Homebuilder Ratings & Reviews

Giddens Homes Reviews

100 Homeowner Reviews Completed Mar 2023 - Sep 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Leander, TX, on Sep 08, 2024

great communication during the build and excellent follow up for warranty issues.

4.9
Verified Homeowner
Liberty Hill, TX, on Sep 06, 2024

Love the look and quality, appliances are of high quality! Had problem with my ovens, call manufacturer, came out next day problem fixed, problem solved! Giddens Homes superintendent, stayed with me through any hiccups! The only complaint I have, the grass planted in the front of the house, was not the quality expected, like the home!

4.9
Verified Homeowner
Liberty Hill, TX, on Aug 25, 2024

The fit and finish of the home. The people involved including [name removed], [name removed], [name removed] were very easy to work with and did everything they said they would. [name removed] has gone beyond in his after sale support with the house.

4.0
Verified Homeowner
Liberty Hill, TX, on Aug 20, 2024

The warranty and customer care provided by our builder [name removed] has been amazing. He is always will to help and there is virtually zero wait time from the call.

5.0
Verified Homeowner
Liberty Hill, TX, on Aug 16, 2024

Overall this was a good experience, this was my first custom build from scratch. [name removed] was great to work with. What I dislike is the small things that have broken. Like oven and microwave not working, those have been resolved. Drawers coming loose off the soft close feature, off and on breaking. But what I really dislike is the irrigation sprinkler issues I keep having. I have wasted so much water it’s insane. I find new leaks weekly. If I had to do it again I would spend more time about placement of septic and propane location.

4.8
Verified Homeowner
Liberty Hill, TX, on Jul 17, 2024

Ease of the design center

4.6
Verified Homeowner
Jonestown, TX, on Jul 11, 2024

It was seamless, hassle free and stress free! We are extremely satisfied with our experience building our home with [name removed]. The communication was terrific - they were transparent throughout the process with no hidden surprises. [name removed] is a very trust worthy builder and we are extremely pleased with the entire process from start to finish!

5.0
Verified Homeowner
Lago Vista, TX, on Jun 18, 2024

The experience has been great. There are little things I need to be fixed, but everything is being coordinated very timely.

4.9
Verified Homeowner
Georgetown, TX, on May 25, 2024

Ease

5.0
Verified Homeowner
Liberty Hill, TX, on May 14, 2024

I like the detail work. Our super [name removed] was great to work with. Very pleased with all work done

5.0
Verified Homeowner
Liberty Hill, TX, on May 08, 2024

[name removed] was amazing, had an impressive attention to detail and was very friendly. He clearly cares about the homes he builds and about making sure the buyers are happy.

5.0
Verified Homeowner
Liberty Hill, TX, on May 08, 2024

My builder [name removed] has been more than excellent. He has met my expectations over and over again. Everytime I have needed anything he was right there with an answer or a service. I would 100% recommend [name removed] to anyone I know.

5.0
Verified Homeowner
Liberty Hill, TX, on May 03, 2024

Very responsive.

4.7
Verified Homeowner
Liberty Hill, TX, on Apr 06, 2024

Your sub-contractors are not always on the ball, but your direct service and customer care has been fantastic.

4.5
Verified Homeowner
Liberty Hill, TX, on Apr 04, 2024

The initial issues we faced were handled promptly and without resistance.

4.7
Verified Homeowner
Leander, TX, on Apr 01, 2024

Warranty service is quick and easy. You can submit via their site on https://giddenshomes.com/warranty/. Con: The warranty page errors out after submitting the request so there is no automatic confirmation that the request was received. However, someone does follow up by next business day acknowledging the request has been received.

4.9
Verified Homeowner
Liberty Hill, TX, on Feb 28, 2024

[name removed] has been great in communication and assisting us in getting things addressed.

5.0
Verified Homeowner
Liberty Hill, TX, on Feb 25, 2024

Nothing

4.9
Verified Homeowner
Liberty Hill, TX, on Feb 21, 2024

Liked turnaround on assistance, disliked difficulty at times getting assistance

4.8
Verified Homeowner
Liberty Hill, TX, on Feb 19, 2024

[name removed] and [name removed] were great to work with. They continue to follow up on our move to TX. Great team. Always there to answer any questions we have.

5.0
Verified Homeowner

Builder Profile

Giddens Homes logo

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.