Top Homebuilder Ratings & Reviews

Shaddock Homes

Tavolo Park 60's

21 Homeowner Reviews Completed Apr 2023 - Sep 2024

Shaddock Homes

Overall Satisfaction

4.0
Customers' overall satisfaction
3.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.8

Home Personalization Experience

4.5

Construction Experience

4.2

Customer Care Experience

4.7

Home Readiness

4.0

Installation & Workmanship

4.3

Community Profile

Shaddock Homes logo
For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Ft Worth, on Apr 17, 2024

Our warranty service rep [name removed] is exceptional with her commitment to getting things taken care of. Some of the trade crews that provide the service struggle to meet the appointment commitments they make.

4.2
Verified Homeowner
Ft Worth, TX, on Jul 18, 2024

[name removed] (Sales manager) and [name removed] (construction manager) were wonderful to work with! They both had excellent communication regarding all the steps from signed contract up until move in and were more than helpful in accommodating our busy schedules to get things like the home inspection and blue tapping done quickly and efficiently.

4.4
Verified Homeowner
Ft Worth, TX, on Dec 03, 2023

Design center and lighting vendor were a long drive from the development.

5.0
Verified Homeowner
Ft Worth, on Feb 21, 2024

ANDIE IS VERY HELPFUL, HOWEVER SOMETIMES THE PROVIDERS DONT FULFILL THE FIXES AND WE NEED TO FOLLOW UP AGAIN. EXAMPLE STILL PENDING BACKYARD XXXXX YSIS IF THERE IS A DRAINAGE PROBLEM DUE TO BUILT PIPES OR WHAT? THEY SAID IT MIGHT BE THEY INSTALLED ONES THAT ARE NOT WIDE ENOUGH

3.6
Verified Homeowner
Ft Worth, TX, on Nov 05, 2023

The sales team for [name removed] is incompetent at best. During this process we were even offered our deposit back and an opportunity to walk away, when we took [name removed] up on his offer, it too was taken away like every other incentive given by him. His manager, April even accused us and our realtor of lying about the offer to give our deposit back. We have found many other [name removed] customers in this same neighborhood who were offered the same, we were just the first to take [name removed] up on the offer. Once our brick was messed up, we were offered by [name removed], an opportunity to come into the design center to change all exterior selections, one time. That was a lie- we had to settle more than we could change. [name removed] wasn’t even there, he had [name removed] handle the appointment. Everything about the sales team was horrible. The day we closed, your sales team closed the office 30minutes early. We funded a few minutes before 6pm. [name removed] called to apologize that he wasn’t on property and that “things come up and he hopes we can understand” when [name removed] arrived back at the office she acted put out for doing her job. Even stated “the things I do for [name removed]”. We had just written a massive check to you all, closed on a nightmare of a situation, and that was the way your team chose to handle the closing? So, incompetent is an understatement and at no point as anyone from upper management ever reached out to us, it’s pretty shameful.

4.1
Verified Homeowner
Ft Worth, on Jan 18, 2024

[name removed] has been very responsive.

4.3
Verified Homeowner
Ft Worth, on Oct 06, 2021

[name removed] has been very responsive, dependable, polite, and helpful. He’s a real asset to your organization.

5.0
Verified Homeowner
Ft Worth, TX, on Oct 11, 2023

We liked the location and size of our house, as well as the floor plan and most of the finishings, it was a spec home. The exclusion list before closing had 8 mayor items and the good thing was that they took care of them pretty quickly. What we didn't like was a very poor communication from start to finish, many delays and we never felt that [name removed] made us or our home a priority of theirs . Examples: we purchased the cabinet hardware in February and up until the end it was very clear that the communication was lost and never purchased, it ended being one of the items in the exclusion list. The lack of cleaning and final inspection of the home contributed to a leak from heavy rain that affected all the upstairs room to the kitchen ceiling. The garage door never worked and is still pending to be replaced as it has been cracking since before the closing, two toilet seats need to be replaced as they were stained also since before the closing, bathroom stone countertops all have blemishes that we couldn't see in the final inspection because cleaning was scheduled after the inspection and before signing. Our side yard is flooded due to a leak from sprinkler system, still pending for people to come and check on that.

4.0
Verified Homeowner
Ft Worth, TX, on Sep 08, 2023

It was apparent that the Sales manager ([name removed]) and construction manager ([name removed]) were never on same page mere days after my wife and I made offer …always pointing finger at each other which further delayed construction. My family is currently in house two weeks after closing (which was previously delayed 30 days) and projects still aren’t finished. Neither sales or construction act like the home has ever been a priority for them or they care about the quality of the product they sold. While I thought my experience might improve after multiple conversations with both men, it never has and because of that I honestly would steer friends, family and coworkers from ever using [name removed] homes in the future.

