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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Celina, on Aug 09, 2024
Amazing Warranty Manager - [name removed]. He understood the issue, right on point, found the root cause, got the right people and fixed it asap. Very responsive on emails, always reachable and goes above and beyond to help. Please send him a thank you note on our behalf. [name removed] and Guru [name removed] [name removed], [name removed], TX 75009
Celina, TX, on Aug 12, 2024
Everything was great from start to finish. All my questions were answered.
Celina, on Aug 23, 2024
It has been fantastic so far and warrant service team and customer care is quick to acknowledge the issue and fix it.
Celina, on Jan 26, 2024
I liked the way Shaddock Homes has responded and fixed the issues. Thank you so much!
Celina, TX, on Jun 14, 2024
I was initially upset I couldn't have the small front porch on my home, I felt that should have been known from the beginning. But once we started building & I saw progress I was satisfied. [name removed] is an amazing and very thorough builder. He cares about quality and making his clients happy.
Celina, on Jun 07, 2023
My home is currently less than a year old. The pipe below the kitchen sink was not sealed properly. This has led to significant water damage to out kitchen island. A third party company will begin to remove the mold and repair damaged areas tomorrow. Our kitchen will be unusable for two weeks.
Celina, TX, on Jun 10, 2024
[name removed] went above and beyond getting some pre closing issues resolved thus ensuring that we could close in a timely manner as we were moving from out of state. He has been great on following up on some minor issues we identified. I would like to thank [name removed] for his assistance in helping us deal with moving issues that occurred secondary to a delay in closing.
Celina, on Jan 18, 2022
We love the quality and details that were put into our home!
Celina, on Dec 08, 2022
[name removed] is very punctual and ensures all completed items are satisfactory.
Celina, TX, on May 20, 2024
My builder, [name removed], was wonderful. He had great communication, explained everything very clearly, and always took the time to answer all of my questions in a timely fashion. I knew that my home was in great hands and that he would make sure every detail was taken care of perfectly.
Celina, on Nov 23, 2021
It was a pleasure working with [name removed] and it has been great working with [name removed].
Celina, on Jun 14, 2022
[name removed] has been great and very quick to respond.
Celina, TX, on Apr 18, 2024
Loved [name removed] and [name removed]! It was a bit of a rocky rock before [name removed] arrived, but [name removed] was phenomenal throughout the entire build process. [name removed] in the Design center was fabulous as well! We just unfortunately had signed our contract while the sales office was transitioning between reps. We were still able to close on time and are so happy with our new home!
Celina, on Nov 13, 2021
Of all the employees at [name removed] that we have dealt with the new warranty rep is by far, the kindest and most understanding. He genuinely wants to do right by the homeowners and help find real solutions to issues. Prior to moving in, there were a lot of communication issues. I truly believe that [name removed] would have benefited from an assistant just to help her with the overwhelming number of homes being built. During the build process there were a lot of frustrations with items that we planned for but weren't able to get (our brick, floors, windows, etc.) In the end we settled on an exterior look that we didn't love due to the availability of brick. After almost a year, our shutters are still bleeding rust colored stains onto our white brick. We still have not had a solution that solves the problem. We have had people out multiple times but it is still an ongoing issue.
Celina, on Jun 08, 2022
I mean this genuinely, [name removed] is one of the most pleasant and responsive individuals I've worked with. A customer service expert!
Celina, TX, on Apr 12, 2024
We were referred to shaddock homes by few of our friends and were spoken highly of the quality and smooth home building experience. Unfortunately , the communication was next to nothing upon signing our contract.we were not informed of any status , all our email/queries to the builder/sales manager were unanswered.
Celina, on Nov 07, 2021
We have loved the attentiveness of the staff as well as the quality of materials used in our home.
Celina, on Mar 30, 2022
[name removed] has been great, issue is with poor quality built home
Celina, on Sep 19, 2021
Builder was switched somewhere in the process and too many things fell through the cracks, by [name removed]’s own admission. That should have all been seamless on [name removed]’s part and transparent to me.
Celina, on Nov 17, 2021
Everything has been great. [name removed] has been great and easy to work with.
Celina, TX, on Feb 21, 2024
1. Poor Customer Service & argumentative conversations from Builder Mr. [name removed]. 2. Home was not 100% complete during Final Acceptance from Builder. 3. Lots of issues during final acceptance meeting yet to be addressed and its more than 3 weeks now. 4. Home was not cleaned and handed over post closing. 5. Quality of Cabinets poor and frequent cracks around corners. 6. Engineered Wood Flooring has embedded shoe marks all over and appear very ugly. When asked about it we were lied by builder saying that's how the original wood flooring looks by design.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, TX, on Aug 12, 2024
Everything was great from start to finish. All my questions were answered.
Celina, TX, on Jun 14, 2024
I was initially upset I couldn't have the small front porch on my home, I felt that should have been known from the beginning. But once we started building & I saw progress I was satisfied. [name removed] is an amazing and very thorough builder. He cares about quality and making his clients happy.
Celina, TX, on Jun 10, 2024
[name removed] went above and beyond getting some pre closing issues resolved thus ensuring that we could close in a timely manner as we were moving from out of state. He has been great on following up on some minor issues we identified. I would like to thank [name removed] for his assistance in helping us deal with moving issues that occurred secondary to a delay in closing.
Celina, TX, on May 20, 2024
My builder, [name removed], was wonderful. He had great communication, explained everything very clearly, and always took the time to answer all of my questions in a timely fashion. I knew that my home was in great hands and that he would make sure every detail was taken care of perfectly.
Celina, TX, on Apr 18, 2024
Loved [name removed] and [name removed]! It was a bit of a rocky rock before [name removed] arrived, but [name removed] was phenomenal throughout the entire build process. [name removed] in the Design center was fabulous as well! We just unfortunately had signed our contract while the sales office was transitioning between reps. We were still able to close on time and are so happy with our new home!
Celina, TX, on Apr 12, 2024
We were referred to shaddock homes by few of our friends and were spoken highly of the quality and smooth home building experience. Unfortunately , the communication was next to nothing upon signing our contract.we were not informed of any status , all our email/queries to the builder/sales manager were unanswered.
Celina, TX, on Feb 21, 2024
1. Poor Customer Service & argumentative conversations from Builder Mr. [name removed]. 2. Home was not 100% complete during Final Acceptance from Builder. 3. Lots of issues during final acceptance meeting yet to be addressed and its more than 3 weeks now. 4. Home was not cleaned and handed over post closing. 5. Quality of Cabinets poor and frequent cracks around corners. 6. Engineered Wood Flooring has embedded shoe marks all over and appear very ugly. When asked about it we were lied by builder saying that's how the original wood flooring looks by design.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, on Aug 23, 2024
It has been fantastic so far and warrant service team and customer care is quick to acknowledge the issue and fix it.
Celina, on Jan 26, 2024
I liked the way Shaddock Homes has responded and fixed the issues. Thank you so much!
Celina, on Dec 08, 2022
[name removed] is very punctual and ensures all completed items are satisfactory.
Celina, on Jun 14, 2022
[name removed] has been great and very quick to respond.
Celina, on Jun 08, 2022
I mean this genuinely, [name removed] is one of the most pleasant and responsive individuals I've worked with. A customer service expert!
Celina, on Mar 30, 2022
[name removed] has been great, issue is with poor quality built home
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, on Aug 09, 2024
Amazing Warranty Manager - [name removed]. He understood the issue, right on point, found the root cause, got the right people and fixed it asap. Very responsive on emails, always reachable and goes above and beyond to help. Please send him a thank you note on our behalf. [name removed] and Guru [name removed] [name removed], [name removed], TX 75009
Celina, on Jun 07, 2023
My home is currently less than a year old. The pipe below the kitchen sink was not sealed properly. This has led to significant water damage to out kitchen island. A third party company will begin to remove the mold and repair damaged areas tomorrow. Our kitchen will be unusable for two weeks.
Celina, on Jan 18, 2022
We love the quality and details that were put into our home!
Celina, on Nov 23, 2021
It was a pleasure working with [name removed] and it has been great working with [name removed].
Celina, on Nov 13, 2021
Of all the employees at [name removed] that we have dealt with the new warranty rep is by far, the kindest and most understanding. He genuinely wants to do right by the homeowners and help find real solutions to issues. Prior to moving in, there were a lot of communication issues. I truly believe that [name removed] would have benefited from an assistant just to help her with the overwhelming number of homes being built. During the build process there were a lot of frustrations with items that we planned for but weren't able to get (our brick, floors, windows, etc.) In the end we settled on an exterior look that we didn't love due to the availability of brick. After almost a year, our shutters are still bleeding rust colored stains onto our white brick. We still have not had a solution that solves the problem. We have had people out multiple times but it is still an ongoing issue.
Celina, on Nov 07, 2021
We have loved the attentiveness of the staff as well as the quality of materials used in our home.