Overall Satisfaction
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As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Lavon, on Mar 09, 2024
Had a construction manager stop talking to me / stop working to resolve an issue he was assigned after he received a bad review. Times to get a issue resolved vary wildly.
Lavon, TX, on Aug 11, 2024
First class customer service when we had questions or concerns. Our builder, [name removed], and the agent, [name removed], really were amazing throughout the entire process.
Lavon, on Oct 21, 2023
[name removed] has been responsive and has pushed the subs to correct their work.
Lavon, TX, on Apr 25, 2024
Loved the experience. Positive. Walk through was positive
Lavon, on Jun 02, 2024
I liked the fact the Trophy Signature Homes representatives actually listened to me and corrected everything that I asked.
Lavon, on Oct 06, 2023
Being told it's not under warranty. Recently, the lack of returning call/messages. Time it takes to get work done. Failure to make a job done poorly right. Having to clean up construction mess myself when told construction would clean it up. Otherwise, it's a lovely home.
Lavon, TX, on Mar 21, 2024
My purchase experience with TSH was excellent. During the process, the community sales manager, Ms. [name removed], communicated effectively and gives update in a timely manner. The construction manager, Mr. [name removed], was respectful, listened to my concerns during walk through, helps us understand how the home functions, and was available for questions.
Lavon, on May 22, 2024
Overall we love what we purchased, but too many things in the house need attention and fixing for repairs from cracks in the wall (inside) through out the hous, cracks in the tiles, laminate wood in the house separating and lifted, upstairs wood under the carpet making noise, cracks in the bricks outside and more.
Lavon, on Jul 29, 2023
Very poor quality work on the house. Porr cheap quality building material used. Big stones outside home started rusting after 2 months of built. Cement from walls coming off.stairs make wierd noise when walkimg and sounds like its broken. Told to warranty guys many times but they said its normal. Door handles are of really cheap quality. You have to hold the lock up to lock it. Dry walls on the house shows uneven limes throughout the house which looks really bad.
Lavon, TX, on Mar 09, 2024
The process was easier that I thought. It was a smooth experience.
Lavon, on Apr 26, 2024
Too many error my toilet is bad garage is cracked cabinet not properly mounted and I have report all this and nothing is done yet
Lavon, on Mar 01, 2023
I like the quick responses and follow up. I dislike that they didn’t give me any info on questions I had about my damaged floors but [name removed] helped out
Lavon, TX, on Feb 19, 2024
We really like the look of the house and floor plan. The family style neighborhood is great. Also, our out-of-state contingent escrow fell through on the day we were to close both escrows and Trophy management let extend the escrow in order to find a new buyer. That was above and beyond what we expected. Two issues in floor plan we don’t like is a very steep stairway and the kitchen pantry being far away from the kitchen.
Lavon, on Apr 09, 2024
I’m very disappointed with the warranty service. Items identified for repair during my 6 month inspections are the same ones i reported on my 9 month inspection. They have not been repaired and I will have to list them again on my final inspection. Lack of communication is a major problem as well. Numerous emails and phone messages have been sent with no response.
Lavon, on Apr 05, 2024
I like the home but the some items that is covered by the warranty has not been done. I had my last warranty appointment on March 21, 2024 and the lady said she will have someone call me the same week for the items need to be fixed. It's is April 5th and I still havd not heard back from anyone. I have left voice messages and text messages but no response. I believe this is very unprofessional of Trophy home warranty dept. My brother was liked one of their house but I would not reccommend him to buy Trophy home if after this is thd way they treat their clients.
Lavon, on Jan 26, 2023
Warranty experience has been a nightmare, from not completing work to the warranty crew refusing to do their job, lack of communication and saying they would show up and don’t. I’ve told friends and family to stay away from trophy homes because of this headache
Lavon, on Jul 01, 2023
I love the quality of the home. I disliked that the pantry/master bedroom closet shelves were cheaply built, the bathroom light fixtures rusted after 2 months, the quality of the baseboards are cheap, the fence does not look professionally done. The fence looks like a 2 year old hammered nails on wood.
