Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Sep 13, 2024
We have had a great relationship with our superintendent (greg szordi). During our build he sent weekly email updates . And [name removed] (from Mastercare) has been very attentive and responsive with our 'punch list' . Both [name removed] and [name removed] should be listed as 'A+'
Hardeeville, SC, on Sep 15, 2024
Our sales agent [name removed] was awesome, helpful and friendly. Our designer , [name removed], made picking our selections fun and stress-free. [name removed] our builder always kept in touch with updates and built us a beautiful home.
Hardeeville, on Sep 13, 2024
Sales center reps [name removed] and [name removed] were super friendly and helpful since day one. They are dear friends to us now. Gate greeters get the job done. Control access, keep the traffic flow moving and always welcoming and friendly. Life style coordinators are remarkable, [name removed] and [name removed]. They are wonderful with their energy, friendliness and efforts to ensure great fun here in LMHH. Beyond our expectations and worth everything we pay towards HOA fees. Or building supervisor, [name removed], was professional and timely to all our questions and concerns during the build. Still a friend. [name removed] with HomeCare has been friendly, professional and most importantly, accessible to all our concerns. Repairs/tweets have gone very well. Lawn care has been excellent and last but not least a big thank you to [name removed] and [name removed] at the BnC. Hard demanding work and they do a great job. They are 100 % involved every day. The team effort within [name removed] is deeply appreciated and please let us know if we can assist in any way. PS-love the pool, bandshell, gym, lake house and FinBall. All the best and thank you. R/LPS
Hardeeville, on Sep 13, 2024
[name removed] and [name removed] were great to address any issues….
Hardeeville, SC, on Sep 14, 2024
Complete transparency and professionalism. And everyone was super friendly and accommodating.
Hardeeville, on Sep 09, 2024
Like the quality of building and the follow-up of issues was timely. Our service master rep was amazing. Our building supervisor, [name removed], was the best. We didn’t like the fact that we had to come up with so much money at contract signing when buildout was over a year.
Hardeeville, on Sep 13, 2024
The only area we are dissatisfied with is the landscaping. Considering the size of our lot the landscaping looks minimal.
Hardeeville, SC, on Sep 13, 2024
Being that my home was completed before surrounding homes. The workers would leave trash and use water electric and block my driveway at times… other than that all is good.
Hardeeville, on Sep 05, 2024
Shoddy workmanship at times. [name removed] doesn’t always support homeowners in their quest to live in paradise
Hardeeville, on Sep 13, 2024
The one complaint I will have is if you take [name removed] away from me. I've heard a lot of complaints from neighbors about other reps, I have NOT had any bad experiences with [name removed].
Hardeeville, SC, on Sep 13, 2024
It is a well-oiled machine. Timelines were accurate and acceptable
Hardeeville, on Sep 05, 2024
What they offer is top quality. What they produce is top quality. What they commit to they perform Is110%
Hardeeville, SC, on Sep 12, 2024
I would have liked to know that addition on my Bs would effect my property taxes or I would have left a few off and added later.
Hardeeville, on Sep 13, 2024
Prior to [name removed] being assigned to us, we had [name removed] as our Mastercare representative. All of our repairs were at a virtual standstill then. We had not had a primary bathroom shower wall for well over a month, waiting for the tile repair to be completed, and it was not even scheduled. It seems the contractor refused to fix the problem and we were never notified. Frankly, having the contractor back into the house to repair a job they have installed improperly and having THEM decide it was “within” acceptable allowances is ridiculous. [name removed] is an excellent Mastercare Representative. She helped us overcome shoddy workmanship by [name removed]’s contractors several times. She supported us in finally getting the threshold by the lanai doors properly installed (it took 4 attempts) by insisting that the contractors put leveling materials under the entire width of the sliders and for some other projects, by hiring a handyman. Questions 1-3 would have been answered as a “1 Strongly Disagree” without [name removed]. Our builder did an abysmal job. The finishing on our home was terrible and the situation we have with the pool we purchased from [name removed] is a disgrace. Someone from Mastercare (and [name removed] building supervision) should know SOMETHING about pools if [name removed] sells it them their customers.
