Homebuilder Ratings & Reviews

Minto Communities - USA

South Carolina

1,788 Homeowner Reviews
Dec 2023 - Jun 2025

Minto Communities - USA

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Carolina
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Jun 10, 2025

We both feel that the B selection process was wonderful. We have built two other homes and this was such a smooth process. Having a wonderful designer - [name removed]- help us make sure everything we picked worked well together and being able to pick everything at one place was so easy. Plus having beautiful quality choices. Also [name removed] was a wonderful supervisor- always quick to answer questions and help with anything! Great Experience!

5.0
Verified Homeowner
Hardeeville, SC, on Jun 10, 2025

We had a great experience from our sales person, [name removed] to our design meeting with [name removed] through our construction process with [name removed]. We have even been in contact after move just to check in to see how our home is doing. We couldn’t ask for a better team to work with.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 09, 2025

The length of the process, from start to finish.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 08, 2025

How easy it was to do most steps remotely

4.6
Verified Homeowner
Hardeeville, SC, on Jun 07, 2025

[name removed] itself was wonderful. There were hiccups with mortgage and such but here we are and the home is great

5.0
Verified Homeowner
Hardeeville, SC, on Jun 07, 2025

you should have a couple of days to finalize the A Options choices It was an emotional and quick decision to move to [name removed]. We wanted to make 2 or 3 small changes (like having a utility sink in the garage) the day after we signed the initial structural contract and told "absolutely no changes to yesterday's choices". Why is that?

4.2
Verified Homeowner
Hardeeville, SC, on Jun 06, 2025

I was kept informed the whole way thru.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 06, 2025

The people. [name removed], my sales agent, [name removed] (1st superintendent), and [name removed] (2nd superintendent)

4.7
Verified Homeowner
Hardeeville, SC, on Jun 05, 2025

Overall, it was handled extremely well. Shout outs to both [name removed] and [name removed]. [name removed] was fantastic about providing updates and handling any issues that came up. He was proactive about informing us of potential problems.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 03, 2025

The workmanship was poor in reference to the upgrades on all the trim, 90% has been corrected, the paint job is substandard with overspray, and paint on flooring, had a defective gas stove and took about 3weeks to get it replaced so living here with the ability to cook. Still waiting to hear back about my tile repair. Still waiting for the screen door to be replaced along with my front door not sealing closed at the top, lost my super 3/4 into the job the lack of supervision of trades were none existent. Still have no signage of my address at the street and everyone in my area are not getting some deliveries because they can’t find us. The landscaping is over watering and trees are falling over I contacted sever of the [name removed] and nobody really cares, been here six weeks and still no parking strips so it’s hard to park because some just can’t judge where to park. Yet no one from [name removed] seems to care after we paid and sign contract. The subs here do what they want when they want with little to no supervision. If [name removed] cares at all they would come here and talk to me instead of a survey that may not even be read.

3.4
Verified Homeowner
Hardeeville, SC, on Jun 01, 2025

Communication was great. [name removed] is a wonderful sales rep to work with and [name removed] ( my builder) was great with the updates and communication.

5.0
Verified Homeowner
Hardeeville, SC, on May 31, 2025

The concrete that was poured for the sidewalk to my home and Lanai/extended patio was not great and was told wasn't anything that could be done as it met standards.

5.0
Verified Homeowner
Hardeeville, SC, on May 28, 2025

Move in time was good.the only issue i have is with the finish work and painting.

4.8
Verified Homeowner
Hardeeville, SC, on May 28, 2025

Hi! I gave scores of 10, because [name removed] and [name removed] were excellent supervisors. Great to work with; answered my questions; provided regular updates; and sent pictures of the progress. Perfect dispositions and followed through each time I reached out. This was especially helpful, because I lived 10 hours away and only saw the house for the first time, when I did the walkthrough. My not-so pleasant experiences or worry comes from concerns not being addressed well or timely on behalf of the technicians or crew in some cases, who were assigned to fix the trouble. For example, during the walkthrough, I noted standing water to the side of the house, by the cable /wifi boxes. [name removed] had to repeatedly contact the landscapers on my behalf. We are still not sure the issue has been resolved. There were a few similar incidences of that nature - that are not a discredit to [name removed] . One major concern unrelated to my house is :the Spectrum box by the transformer. It is sinking and unsafe. The lid does not fit properly cover the sinking box. I know [name removed] has reached out to Spectrum many times and so did I. When I called Spectrum, the issue was noted and a quick/temporary solution of securing the "lid" was done, but it appears to have grown worse. My concern is that a child (or adult) would trip into this unsecure and sinking box, then try sue [name removed], a neighbor, or Spectrum. Besides a tripping hazard, a small child may fall into the box, which is filled to the top with water, & perhaps drown.

5.0
Verified Homeowner
Hardeeville, SC, on May 22, 2025

The last two weeks of the build and into the walk-through, [name removed] took over for the previous superintendent and took such great care of us to make sure every need was met and that repairs happened in a timely manner. [name removed] from Mastercare has also been terrific.

4.9
Verified Homeowner
Hardeeville, SC, on May 19, 2025

Bought a spec home so not much required. Everything went smooth. No problems!

5.0
Verified Homeowner
Hardeeville, SC, on May 19, 2025

our Sales Agent and Builder representatives answered every question promptly and sent weekly photos of the build process.

4.5
Verified Homeowner
Hardeeville, SC, on May 19, 2025

Friendliness of staff, ease of answering questions, communication with builder, weekly photos and updates.

5.0
Verified Homeowner
Hardeeville, SC, on May 18, 2025

The uncertainty of the follow through of the vendors

4.1
Verified Homeowner
Hardeeville, SC, on May 18, 2025

Honestly the only thing was I felt rushed at the beginning when choosing my A's. However if I recall I was given the option of waiting 24 hours which hindsight being 20/20 probably would have been very beneficial and allowed me to spend more money on my B's and less on my A's in order to stay on budget.

4.8
Verified Homeowner