Top Homebuilder Ratings & Reviews

Legend Homes

Summerhill

30 Homeowner Reviews Completed May 2023 - Sep 2024

Legend Homes << San Antonio

Overall Satisfaction

3.5
Customers' overall satisfaction
2.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

3.1

Construction Experience

2.7

Customer Care Experience

4.0

Home Readiness

2.6

Installation & Workmanship

3.4



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

San Antonio, TX, on Jan 03, 2024

Quality control is dismal, and I have absolutely no confidence in the craftmanship of the builder's sub-contractors.

3.5
Verified Homeowner
San Antonio, on Jul 01, 2024

The quality of the home is very poor and I continue to find flaws and problems with it as the days go by.

3.4
Verified Homeowner
San Antonio, TX, on Aug 30, 2023

I felt reassured by the sales person. I dislike the quality and durability of the tile

4.7
Verified Homeowner
San Antonio, on May 02, 2024

I can see some of the nails on siding that didn’t go in all the way

4.9
Verified Homeowner
San Antonio, TX, on Jul 06, 2023

Legend Homes Agent [name removed] was great. Process with purchasing home with First Choice was good. Process with getting issues fixed with home with the Builders was an awful experience. Home had many minor and major problems for a new build home. Building team definitely needs to get replaced in order for Legend Homes to have less issues selling homes or have customers more satisfied during initial home walkthroughs and visits (major and minor issues will not be noticed if a good Building [name removed] builds the house correctly, scaring away potential buyers).

4.3
Verified Homeowner
San Antonio, on May 25, 2023

I was given dead grass/sod when my home was built. Not sure why the builder did not do anything about that when I made my complaints.

3.4
Verified Homeowner
San Antonio, TX, on Jun 16, 2023

The Builder representative phone number XXX-XXX-XXXX told us he would take care of any issues that we had with the house that were covered. Every issue we asked him to take care of he said he would handle and then never got back to us about it again. We mentioned it to him numerous times. He said it would be handled and someone would call us to schedule it. No one ever called. He was a terrible representative and if I owned this company he would be fired for not being able to handle the day to day of his job.

2.1
Verified Homeowner
San Antonio, on Nov 24, 2022

Sales rep during Covid

2.3
Verified Homeowner
San Antonio, TX, on Jan 12, 2023

I liked the hospitality that I experienced with the process.

4.7
Verified Homeowner
San Antonio, on Aug 17, 2022

Response time on warrenty requests very slow or lost.

3.9
Verified Homeowner
San Antonio, TX, on Jan 12, 2023

Wish move in date was sooner

4.2
Verified Homeowner
San Antonio, on May 25, 2022

Love our home but dislike the process of getting it.

3.6
Verified Homeowner
San Antonio, TX, on Sep 06, 2022

The scope was expanded significantly. The project was supposed to be finished on March 22, but sadly it wasn't until July 22 and was almost delayed much more. It has been said that [name removed] is infamous for intentionally missing deadlines to wait for sales so that potential buyers can back out to resell at greater prices. The [name removed]-appointed seller would freely say to me that he would resell my house at a greater cost, almost seeming to wish for my demise.

3.1
Verified Homeowner
San Antonio, on May 19, 2022

I like the layout and style of the home and the area it’s in. I didn’t like how hard it’s been to get certain things needed for the home as employees and contractors kept changing through the last year.

4.1
Verified Homeowner
San Antonio, TX, on Aug 30, 2022

It is as great had no issues

5.0
Verified Homeowner
San Antonio, TX, on Jun 28, 2022

Building manager Zach has been awesome and explains everything in detail. Shortage supply lengthened the purchase of the house which is understandable. It's more of the quality of the house I disliked.

3.8
Verified Homeowner
San Antonio, TX, on Dec 13, 2021

Where do I begin? I was shown the wrong lot. The paperwork that had the features listed for the house was not accurate. The walk through was just for show. Only a few things were corrected in the house with the blue tape walk. Our hot water heater power was not turned on. Some of the switches on the outside of the house was off. It was good that we knew where the switches were located.

2.2
Verified Homeowner
San Antonio, TX, on Oct 05, 2021

We have had multiple issues come online since we have moved to our home. We have had dead grass placed onto rubbish left by builders, and area of the yard has completely washed away creating muddy paths that go directly to our driveway, the small full bath light flickers, cabinets were broken, and we had a leak that contributed to the walls needing repair. And all of this happened within the 1st 30days. Not sure if these will get reconciled in a timely matter

3.4
Verified Homeowner
San Antonio, TX, on Aug 30, 2021

Found major audit failures when attempting to complete final walk, water not connected to master bath, electrical outlets missing. Lack of communication/confusion on what options came with the house, was told we were getting blinds but the contractor stated during the final walk they were not on our options.

2.7
Verified Homeowner
San Antonio, TX, on Aug 07, 2021

[Translated from ES] A unique experience . Blessed to have the house of my dreams

5.0
Verified Homeowner
San Antonio, TX, on Jul 03, 2021

Communication was an issue. This is our first home and the communication was terrible. They kept changing our closing date from December to March to April and finally closed in May. We understand that COVID had a lot to do with it but they could have informed us about the changes. We were supposed to get a notification every week and sometimes 3-4 to 5 weeks would go by without any news. That was the frustrating part about the whole process. Other than that we absolutely love our home. Thank you.

4.4
Verified Homeowner
San Antonio, TX, on Jun 22, 2021

VERY LITTLE COMMUNICATION OR NONE AT ALL

3.3
Verified Homeowner
San Antonio, TX, on Jun 05, 2021

I was told there would only be carpets in the bedrooms. Upon getting closer to closing, I found that there was also carpet in the hallway and living room. Nothing was done to help fix this. I was given no option to have tile placed in those areas prior to closing. Upon closing, I found out the tile that was used was discontinued. I was forced to remove all of the tile in the house and use a different one so that they didn’t clash. Extremely dissatisfied that I closed on this house 1.5 months ago and I’m just now able to move in due to these issues.

2.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

San Antonio, TX, on Jan 03, 2024

Quality control is dismal, and I have absolutely no confidence in the craftmanship of the builder's sub-contractors.

3.5
Verified Homeowner
San Antonio, TX, on Aug 30, 2023

I felt reassured by the sales person. I dislike the quality and durability of the tile

4.7
Verified Homeowner
San Antonio, TX, on Jul 06, 2023

Legend Homes Agent [name removed] was great. Process with purchasing home with First Choice was good. Process with getting issues fixed with home with the Builders was an awful experience. Home had many minor and major problems for a new build home. Building team definitely needs to get replaced in order for Legend Homes to have less issues selling homes or have customers more satisfied during initial home walkthroughs and visits (major and minor issues will not be noticed if a good Building [name removed] builds the house correctly, scaring away potential buyers).

4.3
Verified Homeowner
San Antonio, TX, on Jun 16, 2023

The Builder representative phone number XXX-XXX-XXXX told us he would take care of any issues that we had with the house that were covered. Every issue we asked him to take care of he said he would handle and then never got back to us about it again. We mentioned it to him numerous times. He said it would be handled and someone would call us to schedule it. No one ever called. He was a terrible representative and if I owned this company he would be fired for not being able to handle the day to day of his job.

2.1
Verified Homeowner
San Antonio, TX, on Jan 12, 2023

I liked the hospitality that I experienced with the process.

4.7
Verified Homeowner
San Antonio, TX, on Jan 12, 2023

Wish move in date was sooner

4.2
Verified Homeowner
San Antonio, TX, on Sep 06, 2022

The scope was expanded significantly. The project was supposed to be finished on March 22, but sadly it wasn't until July 22 and was almost delayed much more. It has been said that [name removed] is infamous for intentionally missing deadlines to wait for sales so that potential buyers can back out to resell at greater prices. The [name removed]-appointed seller would freely say to me that he would resell my house at a greater cost, almost seeming to wish for my demise.

3.1
Verified Homeowner
San Antonio, TX, on Aug 30, 2022

It is as great had no issues

5.0
Verified Homeowner
San Antonio, TX, on Jun 28, 2022

Building manager Zach has been awesome and explains everything in detail. Shortage supply lengthened the purchase of the house which is understandable. It's more of the quality of the house I disliked.

3.8
Verified Homeowner
San Antonio, TX, on Dec 13, 2021

Where do I begin? I was shown the wrong lot. The paperwork that had the features listed for the house was not accurate. The walk through was just for show. Only a few things were corrected in the house with the blue tape walk. Our hot water heater power was not turned on. Some of the switches on the outside of the house was off. It was good that we knew where the switches were located.

2.2
Verified Homeowner
San Antonio, TX, on Oct 05, 2021

We have had multiple issues come online since we have moved to our home. We have had dead grass placed onto rubbish left by builders, and area of the yard has completely washed away creating muddy paths that go directly to our driveway, the small full bath light flickers, cabinets were broken, and we had a leak that contributed to the walls needing repair. And all of this happened within the 1st 30days. Not sure if these will get reconciled in a timely matter

3.4
Verified Homeowner
San Antonio, TX, on Aug 30, 2021

Found major audit failures when attempting to complete final walk, water not connected to master bath, electrical outlets missing. Lack of communication/confusion on what options came with the house, was told we were getting blinds but the contractor stated during the final walk they were not on our options.

2.7
Verified Homeowner
San Antonio, TX, on Aug 07, 2021

[Translated from ES] A unique experience . Blessed to have the house of my dreams

5.0
Verified Homeowner
San Antonio, TX, on Jul 03, 2021

Communication was an issue. This is our first home and the communication was terrible. They kept changing our closing date from December to March to April and finally closed in May. We understand that COVID had a lot to do with it but they could have informed us about the changes. We were supposed to get a notification every week and sometimes 3-4 to 5 weeks would go by without any news. That was the frustrating part about the whole process. Other than that we absolutely love our home. Thank you.

4.4
Verified Homeowner
San Antonio, TX, on Jun 22, 2021

VERY LITTLE COMMUNICATION OR NONE AT ALL

3.3
Verified Homeowner
San Antonio, TX, on Jun 05, 2021

I was told there would only be carpets in the bedrooms. Upon getting closer to closing, I found that there was also carpet in the hallway and living room. Nothing was done to help fix this. I was given no option to have tile placed in those areas prior to closing. Upon closing, I found out the tile that was used was discontinued. I was forced to remove all of the tile in the house and use a different one so that they didn’t clash. Extremely dissatisfied that I closed on this house 1.5 months ago and I’m just now able to move in due to these issues.

2.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

San Antonio, on Jul 01, 2024

The quality of the home is very poor and I continue to find flaws and problems with it as the days go by.

3.4
Verified Homeowner
San Antonio, on May 02, 2024

I can see some of the nails on siding that didn’t go in all the way

4.9
Verified Homeowner
San Antonio, on May 25, 2023

I was given dead grass/sod when my home was built. Not sure why the builder did not do anything about that when I made my complaints.

3.4
Verified Homeowner
San Antonio, on Nov 24, 2022

Sales rep during Covid

2.3
Verified Homeowner
San Antonio, on Aug 17, 2022

Response time on warrenty requests very slow or lost.

3.9
Verified Homeowner
San Antonio, on May 25, 2022

Love our home but dislike the process of getting it.

3.6
Verified Homeowner
San Antonio, on May 19, 2022

I like the layout and style of the home and the area it’s in. I didn’t like how hard it’s been to get certain things needed for the home as employees and contractors kept changing through the last year.

4.1
Verified Homeowner