Hardeeville, on Sep 03, 2024
Impact of construction traffic along street outside our new home was misleading. We understood the impact while our phase was being completed, but we now have heavy construction vehicles outside our home Sioux days of the week. Fulfilling commitments for warranty repairs has not been done in a timely fashion. For example, several items raised in the pre completion walk through and the move in visit are still outstanding at the year end visit. Our Mastercare supervisor is generally responsive, but there is little follow up to ensure work orders have been addressed or completed. Our interaction with our sales representative ([name removed]) and Design Coordinator ([name removed]) was outstanding, both were excellent.
Hardeeville, on Sep 10, 2024
My Master care person [name removed] has been wonderful! She respond's quickly and has worked hard to get the few minor items taken care of. Vendors have shown up for each appointment on time. We've been very impressed.
Hardeeville, SC, on Sep 12, 2024
[name removed] builds home like they want to after you sign contract - no understanding or change to work with homeowner even if they agree it’s not the right thing to do. Even if wrong product is installed - they tell you it is the way it is! They say they will check on it and nothing is done to work with the homeowner!
Hardeeville, on Sep 01, 2024
We have been very please with the entire process, our building supervisor [name removed] was wonderful to work with, keeping us up to date every step of the way. Our warranty supervisor [name removed] has been excellent to work with. He always responds quickly and takes care of any issue we have.
Hardeeville, on Sep 08, 2024
I wish that our cabinet situation would be resolved and our water closet door could get painted
Hardeeville, SC, on Sep 11, 2024
Everything seemed fine. I ordered [name removed] tailed drawers and soft close doors. That has not been remedied to date. Other things are being taken care of. I just haven't heard about the cabinets.
Hardeeville, on Aug 28, 2024
This is our 3rd home in Margaretville and [name removed] has been our warranty contact on each home. We really enjoyed working with each time. He's always very helpful and attentive to our needs. He always follows up to make sure were happy and that everything has been taken care. He's a great asset to the company. On another note my wife is a Realtor and has wrote many contract with [name removed]. She love's working with him. He is also is a great asset to the company. Along with [name removed] our builder who built us our dream home. [name removed] was great to work with. Knowledgeable and level headed. Always quick to address our concerns and answer our questions. We couldn't be happier.
Hardeeville, SC, on Sep 10, 2024
Everyone was wonderful but [name removed] (Sales) and [name removed] (Construction Manager) were phenomenal. From the first day of my journey and even now after closing... Wonderful experience!!
Hardeeville, on Aug 27, 2024
Just wish they could do something about red dirt being trucked our house and driveways are disgusting and dirt gets in the house constantly
Hardeeville, SC, on Sep 07, 2024
Extended pause between B options and start of construction with no updates to timeline.
Hardeeville, on Aug 27, 2024
My Mastercare rep, [name removed], has done a great job. She's responsive, professional, and wastes no time in addressing my concerns. I am very happy and fortunste to have her as my rep. My building superintendent, [name removed] did an excellent job. He constantly kept me updated during construction and was always available if I had a question. I believe it was because of him, his knowledge, his professionalism, his conscientiousness, that I have no major concerns on the construction of my home.
Hardeeville, SC, on Sep 05, 2024
While our original supervisor was on paternal leave, the substitute supervisor was not as timely with updates and it appeared progress on the home was put on hold for several weeks during his temporary assignment. Once our original supervisor returned, progress continued in a timely manner.
Hardeeville, on Sep 06, 2024
Our Master Care Representative ([name removed]) was professional and did his best and followed through to correct the issues we had with the quality or lack there of. The problem is these issues would not have occurred if there was proper supervision during the building process. Our building superintendent is no longer employed here, but obviously he did not fulfill his obligations as a Superintendent. There is a gross lack of supervision here and/or consequences for subpar, sloppy work at best. And the timeframe that your building process takes one would think the final product would be in “Mint” condition and that is simply not the case. I have numerous time stamped photos of the issues we have incurred and I know there are more to follow. Our concrete slab had “multiple” cracks from the beginning. We repeatedly made our concerns aware to AJ our Superintendent yet is go to response was “ I wish I had a better answer for you”. We will be removing the carpet in our guest bedroom and that will reveal the cracks in the structure of our home.
Hardeeville, on Aug 26, 2024
Communication and responsiveness during build and post-build process
Hardeeville, on Sep 04, 2024
poor follow-up - still have open items from original punch list - including cook top which your vendor recommended not using until it was fixed.
Hardeeville, SC, on Sep 04, 2024
I was very happy with the home but what I was told about the time frame of completion was a difference of two months. I left my job earlier and had to spend thousands more to stay in extended stay for at least two weeks or more plus meals. While I understand things do come up, I would have liked a more realistic closing date.
Hardeeville, on Aug 26, 2024
Community is well thought out. Home is wonderful.
Hardeeville, on Sep 03, 2024
Our master care rep Haleigh is the BEST! I never have to wait more than a couple of hours for a response and she stays on top of things!!
Hardeeville, SC, on Sep 04, 2024
We liked the updates received by sales ([name removed]) and construction ([name removed]). We are happy with the lot and home construction.
Hardeeville, on Aug 23, 2024
The building is modern and [name removed] our supervisor keep us updated weekly throughout the complete process. [name removed] our Mastercare representative is also fantastic .
Hardeeville, on Sep 02, 2024
So far master care has been very responsive in communication and taking care of issues. Very satisfied with them. I can not say the same about the landscaping issues we have had. Lack of communication, dropped ball and long delays in hearing from landscaping issues has been very poor. HOA has been somewhat of a challenge, but acceptable.
Hardeeville, SC, on Sep 02, 2024
[name removed] and [name removed] we exceptional throughout the process with communication and diligence. [name removed] also did a good job with helping with finish choices.
Hardeeville, on Aug 22, 2024
As our Minto representative, [name removed] has been fantastic to work with ,every request has been handled promptly. My wife and I both felt that [name removed] never rushed through any meeting and made sure we covered everything before he left. Also, [name removed] our repair person has been terrific to work with as well. He clearly cares about keeping the customer happy and his workmanship is terrific.
Hardeeville, SC, on Sep 01, 2024
All the [name removed] employees were great. They all kept us updated during construction. [name removed] our supervisor we can’t say enough about him, he has been great throughout the process and answered all our questions..
Hardeeville, on Aug 22, 2024
My only disappointments are maintenance of the retention pond behind my home. I was assured it would be full most of the time. The continuous construction has delayed final paving and the cars and outside of the house are dirty.
Hardeeville, on Aug 28, 2024
Our experience with Will has been exemplary. During our 6 month Mastercare visit on 8-27-24 he took his time with us, answered all our questions, gave us assurances that issues addressed would be resolved and also confirmed that we had his contact information should a need arise to reach out.
Hardeeville, SC, on Sep 01, 2024
Liked that it was straightforward & expeditious.
Hardeeville, on Aug 27, 2024
I submitted a work order about a broken sprinkler line about a month and a half ago and no one has responded to me. I thought I would’ve heard from somebody by now not too happy about this.
Hardeeville, SC, on Sep 01, 2024
Our build was an extremely pleasant experience. Communication with our builder was very genuine in his wanting us to have a home we felt we had input on and that we got the end result we were hoping for. We felt like [name removed] was excellent as well as [name removed] and [name removed] being responsive to any questions we had.
Hardeeville, on Aug 19, 2024
Follow up has been very good on repairs in first year. Supervisor during build was excellent. Mastercare rep has been very good as well.
Hardeeville, on Aug 27, 2024
[name removed] did an incredible job helping keep us updated and informed as we progressed. He was great
Hardeeville, on Aug 15, 2024
[name removed] saved the day! Our original superintendent was incompetent, and was fired (or quit we're not sure) a week after we closed, so [name removed] was tasked with correcting the many deficiencies that we encountered (and there were a lot!). He always had a great attitude and was prompt, courteous, and eager to help in any way he could. We couldn't have asked for a better master care rep!
Hardeeville, on Aug 27, 2024
Most things could have been taking care of before closing delaying a month. The contractors didn’t seem to care that cabinets were scratched or dented, install anyway and 7 months later dealing with it
Hardeeville, SC, on Aug 28, 2024
Not getting a more proactive and accurate estimate of when our home would be completed. We were originally told late September. No one would ever give us updates when we asked. We closed on July 29.
Hardeeville, on Aug 13, 2024
We have a minor problem, and we believe [name removed] gave up too easily when the contractor said there is nothing more they can do. We were thrilled that [name removed] was our building supervisor. We are sad to see him go.
Hardeeville, on Aug 25, 2024
In general our warranty service has been below average. We had only a few issues to report at the first walk and 2 of the first 3 repair calls were not accurately informed of the issue they were supposed to resolve. This led to us just wasting time and even just living with the problem rather than go back through the process. One of the repairs required the removal of base trim molding, which we were told would be repaired by a different trade. We were never contacted about getting that fixed and it is still Incorrect.
Hardeeville, SC, on Aug 27, 2024
I picked out the things I needed and it came all together perfect
Hardeeville, on Aug 05, 2024
Dump trucks constantly during excavation project have significantly diminished the quality of living and experience on [name removed] Dr. Around 80 trucks per day for months! Dirt and clay everywhere both outside and inside the house, in HVAC ducts and lanai furniture. The smells of dirt and diesel exhaust linger throughout the day and weekend. Construction traffic is one thing, this dirt relocation is entirely different. While there are clearly alternative routes on the map, [name removed] has ignored the requests to re-route the trucks. I would have given a 10 had it not been for this ongoing and serious issue.
Hardeeville, on Aug 22, 2024
HOA landscaping experience has been a constant struggle to get response and resolution. For the house any repairs or replacements are time consuming and follow-up which is very frustrating. If proper overseeing of the house during the build from the Superintendent would be at a minimum.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Sep 15, 2024
Our sales agent [name removed] was awesome, helpful and friendly. Our designer , [name removed], made picking our selections fun and stress-free. [name removed] our builder always kept in touch with updates and built us a beautiful home.
Hardeeville, SC, on Sep 14, 2024
Complete transparency and professionalism. And everyone was super friendly and accommodating.
Hardeeville, SC, on Sep 13, 2024
Being that my home was completed before surrounding homes. The workers would leave trash and use water electric and block my driveway at times… other than that all is good.
Hardeeville, SC, on Sep 13, 2024
It is a well-oiled machine. Timelines were accurate and acceptable
Hardeeville, SC, on Sep 12, 2024
I would have liked to know that addition on my Bs would effect my property taxes or I would have left a few off and added later.
Hardeeville, SC, on Sep 12, 2024
[name removed] builds home like they want to after you sign contract - no understanding or change to work with homeowner even if they agree it’s not the right thing to do. Even if wrong product is installed - they tell you it is the way it is! They say they will check on it and nothing is done to work with the homeowner!
Hardeeville, SC, on Sep 11, 2024
Everything seemed fine. I ordered [name removed] tailed drawers and soft close doors. That has not been remedied to date. Other things are being taken care of. I just haven't heard about the cabinets.
Hardeeville, SC, on Sep 10, 2024
Everyone was wonderful but [name removed] (Sales) and [name removed] (Construction Manager) were phenomenal. From the first day of my journey and even now after closing... Wonderful experience!!
Hardeeville, SC, on Sep 07, 2024
Extended pause between B options and start of construction with no updates to timeline.
Hardeeville, SC, on Sep 05, 2024
While our original supervisor was on paternal leave, the substitute supervisor was not as timely with updates and it appeared progress on the home was put on hold for several weeks during his temporary assignment. Once our original supervisor returned, progress continued in a timely manner.
Hardeeville, SC, on Sep 04, 2024
I was very happy with the home but what I was told about the time frame of completion was a difference of two months. I left my job earlier and had to spend thousands more to stay in extended stay for at least two weeks or more plus meals. While I understand things do come up, I would have liked a more realistic closing date.
Hardeeville, SC, on Sep 04, 2024
We liked the updates received by sales ([name removed]) and construction ([name removed]). We are happy with the lot and home construction.
Hardeeville, SC, on Sep 02, 2024
[name removed] and [name removed] we exceptional throughout the process with communication and diligence. [name removed] also did a good job with helping with finish choices.
Hardeeville, SC, on Sep 01, 2024
All the [name removed] employees were great. They all kept us updated during construction. [name removed] our supervisor we can’t say enough about him, he has been great throughout the process and answered all our questions..
Hardeeville, SC, on Sep 01, 2024
Liked that it was straightforward & expeditious.
Hardeeville, SC, on Sep 01, 2024
Our build was an extremely pleasant experience. Communication with our builder was very genuine in his wanting us to have a home we felt we had input on and that we got the end result we were hoping for. We felt like [name removed] was excellent as well as [name removed] and [name removed] being responsive to any questions we had.
Hardeeville, SC, on Aug 28, 2024
Not getting a more proactive and accurate estimate of when our home would be completed. We were originally told late September. No one would ever give us updates when we asked. We closed on July 29.
Hardeeville, SC, on Aug 27, 2024
I picked out the things I needed and it came all together perfect
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Sep 13, 2024
[name removed] and [name removed] were great to address any issues….
Hardeeville, on Sep 13, 2024
The only area we are dissatisfied with is the landscaping. Considering the size of our lot the landscaping looks minimal.
Hardeeville, on Sep 13, 2024
The one complaint I will have is if you take [name removed] away from me. I've heard a lot of complaints from neighbors about other reps, I have NOT had any bad experiences with [name removed].
Hardeeville, on Sep 13, 2024
Prior to [name removed] being assigned to us, we had [name removed] as our Mastercare representative. All of our repairs were at a virtual standstill then. We had not had a primary bathroom shower wall for well over a month, waiting for the tile repair to be completed, and it was not even scheduled. It seems the contractor refused to fix the problem and we were never notified. Frankly, having the contractor back into the house to repair a job they have installed improperly and having THEM decide it was “within” acceptable allowances is ridiculous. [name removed] is an excellent Mastercare Representative. She helped us overcome shoddy workmanship by [name removed]’s contractors several times. She supported us in finally getting the threshold by the lanai doors properly installed (it took 4 attempts) by insisting that the contractors put leveling materials under the entire width of the sliders and for some other projects, by hiring a handyman. Questions 1-3 would have been answered as a “1 Strongly Disagree” without [name removed]. Our builder did an abysmal job. The finishing on our home was terrible and the situation we have with the pool we purchased from [name removed] is a disgrace. Someone from Mastercare (and [name removed] building supervision) should know SOMETHING about pools if [name removed] sells it them their customers.
Hardeeville, on Sep 10, 2024
My Master care person [name removed] has been wonderful! She respond's quickly and has worked hard to get the few minor items taken care of. Vendors have shown up for each appointment on time. We've been very impressed.
Hardeeville, on Sep 08, 2024
I wish that our cabinet situation would be resolved and our water closet door could get painted
Hardeeville, on Sep 06, 2024
Our Master Care Representative ([name removed]) was professional and did his best and followed through to correct the issues we had with the quality or lack there of. The problem is these issues would not have occurred if there was proper supervision during the building process. Our building superintendent is no longer employed here, but obviously he did not fulfill his obligations as a Superintendent. There is a gross lack of supervision here and/or consequences for subpar, sloppy work at best. And the timeframe that your building process takes one would think the final product would be in “Mint” condition and that is simply not the case. I have numerous time stamped photos of the issues we have incurred and I know there are more to follow. Our concrete slab had “multiple” cracks from the beginning. We repeatedly made our concerns aware to AJ our Superintendent yet is go to response was “ I wish I had a better answer for you”. We will be removing the carpet in our guest bedroom and that will reveal the cracks in the structure of our home.
Hardeeville, on Sep 04, 2024
poor follow-up - still have open items from original punch list - including cook top which your vendor recommended not using until it was fixed.
Hardeeville, on Sep 03, 2024
Our master care rep Haleigh is the BEST! I never have to wait more than a couple of hours for a response and she stays on top of things!!
Hardeeville, on Sep 02, 2024
So far master care has been very responsive in communication and taking care of issues. Very satisfied with them. I can not say the same about the landscaping issues we have had. Lack of communication, dropped ball and long delays in hearing from landscaping issues has been very poor. HOA has been somewhat of a challenge, but acceptable.
Hardeeville, on Aug 28, 2024
Our experience with Will has been exemplary. During our 6 month Mastercare visit on 8-27-24 he took his time with us, answered all our questions, gave us assurances that issues addressed would be resolved and also confirmed that we had his contact information should a need arise to reach out.
Hardeeville, on Aug 27, 2024
I submitted a work order about a broken sprinkler line about a month and a half ago and no one has responded to me. I thought I would’ve heard from somebody by now not too happy about this.
Hardeeville, on Aug 27, 2024
[name removed] did an incredible job helping keep us updated and informed as we progressed. He was great
Hardeeville, on Aug 27, 2024
Most things could have been taking care of before closing delaying a month. The contractors didn’t seem to care that cabinets were scratched or dented, install anyway and 7 months later dealing with it
Hardeeville, on Aug 25, 2024
In general our warranty service has been below average. We had only a few issues to report at the first walk and 2 of the first 3 repair calls were not accurately informed of the issue they were supposed to resolve. This led to us just wasting time and even just living with the problem rather than go back through the process. One of the repairs required the removal of base trim molding, which we were told would be repaired by a different trade. We were never contacted about getting that fixed and it is still Incorrect.
Hardeeville, on Aug 22, 2024
HOA landscaping experience has been a constant struggle to get response and resolution. For the house any repairs or replacements are time consuming and follow-up which is very frustrating. If proper overseeing of the house during the build from the Superintendent would be at a minimum.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Sep 13, 2024
We have had a great relationship with our superintendent (greg szordi). During our build he sent weekly email updates . And [name removed] (from Mastercare) has been very attentive and responsive with our 'punch list' . Both [name removed] and [name removed] should be listed as 'A+'
Hardeeville, on Sep 13, 2024
Sales center reps [name removed] and [name removed] were super friendly and helpful since day one. They are dear friends to us now. Gate greeters get the job done. Control access, keep the traffic flow moving and always welcoming and friendly. Life style coordinators are remarkable, [name removed] and [name removed]. They are wonderful with their energy, friendliness and efforts to ensure great fun here in LMHH. Beyond our expectations and worth everything we pay towards HOA fees. Or building supervisor, [name removed], was professional and timely to all our questions and concerns during the build. Still a friend. [name removed] with HomeCare has been friendly, professional and most importantly, accessible to all our concerns. Repairs/tweets have gone very well. Lawn care has been excellent and last but not least a big thank you to [name removed] and [name removed] at the BnC. Hard demanding work and they do a great job. They are 100 % involved every day. The team effort within [name removed] is deeply appreciated and please let us know if we can assist in any way. PS-love the pool, bandshell, gym, lake house and FinBall. All the best and thank you. R/LPS
Hardeeville, on Sep 09, 2024
Like the quality of building and the follow-up of issues was timely. Our service master rep was amazing. Our building supervisor, [name removed], was the best. We didn’t like the fact that we had to come up with so much money at contract signing when buildout was over a year.
Hardeeville, on Sep 05, 2024
Shoddy workmanship at times. [name removed] doesn’t always support homeowners in their quest to live in paradise
Hardeeville, on Sep 05, 2024
What they offer is top quality. What they produce is top quality. What they commit to they perform Is110%
Hardeeville, on Sep 03, 2024
Impact of construction traffic along street outside our new home was misleading. We understood the impact while our phase was being completed, but we now have heavy construction vehicles outside our home Sioux days of the week. Fulfilling commitments for warranty repairs has not been done in a timely fashion. For example, several items raised in the pre completion walk through and the move in visit are still outstanding at the year end visit. Our Mastercare supervisor is generally responsive, but there is little follow up to ensure work orders have been addressed or completed. Our interaction with our sales representative ([name removed]) and Design Coordinator ([name removed]) was outstanding, both were excellent.
Hardeeville, on Sep 01, 2024
We have been very please with the entire process, our building supervisor [name removed] was wonderful to work with, keeping us up to date every step of the way. Our warranty supervisor [name removed] has been excellent to work with. He always responds quickly and takes care of any issue we have.
Hardeeville, on Aug 28, 2024
This is our 3rd home in Margaretville and [name removed] has been our warranty contact on each home. We really enjoyed working with each time. He's always very helpful and attentive to our needs. He always follows up to make sure were happy and that everything has been taken care. He's a great asset to the company. On another note my wife is a Realtor and has wrote many contract with [name removed]. She love's working with him. He is also is a great asset to the company. Along with [name removed] our builder who built us our dream home. [name removed] was great to work with. Knowledgeable and level headed. Always quick to address our concerns and answer our questions. We couldn't be happier.
Hardeeville, on Aug 27, 2024
Just wish they could do something about red dirt being trucked our house and driveways are disgusting and dirt gets in the house constantly
Hardeeville, on Aug 27, 2024
My Mastercare rep, [name removed], has done a great job. She's responsive, professional, and wastes no time in addressing my concerns. I am very happy and fortunste to have her as my rep. My building superintendent, [name removed] did an excellent job. He constantly kept me updated during construction and was always available if I had a question. I believe it was because of him, his knowledge, his professionalism, his conscientiousness, that I have no major concerns on the construction of my home.
Hardeeville, on Aug 26, 2024
Communication and responsiveness during build and post-build process
Hardeeville, on Aug 26, 2024
Community is well thought out. Home is wonderful.
Hardeeville, on Aug 23, 2024
The building is modern and [name removed] our supervisor keep us updated weekly throughout the complete process. [name removed] our Mastercare representative is also fantastic .
Hardeeville, on Aug 22, 2024
As our Minto representative, [name removed] has been fantastic to work with ,every request has been handled promptly. My wife and I both felt that [name removed] never rushed through any meeting and made sure we covered everything before he left. Also, [name removed] our repair person has been terrific to work with as well. He clearly cares about keeping the customer happy and his workmanship is terrific.
Hardeeville, on Aug 22, 2024
My only disappointments are maintenance of the retention pond behind my home. I was assured it would be full most of the time. The continuous construction has delayed final paving and the cars and outside of the house are dirty.
Hardeeville, on Aug 19, 2024
Follow up has been very good on repairs in first year. Supervisor during build was excellent. Mastercare rep has been very good as well.
Hardeeville, on Aug 15, 2024
[name removed] saved the day! Our original superintendent was incompetent, and was fired (or quit we're not sure) a week after we closed, so [name removed] was tasked with correcting the many deficiencies that we encountered (and there were a lot!). He always had a great attitude and was prompt, courteous, and eager to help in any way he could. We couldn't have asked for a better master care rep!
Hardeeville, on Aug 13, 2024
We have a minor problem, and we believe [name removed] gave up too easily when the contractor said there is nothing more they can do. We were thrilled that [name removed] was our building supervisor. We are sad to see him go.
Hardeeville, on Aug 05, 2024
Dump trucks constantly during excavation project have significantly diminished the quality of living and experience on [name removed] Dr. Around 80 trucks per day for months! Dirt and clay everywhere both outside and inside the house, in HVAC ducts and lanai furniture. The smells of dirt and diesel exhaust linger throughout the day and weekend. Construction traffic is one thing, this dirt relocation is entirely different. While there are clearly alternative routes on the map, [name removed] has ignored the requests to re-route the trucks. I would have given a 10 had it not been for this ongoing and serious issue.