Top Homebuilder Ratings & Reviews

Shaddock Homes

The Cottages 40's

6 Homeowner Reviews Completed Apr 2024 - Sep 2024

Shaddock Homes

Overall Satisfaction

4.0
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.0

Home Personalization Experience

1.3

Construction Experience

3.2

Customer Care Experience

3.5

Home Readiness

3.4

Installation & Workmanship

3.9

Community Profile

Shaddock Homes logo
For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Sep 06, 2024

We had an awful experience from start to finish. During our first meeting with the builder, the stage was set that we will need to meet on his schedule, he will choose what goes and he is not there to accommodate us in any way. During our first meeting as well my career choice was disrespected and he said that "people in tech have nothing to show for in there career". It was discussed that meetings with the builder will only happen 1-2 days a week and in the morning only during a very small window. If we could not make those very few hours work on that day, we would be charged additional fees. Now into the build process, our floors were installed improperly and not to manufacturing specs. When talking to the builder about this issue, he said "how about shaddock says there are good enough and I do nothing". There were giant gaps all over the floor filled in with wood filler. If a product cannot be installed properly, do not use that product. The cabinets have scratches all over the face of the doors and drawers. When our roof was put on, instead of talking over the phone, the builder made us come out in the middle of the week week to try to convince us that the incorrect roof he put on was good enough and we should keep it instead of getting the black roof that we paid extra for. A very small percentage of the blue tape imperfections were fixed because he got pissy about the floors being installed poorly. During our walkthrough half of our inspection items he said he would not correct. Also after that walkthrough and bluetape, the builder said if I did not sign right there in that moment, he would not fix anything from our blue tape or inspection and we will take the house as is and the exact words were, "if you don't sign, I will sign for you and I'll fix none of this and you'll take the house as it is". On our contract is said that we had to have our 3rd party inspection done within 14 days of closing, and he gave us only one day (a Sunday) to have our inspection done. And because that one day was within 2 weeks of closing, our VA appraiser was supposed to come out after that inspection, and because he would not let an inspector come at 14 days or more, the VA appraiser has 10 business days to do the appraisal and she did it on her last day of those 10 days. Overall, because of this small window, closing was pushed and we had to pay extra fees because of the builder. All in all, it was very clear the the builder runs the show, and [name removed] has no control over their builders and they can be as disrespectful as they want to whoever they want. Also we were told from the sales agent that our lot would be similar to the model and our yard and rear of the house would be similar. Now we find out that not even a small sedan will fit in our own driveway and we both have to park on the streek after paying over 500k for a house, which is insane and a huge lapse on the sales team and the promises they made.

1.7
Verified Homeowner
Celina, TX, on Jun 13, 2024

Very unprofessional experience as a whole. [name removed] homes to me has always been a more high end very dependable builder. I did not experience that what so ever with this buy

2.4
Verified Homeowner
Celina, TX, on Jun 13, 2024

[name removed] people!!! Every one I encountered at [name removed] has gone out of their way-above and beyond, to create my dream house. Making interior selections was so easy, the team communicated regularly throughout the process. I have already recommended [name removed] to others!

5.0
Verified Homeowner
Celina, TX, on Apr 15, 2024

I liked how attentive team from shaddock home is, and property manager [name removed] has been very helpful along with process

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Sep 06, 2024

We had an awful experience from start to finish. During our first meeting with the builder, the stage was set that we will need to meet on his schedule, he will choose what goes and he is not there to accommodate us in any way. During our first meeting as well my career choice was disrespected and he said that "people in tech have nothing to show for in there career". It was discussed that meetings with the builder will only happen 1-2 days a week and in the morning only during a very small window. If we could not make those very few hours work on that day, we would be charged additional fees. Now into the build process, our floors were installed improperly and not to manufacturing specs. When talking to the builder about this issue, he said "how about shaddock says there are good enough and I do nothing". There were giant gaps all over the floor filled in with wood filler. If a product cannot be installed properly, do not use that product. The cabinets have scratches all over the face of the doors and drawers. When our roof was put on, instead of talking over the phone, the builder made us come out in the middle of the week week to try to convince us that the incorrect roof he put on was good enough and we should keep it instead of getting the black roof that we paid extra for. A very small percentage of the blue tape imperfections were fixed because he got pissy about the floors being installed poorly. During our walkthrough half of our inspection items he said he would not correct. Also after that walkthrough and bluetape, the builder said if I did not sign right there in that moment, he would not fix anything from our blue tape or inspection and we will take the house as is and the exact words were, "if you don't sign, I will sign for you and I'll fix none of this and you'll take the house as it is". On our contract is said that we had to have our 3rd party inspection done within 14 days of closing, and he gave us only one day (a Sunday) to have our inspection done. And because that one day was within 2 weeks of closing, our VA appraiser was supposed to come out after that inspection, and because he would not let an inspector come at 14 days or more, the VA appraiser has 10 business days to do the appraisal and she did it on her last day of those 10 days. Overall, because of this small window, closing was pushed and we had to pay extra fees because of the builder. All in all, it was very clear the the builder runs the show, and [name removed] has no control over their builders and they can be as disrespectful as they want to whoever they want. Also we were told from the sales agent that our lot would be similar to the model and our yard and rear of the house would be similar. Now we find out that not even a small sedan will fit in our own driveway and we both have to park on the streek after paying over 500k for a house, which is insane and a huge lapse on the sales team and the promises they made.

1.7
Verified Homeowner
Celina, TX, on Jun 13, 2024

Very unprofessional experience as a whole. [name removed] homes to me has always been a more high end very dependable builder. I did not experience that what so ever with this buy

2.4
Verified Homeowner
Celina, TX, on Jun 13, 2024

[name removed] people!!! Every one I encountered at [name removed] has gone out of their way-above and beyond, to create my dream house. Making interior selections was so easy, the team communicated regularly throughout the process. I have already recommended [name removed] to others!

5.0
Verified Homeowner
Celina, TX, on Apr 15, 2024

I liked how attentive team from shaddock home is, and property manager [name removed] has been very helpful along with process

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet