Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Rockwall, on Jun 29, 2023
All people that are working in Grand home are so nice specially [name removed] from the warranty department, he is always there when we needed any questions or help, he always making sure that everything we need is taking care of.
Rockwall, on Aug 21, 2024
Responses are prompt and it's easy to get information
Rockwall, TX, on Sep 04, 2024
After we lost [name removed] the communication was horrible. Thankfully we had [name removed] who was very helpful and tried to answer questions as best as he could
Rockwall, on May 29, 2023
The long delay to complete my home. Also the staff at the design Centre somehow rushed our meeting and didn’t explain a lot of options to me. Finally, the finishing of certain things like cabinets and wall tiles were not up to my expectations
Rockwall, on Jan 08, 2024
The warranty people never show up as they have promised they will be coming once every month My dishwasher link water. I can see almost all my wall need caulking My staircase has broken line on each corner My stairs rails wasn't paint properly to reflect that black color
Rockwall, Tx, on Sep 04, 2024
From the beginning, I feel we were not given what was promised. At the initial contract signing we were lured in with the understanding we were purchasing our home on our desired lot, and only when we were near the end of the paperwork were we notified that the lot we wanted was sold prior to us coming in. The sales agent could have called and told us prior to our arrival, or even upon our arrival, but waiting until the end was very deceptive. Then, when we declined to continue signing a new lot was offered to us. Then the next day we were told that lot couldn't be sold to us after all. Further deceptive practices continued when a sketch/drawing was submitted to pricing with a clear depiction of what we wanted. Pricing returned a price for it, and we agreed to it. Then in architecture we found out the size was different that what was on the drawing, and no one from the management team (I believe it went up to [name removed]) would do anything to make it right or honor what was clearly sent to be priced. The design center process was awful as well. The design center consultant was not very knowledgeable at all. She kept having to go ask other consultants questions or had to be corrected by other consultants. The design selections were awful and minimal, and the upgrades were way overpriced and not very good at all. As for the build, it took an extremely long time to get started, and we had numerous issues. We signed the contract in March of 2023, but did not break ground until around October of 2023. Then did not close until July 2024. We had to fight to get windows replaced/fixed as were promised/indicated on architectural plans, CAD drawings, and the redline meeting. We had to fight to get the master shower to matched what was agreed to at the design center and depicted on the drawings. Every step of the way, even though our builder and sales rep tried their best to help us, nothing would get done until I reached out to upper level and/or C-suite management. There were a myriad of other issues as well. Individually not significant, but the volume and frequency of issues made it significant in totality. The trades really failed the builders too. Shortcuts were made and/or cheaply done. Floors are creaking already, walls are not straight and level (but you couldn't tell unless you are taking a level to them or installing things that are squared off). This is our 2nd Grand Homes purchase in 8 years and we thought the first experience was bad. This was worse. And the quality of the home seems worse, but seemingly done in a way to hide it from the builders. Our sales rep and builders did everything they could for us, and they were great. When we did have to interact with [name removed] or [name removed] they were great too. But the whole purchasing experience was just awful. Would not do it again if it were for the floorplan that we love, that we can only get with Grand or a custom build.
Rockwall, on Feb 13, 2023
Missed lot of fittings and structure plan(seriously they missed one window ), poor quality and outside brick has lot of cement marks and not properly finished
Rockwall, on Oct 07, 2023
I liked what was told to us but I dislike that some of the things we tried to contact about have not been met. I have tried to contact the person who was supposed to be checking all these for us more than three times in past three months but there has been no answer back. Before we had a problem with the window, he took care of that but after there was no communication, they told me to text them what we needed help with and after that no response what so ever. Even the sales associate has not answered any of our calls or texts so we do not know who to contact.
Rockwall, Tx, on Apr 17, 2024
Everything was extremely smooth [name removed] was fantastic throughout the purchase experience, she is super friendly and was a complete joy to work with. When we started working with her she did not pressure us at all. The first showing of the home she remembered our little one's name and let us take our time walking through the home, she had arrived early to make sure the house felt like a home. [name removed] and [name removed] have been very responsive to every question that I have sent to them. They have also been very transparent with us as to when we can expect any requested repairs. During [name removed]'s most recent check in he assisted me with some windows that weren't locking properly, as it turns out it was user error, but he still took the time to make sure each window properly locked and even gave advice as to how to remediate it, in case it happened again.
Rockwall, on Jan 17, 2023
[name removed] is amazing and goes above and beyond. Exceptional Customer Service!
Rockwall, TX, on Nov 03, 2023
We didn’t like the fact that the sales personnel had lack of knowledge and mislead us to extreme expenses. There was a change of a builder personnel during the construction process as well as sales personnel and we didn’t have any updates about the building process. We were even notified that the construction began after the framing was up and we have seen a poor quality work that we didn’t expect from grand homes. We previously had houses built with other builders and we didn’t have such issues. We feel like our is built by careless contractors. We saw so many defects and still waiting for answers. We discovered a covered up crack in the kitchen Iceland granite, kitchen pantry not built per plan, all the cabinet door hinges sprayed paint (they are flacking), second floor squeaking everywhere(bed rooms, hallway and game rooms), missing PSA item which is flood lights for exterior. And still haven’t got a response.
Rockwall, on Dec 31, 2022
Some items on the closing punch list took a while to be corrected, but the warranty representive has been in contact with us to ensure they are completed.
Rockwall, on May 22, 2023
Our house went up twice as fast as the other builders on our street, and couldn’t be more happy with the house and the area. They have been great and fix a few small things that have popped up.
Rockwall, TX, on Sep 28, 2023
Great sales person, always keeping me informed of the current stage.
Rockwall, on Jan 19, 2022
I loved my experience with our builder [name removed]. He was amazing. I also love my home as a whole. This was a well built home inside and out. If I had to say something I disliked, it would have to be the communication. There needs to be better communication between the new home owner and the sales team and every one evolved with the building process.
Rockwall, on Dec 30, 2022
From beginning to the end the worst experience I have ever had
Rockwall, on Nov 01, 2021
All the issues with my home and all the lies every employee has told me . Worse than used car salesmen
Rockwall, on Nov 22, 2022
[name removed] is great. He is always respond when we need his help
Rockwall, TX, on May 30, 2023
The purchase was smooth and they have met my expectations in the things we requested
Rockwall, on Aug 23, 2021
The builder was very responsive! Took a little longer to close but I know we were at the mercy of independent contractors
Rockwall, TX, on May 06, 2023
The staff, right from sales to design to construction are so knowledgable, courteous and always available. Mainly for us who are remote in California, this has played a huge part for our first home building experience with Grand Homes.
Rockwall, on Nov 10, 2022
[name removed] is always ready and happy to resolve any warranty or service issue as fast as possible. Perfect customer experience so far.
Rockwall, on Aug 17, 2022
This has been the best team I have ever worked with. They go above and beyond expectations.
Rockwall, TX, on Sep 26, 2022
The protracted delay with the completion of the home. We signed the contract in April 2021 and I understand there was supply chain issues due to Covid 19 but we had homes that signed in June/July getting completed we'll ahead of ours. Secondly while [name removed] delivered on the exterior structure, the quality of the finishing (paintings) and overall finishing leaves much to be desired. The sub contractors used by Grandhomes do not do great job and should have been called to order. Stuff like the showers doors without the water proof rubber base, shaking railings poles, HVAC system that don't deliver air to some rooms, garage door with a.huge gap on the side that rodents can creep into etc We are not satisfied with the finishing of our home
Rockwall, on Jul 17, 2022
I moved in February 15 and tired of my second bathroom has yet to be installed it is the middle of July
Rockwall, TX, on Aug 06, 2022
Communication could be improved, there did not seem to be a consistent process for updates or regular communication. Our builder was terminated and the company did not disclose that until we contacted them a week later for an update. This should have been communicated immediately along with the go-forward plan. We also did not agree with our builder's termination, we felt like our experience with him was excellent so that was very disappointing as well. Finish work could have been better - for instance - some seams are noticeable, painting in some areas was subpar, post-close cleaning was low quality and our realtor's team came in afterwards and did a much better job. There was also a contractor that damaged our driveway in multiple places that are still noticeable. They should have been held responsible for redoing the entire driveway or Grand Homes should have done that as the 'scars' are still apparent. We understand why you do not work with pool builders as you used to but it would be nice to bring that back as doing it afterwards is a gigantic mess that's more costly and more wasteful than if it could have been done during the build process somehow. We love the house overall as it is very nice and typically your employees are friendly and helpful when asked. We really like Grand Homes' models and designs and you seem to be finishing construction in a lesser time-frame than most of your competitors. Thank you.
Rockwall, TX, on May 11, 2022
[name removed] and [name removed] went above and beyond to help with any issues [name removed] and [name removed] were wonderful to work with
Rockwall, on Jun 02, 2022
The warranty service is a very useful resource to have post-closing and [name removed] is a terrific advocate
Rockwall, TX, on Apr 14, 2022
There was a fairly long punch list remaining after the second home owner walk through. Getting the remaining items completed has been quick with only one outstanding item remaining.
Rockwall, on May 29, 2022
[name removed] has done an exceptional job. He follows up on every concern in a timely manner, and always makes sure we are satisfied. I have purchased 5 new homes and we have never been cared for after the sale like [name removed] & Grand Homes have cared for us.
Rockwall, TX, on Feb 28, 2022
We moved from out of state and we changed our minds on the floor plan & neighborhood. We really appreciate all of the support in the process.
Garland, on Mar 09, 2022
All warranty related items were taken care of in a timely manner.
Garland, TX, on Dec 21, 2021
My wife and I greatly appreciated the amazing communication from [name removed] [name removed] at the sales office. He was always available to take our calls with questions, even after hours! [name removed] [name removed] our builder always went above and beyond to make sure every detail of our construction fully covered.
Garland, on Mar 01, 2022
Warranty service was precise and remarkable attention to detail. When I call with a request, it was immediately attended to. Service is second to none.
Rockwall, TX, on Dec 18, 2021
I did not like the manner in which we initially signed the original documents. I walked in wanting to buy the home, discussed some things that I would like, and signed the same day. There was no opportunity to make adjustments and changes prebuild and post foundation build
Rockwall, on May 16, 2021
My home has so many issues and Grand wants to "patch" the issues instead of actually fixing the problems. They want to pick and choose what is fixed instead of fixing everything. I closed on this brand new construction 5 months ago today. It is not sellable!!!!!! Waste of money, shotty workmanship, cheap cost cutting measures taken, definitely do not lock at for the customer.
Rockwall, on Apr 28, 2021
I have liked the prompt attention to my questions or requests for service regarding any minor repairs or how different amenities within the house work
Garland, TX, on Dec 01, 2021
The experience and work quality was excellent because of the professionalism and work ethic of our builder [name removed]. He was a joy and we slept good at night knowing that our house was in his hands.
Rockwall, TX, on Oct 18, 2021
The quality of the work performed on my home is very substandard. We have continued to have one issue after another, for example, we have had the electricians come out every week and still they can fix the issues we are having. Our lights are always flickering and breakers always [name removed]. The room above my two-car garage literally shakes and vibrates when the garage door is opening or closing. Our home was delivered with some granite countertops scratched and was told they would be replaced a week after closing but we have been in our house for over six weeks and nothing has been said about it. Our walls were left not properly smoothed out and one can actually see the bumps in the walls.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Rockwall, TX, on Sep 04, 2024
After we lost [name removed] the communication was horrible. Thankfully we had [name removed] who was very helpful and tried to answer questions as best as he could
Rockwall, Tx, on Sep 04, 2024
From the beginning, I feel we were not given what was promised. At the initial contract signing we were lured in with the understanding we were purchasing our home on our desired lot, and only when we were near the end of the paperwork were we notified that the lot we wanted was sold prior to us coming in. The sales agent could have called and told us prior to our arrival, or even upon our arrival, but waiting until the end was very deceptive. Then, when we declined to continue signing a new lot was offered to us. Then the next day we were told that lot couldn't be sold to us after all. Further deceptive practices continued when a sketch/drawing was submitted to pricing with a clear depiction of what we wanted. Pricing returned a price for it, and we agreed to it. Then in architecture we found out the size was different that what was on the drawing, and no one from the management team (I believe it went up to [name removed]) would do anything to make it right or honor what was clearly sent to be priced. The design center process was awful as well. The design center consultant was not very knowledgeable at all. She kept having to go ask other consultants questions or had to be corrected by other consultants. The design selections were awful and minimal, and the upgrades were way overpriced and not very good at all. As for the build, it took an extremely long time to get started, and we had numerous issues. We signed the contract in March of 2023, but did not break ground until around October of 2023. Then did not close until July 2024. We had to fight to get windows replaced/fixed as were promised/indicated on architectural plans, CAD drawings, and the redline meeting. We had to fight to get the master shower to matched what was agreed to at the design center and depicted on the drawings. Every step of the way, even though our builder and sales rep tried their best to help us, nothing would get done until I reached out to upper level and/or C-suite management. There were a myriad of other issues as well. Individually not significant, but the volume and frequency of issues made it significant in totality. The trades really failed the builders too. Shortcuts were made and/or cheaply done. Floors are creaking already, walls are not straight and level (but you couldn't tell unless you are taking a level to them or installing things that are squared off). This is our 2nd Grand Homes purchase in 8 years and we thought the first experience was bad. This was worse. And the quality of the home seems worse, but seemingly done in a way to hide it from the builders. Our sales rep and builders did everything they could for us, and they were great. When we did have to interact with [name removed] or [name removed] they were great too. But the whole purchasing experience was just awful. Would not do it again if it were for the floorplan that we love, that we can only get with Grand or a custom build.
Rockwall, Tx, on Apr 17, 2024
Everything was extremely smooth [name removed] was fantastic throughout the purchase experience, she is super friendly and was a complete joy to work with. When we started working with her she did not pressure us at all. The first showing of the home she remembered our little one's name and let us take our time walking through the home, she had arrived early to make sure the house felt like a home. [name removed] and [name removed] have been very responsive to every question that I have sent to them. They have also been very transparent with us as to when we can expect any requested repairs. During [name removed]'s most recent check in he assisted me with some windows that weren't locking properly, as it turns out it was user error, but he still took the time to make sure each window properly locked and even gave advice as to how to remediate it, in case it happened again.
Rockwall, TX, on Nov 03, 2023
We didn’t like the fact that the sales personnel had lack of knowledge and mislead us to extreme expenses. There was a change of a builder personnel during the construction process as well as sales personnel and we didn’t have any updates about the building process. We were even notified that the construction began after the framing was up and we have seen a poor quality work that we didn’t expect from grand homes. We previously had houses built with other builders and we didn’t have such issues. We feel like our is built by careless contractors. We saw so many defects and still waiting for answers. We discovered a covered up crack in the kitchen Iceland granite, kitchen pantry not built per plan, all the cabinet door hinges sprayed paint (they are flacking), second floor squeaking everywhere(bed rooms, hallway and game rooms), missing PSA item which is flood lights for exterior. And still haven’t got a response.
Rockwall, TX, on Sep 28, 2023
Great sales person, always keeping me informed of the current stage.
Rockwall, TX, on May 30, 2023
The purchase was smooth and they have met my expectations in the things we requested
Rockwall, TX, on May 06, 2023
The staff, right from sales to design to construction are so knowledgable, courteous and always available. Mainly for us who are remote in California, this has played a huge part for our first home building experience with Grand Homes.
Rockwall, TX, on Sep 26, 2022
The protracted delay with the completion of the home. We signed the contract in April 2021 and I understand there was supply chain issues due to Covid 19 but we had homes that signed in June/July getting completed we'll ahead of ours. Secondly while [name removed] delivered on the exterior structure, the quality of the finishing (paintings) and overall finishing leaves much to be desired. The sub contractors used by Grandhomes do not do great job and should have been called to order. Stuff like the showers doors without the water proof rubber base, shaking railings poles, HVAC system that don't deliver air to some rooms, garage door with a.huge gap on the side that rodents can creep into etc We are not satisfied with the finishing of our home
Rockwall, TX, on Aug 06, 2022
Communication could be improved, there did not seem to be a consistent process for updates or regular communication. Our builder was terminated and the company did not disclose that until we contacted them a week later for an update. This should have been communicated immediately along with the go-forward plan. We also did not agree with our builder's termination, we felt like our experience with him was excellent so that was very disappointing as well. Finish work could have been better - for instance - some seams are noticeable, painting in some areas was subpar, post-close cleaning was low quality and our realtor's team came in afterwards and did a much better job. There was also a contractor that damaged our driveway in multiple places that are still noticeable. They should have been held responsible for redoing the entire driveway or Grand Homes should have done that as the 'scars' are still apparent. We understand why you do not work with pool builders as you used to but it would be nice to bring that back as doing it afterwards is a gigantic mess that's more costly and more wasteful than if it could have been done during the build process somehow. We love the house overall as it is very nice and typically your employees are friendly and helpful when asked. We really like Grand Homes' models and designs and you seem to be finishing construction in a lesser time-frame than most of your competitors. Thank you.
Rockwall, TX, on May 11, 2022
[name removed] and [name removed] went above and beyond to help with any issues [name removed] and [name removed] were wonderful to work with
Rockwall, TX, on Apr 14, 2022
There was a fairly long punch list remaining after the second home owner walk through. Getting the remaining items completed has been quick with only one outstanding item remaining.
Rockwall, TX, on Feb 28, 2022
We moved from out of state and we changed our minds on the floor plan & neighborhood. We really appreciate all of the support in the process.
Garland, TX, on Dec 21, 2021
My wife and I greatly appreciated the amazing communication from [name removed] [name removed] at the sales office. He was always available to take our calls with questions, even after hours! [name removed] [name removed] our builder always went above and beyond to make sure every detail of our construction fully covered.
Rockwall, TX, on Dec 18, 2021
I did not like the manner in which we initially signed the original documents. I walked in wanting to buy the home, discussed some things that I would like, and signed the same day. There was no opportunity to make adjustments and changes prebuild and post foundation build
Garland, TX, on Dec 01, 2021
The experience and work quality was excellent because of the professionalism and work ethic of our builder [name removed]. He was a joy and we slept good at night knowing that our house was in his hands.
Rockwall, TX, on Oct 18, 2021
The quality of the work performed on my home is very substandard. We have continued to have one issue after another, for example, we have had the electricians come out every week and still they can fix the issues we are having. Our lights are always flickering and breakers always [name removed]. The room above my two-car garage literally shakes and vibrates when the garage door is opening or closing. Our home was delivered with some granite countertops scratched and was told they would be replaced a week after closing but we have been in our house for over six weeks and nothing has been said about it. Our walls were left not properly smoothed out and one can actually see the bumps in the walls.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Rockwall, on Aug 21, 2024
Responses are prompt and it's easy to get information
Rockwall, on Jan 08, 2024
The warranty people never show up as they have promised they will be coming once every month My dishwasher link water. I can see almost all my wall need caulking My staircase has broken line on each corner My stairs rails wasn't paint properly to reflect that black color
Rockwall, on Oct 07, 2023
I liked what was told to us but I dislike that some of the things we tried to contact about have not been met. I have tried to contact the person who was supposed to be checking all these for us more than three times in past three months but there has been no answer back. Before we had a problem with the window, he took care of that but after there was no communication, they told me to text them what we needed help with and after that no response what so ever. Even the sales associate has not answered any of our calls or texts so we do not know who to contact.
Rockwall, on May 22, 2023
Our house went up twice as fast as the other builders on our street, and couldn’t be more happy with the house and the area. They have been great and fix a few small things that have popped up.
Rockwall, on Dec 30, 2022
From beginning to the end the worst experience I have ever had
Rockwall, on Nov 22, 2022
[name removed] is great. He is always respond when we need his help
Rockwall, on Nov 10, 2022
[name removed] is always ready and happy to resolve any warranty or service issue as fast as possible. Perfect customer experience so far.
Rockwall, on Aug 17, 2022
This has been the best team I have ever worked with. They go above and beyond expectations.
Rockwall, on Jul 17, 2022
I moved in February 15 and tired of my second bathroom has yet to be installed it is the middle of July
Rockwall, on Jun 02, 2022
The warranty service is a very useful resource to have post-closing and [name removed] is a terrific advocate
Rockwall, on May 29, 2022
[name removed] has done an exceptional job. He follows up on every concern in a timely manner, and always makes sure we are satisfied. I have purchased 5 new homes and we have never been cared for after the sale like [name removed] & Grand Homes have cared for us.
Garland, on Mar 09, 2022
All warranty related items were taken care of in a timely manner.
Garland, on Mar 01, 2022
Warranty service was precise and remarkable attention to detail. When I call with a request, it was immediately attended to. Service is second to none.
Rockwall, on May 16, 2021
My home has so many issues and Grand wants to "patch" the issues instead of actually fixing the problems. They want to pick and choose what is fixed instead of fixing everything. I closed on this brand new construction 5 months ago today. It is not sellable!!!!!! Waste of money, shotty workmanship, cheap cost cutting measures taken, definitely do not lock at for the customer.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Rockwall, on Jun 29, 2023
All people that are working in Grand home are so nice specially [name removed] from the warranty department, he is always there when we needed any questions or help, he always making sure that everything we need is taking care of.
Rockwall, on May 29, 2023
The long delay to complete my home. Also the staff at the design Centre somehow rushed our meeting and didn’t explain a lot of options to me. Finally, the finishing of certain things like cabinets and wall tiles were not up to my expectations
Rockwall, on Feb 13, 2023
Missed lot of fittings and structure plan(seriously they missed one window ), poor quality and outside brick has lot of cement marks and not properly finished
Rockwall, on Jan 17, 2023
[name removed] is amazing and goes above and beyond. Exceptional Customer Service!
Rockwall, on Dec 31, 2022
Some items on the closing punch list took a while to be corrected, but the warranty representive has been in contact with us to ensure they are completed.
Rockwall, on Jan 19, 2022
I loved my experience with our builder [name removed]. He was amazing. I also love my home as a whole. This was a well built home inside and out. If I had to say something I disliked, it would have to be the communication. There needs to be better communication between the new home owner and the sales team and every one evolved with the building process.
Rockwall, on Nov 01, 2021
All the issues with my home and all the lies every employee has told me . Worse than used car salesmen