Top Homebuilder Ratings & Reviews

New Home Co.

Nuvo @ Bryant

54 Homeowner Reviews Completed Mar 2023 - Sep 2024

New Home Co. << Southern California

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.5

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.4

Installation & Workmanship

4.4

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Ontario, CA, on May 08, 2024

Good

4.1
Verified Homeowner
Ontario, on Aug 15, 2024

Great Customer Service; Great Quality

5.0
Verified Homeowner
Ontario, on Aug 22, 2024

So far good. But I am old school and would rather pick up a phone and call versus emailing back and forth.

5.0
Verified Homeowner
Ontario, CA, on Apr 30, 2024

Up to this point my mailbox still can’t receive mail, i have to go all the way to the post office to get my mail and there is no explanation from the builder or HOA as of what is going on.

4.6
Verified Homeowner
Ontario, on May 28, 2024

I requested warranty service last January. It took 3 months to reply. Only because I made many attempts to get hold of you. But until now, the request service is not even finished yet. You have a very poor customer service, warranty, experience, no reputation

1.3
Verified Homeowner
Ontario, on Aug 15, 2024

Personalized service and friendly staffs

5.0
Verified Homeowner
Ontario, CA, on Mar 14, 2024

I would say my purchase experience was neutral. The sales team was kind. There was a lack of communication with the lender at the end which made closing VERY stressful, but that wasn't really the sales team's fault and they were sympathetic and got me to a manager for the lender (I went with New Home Company's preferred lender so just make sure your lender has it together/is on top of it more). As a first time home buyer, I had NO idea what to expect on the closing day and it was never explained to me. So I showed up on closing day and hadn't been advised regarding the process (sign docs with notary, wire money, docs get recorded, closing) and felt like an idiot. Closing was delayed one day (NOT an issue with proper communication-I work two jobs and took the day off from BOTH of them unnecessarily because I didn't end up closing on the right day).

4.6
Verified Homeowner
Ontario, on Apr 25, 2024

I love everything about my experience with New Home

4.2
Verified Homeowner
Ontario, on Apr 26, 2024

The entire experience has been amazing, [name removed] truly provided a world class experience from start to finish

5.0
Verified Homeowner
Ontario, on Sep 27, 2023

I am very satisfy the warranty service and customer care experience. Thansk

5.0
Verified Homeowner
Ontario, on Feb 26, 2024

The workmanship of the homes so many problems inside and outside and one guy [name removed] who has to go and fix all the problems of the incompetent people who built these homes from floors to windows not properly installed. Terrible [name removed]’s who don’t know the difference between a weed and a plant

2.5
Verified Homeowner
Ontario, CA, on Mar 11, 2024

The quality of the build and also the employees. Sales team, contracted associates!!

5.0
Verified Homeowner
Ontario, on Jul 31, 2023

I've had a kitchen appliance repaired and light fixtures fixed promptly. The landscaping in front of my house requires some attention but nothing to do with newhome, just the HOA.

5.0
Verified Homeowner
Ontario, on Dec 15, 2023

Repairs and open tickets with 3rd party vendors can take a long time to resolve.

4.3
Verified Homeowner
Ontario, CA, on Feb 27, 2024

[Translated from ZH-S] The community has beautiful environment and complete facilities.

4.0
Verified Homeowner
Ontario, on Mar 01, 2023

Overall we’re satisfied with our customer care rep They help us in our request when we need something for repair or reach out to vendors for repairs.

5.0
Verified Homeowner
Ontario, on Aug 09, 2023

Always assisting when we need help

3.2
Verified Homeowner
Ontario, CA, on Feb 25, 2024

Sales service is good

5.0
Verified Homeowner
Ontario, CA, on Feb 22, 2024

[name removed] provided exceptional service! She promptly addressed all our inquiries and exhibited a consistently positive and professional demeanor throughout.

5.0
Verified Homeowner
Ontario, CA, on Aug 03, 2023

Everyone from the sales office ([name removed] and Shaylee) to the Walk Through Process ([name removed] and [name removed]) were AMAZING. 10/10 experience, was genuinely an amazing experience all around

5.0
Verified Homeowner
Ontario, CA, on Jun 15, 2023

The was very good experience. Thanks

5.0
Verified Homeowner
Ontario, CA, on Jun 09, 2023

As a cash buyer, the purchase experience was fairly quick and easy. My availability for walk throughs etc. were accommodated and everything else was accomplished virtually from my residence on the east coast.

4.9
Verified Homeowner
Ontario, CA, on Jun 01, 2023

Loved the kindness and patience of the staff

5.0
Verified Homeowner
Ontario, CA, on Apr 15, 2023

[name removed] Home Company on the builders side were very accommodating to our needs, the preferred lender part of it was less than desirable. The underwriting was worse than going to the dentist. [name removed] was awesome though.

4.7
Verified Homeowner
Ontario, CA, on Apr 13, 2023

I liked how responsive the staff was and how smooth the process went.

5.0
Verified Homeowner
Ontario, CA, on Apr 05, 2023

Safety, our electric panel got stolen even the community has gate. Customer care not responding all time during business hours.

4.0
Verified Homeowner
Ontario, CA, on Dec 29, 2022

Well some of the floors aren’t properly flush and when walking over the carpet you feel what is underneath the carpet sticking out from under. Some of the walls lacked a certain finish. Some items were not properly installed which lead to unsatisfactory. I like the personnel they are really friendly and help to fix things and provide me with the right contacts when needed.

4.5
Verified Homeowner
Ontario, CA, on Nov 27, 2022

everyone is very helping and it was a smooth transaction

5.0
Verified Homeowner
Ontario, CA, on Nov 18, 2022

The purchase experience was good because of communication and the flexibility of online document sharing. I disliked that it came with a lot of pressure because of contract details and a high good faith deposit.

5.0
Verified Homeowner
Ontario, CA, on Nov 18, 2022

[name removed] staff & customer rep are very helpful

5.0
Verified Homeowner
Ontario, CA, on Nov 10, 2022

[name removed] team was easy to work with and made me feel relaxed during this stressful time. [name removed] from US [name removed] was always in good communication with me.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Ontario, CA, on May 08, 2024

Good

4.1
Verified Homeowner
Ontario, CA, on Apr 30, 2024

Up to this point my mailbox still can’t receive mail, i have to go all the way to the post office to get my mail and there is no explanation from the builder or HOA as of what is going on.

4.6
Verified Homeowner
Ontario, CA, on Mar 14, 2024

I would say my purchase experience was neutral. The sales team was kind. There was a lack of communication with the lender at the end which made closing VERY stressful, but that wasn't really the sales team's fault and they were sympathetic and got me to a manager for the lender (I went with New Home Company's preferred lender so just make sure your lender has it together/is on top of it more). As a first time home buyer, I had NO idea what to expect on the closing day and it was never explained to me. So I showed up on closing day and hadn't been advised regarding the process (sign docs with notary, wire money, docs get recorded, closing) and felt like an idiot. Closing was delayed one day (NOT an issue with proper communication-I work two jobs and took the day off from BOTH of them unnecessarily because I didn't end up closing on the right day).

4.6
Verified Homeowner
Ontario, CA, on Mar 11, 2024

The quality of the build and also the employees. Sales team, contracted associates!!

5.0
Verified Homeowner
Ontario, CA, on Feb 27, 2024

[Translated from ZH-S] The community has beautiful environment and complete facilities.

4.0
Verified Homeowner
Ontario, CA, on Feb 25, 2024

Sales service is good

5.0
Verified Homeowner
Ontario, CA, on Feb 22, 2024

[name removed] provided exceptional service! She promptly addressed all our inquiries and exhibited a consistently positive and professional demeanor throughout.

