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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Mar 11, 2024
There are some issues after closing. However the after closing service maintenance people are great and exceptional on helping us getting the issues done.
Prosper, on Aug 27, 2024
No proper response from the warranty team. 1. During closing [name removed] turned down the request to move the closing date by a week. However now there is a leak in my window and I am sitting for 3 months without proper communication. Each time when I reach out I get an answer that we will come. 2. Same with door’s lock. 3. Lot of nuisance with next door construction. Builders are not willing to listen to us and work with us. We are very disappointed with shaddock.
Prosper, on Oct 06, 2023
Initial responses were very slow and frustrating. Getting much better recently.
Prosper, on Nov 13, 2023
The whole experience was a nightmare. Build took 2 years, multiple builders, multiple sales personnel, and then multiple warranty personnel. Having to put more than 2 tickets in for issues, lack of communication, dead plants not replaced, and overall lack of pride in the product or customer service.
Prosper, on Aug 14, 2023
Warranty Manager [name removed] is the only good thing about [name removed], he empathizes with us & helped us a lot in fixing the water leak, dead tree & electrical issues. He is very prompt & calls us immediately once after we submit any warranty request.
Prosper, on Oct 06, 2023
I like the floor plans and use of space in my home. I like the ease of reporting issues with my home.
Prosper, TX, on Jul 30, 2024
We love our floor plan, lot, and most importantly the sales rep [name removed].
Prosper, on Jun 13, 2023
The biggest struggle has been the internal churn inside [name removed]. From the buyers perspective, I bought a home from [name removed]. I should be able to submit a request and it gets handled behind the scenes versus being told by one associate that it is someone else's to do.
Prosper, on Oct 01, 2023
Our build and homeownership with [name removed] has been very disappointing to say the least..
Prosper, TX, on Jun 28, 2024
We had multiple difficulties with HomePro. Everything shaddock did was great, but our experience with [name removed] was subpar.
Prosper, on Mar 15, 2023
Lack of communication, poor planning as far as getting contractors lined up at appropriate times. The build process took twice as long as projected. The wood floor wasn't installed properly per the manufacturer guidelines, effectively voiding the manufacturer's warranty. The landscaping was done poorly. The grading of the ground was done poorly. Other than that things have been great. It's a beautiful home.
Prosper, on May 02, 2023
Warranty customer service is great. Warranty manager [name removed] has been great to work with.
Prosper, TX, on Jun 14, 2024
There are so many things outstanding that were not fixed as committed that I can't list them all. The quality of the work done by your contractors is questionable. Going back to the beginning we had a less than impressive experience with your Design Center. As the house went up there we many avoidable errors that were made. We were pressured to close with promised that all would be done by closing. That did not happen. My wife is an realtor with good relationships with both Tradition and Highland Homes. She knows what is expected from new builds. [name removed] fell short. One bright area on your team was [name removed]. He deserves a 10 rating for jumping thru hoops to help us. [name removed] at [name removed] lighting was also very responsive. As far as the rest of the [name removed] team, I have little positive to report.
Prosper, on Jan 23, 2023
I am into 6 months now, and still can’t seem to get the Final Acceptance Items List COMPLETED by the construction manager. Warranty dept has been awesome!
Prosper, TX, on Apr 05, 2024
Was not clear on what comes standard. Each builder within [name removed] has their own definition. It will be beneficial to provide the list. A clear window in the bathroom is worst option that shaddock can provide. We didn’t like that at all. Other than these, we had a great experience and will recommend shaddock to any of my friends.
Prosper, on Dec 06, 2022
Our warranty advisor has been excellent! He’s super responsive and helpful.
Prosper, TX, on May 03, 2023
It was a rough experience for most of the period. Once [name removed] was assigned to us and she took a grip of things, we started to see progress. [name removed] also helped tremendously in getting things moving and assisting us with solutions to new issues that came along. These two team members were the best part of our home buying experience. Our confidence got a boost with them on board!
Prosper, on Sep 09, 2022
[name removed] our service manager has been fantastic. He had been fast in reply to our warranty needs. He has helped us tremendously since we moved in and had warranty issues.
Prosper, TX, on Feb 09, 2023
The process took almost twice the amount of time that we were originally told. We lost our salesperson mid-way. The communication process needs a lot of improvement. The staff were so dissatisfied with their employment that it impacted our process. The 2 houses on both sides of us were sold, built and moved into within our timeframe. This is our second [name removed] home and we are still struggling with the lack of customer focus.
Prosper, TX, on Dec 08, 2022
We contracted early and multiple homes were completed before our home. Our sales person changed and communication becane an issue. Quality and craftsmanship was below average and less than our previous home builder and our current home is a much more expensive home. Attention to detail was severely missed. Materials and design that we chose was not delivered. We felt like the last 30 days was extremely rushed and we were cohorts into closing on a home that was not cleaned, finished or ready just because the builder wanted to complete the walkthrough and warranty meeting. We were rushed through our final walkthrough and warranty meeting and there was multiple outstanding items that still needed to be completed. With such a large purchase this was a very disappointing home buying experience. I have seen the [name removed] quality for years and our home failed to meet that standard. We would have chosen a different builder had we known the final result of this build with [name removed]. This was a fail..
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, TX, on Jul 30, 2024
We love our floor plan, lot, and most importantly the sales rep [name removed].
Prosper, TX, on Jun 28, 2024
We had multiple difficulties with HomePro. Everything shaddock did was great, but our experience with [name removed] was subpar.
Prosper, TX, on Jun 14, 2024
There are so many things outstanding that were not fixed as committed that I can't list them all. The quality of the work done by your contractors is questionable. Going back to the beginning we had a less than impressive experience with your Design Center. As the house went up there we many avoidable errors that were made. We were pressured to close with promised that all would be done by closing. That did not happen. My wife is an realtor with good relationships with both Tradition and Highland Homes. She knows what is expected from new builds. [name removed] fell short. One bright area on your team was [name removed]. He deserves a 10 rating for jumping thru hoops to help us. [name removed] at [name removed] lighting was also very responsive. As far as the rest of the [name removed] team, I have little positive to report.
Prosper, TX, on Apr 05, 2024
Was not clear on what comes standard. Each builder within [name removed] has their own definition. It will be beneficial to provide the list. A clear window in the bathroom is worst option that shaddock can provide. We didn’t like that at all. Other than these, we had a great experience and will recommend shaddock to any of my friends.
Prosper, TX, on May 03, 2023
It was a rough experience for most of the period. Once [name removed] was assigned to us and she took a grip of things, we started to see progress. [name removed] also helped tremendously in getting things moving and assisting us with solutions to new issues that came along. These two team members were the best part of our home buying experience. Our confidence got a boost with them on board!
Prosper, TX, on Feb 09, 2023
The process took almost twice the amount of time that we were originally told. We lost our salesperson mid-way. The communication process needs a lot of improvement. The staff were so dissatisfied with their employment that it impacted our process. The 2 houses on both sides of us were sold, built and moved into within our timeframe. This is our second [name removed] home and we are still struggling with the lack of customer focus.
Prosper, TX, on Dec 08, 2022
We contracted early and multiple homes were completed before our home. Our sales person changed and communication becane an issue. Quality and craftsmanship was below average and less than our previous home builder and our current home is a much more expensive home. Attention to detail was severely missed. Materials and design that we chose was not delivered. We felt like the last 30 days was extremely rushed and we were cohorts into closing on a home that was not cleaned, finished or ready just because the builder wanted to complete the walkthrough and warranty meeting. We were rushed through our final walkthrough and warranty meeting and there was multiple outstanding items that still needed to be completed. With such a large purchase this was a very disappointing home buying experience. I have seen the [name removed] quality for years and our home failed to meet that standard. We would have chosen a different builder had we known the final result of this build with [name removed]. This was a fail..
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Aug 27, 2024
No proper response from the warranty team. 1. During closing [name removed] turned down the request to move the closing date by a week. However now there is a leak in my window and I am sitting for 3 months without proper communication. Each time when I reach out I get an answer that we will come. 2. Same with door’s lock. 3. Lot of nuisance with next door construction. Builders are not willing to listen to us and work with us. We are very disappointed with shaddock.
Prosper, on Oct 06, 2023
Initial responses were very slow and frustrating. Getting much better recently.
Prosper, on Aug 14, 2023
Warranty Manager [name removed] is the only good thing about [name removed], he empathizes with us & helped us a lot in fixing the water leak, dead tree & electrical issues. He is very prompt & calls us immediately once after we submit any warranty request.
Prosper, on Jun 13, 2023
The biggest struggle has been the internal churn inside [name removed]. From the buyers perspective, I bought a home from [name removed]. I should be able to submit a request and it gets handled behind the scenes versus being told by one associate that it is someone else's to do.
Prosper, on May 02, 2023
Warranty customer service is great. Warranty manager [name removed] has been great to work with.
Prosper, on Jan 23, 2023
I am into 6 months now, and still can’t seem to get the Final Acceptance Items List COMPLETED by the construction manager. Warranty dept has been awesome!
Prosper, on Dec 06, 2022
Our warranty advisor has been excellent! He’s super responsive and helpful.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Mar 11, 2024
There are some issues after closing. However the after closing service maintenance people are great and exceptional on helping us getting the issues done.
Prosper, on Nov 13, 2023
The whole experience was a nightmare. Build took 2 years, multiple builders, multiple sales personnel, and then multiple warranty personnel. Having to put more than 2 tickets in for issues, lack of communication, dead plants not replaced, and overall lack of pride in the product or customer service.
Prosper, on Oct 06, 2023
I like the floor plans and use of space in my home. I like the ease of reporting issues with my home.
Prosper, on Oct 01, 2023
Our build and homeownership with [name removed] has been very disappointing to say the least..
Prosper, on Mar 15, 2023
Lack of communication, poor planning as far as getting contractors lined up at appropriate times. The build process took twice as long as projected. The wood floor wasn't installed properly per the manufacturer guidelines, effectively voiding the manufacturer's warranty. The landscaping was done poorly. The grading of the ground was done poorly. Other than that things have been great. It's a beautiful home.