Overall Satisfaction
Community Profile
This master planned community includes one plus acre lots with natural winding creeks, wooded areas and plenty of space for building your dream home. King's Crossing is the only large lot community in the area with city services.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Parker, TX, on Jan 15, 2022
We loved [name removed]. We had a horrible time with [name removed], but [name removed] saved our experience and really got everything back on track. [name removed] was always available and beyond helpful always with a positive attitude.
Parker, on Dec 28, 2022
[name removed] service/support [name removed] been exceptional. However, we still have a grading issue pending resolution (LandPro fault)
Parker, TX, on Jan 14, 2021
It was a great experience. Great team all around. Only challenge is all of the materials, appliances, etc. that are on back order or no longer available.
Parker, on Apr 02, 2021
The house itself it an absolute dream and [name removed] has been over the top with getting things fixed. The only problem we are still dealing with is our front drainage ditch is wet almost all year. There has to be some issue with the development because it seems to only be a problem for the 5 house on our side of the street. We were told it would dry out 24-48 hours after a rain and it sometimes will be wet for 2-3 weeks.
Parker, on May 19, 2022
Everything [name removed] been good. Still waiting on a few things to be completed.
Parker, TX, on Oct 15, 2020
From the first time we stepped into the model home we felt welcomed. [name removed] was extremely attentive and professional. She made the home buying process very easy and stress free. She turned us over to [name removed] and he was exactly the same. Absolutely awesome and professional from the beginning to the end. I never saw a disconnect between the two which made everything seem seamless. This extremely Important to a business ower like myself who has limited time to deal with extra unnecessary stuff. They wereboth awesome. I can go on and on but I sincerely thank them both for this exceptional experience.
Parker, on Mar 17, 2021
This was our third house to build and it was the most amount of work, follow up, and miscommunications. I obviously understand the building process and [name removed] was the worst in all my homes.
Parker, on May 19, 2022
[name removed] warranty service is generally good, [name removed] is very responsive and professional. [name removed] concern is that we've had to have service on nearly every appliance that was installed: HVAC, Range, Dishwasher, Freezer, and Beverage fridge. With the exception of the HVAC which came out same day it was reported, everything else takes more than a week for resolution. [name removed] one exception is the freezer, I called Sub-Zero directly and they repaired it within a couple of days.
Parker, TX, on Sep 06, 2020
Material quality is not great. Work quality is not great.
Parker, on Jan 19, 2021
Overall, [name removed] has been great. The items of concern for us are the wood floors. [name removed] very happy with the overall product (gapping, unevenness, "cracking" sounds, etc.). We have schedule the flooring company to come back out in February, but based on the first few meetings we had over these concerns, not feeling very confident.
Parker, on Mar 02, 2021
Its has been awesome. Turn times are a little slow but its alright
Parker, TX, on Apr 19, 2020
The process was extremely methodical; every step of the way was made clear and precise.
Parker, on Sep 28, 2020
I have submitted several issues multiple times on the warrenty page. I notice something hasn’t been scheduled so I check the page to see an update, and it’s no longer listed as an option issue. I have submitted one 4x now. Also dislike how many vendors are needed to correct one small issue.
Parker, on Oct 30, 2020
While [name removed] the warranty manager has done a great job of getting the warranty work complete [name removed] and [name removed] didn't. meet their commitment in cleaning up a drainage ditch. In addition, [name removed] (landscaping) didn't meet their commitment in fixing the front yard where [name removed] construction trucks destroyed the front yard. It seems [name removed] doesn't care about other property after the sale.
Parker, TX, on Apr 14, 2020
[name removed] spent a good bit of time giving us personal attention for the entire process. Any problems we had were handled professionally and in a timely manner.
Parker, on Aug 19, 2020
[name removed] is a great warranty manager. Responds quickly, gets trades lined up for repairs, and follows up. He makes the process super easy.
Parker, on Sep 23, 2020
Our warranty [name removed] [name removed] is very responsive but after it leaves his hands and is left in the hands of the subcontractors the process is tedious, frustrating, and extremely long to resolve the issue. I have been dealing with replacing dry wall due to a workmanship issue with the plumbing since June - 110 days. In order to repair the leak and subsequent damages I have had to deal with 7 different contractors coming into my home at 7+ different times. 1 plumber to fix the initial problem, 1 to remove the mirror, 1 to remove the granite, 1 to remove the plumbing, 1 to remove and replace the cabinetry, 1 to do the dry wall repair and finally the last one is here today to redo the drywall and paint since the other team did not do a quality job. I did not count the times that the granite, mirror and plumbing teams had to return to put back on/in the components. This is a major time waste for the homeowner needing to be home for each contractor - in addition to 3 of the trades needing to be rescheduled because they did not keep their original time commitment. Recent example is that the painter was supposed to be here at 1130 today but did not show up until 1. My time is valuable and to have me miss work and sit around playing the guessing game of if they will show or not is very frustrating. I have had contractors call [name removed] and tell them we were not home when we were, it was just easier for them to no show. Formerly I was the Quality Manager of $9M drilling machines - while the product is different the process should be the same. Having your customers manage 6+ different contractors to come in and do 1 repair is unheard of. I kindly recommend for any sort of repair hiring a general contractor who is responsible of all aspects of the repair - that way the home owner only needs to schedule 1 person. I am sure many of your warranty issues are repeat due to poor workmanship. May I kindly suggest looking at the trends and then putting in corrective actions for the subcontrators? ie in the form of training or work instructions? It could save you hundreds of thousands of dollars (if not more) if you leveraged a typical supply chain and warranty program like they do for products. Seeing repeat warranty issues from house to house that could easily be rectified is more work and money for [name removed] resources.
Parker, TX, on Jan 29, 2020
Both [name removed] and [name removed] were very professional, kept us informed on the process and help with the overall design of our space. They both listened to what we wanted and provided valuable feedback. This was the 4th time we have been and the whole process was very easy and seamless.
Parker, on Jun 06, 2020
Our first warranty guy never returned calls or schedule issues to be fixed. Once he was gone, [name removed] our new warranty person as been on top of things. The one item we have been shocked with is how much was missed by their so called quality control group. Things that should have been caught by this group, [name removed]. Has had to get fixed. Hopefully we catch all the issues within one year.
Parker, on Aug 26, 2020
Our lawn is certainly not the level one would expect, but the quality of build and follow up warranty items have been awesome.
Parker, on Aug 14, 2020
We have had to get more things fixed on our home in the last 10 months than we ever did in the last 10 years in our previous home. It's just not a Quality built home and for the price port of [name removed] homes that is unacceptable.
Parker, TX, on Dec 31, 2019
The process was pretty seamless, and [name removed] and [name removed] were readily available as needed.
Parker, on Mar 04, 2020
We’ve had several open items that have recently been addressed by your new guy, [name removed]. He has really taken charge of that position, and there’s no doubt we as the customer, we are his number one priority. Thanks for reaffirming some of the faith we lost in [name removed].
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Parker, TX, on Jan 15, 2022
We loved [name removed]. We had a horrible time with [name removed], but [name removed] saved our experience and really got everything back on track. [name removed] was always available and beyond helpful always with a positive attitude.
Parker, TX, on Jan 14, 2021
It was a great experience. Great team all around. Only challenge is all of the materials, appliances, etc. that are on back order or no longer available.
Parker, TX, on Oct 15, 2020
From the first time we stepped into the model home we felt welcomed. [name removed] was extremely attentive and professional. She made the home buying process very easy and stress free. She turned us over to [name removed] and he was exactly the same. Absolutely awesome and professional from the beginning to the end. I never saw a disconnect between the two which made everything seem seamless. This extremely Important to a business ower like myself who has limited time to deal with extra unnecessary stuff. They wereboth awesome. I can go on and on but I sincerely thank them both for this exceptional experience.
Parker, TX, on Sep 06, 2020
Material quality is not great. Work quality is not great.
Parker, TX, on Apr 19, 2020
The process was extremely methodical; every step of the way was made clear and precise.
Parker, TX, on Apr 14, 2020
[name removed] spent a good bit of time giving us personal attention for the entire process. Any problems we had were handled professionally and in a timely manner.
Parker, TX, on Jan 29, 2020
Both [name removed] and [name removed] were very professional, kept us informed on the process and help with the overall design of our space. They both listened to what we wanted and provided valuable feedback. This was the 4th time we have been and the whole process was very easy and seamless.
Parker, TX, on Dec 31, 2019
The process was pretty seamless, and [name removed] and [name removed] were readily available as needed.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Parker, on Dec 28, 2022
[name removed] service/support [name removed] been exceptional. However, we still have a grading issue pending resolution (LandPro fault)
Parker, on May 19, 2022
Everything [name removed] been good. Still waiting on a few things to be completed.
Parker, on May 19, 2022
[name removed] warranty service is generally good, [name removed] is very responsive and professional. [name removed] concern is that we've had to have service on nearly every appliance that was installed: HVAC, Range, Dishwasher, Freezer, and Beverage fridge. With the exception of the HVAC which came out same day it was reported, everything else takes more than a week for resolution. [name removed] one exception is the freezer, I called Sub-Zero directly and they repaired it within a couple of days.
