Overall Satisfaction
Community Profile
| Cut the commute and spend more time with family in beautiful Oakmont Park. The perfect balance of active and relaxed living, Oakmont Park is less than 30 minutes away from the myriad attractions of Downtown Dallas via Interstate 35E. Get up close to the animals at the Dallas Zoo, dine in style at the Dallas Fish Market or shop in the West Village. Closer to home, there’s the Galaxy Drive-in Theater and Red Oak Valley Golf Club as well as the lovely parks, playgrounds, splash pad and trails of Oakmont Park to amuse you. Your kids will thrive in Red Oak ISD schools. |
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Red Oak, on Aug 27, 2023
Poor build quality and lack of partnership with warranty issues. I as the home owner financially covered the issues caused by the builder I won’t buy a dog house from trophy
Red Oak, on Aug 07, 2024
I had to re sod the back yard because the grass didn’t grow. I believe it was laid in the winter time and never grew properly.
Red Oak, TX, on Aug 19, 2024
My husband and I are very pleased with the work these builders have done when it comes to these homes. [name removed] & his team are great at what they do! These homes are so beautiful & everyone that has come to community has fallen in love with the homes as well!!!
Red Oak, on Aug 27, 2023
I dislike the fact warranty experience is very slow responding back on issue.
Red Oak, TX, on Aug 19, 2024
I like the quick responsiveness of the entire team. [name removed] was extremely helpful in walking me through the process, she listened to my wants and helped make owning my first home come true. [name removed] was very through in his walk through of the new home and explained all the features and what to expect. [name removed] and [name removed] we exceptional on the loan side of things in making sure I closed on time. The home is beautiful and I was pleased with the condition of it.
Red Oak, on Aug 12, 2023
The ac is still not getting to one of the rooms in the bottom
Red Oak, on Jan 19, 2024
Caulking is bad weather stripping is bad carpet in the bedrooms had hole's, garage door is uneven and slams so loudly you could hear it in the bedroom’s. Feels as if it was rushed overall not as happy with the home
Red Oak, TX, on Aug 14, 2024
[name removed] kept me in the loop on my home building process. [name removed] went above and beyond to ensure all of the items I needed fixed were done and in a timely manner.
Red Oak, on Jan 18, 2023
We never received our touch up paint nor coupons for it. We love our home and appreciate the warranty but have used it quite a bit and nervous abt what happens when it's over. Feel like the home was just threw together.
Red Oak, on Jan 16, 2024
The garage is still making loud noises & clicking when lowered. There are now obvious wall marks where the garage is causing stress.
Red Oak, on Jan 17, 2023
The only thing that was concerning is when I first moved in I had a leak which means a check wasn't done on the home before me closing on it and I also had an additional leak afterwards
Red Oak, on Sep 14, 2023
I didn’t dislike anything.. [name removed] took excellent care of all my warranty requests
Red Oak, TX, on Jul 26, 2024
We’re very happy with everyone that help us with process to get the house. Thank you much for everything
Red Oak, on Jun 14, 2023
There were very few things that needed to be addressed. I liked the fact that each issue was addressed without any runaround.
Red Oak, TX, on Jul 15, 2024
The whole experience was straight forward and I did not have any issues
Red Oak, on Dec 30, 2022
Loved the buying process. Really dislike the warranty process. I was also told that this neighborhood doesn't get much care into ensuring the quality of the house is grade A. The northern communities get a better quality home even though we have the same model.
Red Oak, on Jun 11, 2023
Nothing at all! Anyone involved has been kind and keen on resolution. Absolutely zero complaints or dissatisfactions.
Red Oak, TX, on Jul 03, 2024
Home move in ready, beautiful home. Obviously nothing is perfect, minor plumbing issue but trophy quickly got a plumber out to resolve issue! Love the home
Red Oak, on Nov 09, 2022
I like the customer service and the flexibility of our sales manager, [name removed]
Red Oak, on Jun 10, 2023
It feels as if the house was rushed and poorly built. We submitted a service request of water coming through our floors and were informed it wasn't urgent enough to come out, we've been without downstairs lighting since Thursday, no follow-up response. Towel racks coming out of walls, cracked, paint sliding off front door.
Red Oak, TX, on Jun 21, 2024
Lack of communication from lender to builder to purchaser was the biggest issue we found
Red Oak, on Aug 09, 2022
warranty managers do not get things done in a timely manner.
Red Oak, TX, on Jun 19, 2024
We had no major complaints about our purchase experience.
Red Oak, on Jul 12, 2022
Sprinkler system pipe burst and I have not been receiving any type of assistance, mid summer, there is no reason for a Sprinkler pipe to busy in a new construction home
Red Oak, on Jun 05, 2023
I love the modern architecture but wish I had a dishwasher that can dry my dishes. The cabinets in the kitchen are falling off and I just moved in a week ago. A few doors do not latch properly and my bathroom shower doesn’t drain well. The matte wooden floor is nice but looks dusty even after cleaning.I hope all of these will be addressed asap.
Red Oak, TX, on Apr 22, 2024
The landscape is not done well, it’s lumpy and constantly flooded from rain or the irrigation system. Need to be rolled with a weighted roller or something for yard work.
Red Oak, on Jun 15, 2022
It's literally been an issue since the closing date. Nothing is ever completed in a timely fashion. I still have doors that have not been painted since they were supposed to come back after closing. Currently have work orders pending for over 3 weeks now. Zero communication
Red Oak, on Apr 12, 2023
They keep telling me that things aren’t covered and we’ve only been in the house for 6 months. I have concrete cracking, flooring coming up, caulking in bathrooms incomplete and not properly sealed…
Red Oak, on May 11, 2022
I have overspray on my window and screen from construction next door
Red Oak, on May 10, 2022
Like - [name removed] explained everything in detail during home orientation. Like - [name removed] tried hard to appease during the many lengthy warranty repairs. Dislike - Multiple closing date changes and poor communication. Dislike - Long waits for warranty items to be repaired. Dislike - Number of warranty items that needed repairs due to builder shortcuts. Dislike - Poor drainage and grading on both sides of home; water settles drawing mosquitos and other insects; multiple homeowners have this problem at [name removed] [name removed]. Dislike - Debris found throughout the home in places like the attic; beer bottles and food wrappings left by construction crews; this brings rodents.
Red Oak, on Mar 20, 2023
The warranty service is very slow response. I'm waiting on things to get resolve at my home
Red Oak, on May 10, 2022
The home building process was overly rushed. Things were poorly planned, and I am still waiting for responses to my warranty tickets. Garage Door opener not covered-poor. I replaced the opener since it quit working due to lack of power for the heavy garage door-poor choice of cheap equipment. Since replacing my opener, I have noticed the wooden panels on the door are not painted completely, they need to be finished. My master bathroom water closet needs work, and the electrical switch needs to be moved again, was originally placed incorrectly behind the door. Drainage is an issue that they say is not covered...etc...
Red Oak, on Aug 17, 2022
I have disliked the fact that I have to reach out to them even after I submit a request.
Red Oak, TX, on May 03, 2023
In our case, all agents/vendors always were on top of everything, also making sure we were taken care of any pending items. Trophy's agent in [name removed] [name removed] is amazing and was on our side all the way since the first visit till the closing. Thanks [name removed] for always being available to respond our questions and keeping us updated.
Red Oak, on May 07, 2022
It is difficult to get anyone around to fix warranty requests
Red Oak, on Jul 30, 2022
Liked how quick they were at first. There hasn't been any work done to fix my shower floor. Was previously told I need to contact the vendor instead of the warranty rep doing their job and getting it started.
Red Oak, TX, on Apr 18, 2023
I needed to move in by a certain date and the team worked to make it happen. They fixed issues that I noticed right away so my move in could be smooth. [name removed] and [name removed] did a wonderful job especially with the contract and to the builder walk-through. The only negative is that I wish I was informed before-hand that the green electric box will be placed on my property as I would not have selected this property then.
Red Oak, on Mar 30, 2022
I love my home and the build. There are minor flaws that are natural and that I missed at walk through. The sound in the home is my only issue. You can hear everything inside and outside the home. Which is weird due to the biggest selling feature for me being insulation
Red Oak, on Jul 30, 2022
I didn’t like the fact that it took almost 6 months to get our garage and we saw garages being placed on newly closed houses instead. It was disappointing to see this since we were so excited and received so much help when purchasing our home. Also since we were not allowed to get an outside inspection our home, it’s disheartening to know that there are things that could have been caught with that inspection that we simply weren’t allowed to get. I am still however hopeful that since I have reached out several times, and received a response, that trophy will honor the last few things that we were told would be completed and that we noticed are missing from our home.
Red Oak, TX, on Apr 14, 2023
The buyer representative did her job. However, the lender was horrible. He lied consistently, never got back us in a timely manner, and continuously gave us inconsistent information. The fact that we don't meet the construction manager until the end of the process is also horrible. They have investment in your property and the community representative made it seem like if anything was wrong with the house it would be subject to your builder if it would be fixed. If your name is Trophy Signature, you should be selling me your signature product and want everything to be not just standard, but perfect. I would never recommend anyone to this organization and would not purchase my home again.
Red Oak, on Mar 26, 2022
We have had some wiring issues, otherwise it’s been great.
Red Oak, on May 30, 2022
Everything is fine so far, I only say the knocking sound in the vent hood over the stove
Red Oak, TX, on Apr 04, 2023
The builder [name removed] was very nice and knowledgeable throughout the whole process and after and made my first [name removed] nervousness a breeze.
Red Oak, on Mar 15, 2022
Too many minor issues with my new home. No one has called or come to complete home inspections as communicated.
Red Oak, TX, on Feb 05, 2023
The architecture is beautiful. The floor tiles could have been better aligned. The work is not 100% neat. The entrance door should have had a higher headroom e.g 8ft. It’s more befitting for a house of that size. There should have been a hood extractor above the stove. The flower bed wasn’t great and there should have been a back gate at the backyard.
Red Oak, TX, on Dec 31, 2022
I liked the fact that the construction supervisor was friendly and knowledgeable.
Red Oak, on Mar 03, 2022
trophy signature homes has poor communication as far as getting back with customers about warranty request services. I have placed multiple warranty request and none of them have been fulfilled.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Red Oak, TX, on Aug 19, 2024
My husband and I are very pleased with the work these builders have done when it comes to these homes. [name removed] & his team are great at what they do! These homes are so beautiful & everyone that has come to community has fallen in love with the homes as well!!!
Red Oak, TX, on Aug 19, 2024
I like the quick responsiveness of the entire team. [name removed] was extremely helpful in walking me through the process, she listened to my wants and helped make owning my first home come true. [name removed] was very through in his walk through of the new home and explained all the features and what to expect. [name removed] and [name removed] we exceptional on the loan side of things in making sure I closed on time. The home is beautiful and I was pleased with the condition of it.
Red Oak, TX, on Aug 14, 2024
[name removed] kept me in the loop on my home building process. [name removed] went above and beyond to ensure all of the items I needed fixed were done and in a timely manner.
Red Oak, TX, on Jul 26, 2024
We’re very happy with everyone that help us with process to get the house. Thank you much for everything
Red Oak, TX, on Jul 15, 2024
The whole experience was straight forward and I did not have any issues
Red Oak, TX, on Jul 03, 2024
Home move in ready, beautiful home. Obviously nothing is perfect, minor plumbing issue but trophy quickly got a plumber out to resolve issue! Love the home
Red Oak, TX, on Jun 21, 2024
Lack of communication from lender to builder to purchaser was the biggest issue we found
Red Oak, TX, on Jun 19, 2024
We had no major complaints about our purchase experience.
Red Oak, TX, on Apr 22, 2024
The landscape is not done well, it’s lumpy and constantly flooded from rain or the irrigation system. Need to be rolled with a weighted roller or something for yard work.
