Overall Satisfaction
Community Profile
Lined with a meandering, wooded creek, Heritage Ridge Estates is a wonderful place to come home to. Surrounded by parks, golf courses and shopping, offers a rare opportunity to purchase a new construction home in desirable Plano. The homes at Heritage Ridge showcase timeless architecture that offers a modern take on traditional styles. Designed for easy family living, features spacious interiors, inviting great rooms and flexible indoor/outdoor living spaces that make every day feel like a celebration.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Plano, on Feb 11, 2024
Your warranty representative is very responsive. I had minor requests and all have been taken care of immediately.
Plano, Tx, on May 13, 2024
There were some inspection findings and [name removed] did a great job in getting them fixed
Plano, on Aug 24, 2024
The home is quality built. Did not have any issues with design, construction or communication during the construction process. I have lived in it for about a year. All is well.
Plano, on Dec 14, 2023
[name removed] from warranty is very good in helping us navigating though all issues we have encountered so far. His help is much appreciated.
Plano, on Jul 18, 2024
Team does not follow back up and consistently changes their mind on previously-promised items and tasks. Things go for months unaddressed and the building quality is extremely poor. Less than a year into our home, we've had to reach out to Grand Home at least 20+times to address issues around the house.
Plano, on Jul 20, 2023
[name removed] is very responsive and tries to solve the issues very quickly. He is available via text, email, and phone all the time.
Plano, on Jan 16, 2024
every meeting they tried to ask for good survey but after that everything's not good
Plano, TX, on Nov 18, 2022
Like: -All people I worked with -Understanding my needs -Honesty Dislike: -Floor tiles - scratches way too easily and designer did not mentioned that when buying
Plano, on Jun 26, 2023
Great service. [name removed] is excellent with follow up and taking care of our needs.
Plano, on Oct 26, 2023
I like the Warranty folks. They are very responsive and revert to requests very quickly.
Plano, TX, on Jun 10, 2022
I like the work ethic of sales person , the builder and the design staffs
Plano, on Apr 03, 2023
Disliked that it changed a few times but liked the new person assigned
Plano, on Sep 21, 2023
We are very dissapointed with the tiles that were installed. We paid a lot of money for that upgrade and no one told us about their quality. Outside of that, we are happy with everything else.
Plano, TX, on Apr 06, 2022
Everyone was helpful and it was a very nice transition and experience.
Plano, on Aug 17, 2023
[name removed] is awesome, very helpful and professional.
Plano, TX, on Dec 10, 2021
Having an amazing design consultant ([name removed]) and great builder ([name removed]) saved the “day”. They helped navigate and support what was otherwise frustrating and difficult process
Plano, on Jul 18, 2022
Warranty Service is good and Warranty guy is really great.
Plano, on May 07, 2023
Quality of the fixtures, door knobs, kitchen cabinets given to me was not expected for the price paid for the home
Plano, on May 27, 2021
It takes too long to get repairs. There isn't a closed loop process to track open items and their status. I have to spend too much time trying to keep up with this and reminding about items that are not completed. A system solution is needed.
Plano, on Nov 12, 2021
I cannot fit my vehicles in the garage. Design studio was not good at all. Choices and personnel issue. Asking for feedback that goes to the person is useless. Design studio lied about available options. I expected better quality for the price. Too many personnel changes. Lack of response from managers when I reached out. Lack of tracking system for repairs. I have to keep the list and follow-up on items. Lack of customer service. I am still waiting on a response about what can be done to allow a mid-size SUV fit in the garage. Why have a garage that doesn't fit the vehicles. You can drive through the neighborhood and only smaller vehicles are in the garage. I need a garage for the Texas weather. I asked about that before buying the home and was told that it would fit just fine.
Plano, TX, on Dec 02, 2021
I liked the original team members who helped with my purchase and initial build process. [name removed] was very courteous and helpful through our initial purchase process. I also began my build with [name removed] and can attest that he really went out of his way to make sure I was happy with the building process. From the moment these employees left, it was a decline in quality and worse of all, a decline in customer service. I was shuffled around due to turnover, was not kept in the loop during my build, and disrespected every step of the way. The builder I got after [name removed] was [name removed] and after 2 weeks it was [name removed]. [name removed] was not approachable at all. At one point he told me he didn't care if I was happy, just that he finished the build. He also blocked me from access to my house at one point as a petty move, which did not sit well with me. The overall finishes to the house are not good and I am highly disappointed. I have had doorknobs fall out, cracks in the door frame, dishwasher that was not connected, drain that was clogged and was flooding my master bath. The over all paint job was poor and I have had someone come out and help correct. It was poor finish overall and the experience left me feeling very unhappy.
Plano, TX, on May 16, 2021
I really like the design process, [name removed] has been a great help on the loan processing and our amazing builder [[name removed]]. After a week of stay, we found a big crack on the ourside of the house and really hurt our feelings. That's one thing a new homeowner won't need to see. Every day you see it, its not a pleasant thing at all. God knows what holds in the future!!!
Plano, on Jan 20, 2021
Great plan and design. Some of the Building materials used are low quality
Plano, TX, on Mar 27, 2021
We were not given some details on options that should have been clear WAY before putting a large amount of money down that locked us into a home that was clearly lacking. IF it had not been for a phenomenal builder that worked with us to fix several defects we would have been more than dissatisfied, The sales person was very vague and several things that we assumed were included were not, several "options" (ie; head knockers, linen closets, shelves, lighting, hardware ) that was in the model that were NOT even an option, much less available. We have ended up replacing lighting, building closets and shelving, concrete, and more that was not an option. Also, replacing a terrible fence that started curling up the second week we were in. Sewers that were not connected and electricity lines that were not ran to accommodate the amount of plugs that we had requested.(We are not electricians, so not aware that we would need to request the amount of amperage that would allow 2 blowdryers to run at one time) We built this house for two elderly parents to move in with us and college age kids paying off school loans, so the amount of details were extremely important to us to house this many people. Spending this much money on a house that has this many disappointments has been heart breaking. I will say Jeff was the highlight of our experience and we enjoyed working with him, I only wish it were with a different scenario.
Plano, TX, on Feb 18, 2021
design center options were not good.design center person who did my appointment was not helpful and did not offer options or good advice. missing smart home features. Design center person put down the wrong selection and it cost me money to correct it. no salesperson after [name removed] let. [name removed] took on the role of bulder, design center help for bricks, and buildesalesperson. [name removed] did a great job filling the gaps. I cannot say enough good things about [name removed] and his willingness to help.
Plano, on Oct 24, 2020
[name removed] was very responsive, but few things are my grass was sowed until my plot ends which [name removed] tried to escalate but please make this is done when the home next to me built
Plano, TX, on Dec 02, 2020
Selection of products was very limited. Low quality of products same as apartments.
Plano, on Sep 22, 2020
They missed up with several things we choose with the design studio at that time and later they get it added or fixed, I was reaching the builder almost every single day once or twice to follow up with him about the issues they missed so that's led to a delay in delivering the house and made us so stressed out at that time, anyway overall now we like the house and the neighborhood too.
Plano, on Jul 31, 2020
I like the floor plan. But the first warranty rep did not care about the customer satisfaction.
Plano, TX, on Dec 13, 2019
The most important thing ,if I find any issue need to be fix I just call or text the builder [name removed] or [name removed] from the warranty, found them ready to help !!!
Plano, on Apr 12, 2020
When I sent emails to the warranty department, they responded within 24hrs. but it doesn't mean they will fix the problems if it is a design flaw
Plano, TX, on Jul 21, 2019
The Sales lady [name removed] and [name removed] the builder were working with us very closely with our concerns. After we moved in especially [name removed] took care of all of our concerns and minor issues we had. Warranty [name removed]. [name removed] and [name removed] also came to visited us to make sure everything was satisfied and that felt really good as a homeowner!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Plano, Tx, on May 13, 2024
There were some inspection findings and [name removed] did a great job in getting them fixed
Plano, TX, on Nov 18, 2022
Like: -All people I worked with -Understanding my needs -Honesty Dislike: -Floor tiles - scratches way too easily and designer did not mentioned that when buying
Plano, TX, on Jun 10, 2022
I like the work ethic of sales person , the builder and the design staffs
Plano, TX, on Apr 06, 2022
Everyone was helpful and it was a very nice transition and experience.
Plano, TX, on Dec 10, 2021
Having an amazing design consultant ([name removed]) and great builder ([name removed]) saved the “day”. They helped navigate and support what was otherwise frustrating and difficult process
Plano, TX, on Dec 02, 2021
I liked the original team members who helped with my purchase and initial build process. [name removed] was very courteous and helpful through our initial purchase process. I also began my build with [name removed] and can attest that he really went out of his way to make sure I was happy with the building process. From the moment these employees left, it was a decline in quality and worse of all, a decline in customer service. I was shuffled around due to turnover, was not kept in the loop during my build, and disrespected every step of the way. The builder I got after [name removed] was [name removed] and after 2 weeks it was [name removed]. [name removed] was not approachable at all. At one point he told me he didn't care if I was happy, just that he finished the build. He also blocked me from access to my house at one point as a petty move, which did not sit well with me. The overall finishes to the house are not good and I am highly disappointed. I have had doorknobs fall out, cracks in the door frame, dishwasher that was not connected, drain that was clogged and was flooding my master bath. The over all paint job was poor and I have had someone come out and help correct. It was poor finish overall and the experience left me feeling very unhappy.
Plano, TX, on May 16, 2021
I really like the design process, [name removed] has been a great help on the loan processing and our amazing builder [[name removed]]. After a week of stay, we found a big crack on the ourside of the house and really hurt our feelings. That's one thing a new homeowner won't need to see. Every day you see it, its not a pleasant thing at all. God knows what holds in the future!!!
