Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,752 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Jun 11, 2025

We were told we had 2 years of Master Care and then it changed . Why?? Asked our building supervisor to take care of a few problems before closing and they were never done. [name removed] , our Master Care contacts has been great and the one bright spot of [name removed].

3.9
Verified Homeowner
Hardeeville, SC, on Jun 11, 2025

My building supervisor [name removed] was outstanding. Was consistent and clear with communications and updates

5.0
Verified Homeowner
Naples, FL, on Jun 11, 2025

We had a wonderful experience from start to finish. The [name removed] team provided us a great value and quality result. We love the home and community and look forward to many years of family fun in this lovely home. From the sales at the start, decisions for add-ons were well organized and low pressure. We were kept informed about the progress of the building all along the way with regular photos and updates, and since moving in the team has been great about identifying any issue to present a perfect home at our move in. High marks all around. We are confident that [name removed] will be with us to address any issues that may arise this year. Thank you!

5.0
Verified Homeowner
Hardeeville, SC, on Jun 11, 2025

Actually, everything was wonderful. My sales person [name removed] was amazing. My building supervisor [name removed] was beyond wonderful and attentive. As a single senior citizen, they both supported me tremendously and I am so appreciative for both of them.

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 11, 2025

The quality of my home and the timely completion.

4.9
Verified Homeowner
City of Westlake, FL, on Jun 10, 2025

It was wonderful to work with [name removed] communities - USA. It was our 1st experience as a homebuyer and [name removed] made this easy and wonderful for us.

4.5
Verified Homeowner
Panama City Beach, FL, on Jun 10, 2025

Great people and service.

4.9
Verified Homeowner
Panama City Beach, FL, on Jun 10, 2025

Everybody was so professional and friendly from walking in the door to meeting the agent, the builder to the Loan Officer to closing.

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 10, 2025

The hand off from Sales to Design Center to Builder and the communication of all the staff we had was amazing and something we haven't experienced in other home purchases. The actual people we worked with were awesome!

5.0
Verified Homeowner
Hardeeville, SC, on Jun 10, 2025

We both feel that the B selection process was wonderful. We have built two other homes and this was such a smooth process. Having a wonderful designer - [name removed]- help us make sure everything we picked worked well together and being able to pick everything at one place was so easy. Plus having beautiful quality choices. Also [name removed] was a wonderful supervisor- always quick to answer questions and help with anything! Great Experience!

5.0
Verified Homeowner
Hardeeville, SC, on Jun 10, 2025

We had a great experience from our sales person, [name removed] to our design meeting with [name removed] through our construction process with [name removed]. We have even been in contact after move just to check in to see how our home is doing. We couldn’t ask for a better team to work with.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 09, 2025

It has been great to purchase a home from [name removed]! even the after closing process has been great!

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 09, 2025

[name removed]

5.0
Verified Homeowner
Hardeeville, SC, on Jun 09, 2025

As new home owners we have had a few issues come up, as can be expected, and they were always addressed to our satisfaction.

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 09, 2025

The toilets do not match their two different colors. The installers told me they will never match because they used two different vendors. The builder tried to convince me it was lighting. It was not it was not resolved and now I’m gonna have to pay somebody to replace all three toilets, the builders comment to me was that seems pretty minute!! There are no words……..

4.0
Verified Homeowner
Hardeeville, SC, on Jun 09, 2025

The length of the process, from start to finish.

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 08, 2025

Always professional. Quick to respond. Satisfactory results.

4.8
Verified Homeowner
Hardeeville, SC, on Jun 08, 2025

How easy it was to do most steps remotely

4.6
Verified Homeowner
Daytona Beach, FL, on Jun 08, 2025

Not a very clear explanation about the down payment & deposit requirements when including a pool. This resulted in a downpayment of greater than 25% to be held in escrow the entire build process which we found excessive. At closing, some of that was returned to us (we used a mortgage) but [name removed] held lots of our cash for the entire build process. Also, shortly after selection our B options, we changed the cabinets in our kitchen to L4 vs L3...to this date (June 2025, after closing in Nov 2024), we STILL do not have all the proper upgraded (L4 vs L3) cabinets installed in our house. The paper work for ordering parts NEVER reflected the contract change we paid for the upgraded cabinets. Lastly, in general, the builder communications were not terribly great and issues got pushed onto our Master care [name removed] after settlement rather than fixed prior to closing. Unique to us in Phase 8: due to neighbor behavior, all of northern Phase 8 was locked down during the build and we were prevented from seeing the house (without a [name removed] rep) during the final months of the build. This was NOT done to prior phases, despite [name removed]'s legal authority to do so. We felt this was wrong to punish everyone and impacted our ability to identify issues during the final build stages - in fact it was **US** that discovered the wrong cabinet door installation DURING THE BUILD, and it's STILL not fully resolved. We identified numerous issues to the builder via our visits in process. Perhaps more issues could have been proactively resolved during the build had [name removed] not done this and penalized everyone in Phase 8 North.

4.9
Verified Homeowner
Hardeeville, SC, on Jun 07, 2025

[name removed] itself was wonderful. There were hiccups with mortgage and such but here we are and the home is great

5.0
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less