Lavon, TX, on Jan 09, 2024
I have been happy with the overall process. There is a few things that I will address at my 30 day warranty meeting, other than that my wife and I are extremely happy. [name removed] went above and beyond to make sure my questions and concerns were addressed in a timely manner. [name removed] and my agent [name removed] were phenomenal to work with. I look forward to purchasing more homes from this builder and I will definitely recommend to family and friends!
Lavon, on Jan 17, 2023
Still waiting on resolution, trophy just continues [name removed] waste our time sending different guys out. Let’s fix the issues and not wait for bad reviews to come in.. office doors.. yard drainage. Ac, my house is a noticeable difference in EVERYROOM FINISH out and inspections. Fix the issues that are tapped not just over look
Lavon, on Mar 21, 2023
Didn’t even complete the home when we moved in so it was a rush to try and finish resulting in horrible quality throughout the home. Did [name removed] complete Any punch list items since May 2022. Master shower needs to be ripped out and replaced, front door warped, office doors bubbled and warped, paint has different shades of roll marks throughout the house, all door trim looks terrible, House left dirty and dusty, had to replace island top 2 times, garage door was falling apart, flooded the house from unit in the attic and never replaced insulation causing a lot of condensation, all millwork hinges loose or broken, caulking at base boards is different colors and looks horrible, floors are damaged, subfloor was never replaced upstairs and several nails sticking up, texture missing in several places, etc…
Lavon, TX, on Dec 29, 2023
What I appreciated most was the responsiveness from the building manager and the property manager.
Lavon, on Dec 01, 2022
We weren’t given enough time before closing to get a 3rd-party inspection done. The house was not finished properly, it is still missing paint, cabinet doors are randomly falling off, our blue tapes have not been worked on, master bedroom and bathroom need to be finished. All this should’ve been done prior to closing. I’m highly dissatisfied.
Lavon, TX, on Nov 13, 2023
No willingness to negotiate Inability to change anything even paint when we offered to buy it. Resistance from trophy to correct issues Acting like issues were common that obviously arent Finding issues hrs after closing and being told essentially told you closed good luck with warranty
Lavon, on Oct 07, 2022
The overall quality of the home is not what I expected. It seems like I am able to find something every week that is not in order. This is not my first home and for the price that we paid, I definitely expected more.
Lavon, TX, on Oct 23, 2023
Great experience, they stayed on top of updating us and answered all the questions we had. I will definitely refer trophy through friends/family
Lavon, on Sep 26, 2022
Subs working for trophy make it clear that they don’t respect the community The flooring doesn’t withstand normal wear and tear well at all. Minor scratches are everywhere. Flooring selections were cheap quality. The tilers didn’t grout enough so shower tiles are somewhat sharp. Paint is flecking off exterior. All within 10 months- a bit worrisome since it’s so early in.
Lavon, TX, on Aug 31, 2023
I liked the fact that all of the builders' representatives were real, patient and attentive to all of my needs.
Lavon, on Jun 01, 2022
The quality of the work does not match what trophy advertises
Lavon, TX, on Jul 24, 2023
I like the design and build quality of Trophy homes based on my stay in the first 30 days. But I did NOT like the how some of the items that were told would work are NOT there. E.g, the thermostat- I was told that the thermostat would be wifi compatible and upon checking Tempo air the consultant from Tempo air confirmed that Trophy tired to install some sosftware and that made the thermostat no wifi. Its very backward that I can't use the thermostat on my app. Tempo is also saying that if I use any other thermostat that would void my warranty.
Lavon, on May 12, 2022
Sometime it take a while for a response but when they responded it is very quick.
Lavon, TX, on Jul 01, 2023
Construction team trade is very sloppy, things that we pointed out in two blue tape walkthroughs were not addressed so we had to submit warranty tickets. I felt like no matter how many times we talked with project manager that we got no where or it was a bandaid fix not fixed correctly. I spent 600,000 for a home and all three bathtubs are damaged and need to be fixed.
Lavon, on Apr 26, 2022
The repairs that have been made were a struggle to obtain. Replacing our floor was absurd. I’d be happy to elaborate.
Lavon, TX, on Jun 21, 2023
Sales associates were great. Construction manager was OK. We were promised things would be fixed during our initial walkthrough and several items were missed. The construction manager did not write down or note several of the items that needed to be addressed but assured us they would be addressed and they were not.
Lavon, TX, on Mar 07, 2023
We were hoping to complete the purchase process in August/September timeframe but got delayed to December due to "supply chain issues" ostensibly which nearly caused our entire purchase to fall apart. Additionally, Trophy's preferred lender sent us on a potential financing option that was not workable. Since we really liked the layout of the home and how the model represented our future home, we stuck with it and the second preferred lender was more motivated to get the home closed. However, the financing ended up costing us more in the upfront closing costs as well as monthly payments for the next few years until a refinancing takes place. Then after closing and before move-in we discovered that (a) the front brick porch that we were promised was not constructed and (b) the garage had cracks in the floor that seemed to appear after the inspection was done and the closing took place. We pointed these out to the salesperson and the builder's team on the evening of the closing but nothing was done to rectify them and let the process pass on to the warranty team. We weren't even given the master combination to change the access code to the house for almost 4 weeks after closing and were fortunate that no adverse event happened in the meanwhile.
Lavon, TX, on Oct 21, 2022
The switching up of our contact person at the property in the middle of our purchase after we had worked with [name removed] for almost a year. The fact that we have been fighting for a retaining wall in the back of our property since day 1. We have had a great experience with Priece he has been great at meeting all of our needs and fixing the issues at hand.
Lavon, TX, on Sep 22, 2022
I liked the ease and communication from lender to contractor
Lavon, TX, on Sep 09, 2022
We have issues with the craftsmanship and getting warranty items taken care of.. Trophy needs to hold their builders accountable
Lavon, TX, on Jul 12, 2022
Complete lip service and zero action to take care of issues that I pointed out prior to close, mostly identified several months before closing. My walls look like absolute crap! The drywall work is terrible. Your contractors did not build to plan anywhere, they did not frame in an entire door and then put AC ducting in the wrong spots for alternate floor plans. They forgot to install vent pipe in the plumbing and had to go back and tear out walls to install them. Every request for action was met with a smile to my face and zero follow through at any level once I turned my back. After two water damage/flooding issues prior to close along with a below sales price appraisal, I asked for options since I know that I have to disclose all of these issues when I sell; likely killing my resale value. I was given no good will or reason to recommend you to anyone. In fact, I have gone out of my way to make sure everyone I know stays as far away from your company as possible.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Lavon, TX, on Aug 11, 2024
First class customer service when we had questions or concerns. Our builder, [name removed], and the agent, [name removed], really were amazing throughout the entire process.
Lavon, TX, on Apr 25, 2024
Loved the experience. Positive. Walk through was positive
Lavon, TX, on Mar 21, 2024
My purchase experience with TSH was excellent. During the process, the community sales manager, Ms. [name removed], communicated effectively and gives update in a timely manner. The construction manager, Mr. [name removed], was respectful, listened to my concerns during walk through, helps us understand how the home functions, and was available for questions.
Lavon, TX, on Mar 09, 2024
The process was easier that I thought. It was a smooth experience.
Lavon, TX, on Feb 19, 2024
We really like the look of the house and floor plan. The family style neighborhood is great. Also, our out-of-state contingent escrow fell through on the day we were to close both escrows and Trophy management let extend the escrow in order to find a new buyer. That was above and beyond what we expected. Two issues in floor plan we don’t like is a very steep stairway and the kitchen pantry being far away from the kitchen.
Lavon, TX, on Jan 09, 2024
I have been happy with the overall process. There is a few things that I will address at my 30 day warranty meeting, other than that my wife and I are extremely happy. [name removed] went above and beyond to make sure my questions and concerns were addressed in a timely manner. [name removed] and my agent [name removed] were phenomenal to work with. I look forward to purchasing more homes from this builder and I will definitely recommend to family and friends!
Lavon, TX, on Dec 29, 2023
What I appreciated most was the responsiveness from the building manager and the property manager.
Lavon, TX, on Nov 13, 2023
No willingness to negotiate Inability to change anything even paint when we offered to buy it. Resistance from trophy to correct issues Acting like issues were common that obviously arent Finding issues hrs after closing and being told essentially told you closed good luck with warranty
Lavon, TX, on Oct 23, 2023
Great experience, they stayed on top of updating us and answered all the questions we had. I will definitely refer trophy through friends/family
Lavon, TX, on Aug 31, 2023
I liked the fact that all of the builders' representatives were real, patient and attentive to all of my needs.