Plano, TX, on Mar 27, 2021
We were not given some details on options that should have been clear WAY before putting a large amount of money down that locked us into a home that was clearly lacking. IF it had not been for a phenomenal builder that worked with us to fix several defects we would have been more than dissatisfied, The sales person was very vague and several things that we assumed were included were not, several "options" (ie; head knockers, linen closets, shelves, lighting, hardware ) that was in the model that were NOT even an option, much less available. We have ended up replacing lighting, building closets and shelving, concrete, and more that was not an option. Also, replacing a terrible fence that started curling up the second week we were in. Sewers that were not connected and electricity lines that were not ran to accommodate the amount of plugs that we had requested.(We are not electricians, so not aware that we would need to request the amount of amperage that would allow 2 blowdryers to run at one time) We built this house for two elderly parents to move in with us and college age kids paying off school loans, so the amount of details were extremely important to us to house this many people. Spending this much money on a house that has this many disappointments has been heart breaking. I will say Jeff was the highlight of our experience and we enjoyed working with him, I only wish it were with a different scenario.
Plano, TX, on Feb 18, 2021
design center options were not good.design center person who did my appointment was not helpful and did not offer options or good advice. missing smart home features. Design center person put down the wrong selection and it cost me money to correct it. no salesperson after [name removed] let. [name removed] took on the role of bulder, design center help for bricks, and buildesalesperson. [name removed] did a great job filling the gaps. I cannot say enough good things about [name removed] and his willingness to help.
Plano, TX, on Dec 02, 2020
Selection of products was very limited. Low quality of products same as apartments.
Plano, TX, on Dec 13, 2019
The most important thing ,if I find any issue need to be fix I just call or text the builder [name removed] or [name removed] from the warranty, found them ready to help !!!
Plano, TX, on Jul 21, 2019
The Sales lady [name removed] and [name removed] the builder were working with us very closely with our concerns. After we moved in especially [name removed] took care of all of our concerns and minor issues we had. Warranty [name removed]. [name removed] and [name removed] also came to visited us to make sure everything was satisfied and that felt really good as a homeowner!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Plano, on Feb 11, 2024
Your warranty representative is very responsive. I had minor requests and all have been taken care of immediately.
Plano, on Dec 14, 2023
[name removed] from warranty is very good in helping us navigating though all issues we have encountered so far. His help is much appreciated.
Plano, on Jul 20, 2023
[name removed] is very responsive and tries to solve the issues very quickly. He is available via text, email, and phone all the time.
Plano, on Jun 26, 2023
Great service. [name removed] is excellent with follow up and taking care of our needs.
Plano, on Apr 03, 2023
Disliked that it changed a few times but liked the new person assigned
Plano, on Jul 18, 2022
Warranty Service is good and Warranty guy is really great.
Plano, on May 27, 2021
It takes too long to get repairs. There isn't a closed loop process to track open items and their status. I have to spend too much time trying to keep up with this and reminding about items that are not completed. A system solution is needed.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Plano, on Aug 24, 2024
The home is quality built. Did not have any issues with design, construction or communication during the construction process. I have lived in it for about a year. All is well.
Plano, on Jul 18, 2024
Team does not follow back up and consistently changes their mind on previously-promised items and tasks. Things go for months unaddressed and the building quality is extremely poor. Less than a year into our home, we've had to reach out to Grand Home at least 20+times to address issues around the house.
Plano, on Jan 16, 2024
every meeting they tried to ask for good survey but after that everything's not good
Plano, on Oct 26, 2023
I like the Warranty folks. They are very responsive and revert to requests very quickly.
Plano, on Sep 21, 2023
We are very dissapointed with the tiles that were installed. We paid a lot of money for that upgrade and no one told us about their quality. Outside of that, we are happy with everything else.
Plano, on Aug 17, 2023
[name removed] is awesome, very helpful and professional.
Plano, on May 07, 2023
Quality of the fixtures, door knobs, kitchen cabinets given to me was not expected for the price paid for the home
Plano, on Nov 12, 2021
I cannot fit my vehicles in the garage. Design studio was not good at all. Choices and personnel issue. Asking for feedback that goes to the person is useless. Design studio lied about available options. I expected better quality for the price. Too many personnel changes. Lack of response from managers when I reached out. Lack of tracking system for repairs. I have to keep the list and follow-up on items. Lack of customer service. I am still waiting on a response about what can be done to allow a mid-size SUV fit in the garage. Why have a garage that doesn't fit the vehicles. You can drive through the neighborhood and only smaller vehicles are in the garage. I need a garage for the Texas weather. I asked about that before buying the home and was told that it would fit just fine.
Plano, on Jan 20, 2021
Great plan and design. Some of the Building materials used are low quality
Plano, on Oct 24, 2020
[name removed] was very responsive, but few things are my grass was sowed until my plot ends which [name removed] tried to escalate but please make this is done when the home next to me built
Plano, on Sep 22, 2020
They missed up with several things we choose with the design studio at that time and later they get it added or fixed, I was reaching the builder almost every single day once or twice to follow up with him about the issues they missed so that's led to a delay in delivering the house and made us so stressed out at that time, anyway overall now we like the house and the neighborhood too.
Plano, on Jul 31, 2020
I like the floor plan. But the first warranty rep did not care about the customer satisfaction.