5.0
Verified Homeowner
Ontario, CA, on Aug 03, 2023

Everyone from the sales office ([name removed] and Shaylee) to the Walk Through Process ([name removed] and [name removed]) were AMAZING. 10/10 experience, was genuinely an amazing experience all around

5.0
Verified Homeowner
Ontario, CA, on Jun 15, 2023

The was very good experience. Thanks

5.0
Verified Homeowner
Ontario, CA, on Jun 09, 2023

As a cash buyer, the purchase experience was fairly quick and easy. My availability for walk throughs etc. were accommodated and everything else was accomplished virtually from my residence on the east coast.

4.9
Verified Homeowner
Ontario, CA, on Jun 01, 2023

Loved the kindness and patience of the staff

5.0
Verified Homeowner
Ontario, CA, on Apr 15, 2023

[name removed] Home Company on the builders side were very accommodating to our needs, the preferred lender part of it was less than desirable. The underwriting was worse than going to the dentist. [name removed] was awesome though.

4.7
Verified Homeowner
Ontario, CA, on Apr 13, 2023

I liked how responsive the staff was and how smooth the process went.

5.0
Verified Homeowner
Ontario, CA, on Apr 05, 2023

Safety, our electric panel got stolen even the community has gate. Customer care not responding all time during business hours.

4.0
Verified Homeowner
Ontario, CA, on Dec 29, 2022

Well some of the floors aren’t properly flush and when walking over the carpet you feel what is underneath the carpet sticking out from under. Some of the walls lacked a certain finish. Some items were not properly installed which lead to unsatisfactory. I like the personnel they are really friendly and help to fix things and provide me with the right contacts when needed.

4.5
Verified Homeowner
Ontario, CA, on Nov 27, 2022

everyone is very helping and it was a smooth transaction

5.0
Verified Homeowner
Ontario, CA, on Nov 18, 2022

The purchase experience was good because of communication and the flexibility of online document sharing. I disliked that it came with a lot of pressure because of contract details and a high good faith deposit.

5.0
Verified Homeowner
Ontario, CA, on Nov 18, 2022

[name removed] staff & customer rep are very helpful

5.0
Verified Homeowner
Ontario, CA, on Nov 10, 2022

[name removed] team was easy to work with and made me feel relaxed during this stressful time. [name removed] from US [name removed] was always in good communication with me.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Ontario, on Aug 22, 2024

So far good. But I am old school and would rather pick up a phone and call versus emailing back and forth.

5.0
Verified Homeowner
Ontario, on May 28, 2024

I requested warranty service last January. It took 3 months to reply. Only because I made many attempts to get hold of you. But until now, the request service is not even finished yet. You have a very poor customer service, warranty, experience, no reputation

1.3
Verified Homeowner
Ontario, on Apr 26, 2024

The entire experience has been amazing, [name removed] truly provided a world class experience from start to finish

5.0
Verified Homeowner
Ontario, on Sep 27, 2023

I am very satisfy the warranty service and customer care experience. Thansk

5.0
Verified Homeowner
Ontario, on Jul 31, 2023

I've had a kitchen appliance repaired and light fixtures fixed promptly. The landscaping in front of my house requires some attention but nothing to do with newhome, just the HOA.

5.0
Verified Homeowner
Ontario, on Mar 01, 2023

Overall we’re satisfied with our customer care rep They help us in our request when we need something for repair or reach out to vendors for repairs.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Ontario, on Aug 15, 2024

Great Customer Service; Great Quality

5.0
Verified Homeowner
Ontario, on Aug 15, 2024

Personalized service and friendly staffs

5.0
Verified Homeowner
Ontario, on Apr 25, 2024

I love everything about my experience with New Home

4.2
Verified Homeowner
Ontario, on Feb 26, 2024

The workmanship of the homes so many problems inside and outside and one guy [name removed] who has to go and fix all the problems of the incompetent people who built these homes from floors to windows not properly installed. Terrible [name removed]’s who don’t know the difference between a weed and a plant

2.5
Verified Homeowner
Ontario, on Dec 15, 2023

Repairs and open tickets with 3rd party vendors can take a long time to resolve.

4.3
Verified Homeowner
Ontario, on Aug 09, 2023

Always assisting when we need help

3.2
Verified Homeowner