Parker, on Mar 02, 2021
Its has been awesome. Turn times are a little slow but its alright
Parker, on Sep 28, 2020
I have submitted several issues multiple times on the warrenty page. I notice something hasn’t been scheduled so I check the page to see an update, and it’s no longer listed as an option issue. I have submitted one 4x now. Also dislike how many vendors are needed to correct one small issue.
Parker, on Aug 19, 2020
[name removed] is a great warranty manager. Responds quickly, gets trades lined up for repairs, and follows up. He makes the process super easy.
Parker, on Jun 06, 2020
Our first warranty guy never returned calls or schedule issues to be fixed. Once he was gone, [name removed] our new warranty person as been on top of things. The one item we have been shocked with is how much was missed by their so called quality control group. Things that should have been caught by this group, [name removed]. Has had to get fixed. Hopefully we catch all the issues within one year.
Parker, on Mar 04, 2020
We’ve had several open items that have recently been addressed by your new guy, [name removed]. He has really taken charge of that position, and there’s no doubt we as the customer, we are his number one priority. Thanks for reaffirming some of the faith we lost in [name removed].
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Parker, on Apr 02, 2021
The house itself it an absolute dream and [name removed] has been over the top with getting things fixed. The only problem we are still dealing with is our front drainage ditch is wet almost all year. There has to be some issue with the development because it seems to only be a problem for the 5 house on our side of the street. We were told it would dry out 24-48 hours after a rain and it sometimes will be wet for 2-3 weeks.
Parker, on Mar 17, 2021
This was our third house to build and it was the most amount of work, follow up, and miscommunications. I obviously understand the building process and [name removed] was the worst in all my homes.
Parker, on Jan 19, 2021
Overall, [name removed] has been great. The items of concern for us are the wood floors. [name removed] very happy with the overall product (gapping, unevenness, "cracking" sounds, etc.). We have schedule the flooring company to come back out in February, but based on the first few meetings we had over these concerns, not feeling very confident.
Parker, on Oct 30, 2020
While [name removed] the warranty manager has done a great job of getting the warranty work complete [name removed] and [name removed] didn't. meet their commitment in cleaning up a drainage ditch. In addition, [name removed] (landscaping) didn't meet their commitment in fixing the front yard where [name removed] construction trucks destroyed the front yard. It seems [name removed] doesn't care about other property after the sale.
Parker, on Sep 23, 2020
Our warranty [name removed] [name removed] is very responsive but after it leaves his hands and is left in the hands of the subcontractors the process is tedious, frustrating, and extremely long to resolve the issue. I have been dealing with replacing dry wall due to a workmanship issue with the plumbing since June - 110 days. In order to repair the leak and subsequent damages I have had to deal with 7 different contractors coming into my home at 7+ different times. 1 plumber to fix the initial problem, 1 to remove the mirror, 1 to remove the granite, 1 to remove the plumbing, 1 to remove and replace the cabinetry, 1 to do the dry wall repair and finally the last one is here today to redo the drywall and paint since the other team did not do a quality job. I did not count the times that the granite, mirror and plumbing teams had to return to put back on/in the components. This is a major time waste for the homeowner needing to be home for each contractor - in addition to 3 of the trades needing to be rescheduled because they did not keep their original time commitment. Recent example is that the painter was supposed to be here at 1130 today but did not show up until 1. My time is valuable and to have me miss work and sit around playing the guessing game of if they will show or not is very frustrating. I have had contractors call [name removed] and tell them we were not home when we were, it was just easier for them to no show. Formerly I was the Quality Manager of $9M drilling machines - while the product is different the process should be the same. Having your customers manage 6+ different contractors to come in and do 1 repair is unheard of. I kindly recommend for any sort of repair hiring a general contractor who is responsible of all aspects of the repair - that way the home owner only needs to schedule 1 person. I am sure many of your warranty issues are repeat due to poor workmanship. May I kindly suggest looking at the trends and then putting in corrective actions for the subcontrators? ie in the form of training or work instructions? It could save you hundreds of thousands of dollars (if not more) if you leveraged a typical supply chain and warranty program like they do for products. Seeing repeat warranty issues from house to house that could easily be rectified is more work and money for [name removed] resources.
Parker, on Aug 26, 2020
Our lawn is certainly not the level one would expect, but the quality of build and follow up warranty items have been awesome.
Parker, on Aug 14, 2020
We have had to get more things fixed on our home in the last 10 months than we ever did in the last 10 years in our previous home. It's just not a Quality built home and for the price port of [name removed] homes that is unacceptable.