2.8
Verified Homeowner
Ft Worth, TX, on Jun 05, 2023

The communication is good. The construction delayed a lot

4.4
Verified Homeowner
Ft Worth, TX, on Sep 13, 2021

[name removed] is an amazing builder. His communication throughout the entire process made our lives so much easier. You need to find as many people like him for your company. He is the best.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Ft Worth, TX, on Jul 18, 2024

[name removed] (Sales manager) and [name removed] (construction manager) were wonderful to work with! They both had excellent communication regarding all the steps from signed contract up until move in and were more than helpful in accommodating our busy schedules to get things like the home inspection and blue tapping done quickly and efficiently.

4.4
Verified Homeowner
Ft Worth, TX, on Dec 03, 2023

Design center and lighting vendor were a long drive from the development.

5.0
Verified Homeowner
Ft Worth, TX, on Nov 05, 2023

The sales team for [name removed] is incompetent at best. During this process we were even offered our deposit back and an opportunity to walk away, when we took [name removed] up on his offer, it too was taken away like every other incentive given by him. His manager, April even accused us and our realtor of lying about the offer to give our deposit back. We have found many other [name removed] customers in this same neighborhood who were offered the same, we were just the first to take [name removed] up on the offer. Once our brick was messed up, we were offered by [name removed], an opportunity to come into the design center to change all exterior selections, one time. That was a lie- we had to settle more than we could change. [name removed] wasn’t even there, he had [name removed] handle the appointment. Everything about the sales team was horrible. The day we closed, your sales team closed the office 30minutes early. We funded a few minutes before 6pm. [name removed] called to apologize that he wasn’t on property and that “things come up and he hopes we can understand” when [name removed] arrived back at the office she acted put out for doing her job. Even stated “the things I do for [name removed]”. We had just written a massive check to you all, closed on a nightmare of a situation, and that was the way your team chose to handle the closing? So, incompetent is an understatement and at no point as anyone from upper management ever reached out to us, it’s pretty shameful.

4.1
Verified Homeowner
Ft Worth, TX, on Oct 11, 2023

We liked the location and size of our house, as well as the floor plan and most of the finishings, it was a spec home. The exclusion list before closing had 8 mayor items and the good thing was that they took care of them pretty quickly. What we didn't like was a very poor communication from start to finish, many delays and we never felt that [name removed] made us or our home a priority of theirs . Examples: we purchased the cabinet hardware in February and up until the end it was very clear that the communication was lost and never purchased, it ended being one of the items in the exclusion list. The lack of cleaning and final inspection of the home contributed to a leak from heavy rain that affected all the upstairs room to the kitchen ceiling. The garage door never worked and is still pending to be replaced as it has been cracking since before the closing, two toilet seats need to be replaced as they were stained also since before the closing, bathroom stone countertops all have blemishes that we couldn't see in the final inspection because cleaning was scheduled after the inspection and before signing. Our side yard is flooded due to a leak from sprinkler system, still pending for people to come and check on that.

4.0
Verified Homeowner
Ft Worth, TX, on Sep 08, 2023

It was apparent that the Sales manager ([name removed]) and construction manager ([name removed]) were never on same page mere days after my wife and I made offer …always pointing finger at each other which further delayed construction. My family is currently in house two weeks after closing (which was previously delayed 30 days) and projects still aren’t finished. Neither sales or construction act like the home has ever been a priority for them or they care about the quality of the product they sold. While I thought my experience might improve after multiple conversations with both men, it never has and because of that I honestly would steer friends, family and coworkers from ever using [name removed] homes in the future.

2.8
Verified Homeowner
Ft Worth, TX, on Jun 05, 2023

The communication is good. The construction delayed a lot

4.4
Verified Homeowner
Ft Worth, TX, on Sep 13, 2021

[name removed] is an amazing builder. His communication throughout the entire process made our lives so much easier. You need to find as many people like him for your company. He is the best.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Ft Worth, on Apr 17, 2024

Our warranty service rep [name removed] is exceptional with her commitment to getting things taken care of. Some of the trade crews that provide the service struggle to meet the appointment commitments they make.

4.2
Verified Homeowner
Ft Worth, on Feb 21, 2024

ANDIE IS VERY HELPFUL, HOWEVER SOMETIMES THE PROVIDERS DONT FULFILL THE FIXES AND WE NEED TO FOLLOW UP AGAIN. EXAMPLE STILL PENDING BACKYARD XXXXX YSIS IF THERE IS A DRAINAGE PROBLEM DUE TO BUILT PIPES OR WHAT? THEY SAID IT MIGHT BE THEY INSTALLED ONES THAT ARE NOT WIDE ENOUGH

3.6
Verified Homeowner
Ft Worth, on Jan 18, 2024

[name removed] has been very responsive.

4.3
Verified Homeowner
Ft Worth, on Oct 06, 2021

[name removed] has been very responsive, dependable, polite, and helpful. He’s a real asset to your organization.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet