Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

8,073 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Apr 27, 2025

Since since I am a first time homeowner the purchase experience from contract to move in wasn’t as scary as I thought it was going to be. Everyone that I dealt with had excellent communication skills.

5.0
Verified Homeowner
Hardeeville, SC, on Apr 27, 2025

[name removed] has been wonderful to work with. He’s friendly, prompt, honest, and easy to work with. [name removed] has been a great asset to us as we navigate through some minor repairs. He always makes sure the vendors call us to set up convenient times to come fix the grout, glass shower doors, trash receptacle, and a few other items on our punch list. We love our home in LMHH!

4.7
Verified Homeowner
Hardeeville, SC, on Apr 27, 2025

Inside my home, I have not found any major issues. A few minor issues, which [name removed] stated will be taken care of at the year mark. The issues with my garage have almost been resolved, except one. The company’s employee showed up as my family and I were running out the door to our appointments. He did a good job repairing what he could without me leaving my garage door open. The ankle buster ditch, safety hazard , I showed [name removed] was taken care of right away. It seems the BJWSA water issues and the irrigation issues are still a problem.

5.0
Verified Homeowner
Hardeeville, SC, on Apr 27, 2025

very good communication between superintendent and master care rep.

4.9
Verified Homeowner
Daytona Beach, FL, on Apr 27, 2025

We closed a month past the window we were given and were asked to sign a revised contract to not possibly close until 3 months past our original date. We had to sell our house so we would be ready to buy with cash, so we had to extend our rental longer than we would have liked. As others were being offered incentives to buy, we were not offered anything for our delay.

4.8
Verified Homeowner
Hardeeville, SC, on Apr 26, 2025

Everyone that we delt with gave us the feeling that our satisfaction was most important

5.0
Verified Homeowner
Hardeeville, SC, on Apr 26, 2025

Like: [name removed] (sales), [name removed] (superintendent), how easy [name removed] made things. Dislike: lot prices. Bad memory of how when we transitioned from renters to owners, we weren't told that that would erase are gate passes... which led to a LOT of trouble when PODs and delivery trucks showed up. Massively compounded by the fact that someone entered my email AND phone number incorrectly, so the gate weren't able to contact us.

4.7
Verified Homeowner
Panama City Beach, FL, on Apr 26, 2025

We have had a truly great experience building this house working with both [name removed] our sales representative and [name removed] our builder. Both of these men have always made us feel like we were a priority for them and were there to represent us throughout the buying and building process. It’s been a great experience and we can’t say enough good things about both of these men!

4.9
Verified Homeowner
City of Westlake, FL, on Apr 26, 2025

The explanation of the details of their workmanship and the clarity of how everything was done and also executing everything in a timely manner. [name removed] was very attentive and professional and [name removed] was very prompt and reliable.

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 26, 2025

Kept in the loop about construction of my home by our superintendent [name removed]. He answered any questions we had.

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 26, 2025

[name removed], [name removed] and [name removed] were the best! I would recommend those three to everyone!

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 25, 2025

We were able to pick out our selections and on the walk-through everything was perfect.

5.0
Verified Homeowner
Daytona Beach, FL, on Apr 25, 2025

The entire process was very enjoyable, communication was excellent throughout!

5.0
Verified Homeowner
City of Westlake, FL, on Apr 25, 2025

The construction supervisor [name removed], the sales agent [name removed], and designer [name removed] were very helpful and kept me up-to-date with the entire process. The mortgage company through [name removed] ([name removed]) was however challenging to work with.

4.8
Verified Homeowner
Hardeeville, SC, on Apr 25, 2025

We had some issues with changing of building supervisors and I feel that some of the work was not completed correctly due to this

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 25, 2025

Loved my supervisor, [name removed]. Very personable, detail oriented (gotta love oversight by someone with OCD!) and I never had to wait for an update. Struggled with my experience with [name removed], lack of information on how to get a lot, and offered a lot that I accepted only to be told it was no longer available. Full details call [name removed] (337)739-1591

4.9
Verified Homeowner
Hardeeville, SC, on Apr 25, 2025

The scores that I have given are for [name removed] with [name removed], [name removed] is awesome and listens to our needs. The HOA on the other hand I have issues with. Anekka even had the audacity to ask if we ever lived in an HOA before and how they have processes. First off processes were not followed in getting me my check back after our birdcage was finished. The rules state that the check will be within 30 days and it was almost 45 before we received it. I had to continually email to find out where the check was. Was told it had been approved and cut a week before it actually was. Next the transformer in front of our house was sinking, this was due to ineffective drainage around the transformer that was in the swell. We started and our neighbors started discussing it right after we moved in. I even called [name removed] County water and Dominion energy. They both came out and it was not a water leak by [name removed] County water, Dominion would not lift it until the drainage was fixed. It was a fight to get this done everyone with [name removed] and the HOA kept pointing fingers at who was suppose to fix it. 5 months later after the neighbors around the loop got involved it was fixed. I had sent notes to [name removed] and [name removed] asking for a face to face meeting and while [name removed] emailed me back, [name removed] did not. And we never got the face to face meeting. This could have been a larger issue if that kept sinking and the cables would have severed, but it was like pulling teeth to get it fixed. I am grateful that we have [name removed] as our MasterCare rep as he is willing to listen and help and all around is a very respectful and nice person.

4.6
Verified Homeowner
Panama City Beach, FL, on Apr 24, 2025

ALL GOOD

5.0
Verified Homeowner
Hardeeville, SC, on Apr 24, 2025

All good

4.9
Verified Homeowner
City of Westlake, FL, on Apr 24, 2025

[name removed] was awesome to my wife and I through the entire process. If I could give him higher scores than 10 I would.

5.0
Verified Homeowner

Builder Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less