Red Oak, TX, on May 03, 2023
In our case, all agents/vendors always were on top of everything, also making sure we were taken care of any pending items. Trophy's agent in [name removed] [name removed] is amazing and was on our side all the way since the first visit till the closing. Thanks [name removed] for always being available to respond our questions and keeping us updated.
Red Oak, TX, on Apr 18, 2023
I needed to move in by a certain date and the team worked to make it happen. They fixed issues that I noticed right away so my move in could be smooth. [name removed] and [name removed] did a wonderful job especially with the contract and to the builder walk-through. The only negative is that I wish I was informed before-hand that the green electric box will be placed on my property as I would not have selected this property then.
Red Oak, TX, on Apr 14, 2023
The buyer representative did her job. However, the lender was horrible. He lied consistently, never got back us in a timely manner, and continuously gave us inconsistent information. The fact that we don't meet the construction manager until the end of the process is also horrible. They have investment in your property and the community representative made it seem like if anything was wrong with the house it would be subject to your builder if it would be fixed. If your name is Trophy Signature, you should be selling me your signature product and want everything to be not just standard, but perfect. I would never recommend anyone to this organization and would not purchase my home again.
Red Oak, TX, on Apr 04, 2023
The builder [name removed] was very nice and knowledgeable throughout the whole process and after and made my first [name removed] nervousness a breeze.
Red Oak, TX, on Feb 05, 2023
The architecture is beautiful. The floor tiles could have been better aligned. The work is not 100% neat. The entrance door should have had a higher headroom e.g 8ft. It’s more befitting for a house of that size. There should have been a hood extractor above the stove. The flower bed wasn’t great and there should have been a back gate at the backyard.
Red Oak, TX, on Dec 31, 2022
I liked the fact that the construction supervisor was friendly and knowledgeable.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Red Oak, on Aug 07, 2024
I had to re sod the back yard because the grass didn’t grow. I believe it was laid in the winter time and never grew properly.
Red Oak, on Jan 19, 2024
Caulking is bad weather stripping is bad carpet in the bedrooms had hole's, garage door is uneven and slams so loudly you could hear it in the bedroom’s. Feels as if it was rushed overall not as happy with the home
Red Oak, on Jan 16, 2024
The garage is still making loud noises & clicking when lowered. There are now obvious wall marks where the garage is causing stress.
Red Oak, on Sep 14, 2023
I didn’t dislike anything.. [name removed] took excellent care of all my warranty requests
Red Oak, on Jun 14, 2023
There were very few things that needed to be addressed. I liked the fact that each issue was addressed without any runaround.
Red Oak, on Jun 11, 2023
Nothing at all! Anyone involved has been kind and keen on resolution. Absolutely zero complaints or dissatisfactions.
Red Oak, on Jun 10, 2023
It feels as if the house was rushed and poorly built. We submitted a service request of water coming through our floors and were informed it wasn't urgent enough to come out, we've been without downstairs lighting since Thursday, no follow-up response. Towel racks coming out of walls, cracked, paint sliding off front door.
Red Oak, on Jun 05, 2023
I love the modern architecture but wish I had a dishwasher that can dry my dishes. The cabinets in the kitchen are falling off and I just moved in a week ago. A few doors do not latch properly and my bathroom shower doesn’t drain well. The matte wooden floor is nice but looks dusty even after cleaning.I hope all of these will be addressed asap.
Red Oak, on Apr 12, 2023
They keep telling me that things aren’t covered and we’ve only been in the house for 6 months. I have concrete cracking, flooring coming up, caulking in bathrooms incomplete and not properly sealed…
Red Oak, on Mar 20, 2023
The warranty service is very slow response. I'm waiting on things to get resolve at my home
Red Oak, on Aug 17, 2022
I have disliked the fact that I have to reach out to them even after I submit a request.
Red Oak, on Jul 30, 2022
Liked how quick they were at first. There hasn't been any work done to fix my shower floor. Was previously told I need to contact the vendor instead of the warranty rep doing their job and getting it started.
