garages. Preventing us from moving our belongings in the garage. The lawn hasn’t been mowed as was promised us and several dead patches of grass and again was told they’ll come I future dates if these dead lawn patches won’t come back. Never happened. The 4 dining room windows are stuck shut that needed brick work to realign it. Did several followups and took u [name removed] end of august to be redone. The moldings on the spiral stairs took several followups u to Arrowhead stairs came to install the wood moldings missing on the stairs. Had to followup for metal roof flashings missing or not installed. Other minor stuffs required several followups. Overall, I rate customer service the worse for Shaddock Homes. I am not a first time home buyer that’s why I expected better service when I make a followup.Sent email to Shaddock Homes VP-Co Owner for assistance and got no reply. Sent a Google review and that’s the time I got a call from their customer service head office to straighten things up. How hard can that be to call your homebuyer if they’re experiencing unresolved items?
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Apr 01, 2024
Cosmetic finishing like the caulking around the entire house is peeling off, the engineered floors gaps are growing bigger, spiral staircase steps are cracking including the 2 wooden banister posts, the main door entrance are cracking, missing dryer vents at the roof are missing and this issue was noted by the inspector for [name removed] homes but was never addressed.The bathroom grouts are cracking