Lavon, TX, on Jul 24, 2023
I like the design and build quality of Trophy homes based on my stay in the first 30 days. But I did NOT like the how some of the items that were told would work are NOT there. E.g, the thermostat- I was told that the thermostat would be wifi compatible and upon checking Tempo air the consultant from Tempo air confirmed that Trophy tired to install some sosftware and that made the thermostat no wifi. Its very backward that I can't use the thermostat on my app. Tempo is also saying that if I use any other thermostat that would void my warranty.
Lavon, TX, on Jul 01, 2023
Construction team trade is very sloppy, things that we pointed out in two blue tape walkthroughs were not addressed so we had to submit warranty tickets. I felt like no matter how many times we talked with project manager that we got no where or it was a bandaid fix not fixed correctly. I spent 600,000 for a home and all three bathtubs are damaged and need to be fixed.
Lavon, TX, on Jun 21, 2023
Sales associates were great. Construction manager was OK. We were promised things would be fixed during our initial walkthrough and several items were missed. The construction manager did not write down or note several of the items that needed to be addressed but assured us they would be addressed and they were not.
Lavon, TX, on Mar 07, 2023
We were hoping to complete the purchase process in August/September timeframe but got delayed to December due to "supply chain issues" ostensibly which nearly caused our entire purchase to fall apart. Additionally, Trophy's preferred lender sent us on a potential financing option that was not workable. Since we really liked the layout of the home and how the model represented our future home, we stuck with it and the second preferred lender was more motivated to get the home closed. However, the financing ended up costing us more in the upfront closing costs as well as monthly payments for the next few years until a refinancing takes place. Then after closing and before move-in we discovered that (a) the front brick porch that we were promised was not constructed and (b) the garage had cracks in the floor that seemed to appear after the inspection was done and the closing took place. We pointed these out to the salesperson and the builder's team on the evening of the closing but nothing was done to rectify them and let the process pass on to the warranty team. We weren't even given the master combination to change the access code to the house for almost 4 weeks after closing and were fortunate that no adverse event happened in the meanwhile.
Lavon, TX, on Oct 21, 2022
The switching up of our contact person at the property in the middle of our purchase after we had worked with [name removed] for almost a year. The fact that we have been fighting for a retaining wall in the back of our property since day 1. We have had a great experience with Priece he has been great at meeting all of our needs and fixing the issues at hand.
Lavon, TX, on Sep 22, 2022
I liked the ease and communication from lender to contractor
Lavon, TX, on Sep 09, 2022
We have issues with the craftsmanship and getting warranty items taken care of.. Trophy needs to hold their builders accountable
Lavon, TX, on Jul 12, 2022
Complete lip service and zero action to take care of issues that I pointed out prior to close, mostly identified several months before closing. My walls look like absolute crap! The drywall work is terrible. Your contractors did not build to plan anywhere, they did not frame in an entire door and then put AC ducting in the wrong spots for alternate floor plans. They forgot to install vent pipe in the plumbing and had to go back and tear out walls to install them. Every request for action was met with a smile to my face and zero follow through at any level once I turned my back. After two water damage/flooding issues prior to close along with a below sales price appraisal, I asked for options since I know that I have to disclose all of these issues when I sell; likely killing my resale value. I was given no good will or reason to recommend you to anyone. In fact, I have gone out of my way to make sure everyone I know stays as far away from your company as possible.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lavon, on Mar 09, 2024
Had a construction manager stop talking to me / stop working to resolve an issue he was assigned after he received a bad review. Times to get a issue resolved vary wildly.
Lavon, on Oct 21, 2023
[name removed] has been responsive and has pushed the subs to correct their work.
Lavon, on Oct 06, 2023
Being told it's not under warranty. Recently, the lack of returning call/messages. Time it takes to get work done. Failure to make a job done poorly right. Having to clean up construction mess myself when told construction would clean it up. Otherwise, it's a lovely home.
Lavon, on Jul 29, 2023
Very poor quality work on the house. Porr cheap quality building material used. Big stones outside home started rusting after 2 months of built. Cement from walls coming off.stairs make wierd noise when walkimg and sounds like its broken. Told to warranty guys many times but they said its normal. Door handles are of really cheap quality. You have to hold the lock up to lock it. Dry walls on the house shows uneven limes throughout the house which looks really bad.
Lavon, on Mar 01, 2023
I like the quick responses and follow up. I dislike that they didn’t give me any info on questions I had about my damaged floors but [name removed] helped out
Lavon, on Jan 26, 2023
Warranty experience has been a nightmare, from not completing work to the warranty crew refusing to do their job, lack of communication and saying they would show up and don’t. I’ve told friends and family to stay away from trophy homes because of this headache
Lavon, on Jan 17, 2023
Still waiting on resolution, trophy just continues [name removed] waste our time sending different guys out. Let’s fix the issues and not wait for bad reviews to come in.. office doors.. yard drainage. Ac, my house is a noticeable difference in EVERYROOM FINISH out and inspections. Fix the issues that are tapped not just over look
Lavon, on Dec 01, 2022
We weren’t given enough time before closing to get a 3rd-party inspection done. The house was not finished properly, it is still missing paint, cabinet doors are randomly falling off, our blue tapes have not been worked on, master bedroom and bathroom need to be finished. All this should’ve been done prior to closing. I’m highly dissatisfied.
Lavon, on Jun 01, 2022
The quality of the work does not match what trophy advertises
Lavon, on May 12, 2022
Sometime it take a while for a response but when they responded it is very quick.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lavon, on Jun 02, 2024
I liked the fact the Trophy Signature Homes representatives actually listened to me and corrected everything that I asked.
Lavon, on May 22, 2024
Overall we love what we purchased, but too many things in the house need attention and fixing for repairs from cracks in the wall (inside) through out the hous, cracks in the tiles, laminate wood in the house separating and lifted, upstairs wood under the carpet making noise, cracks in the bricks outside and more.
Lavon, on Apr 26, 2024
Too many error my toilet is bad garage is cracked cabinet not properly mounted and I have report all this and nothing is done yet
Lavon, on Apr 09, 2024
I’m very disappointed with the warranty service. Items identified for repair during my 6 month inspections are the same ones i reported on my 9 month inspection. They have not been repaired and I will have to list them again on my final inspection. Lack of communication is a major problem as well. Numerous emails and phone messages have been sent with no response.
Lavon, on Apr 05, 2024
I like the home but the some items that is covered by the warranty has not been done. I had my last warranty appointment on March 21, 2024 and the lady said she will have someone call me the same week for the items need to be fixed. It's is April 5th and I still havd not heard back from anyone. I have left voice messages and text messages but no response. I believe this is very unprofessional of Trophy home warranty dept. My brother was liked one of their house but I would not reccommend him to buy Trophy home if after this is thd way they treat their clients.
Lavon, on Jul 01, 2023
I love the quality of the home. I disliked that the pantry/master bedroom closet shelves were cheaply built, the bathroom light fixtures rusted after 2 months, the quality of the baseboards are cheap, the fence does not look professionally done. The fence looks like a 2 year old hammered nails on wood.
Lavon, on Mar 21, 2023
Didn’t even complete the home when we moved in so it was a rush to try and finish resulting in horrible quality throughout the home. Did [name removed] complete Any punch list items since May 2022. Master shower needs to be ripped out and replaced, front door warped, office doors bubbled and warped, paint has different shades of roll marks throughout the house, all door trim looks terrible, House left dirty and dusty, had to replace island top 2 times, garage door was falling apart, flooded the house from unit in the attic and never replaced insulation causing a lot of condensation, all millwork hinges loose or broken, caulking at base boards is different colors and looks horrible, floors are damaged, subfloor was never replaced upstairs and several nails sticking up, texture missing in several places, etc…
Lavon, on Oct 07, 2022
The overall quality of the home is not what I expected. It seems like I am able to find something every week that is not in order. This is not my first home and for the price that we paid, I definitely expected more.
Lavon, on Sep 26, 2022
Subs working for trophy make it clear that they don’t respect the community The flooring doesn’t withstand normal wear and tear well at all. Minor scratches are everywhere. Flooring selections were cheap quality. The tilers didn’t grout enough so shower tiles are somewhat sharp. Paint is flecking off exterior. All within 10 months- a bit worrisome since it’s so early in.