Red Oak, on Jul 30, 2022
I didn’t like the fact that it took almost 6 months to get our garage and we saw garages being placed on newly closed houses instead. It was disappointing to see this since we were so excited and received so much help when purchasing our home. Also since we were not allowed to get an outside inspection our home, it’s disheartening to know that there are things that could have been caught with that inspection that we simply weren’t allowed to get. I am still however hopeful that since I have reached out several times, and received a response, that trophy will honor the last few things that we were told would be completed and that we noticed are missing from our home.
Red Oak, on May 30, 2022
Everything is fine so far, I only say the knocking sound in the vent hood over the stove
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Red Oak, on Aug 27, 2023
Poor build quality and lack of partnership with warranty issues. I as the home owner financially covered the issues caused by the builder I won’t buy a dog house from trophy
Red Oak, on Aug 27, 2023
I dislike the fact warranty experience is very slow responding back on issue.
Red Oak, on Aug 12, 2023
The ac is still not getting to one of the rooms in the bottom
Red Oak, on Jan 18, 2023
We never received our touch up paint nor coupons for it. We love our home and appreciate the warranty but have used it quite a bit and nervous abt what happens when it's over. Feel like the home was just threw together.
Red Oak, on Jan 17, 2023
The only thing that was concerning is when I first moved in I had a leak which means a check wasn't done on the home before me closing on it and I also had an additional leak afterwards
Red Oak, on Dec 30, 2022
Loved the buying process. Really dislike the warranty process. I was also told that this neighborhood doesn't get much care into ensuring the quality of the house is grade A. The northern communities get a better quality home even though we have the same model.
Red Oak, on Nov 09, 2022
I like the customer service and the flexibility of our sales manager, [name removed]
Red Oak, on Aug 09, 2022
warranty managers do not get things done in a timely manner.
Red Oak, on Jul 12, 2022
Sprinkler system pipe burst and I have not been receiving any type of assistance, mid summer, there is no reason for a Sprinkler pipe to busy in a new construction home
Red Oak, on Jun 15, 2022
It's literally been an issue since the closing date. Nothing is ever completed in a timely fashion. I still have doors that have not been painted since they were supposed to come back after closing. Currently have work orders pending for over 3 weeks now. Zero communication
Red Oak, on May 11, 2022
I have overspray on my window and screen from construction next door
Red Oak, on May 10, 2022
Like - [name removed] explained everything in detail during home orientation. Like - [name removed] tried hard to appease during the many lengthy warranty repairs. Dislike - Multiple closing date changes and poor communication. Dislike - Long waits for warranty items to be repaired. Dislike - Number of warranty items that needed repairs due to builder shortcuts. Dislike - Poor drainage and grading on both sides of home; water settles drawing mosquitos and other insects; multiple homeowners have this problem at [name removed] [name removed]. Dislike - Debris found throughout the home in places like the attic; beer bottles and food wrappings left by construction crews; this brings rodents.
Red Oak, on May 10, 2022
The home building process was overly rushed. Things were poorly planned, and I am still waiting for responses to my warranty tickets. Garage Door opener not covered-poor. I replaced the opener since it quit working due to lack of power for the heavy garage door-poor choice of cheap equipment. Since replacing my opener, I have noticed the wooden panels on the door are not painted completely, they need to be finished. My master bathroom water closet needs work, and the electrical switch needs to be moved again, was originally placed incorrectly behind the door. Drainage is an issue that they say is not covered...etc...
Red Oak, on May 07, 2022
It is difficult to get anyone around to fix warranty requests
Red Oak, on Mar 30, 2022
I love my home and the build. There are minor flaws that are natural and that I missed at walk through. The sound in the home is my only issue. You can hear everything inside and outside the home. Which is weird due to the biggest selling feature for me being insulation
Red Oak, on Mar 26, 2022
We have had some wiring issues, otherwise it’s been great.
Red Oak, on Mar 15, 2022
Too many minor issues with my new home. No one has called or come to complete home inspections as communicated.